Thyrocare Complaints & Reviews

I had booked for services against order no VL2B2660 and paid 360 INR
they have not honoured the services and it was purely their internal system issue for which they are not refunding my amount

Sir,
I, Dr. Sandip Karmakar booked a slot from 6 am to 7 am for some blood investigations of my father(Joydeb Karmakar) on 12.04.20121(Order No: D344842) through PharmEasy. But unfortunately no technician has turned up till 08.10 am. My father is in fasting since last night for collection of blood samples. In this situation I would like to complain against the concerned authority for such kind of irresposible activity.
Plz. do the needful.
with thanks.
Dr, Sandip Karmakar
Mobile: [protected]
E-mail ID: [protected]@gmail.com

Its been 30 hrs after we have given the sample when will you guys respond there is no update no re[censored]. are you guys testing patience of a patient this is horrible I will post everywhere about unprofessinalism of you guys and how horrible the service is

Respected Sir/ Madam,

My covid RT-PCR test was done on 30th March 2021 and still I'm awaiting a test report from your side. Such Delay in the report is not expected and caused serious inconvenience.

Regards,

Amol Joshi
ph [protected]
[protected]@gmail.com

Myself and my wife did Covid test on 26-Mar-2021. Since then till today 28-Mar-2021, we have not received our reports.
I have been following up with customer care but not getting proper response.
Branch (Thyrocare Dhokali) from where samples are taken is not responding our calls. We don’t know what to do now.

On 14th March 2021, my mother was severely ill hence, we took her to the hospital. Wherein Dr asked her to perform covid test. Person from thyrocare already came there to collect the sample for someone else so dr asked him to do my mother's test as well. (Which means he didn't come for us specially) still he charged me Rs 2000 for the same test which is done in Rs.980 by thyrocare. This person named Avinash Sarangdhar from Kalyan did not provide me any link for the payment instead asked me to Gpay him. I did the payment of Rs 2000 on his personal Gpay. As soon as My father asked him for Authentic bill he ran away saying I'll provide it later. After contacting with thyrocare customer care I got details that test is done in Rs.980 with Rs 75 extra if taken hardcopy of report. I want severe action taken against this man who's looting innocent people. Daily he collects various samples from hospitals which means he's earning minimum 20k daily by doing fraud & looting innocent patients.

This organization believes in malpractices. First their phlebotomist/ technician refuse to wear gloves as per covid 19 protocols, then the next day the company sends an email stating part of my reports have been canceled due to technical issues. What does that even mean? They collected two vials of blood and somehow they could only use one vial for testing. What happened to the second vial? Contaminated? Broken vial? I don't know because they couldn't tell me. Also note my blood was collected at 8am but the lab received my blood sample only after 10pm in the night. Now they have the audacity to say they sent me part report (i didn't ask for part report, i paid for the entire package and my blood was wasted) and only offer Rs.360 out of 1799 that i paid for the package, no reparation or compensation for carelessly handling my blood. Not only is this company unethical but also very unprofessional. This pathology lab cannot be trusted with your blood because to them it's a commodity they can waste on a whim. Very disappointed.

I was work in thyrocare in 2017 to 2019 THYROCARE technologies ltd juhinagar navi mumbai given 100% but still thyrocare company forcefully they have ask for resign other wise we will terminate you after resigned I have recived only 1/3rd of FNF amount then I have enquired but they not responding properly they have transfer my pf amount to another employee account from last tow years I am trying but they are only said its in process but not recived any single amount now they have giving my reliving latter on time this was not happened to me it self its happened to many employees please do some relief from thyrocare fraud I am facing thyrocare fraud from last tow years

Hello
I have done my mother's TB gold test in throcare . Second day for billing that person contacted my mother for otp. My mother is not financially literate person so I have told her to ask/consult myself before giving otp details. After that that person got angry and used abusive words and was completely unprofessional . He told that he's getting 100's of call and he did not have time and that they are not robbers or not going to drain your bank account . She was in shock after such abusive words . She's is Health care worker very rude and vulgur language was used please look into it .

Hello,

Today i pinged the 'Thyrocare - Lingampally' agent for an enquiry about the 'RT PCR' test cost and details. When it comes to the cost he mentioned that they charge Rs.1200. I have asked him why you are charging more as others charging only Rs.500-750 he responded sarcastically and while i was chattign with him ignored my message and left the chat window.

can you look into this matter as it is not good behaviour when talking to customer.

Hello,

I did Booking of AAROGYAM 1.5 (2400/-) for date 3-2-21 at 9:00 am (Order no - VL301562)
No one came for sample collection &Ii didn't received any update till 11 :00 am, i was fasting more than 13 hours.
I tried to book a new appointment on 4-2-21 for AAROGYAM 1.5 but that was removed and I have to select AAROGYAM 1.7 (2700/-) & confirmed the booking
for 5-2-21 9:00 (Order no - VL5CBB64)am sample collection, the same thing happened today morning, no one came for collection & i am Sitting here with empty stomach.
Received a call from few of your employees saying no one will come today & please do it for tomorrow, this happened twice now.

I don't understand doing booking 1 day in advance, why your person doesn't show up on timing & don't feel responsible to provide me an update.

