Times Of India Complaints & Reviews

Sir,
As above I paid Rs 1262/- in dombivli for TOI+Mirror by chequeno 326545 SBI dombivli-west on 10-07-16 my earlier period was up to[protected]. Till date I have not received Coupons kindly look in to the matter & arrange for coupons. paper I am receiving regularly, but it is too much delay, your help line no one responding / useless pl settle the things at an earliest.

Please find below communication with CRM team but no solution;

Mail Communication:

Dear Sir,
Why am I not getting firm answer to my queries?
Only managerial respond.

Why are you not giving me paper from tomorrow, as already 2 month over in follow up.

I think there is only 1 click difference, which is not being followed by Times group team.

Regards
Beni Ram Verma

On 07-Sep-2016, at 7:51 PM, crm.dsp wrote:
Dear Mr Verma,

Please accept our apologies for the inconvenience caused to you.

We will do the needful on priority basis.

Please feel free to get in touch with us for any future queries or clarifications on crm.[protected]@timesgroup.comor contact our Customer Care Number on[protected].

Thanking You,

Surendra Yadav.

From: VERMA BENI R [mailto:VERMA.[protected]@mahindra.com]
Sent: Wednesday, September 07, 2016 7:33 PM
To: crm.dsp
Cc: Beni Ram Verma
Subject: Re: News Paper delivery address change ( Transfer required[protected]

Dear Sir,

As discussed with Mr. Mayur on customer care number, he has given commitment for call back!!!but I did not receive any call.

Requested Please arrange my TOI and ET news paper as soon as possible.

I am following from so many days with every body .., local vendor, local area manager Mr Dipak.. And CRM team..but not able to get my news paper and getting worst communication from every body...
Why Vendor has started ET copy and suddenly stopped and when I asked clarification, , I am facing rude behaviour.

Since I had already paid for it ...

Regards
Beni Ram Verma


On 06-Sep-2016, at 9:38 AM, crm.dsp wrote:
Dear Mr Verma,

Please accept our apologies for the inconvenience caused to you.

We have already forwarded your complaint to the concerned for resolution.

We will again escalate your complaint to our seniors for resolution at earliest.

The address change will take effect from 16/09/2016.

Please feel free to get in touch with us for any future queries or clarifications on crm.[protected]@timesgroup.comor contact our Customer Care Number on[protected].

Thanking You,

Surendra Yadav.


From: Beni Ram Verma [mailto:[protected]@yahoo.com]
Sent: Monday, September 05, 2016 11:54 AM
To: VERMA BENI R
Cc: crm.dsp
Subject: Re: News Paper delivery address change ( Transfer required )

Still awaiting @@@ET copy also stopped by Vendor,

Please do needful...

Regards
Beni Ram Verma


On 02-Sep-2016, at 5:19 PM, VERMA BENI R wrote:
Today I made a call on Customer Care Number on[protected]. Receive a commitment for confirmation of my news paper delivery by call back.

Discussion happen with Miss Prachi, but no call received from TOI.

I am fed up.

Going to put on customer complaint.

Regards
Beni Ram Verma

From: VERMA BENI R
Sent: 02 September 2016 10:20
To: 'crm.dsp'
Cc: '[protected]@yahoo.com'
Subject: RE: News Paper delivery address change ( Transfer required )

Reminder1

From: VERMA BENI R
Sent: 26 August 2016 17:15
To: 'crm.dsp'
Subject: RE: News Paper delivery address change ( Transfer required )

No response!!

Complaint no- 1309103

Regards
Beni Ram Verma
[protected]

From: VERMA BENI R
Sent: 22 August 2016 11:47
To: 'crm.dsp'
Subject: RE: News Paper delivery address change ( Transfer required )

Dear Surendra yadav,

Could you Please explain, why approx.. 3month required for address change.

I am loosing the day to day update towards global.

Requested to expidite as soon as possible.

