Thyrocare Complaints & Reviews

To whom it may concern,

I, ANUKUL PAUL, reside in Siliguri, Darjeeling, West Bengal, want to lodge a complaint against one of your representative MR. SAYAN CHATTOPADHYAYA, who works at THYROCARE DIAGNOSTIC CENTRE, COLLEGE PARA, SILIGURI, WEST BENGAL.

On 29th April, 2021, MR. SAYAN CHATTOPADHYAY took my nasal swab for COVID 19 ANTIGENT TEST at THYROCARE DIAGNOSTIC CENTRE, COLLEGEPARA, SILIGURI (full address is given below). After that he told me that I will get my test report on the later part of that day and he took 600 rupees from me as the cost of the test and did not give me any receipt of that and also assured me that he will send me the report in time. Also I gave him my adhaar card details for the report to generate. Today is 9th May, 2021 and still I did not receive my COVID 19 ANTIGEN TEST report from him. I tried to contact him several times from the day of test through the contact no. provided by him but on the other side, the phone only rang but he never picked up my phone, intentionally or unintentionally I don't know! Suppose the report is COVID 19 positive then not getting the test report in time can be as harmful for the community as the disease is spreading from the infected person.

In this pandemic, I did not imagine that a reputed diagnostic centre like THYROCARE can be so irresponsible that they recruit this kind of careless employee to their management system who never thought about a patient's mental health who is not getting his COVID 19 ANTIGEN TEST report in time. May be there is some urgency that he cannot send me the report in time, but he should have informed me that. But he never cared about it. It will be very shameful for THYROCARE authority, if it do not take any necessary action against the mentioned person who is responsible for this (I am sharing his details below) and also try to send my COVID 19 ANTIGEN TEST REPORT as soon as possible. As a proof, I am sharing the image of the COVID 19 ANTIGENT TEST KIT of which I took a picture by mobile camera after the test on that day.

Details about the THYROCARE Representative,

NAME: MR. SAYAN CHATTOPADHYAY

CONTACT NO. +91-[protected], +91-[protected]

ADDRESS: THYROCARE DIAGNOSTIC CENTRE (BELABHUMI APARTMENT), 3, SACHIN SARKAR SARANI RD (NEAR SILIGURI COLLEGE GROUND), COLLEGE PARA, HAKIM PARA, SILIGURI, WEST BENGAL, PIN CODE: 734001

I am sharing my own details for further communication,

NAME: ANUKUL PAUL

CONTACT NO. +91-[protected]

EMAIL ID: [protected]@GMAIL.COM

ADDRESS: 13, M. R. ROAD, KHALPARA, SILIGURI, DIST: DARJEELING, WEST BENGAL, PIN CODE: 734005

I already filed a complaint against sample collection centre of patna, in addition to that thyrocare customer care mumbai was denying that any sample has not been received yet at their testing centre and it's still pending, it has been more than 48 hours since the sample was collected. Customer care was not very informative about the status

It has been 48 hours since my sample was collected and after that today the designated personnel is saying that they will not give the rt pcr report, please take strict action against them.

I am booked a test in thyrocare in katihar bihar, i made a call [protected] to this num they send a boy and take a sample of blood test they told me that reports will come after 48 hours, we called after 48 hrs they said its not come yet, i called back again after72 hours they were very ###ing rude, they were not picking up the call and the guy he said, tamasha karte ho tum log aao report le ja apna. What the ###, what kind of staff you are providing to the clinic who don't know how to talk???

I called Thyrocare care bhopal unit .. as i feel like i am covid positive so i had to tested thyroid and rtpcr along with maleria antigen test . I had a conversation with a member of Thyrocare .. he assured me that i am coming at night .. I waited he didn’t come .. next day i again called him and asked for the test ... he gold i am coming in evening .. what the hell with the Thyrocare .. are nh service nh de skte to fake assurance to mat do kisi ko ummed dekar bewakoof banana sahi hai kya

My RT PCR covid swab sample was collected from home on 20th April, 2021 and its been 3 days i have not yet received the report. My symptoms are getting worse each day due to this delay. I cant get medicine without the report. It should have been done within 24 hours but why is there such a big delay???