I am Vrushali Bamne (AF527) working in your prestigious organization with sincerity from July 2020.

This is to inform you that I have not received many of my payments properly yet. Even after asking for salary calculation they just ignore and don't revert to me and I receive incomplete salary information.

My present salary( From December 2019) was put on hold and from last 10 days with no official notice work is not assigned to me.

I am asking to my incharge Komal, Pranali, Pratiksha, Govind regarding this issue. As no one is responding to me.

I have not committed any mistakes from my side still with unproven reason my salary is on hold and my ID is blocked.

Please note that the things are intentionally creating mess with no apt reason.

Kindly please revert on this matter as soon as possible.

I booked above package and the technician came 9th Jan to collect sample, and I have made payment on the same day. As of now I didnt receive any report after 2 days. Contacted customer care with all the evidence of transaction including bank statement. They are repeating they didnt receive payment

I booked test under mentioned order on 8th Jan 2021 for appointment on 9th Jan. I had made payment online on 8th Jan itself.

Today is 9th Jan and I have not recieved any confirmation on sample collection. I have been your te through watsapp and no confirmation at all.

I have cancelled the appointment and now waiting for confirmation of refund of money.

Can someone please confirm refund initiation of my money. I am really sick and tired of chasing

Mene sunday ko test karbaya tha morning me three day complete ho chuke he but report nhi aya

I got the covid anti body test CLIA done from thyrocare. I didn't receive my test results yet. Not the soft copy or the mail. Can you please send it. Name - Rajashree P
Phone number- [protected]
Email - [protected]@gmail.com

I have done the payment 25.11.2020 and the Blood sample collected at 26.11.2020. By the technician Mr. MUTUKUMAR. They told me i will get the result maximum by 72 hours.but i got intimated messages the sample has been collected at 27 16.43 with fasting .

I called the customer care, they said still they did not receive the sample. So no reports are available.i could not able to take the medicine because of that report.

This is the worst lab i have seen in my life.

I made a big mistaje to choose thyrocare to take the test.

If anything happen to my health thyrocare is full responsible.

I have booked test from thyrocare but they have not provided invoice copy to me for test reports, only amount collected is shown in customer details sections.

I need invoice copy to claim in my company.
Sample Barcode - P6390836
Lab code [protected]/A1539

I Kamlesh Kumar from past three days have been trying to contact mr.purshottam having mobile number [protected] Address 825, 35thmain road, jeewansathi colony, 1st phase, j.p nagar Bengaluru:-560078
I had been refered to this above gentleman by one of my relative Mr.Nirmal Kumar three days back .
I request your kind self to please not engage such irresponsible person as your agents, I have been kept waiting hungry from past three days even after confirming about the appointment a day prior, I have never seen an irresponsible person like him in my life, The above gentleman doesn't pick up calls the next day after confirming the appointment but when called from other number he responds immediately with the text messages clearly indicating his irresponsible behaviour.
I will be shaing all the details of our correspondence through my legal notices to all of your concerned department of this gentleman's behaviour very soon,
I request your kind self to look into the matter & time being kindly see to it that agents like these dont be given a chance to play with the health of people with this kind of irresponsible behaviour.

[protected] Forwarded message[protected]
From: Kamal Khanted
Date: Fri, Oct 16, 2020, 09:31
Subject: Complaint against your thyro care agent for his irresponsible behaviour
To:
Cc:

I Kamlesh Kumar from past three days have been trying to contact mr.purshottam having mobile number [protected] Address 825, 35thmain road, jeewansathi colony, 1st phase, j.p nagar Bengaluru:-560078
I had been refered to this above gentleman by one of my relative Mr.Nirmal Kumar three days back .
I request your kind self to please not engage such irresponsible person as your agents, I have been kept waiting hungry from past three days even after confirming about the appointment a day prior, I have never seen an irresponsible person like him in my life, The above gentleman doesn't pick up calls the next day after confirming the appointment but when called from other number he responds immediately with the text messages clearly indicating his irresponsible behaviour.
I will be shaing all the details of our correspondence through my legal notices to all of your concerned department of this gentleman's behaviour very soon,
I request your kind self to look into the matter & time being kindly see to it that agents like these dont be given a chance to play with the health of people with this kind of irresponsible behaviour.

Dear Kamal,

Thank you for writing to us about your concern.
Inconvenience caused to you is deeply regretted.

We have forwarded your complaint to redressal team and they will investigate on the same.
They may contact you for any additional information they may require.

We require your kind cooperation for the same.


Yours Sincerely,

Jitesh Patil
Executive | Customer Support
Email id : [protected]@thyrocare.com
WhatsApp : [protected]

From: Kamal Khanted
Sent: Friday, October 16, 2020 9:31 AM
To: [protected]@thyrocare.com
Cc: purushothama.[protected]@thyrocare.com
Subject: Complaint against your thyro care agent for his irresponsible behaviour

Show quoted text

According to Thyrocare, reports are generated within 72 hours. But even after 96 hours the sample is not processed. I have been asked to wait indefinitely.

According to research content available on the web, the results are altered by delay in processing. So the results cannot be trusted. Refund the amount asap, otherwise I have no option other than approaching consumer court.

Order ID: B43557