Regards
Beni Ram Verma

From: crm.dsp [mailto:crm.[protected]@timesgroup.com]
Sent: 22 August 2016 11:43
To: VERMA BENI R
Subject: RE: News Paper delivery address change ( Transfer required )

Dear Mr Verma,

Please accept our apologies for the inconvenience caused to you.

The address change will take effect from 01/10/2016.

Please feel free to get in touch with us for any future queries or clarifications on crm.[protected]@timesgroup.comor contact our Customer Care Number on[protected].

Thanking You,

Surendra Yadav.


From: VERMA BENI R [mailto:VERMA.[protected]@mahindra.com]
Sent: Friday, August 19, 2016 6:32 PM
To: crm.mumbai
Subject: FW: News Paper delivery address change ( Transfer required )

Complaint no- 1309103

Called approx. 20 times on CRM no, every time getting dates. Nothing is moving.

Regards
Beni Ram Verma
[protected]

From: crm chennai [mailto:crm.[protected]@timesgroup.com]
Sent: 19 August 2016 18:31
To: VERMA BENI R
Subject: RE: News Paper delivery address change ( Transfer required )

Dear Subscriber

Kindly send a mail to crm.[protected]@timesgroup.com
Regret for the inconvenience

Regards
CRM Team

From: VERMA BENI R [mailto:VERMA.[protected]@mahindra.com]
Sent: Friday, August 19, 2016 6:22 PM
To: crm.dsp
Cc: crm chennai
Subject: RE: News Paper delivery address change ( Transfer required )

Please do the needful.

Complaint no- 1309103


From: VERMA BENI R
Sent: 18 August 2016 16:54
To: 'crm.dsp'
Cc: 'crm.[protected]@timesgroup.com'
Subject: RE: News Paper delivery address change ( Transfer required )

Complaint no- 1309103

Called approx. 20 times on CRM no, every time getting dates. Nothing is moving.

Regards
Beni Ram Verma
[protected]

From: VERMA BENI R
Sent: 18 August 2016 16:36
To: 'crm.dsp'
Subject: RE: News Paper delivery address change ( Transfer required )

Still No action!!!

From: VERMA BENI R
Sent: 12 August 2016 09:10
To: 'crm.dsp'
Subject: RE: News Paper delivery address change ( Transfer required )

Dear Preetam,

Still News paper not started.

Requested to do needful.

Regards
Beni Ram Verma
[protected]

From: crm.dsp [mailto:crm.[protected]@timesgroup.com]
Sent: 23 July 2016 14:07
To: VERMA BENI R
Subject: RE: News Paper delivery address change ( Transfer required )

Dear Mr. Verma

Thank you for writing to us,

We are in receipt of your request for change in address, which is communicated to concerned Sales team for required changes.

Kindly allow us to get the required changes applicable in nearest implementation date as the process requires at least one month time period.

Please feel free to get in touch with us for any future queries or clarifications on crm.[protected]@timesgroup.com or contact our Customer Care Number on[protected].

Thanks & Regards,

Preetam Kurhade.


From: VERMA BENI R [mailto:VERMA.[protected]@mahindra.com]
Sent: Wednesday, July 20, 2016 3:12 PM
To: crm.dsp
Subject: RE: News Paper delivery address change ( Transfer required )

Dear Shriya,

Please find the address proof as attached and copy of Times of India coupon;

New Vendor code is : 77005.

Name : Mr. Ramesh

Kindly do the needful. As soon as possible.

Regards
Beni Ram Verma
[protected]

From: crm.dsp [mailto:crm.[protected]@timesgroup.com]
Sent: 14 July 2016 15:11
To: VERMA BENI R
Subject: Re: News Paper delivery address change ( Transfer required )

Dear Mr Verma,

Thank you for writing to us.

Please help us forwarding san copy of your new address proof for further assistance.

Please feel free to get in touch with us for any future queries or clarifications on crm.[protected]@timesgroup.com or contact our Customer Care Number on[protected].