My order ID is VL3A7064. I booked a test with prepaid payment of ₹2685/- for my mother for on date 13-April-2021. The test should be done on 15-April-2021 at 8:30am (schedule time). But your technician didn't came and not even called me. It's been 4 days now and I didn't got any call or mail from your company.

I am trying to contact your call centre executives but they are not responding satisfactory. I don't want to reschedule the test date, as COVID situation is going worst right now.

So, it will be really great full, if you register my complaint and refund my paid amount back to me( that is ₹2685).

I have receive pathetic service from Thyrocare over last 15 days where they’re reports at consistently delayed. On my latest experience for my son’s Covid report, it’s been over 31 hours since the sample was taken and there is no sign of any report. On one side the government is giving directive for a must release of Covid reports in 24 hours and on the other side, the customer care and sample collection center keep giving me their nonsense o[censored]p to 48 hours commitment. 2 sample were taken at the same time and my report was generated within 24 hrs, so why is there so much inconsistency? Ridiculous service!

Hi,
I am writing to inform you about pathetic inhumane treatment with covid patients who are opting for your services.
PFA the call recording of the call with Mr Amitesh from thyrocare.
I am a covid positive patient, my father is admitted in ICU and my sister is also showing symptoms of Covid. I, my father and my mother had got covid RT PCR tests done through Thyrocare itself (on 7th and 9th respectively). We are residents of Delhi.
I had requested MR. AMITESH from Thyrocare - contact - +[protected] yesterday(Friday, 16/04/2021) for Covid test. He had said that the report would take 2-3 days to come after collection and he would be sending the collection boy in the morning at 11am on saturday and would confirm about the same in the early morning on saturday.
On not receiving any call, I called at 10:45 am on saturday(today) . He said the boy would come at 1 pm. I kept waiting. The boy did not come even at 2 pm. Then, after dozens of calls Mr. Amitesh picked my call and shared the collection boy's number. I have also called the collection boy(mr Mohit Rathore - +[protected] at least 15-20 times and he is yet to pick my call till now.
Fearing no visit and false promises like in the morning & afternoon, I, thus, called Mr. Amitesh at 5pm today(PFA the recording for the same) and wanted to know about the status. I pleaded with him that this is my 40th-45th call to him in a single day which he is not picking. He bursted over me. I, fearing that he might refuse, told him that I trust his word and I requested for his word and assurance that Mr. Mohit would visit as the doctor has advised RT PCR to be done immediately for my sister & mother. He replied that - he doesn't trust me and I should get the test done from somewhere else.

I can share the older records of calls with him as well to understand how he was playing around with me since morning. I have never seen such a self-centered & ill-mannered person in the medical domain which demands a lot of patience and humility in daily work. More so when the person is a covid patient whose whole family is mired in covid and is fraught with tension. I have already spent 2 days waiting on Thyrocare for the RT PCR test. This issue has delayed the testing & reporting by 2 days. Please help speed-up the process so that my family can take preventive measures on covid. Further, humble request to you to please amend this person and make him humanly enough so as not to damage the good reputation of Thyrocare. Awaiting response as well as action.

https://drive.google.com/file/d/1MQIwS8CjLvPd1jHWEEADAAgYEchEOx_0/view?usp=shari...⇄

Yours truly
Covid patient

On March 31, 2021, I had made an advance payment by bank transfer for medical tests (VLC479D5). Thyrocare could not arrange a sample collection on time (claimed no technician, no supplies available) and after trying for two days, I requested a cancellation of the order with a full refund.

Customer service responded on April 1 and promised refund within 2-3 days. No refund has been made so far (April 15), and Thyrocare
customer support is not even responding to my requests for updates. Please note that no honest and ethical company
will take an advance payment, not provide the service and refuse to respond when a refund is requested.

Thyrocare, please provide a refund at the earliest. Taking someone else's money without providing service is called fraud.

