[Resolved]  Think & Learn / Byju's — cc avenue failed upi transaction (fraud)

Address:	560068
Website:	Byjus

I've tried making a upi payment to think and learn pvt ltd of rs. 19000 via cc avenue and transaction stated as success but as per byjus the amount was never received by them. I have already shared the txn id with the company yet they are denying the same

I need an written acknowledgment from your end stating the amount was never credited to your a/c so that i can same forward it to my bank. Bank wants the documented details on the same. This have become too complex and for your payment i have to suffer. This is the mental harassment/trauma for me begging for my own amount.
Please help with required documents.