Thanks & Regards,

Shriya Parab


________________________________________
From: VERMA BENI R
Sent: Wednesday, July 13, 2016 10:51 AM
To: crm.dsp
Subject: News Paper delivery address change ( Transfer required )

Dear Sir,

Requested to change my news paper delivery address:

Previous address :

Flat No -203 Bldg -10

Anita nagar CHS LTD

Lokhanwalatownship akurli Road Kandivali East ( 400101)

Privious Vendor detail

Vendor Code : 21633679
Name : Vijay bahadur Yadav

News Paper Name : Economics time & Times of India.

Present address :

Flat No -603, Wing – G

Mira Road AAkash nidhi CHS ltd

Mira bhayander Road, Ramdev park Mira road, Thane (401107)

Physically coupon has been had over to present Vendor Mr Ramesh.


Requested to do the needful as soon as possible to get the newspaper delivery to me.

Regards
Beni Ram Verma
[protected]

We have missed 15 papers in last months and again he started to do the same thing from last few days.
So let us know if there is any issue from you end or this is happening because of agent irresponsibility.
We have paid amount in advance for an year.
Kindly look in to this matter.
Location - pratap nagar jv link road, jogeshwari east ..mum 400060

Thanks and regards
Rohit Bhange n Ashish Mahadik

There's only 1 delivery vendor in D-6 area of Vasant Link. He is fleecing all subscribers with Rs.20-40 charges towards delivering the news paper. Upon refusal to pay the amount, the subscribers are being threatened with discontinuation of services.

Requesting your help with stopping this illegal ransom that we are being asked to pay everyday. Being a big power house in media that you are, if you can't still stop this, I would rather not subscribe to your news paper.

I have changed my address and inspite of calling the concerned branch near my area, no initiative has been taken from your end and now the respective number is not reachable. This is the kind of service your company is providing to customers. I hope that adequate attention will be taken by the company to retain their old customers like me and provide timely service to resolve my grievance.

I hope my query will be resolved as soon as possible.

On29/08/2016 a news item appeared in your times of india, regard
The lt general KS Brar, not able to sell his land at Alibaug, as it was marked as reserve forest, in 1998, but it was classified as agricultural land before 1998,
Mine is also exactly similar case.
I had sent an email to the correspondent, , but he didn't respond, and I also searched supreme court case lists, but not found.
I think the news is wrong, please confirm the veracity by giving case number, other details or condemn the correspondent.

Dear Sirs
I am GABRIEL ANTONY CASTELINO a subscriber to TOI Mumbai on annual basis, My present delivery address is F-19 Kripa Nagar, S. V. Road, Irla, Vile Parle West, Mumbai 400056. Mob: [protected]. As I have moved to my daughters place could you please deliver the newspaper to this new address; A 1202 Marigold Meridian CHS, Lake Road, Near Bhandup Police Station, Bhandup West, Mumbai 400078.
Please let me know if this request is possible. Thanks.
email: [protected]@hotmail.com

My TOI subscription No. is [protected].
I have paid the subscription and the newspapers (Times of India & Economic Times) were to be delivered from 1st September, 2016 but sorry to say that no delivery of papers have been done till this date and I do not know whether it will be delivered from tomorrow. So its a waste of money.

You have an assistance phone number[protected] where you can never get to talk to the customer service representative as he is always busy. You will never get a reply back even if you leave your phone number or the phone by which you have called.

I do not know what is the remedy. Whether the newspapers will be delivered for which I have already subscribed.

N p Srivastava

I had a TOI Annual Subscription which expired on 30th June, 2016. Your company called me and deputed a person to renew the subscription. One lady came and filled up the form. In spite of my repeated requests, she did not produce her TOI Identity Card for verification. I told her to show me the identity and then only I will give her the cheque. She refused to do and left saying your subscription will not be renewed.