I had booked for services against order no VL2B2660 and paid 360 INR
they have not honoured the services and it was purely their internal system issue for which they are not refunding my amount

Sir,
I, Dr. Sandip Karmakar booked a slot from 6 am to 7 am for some blood investigations of my father(Joydeb Karmakar) on 12.04.20121(Order No: D344842) through PharmEasy. But unfortunately no technician has turned up till 08.10 am. My father is in fasting since last night for collection of blood samples. In this situation I would like to complain against the concerned authority for such kind of irresposible activity.
Plz. do the needful.
with thanks.
Dr, Sandip Karmakar
Mobile: [protected]
E-mail ID: [protected]@gmail.com

Its been 30 hrs after we have given the sample when will you guys respond there is no update no re[censored]. are you guys testing patience of a patient this is horrible I will post everywhere about unprofessinalism of you guys and how horrible the service is

Respected Sir/ Madam,

My covid RT-PCR test was done on 30th March 2021 and still I'm awaiting a test report from your side. Such Delay in the report is not expected and caused serious inconvenience.

Regards,

Amol Joshi
ph [protected]
[protected]@gmail.com

Myself and my wife did Covid test on 26-Mar-2021. Since then till today 28-Mar-2021, we have not received our reports.
I have been following up with customer care but not getting proper response.
Branch (Thyrocare Dhokali) from where samples are taken is not responding our calls. We don’t know what to do now.

On 14th March 2021, my mother was severely ill hence, we took her to the hospital. Wherein Dr asked her to perform covid test. Person from thyrocare already came there to collect the sample for someone else so dr asked him to do my mother's test as well. (Which means he didn't come for us specially) still he charged me Rs 2000 for the same test which is done in Rs.980 by thyrocare. This person named Avinash Sarangdhar from Kalyan did not provide me any link for the payment instead asked me to Gpay him. I did the payment of Rs 2000 on his personal Gpay. As soon as My father asked him for Authentic bill he ran away saying I'll provide it later. After contacting with thyrocare customer care I got details that test is done in Rs.980 with Rs 75 extra if taken hardcopy of report. I want severe action taken against this man who's looting innocent people. Daily he collects various samples from hospitals which means he's earning minimum 20k daily by doing fraud & looting innocent patients.

This organization believes in malpractices. First their phlebotomist/ technician refuse to wear gloves as per covid 19 protocols, then the next day the company sends an email stating part of my reports have been canceled due to technical issues. What does that even mean? They collected two vials of blood and somehow they could only use one vial for testing. What happened to the second vial? Contaminated? Broken vial? I don't know because they couldn't tell me. Also note my blood was collected at 8am but the lab received my blood sample only after 10pm in the night. Now they have the audacity to say they sent me part report (i didn't ask for part report, i paid for the entire package and my blood was wasted) and only offer Rs.360 out of 1799 that i paid for the package, no reparation or compensation for carelessly handling my blood. Not only is this company unethical but also very unprofessional. This pathology lab cannot be trusted with your blood because to them it's a commodity they can waste on a whim. Very disappointed.

I was work in thyrocare in 2017 to 2019 THYROCARE technologies ltd juhinagar navi mumbai given 100% but still thyrocare company forcefully they have ask for resign other wise we will terminate you after resigned I have recived only 1/3rd of FNF amount then I have enquired but they not responding properly they have transfer my pf amount to another employee account from last tow years I am trying but they are only said its in process but not...

Hello
I have done my mother's TB gold test in throcare . Second day for billing that person contacted my mother for otp. My mother is not financially literate person so I have told her to ask/consult myself before giving otp details. After that that person got angry and used abusive words and was completely unprofessional . He told that he's getting 100's of call and he did not have time and that they are not robbers or not going to drain your bank account . She was in shock after such abusive words . She's is Health care worker very rude and vulgur language was used please look into it .

Hello,

Today i pinged the 'Thyrocare - Lingampally' agent for an enquiry about the 'RT PCR' test cost and details. When it comes to the cost he mentioned that they charge Rs.1200. I have asked him why you are charging more as others charging only Rs.500-750 he responded sarcastically and while i was chattign with him ignored my message and left the chat window.

can you look into this matter as it is not good behaviour when talking to customer.