I was astonished to see this type of a behaviour. I reached your office around 12th August and reported to this to TOI Subscription department.They said the TOI subscription offer is no more available. I wonder how come your organisation operates. Highly unprofessional, unethical.

This is to bring to your kind notice that we had issued a cheque no-83 Dated-05/07/2015 Drawn at Bank Of Baroda ( Statement attached)in favor of Times of India for subscription of Times of India issue for 15 months.(July 2015 to September 2016). We regret to inform you that we are not getting our copy of the newspaper since June 2016. In addition to this, we are being over charged by the newspaper vendor in the name of delivery charges, i.e. differently for two newspapers, delivered by the same vendor and to the same reader. On enquiring about the same, the vendor ( Sumit Poddar) misbehaved with me saying "take the newspaper if you are interested, otherwise don't. I will charge like this only'. I complained to your customer care at crm.[protected]@timesgroup.com via e-mail on 18th of July 2016. The complaint was forwarded to Mr.Karan Sharma by your department. He visited our house along with Mr.Gopal. Mr.Gopal was of the view that the newspaper vendor was right in charging the delivery charges and as far as the issue of non-delivering the newspaper I should contact the vendor to resolve this issue and they are not able to do anything in this regard.

After so many efforts I obtained the contact no. of Mr.Negi, a senior official of TOI. He promised me several times for resolving this issue but he did not do anything in this regard. And when I spoke to him last, It was apparent from his views also that the vendor is right and they could not do anything in regard of delivering the newspaper, for which the subscription money has already been paid in advance for 15 months directly to the Times of India.
This is a matter of big surprise to me that how the company (who already received the subscription money in advance to deliver the newspaper for 15 month) can deny and say that they can’t do anything in this regard.
In the light of the above facts, it is apparent that either the TOI is at the disposal of the vendors or there is some kind of a scam in TOI, in the name of delivery charges and delivering the newspaper.
I would like to bring to the notice of the authorities that I am being deprived of my right to have the basic necessity, i.e.newspaper and the right to be educated.
I would like to request the concerned authorities to intervene into this matter and resolve the issue within 48 hours.
As I’ve been already running behind your officers and requesting them to resolve the issue since two months, now I expect the concern high authorities will take this matter seriously.
Any further delay in this matter would definitely force me to escalate this matter to the litigation and to the media as well.

Vikas Gupta
[protected]

I have subscribed to the economic times yearly subscription and got the below message on 21st july 2016 but yet to receive the coupons.

Dear subscriber, thank you for subscribing to the economic times. Your subscription no is [protected]. For assistance pls call[protected] mon to sat 10 am to 6 pm.

Please update the coupon delivery status on priority.

Regards

Sanjay rustagi
[protected]

I have taken one subscription of times of india during march 2016 and given cheque (Cheque no. 34746 of central bank of india). At that time i was staying in flat no 703 sarangi lokpuram, pokhran road no 2 thane west. Now i shifted to flat no 701/ b-1 cent pearl appartment. Sector 8b cbd belapur. Today i spoken to your customer care no [protected] and i have been informed that your details are not available with us.

I have already submitted the coupon to thane vendor (Mr yadav [protected]) and now i do not have any papers related to subscription except my cheque details.

As my cheque is already debited, please inform me how my details are not available.

I am very pity to state that after lapsing 16-17 days toi has not done any thing in grievances as stated by me. Since 24.07.2016 i am not getting my news papers. I request to start my subscription at my new address : flat no 701/b-1 cent pearl apartment, sector 8-b, cbd belapur ar earliest.

I am also not getting any satisfactory answer from your customer care number. Please do the needful at earliest.

Rajiv kumar

Subscription id. : 34707357

Mob no. [protected]

I had booked my copy of TOI at a special subscription price of Rs.795/- on 14.05.2016 and a receipt was issued vide no. DCH0105546. I had also handed over my cheque bearing No.177678 of ICICI Bank which was subsequently encashed from my account. The order was booked by DSA Mr.Kuldeep Kumar Sharma mobile no. [protected]. I have since been following up with him for my subscription coupons but unfortunately he has been avoiding the same. I have been reading TOI since ages but this is my first experience of apathy. I am not able to understand the genuineness of the same. My address details

SUBHRANGSU RAY
EUPHORBIA 1601, PARAMOUNT FLORAVILLE,
SECTOR 137, NOIDA 201305.
MOBILE NO. [protected]

Would appreciate a reply. Thanks

The vendor doesn't deliver newspaper giving fake excuses even after having paid money for the entire years toi subscription. The times group haven't taken any charge after frequent mails and calls. The vendor also has maladaptive behaviour towards my family in the past. The mails have been sent to times group are ignored when i mentioned that i'd visit the consumer court forum. My vendors name and details.
1. Vendor name : sandeep jagtap,
2. Code: 21488307
(Kandivali west, sahyadri nagar)

Dear sir,

I have a subscription of times of india and navbharat times combo and my newspaper vendor is charging me rs. 650/- per month for the same. This extremely high as compared to the cover price of (Rs. 8.50 per day for the combo). Request you to please take action against the newspaper vendor so that i am being charged the right price.

Looking forward to a prompt action.

Regards,

Hemant rathi
Mobile: +91-[protected]
Address: c-6/6128, vasant kunj, new delhi - 110070

Dear sir/madam,

As i am about to change my residence on 4th of september 2016 from ashok nagar to west mambalam. I request you to provide the newspaper to my new residence from 5th of september 2016.

Old address:
P. Alagesan (Order form no. : nbb 031401)
No.17,
80th street,
18th avenue,
Ashok nagar,
Chennai - 600 083

New address:
P. Alagesan,
25/39b,
Naickanmar street,
West mambalam,
Chennai - 600 033

I have also sent a mail to crm. [protected]@timesgroup.com requesting the same. Kindly do the needful.
Thanking you

Yours
P alagesan
Order no. Nbb 031401
Ph no. [protected]

Sir/madam,
I am staying in 550, sector 9a, gurgaon and i have been taking the times of india news paper since 2014. However, since last one year my news paper agent is charging rs. 15 to 20 more every month from us. I asked him the reason and he told me that he is charging the extra money for delivering the news paper to my house. I have stopped taking news paper from this vendor and i asked the other vedors to deliver me the toi news paper, however all the v endors said that they will not deliver and paper to this house. Because, v. S. News paper agency had told all the vendor of the area not to issue any news paper to this house other they will have to face the consequences.
I would like times of india to take action against the agency. Complete address of the vendor is
V. S. News paper agency
House. No. 15, bhim nagar,
Gurgaon.

Moreover please arrange toi for me at my residence.

Thanks

Major typos while covering the hockey quarterfinals between india and netherlands. The typos are grave errors and even though they can be looked over. This is not expected from someone having a reputation like you.
Please ensure that such mistakes do not happen again.
Off late i have noticed that the coverage is not correct as well.
Attaching screen shot for reference.

I am a resident of Malad -East and Was calling to bring to the notice of Times team that since last week the vendor in Malad -East stall is cheating of taking full amount for the paper and missing out on either BT or MUmbai mirror without refunding the balance. Please guide to register the grievance. Please note: today in the Times of India supplement he is cheating by not giving Mumbai Mirror and not giving back the 3/- . Last week same stall said BT had not come and there is no specific amount to return . I have also message Mr Prakash Pawar about this.

I just want you to take strict action
Who upload advertisement to make fool
Specifically work from home
Some companies are their in your job portals
Who promise job, take hefty amount as registration fees and then disappear
Many people are fooled daily
They are making money like this
They are fraud
Please take some strict action
Block those advertisement
Because of such people
You are blamed for spam
Your reputation is being ruined
Please check the fact before publishing anything
Regards
Divvya