Times Of India Complaints & Reviews

We have subscribed for annual Newspaper plan in January 2013.
And a cheque of 299/- has been deposited on the name of Bennett, Coleman & Co. Ltd.
The cheque was realised by 7th of Feb but till date we have not received newspaper.

The sales person, Balu took the cheque but I cannot contact him. He visited me in Iyyapanthangal, Chennai-56.
Kindly provide us the contact details to proceed further. Please contact me to provide you more details of my transactions.

Contact:: [protected]
Dr. Tvisha Parikh

hi i m prashant jagdale reader of toi i lk to purchase d newspaper on daily basis myself . i saw that d seller in baramati area take rs 9 for sunday times while it shws d cost of 7rs so why one can pay 2rs more for d issue . sometime we couldnt get timeslife in d issue in sundays paper so i hv sinceir request to toi to look into this .and proper circulatin of newspaper at coorect price.
prashant jagdale baramati dist pune . [protected]. [protected]@gmail.com

ear Sir/madam:

I have recently paid the subscription and the period started from 1st Feb 2013.
The Details are: M. Arunachalam, Plot # 34, Rajaji Avenue, Valasarawakkam, Chennai-600087.
But only on 4 and 5th the paper has been dropped and no other day it was.
I am irritated and going to complaint through consumer court. Actually a private vendor is correctly supplied till 31st Jan 2013 and now i am regretting why i should have stopped him.
Do the needful immediately and need an explanation for this within 48 hours from the receipt of this mail.

Regards,
M. ARUNN

I take TIMES OF INDIA newspaper from SHUBHAM ASSOCIATES (U-5/27,Ground floor,DLF phase III ,Gurgaon),(Mob:[protected]).

He mischieflt gives a bill of Rs 190/- every month and when i asked about the details he said 5/- for each day(5*30=150) and 40 /-service charges

whereas the actual price of newspare is 4.5/-on week days and 5/-only on weekends,that comes to( 4.5*20) + (5*10) approximately taking 5 saturdays and 5 sundays, and 20 woking days.
And also as per my knowledge he is wrongly taking service charges which is also inappropriate as we have seen this in any other place we have resided.

the issue is small with respect to money involved but is a mirror of wrong people in all spheres.kindly try to resolve the matter.

Thanks and regards,
Vivek
[protected]

I have subscribed for annual subscription with Times of India. When i change my address from Padi to Thirumullaivoyal i am not getting received my paper for the past 4 months even after repeated follow-ups with stupid/mad/non-sense Times of India Chennai/Thirumullaivoyal office

Whenever i am sending mails or calling them they are not at all bother about the same. If they unable to deliver the paper or return my money then for what the [censored] they are publishing that they one of the leading newspaper supplier

I renewed my subscription to Times of India newspaper for the period from 1st October 2012 to 30th September 2013 on 17th September 2012 giving my cheque. Cheque was collected by Mr. Veeraswami from my home. (He is the same man who collected by subscription for last year on 21.09.11).

Newspaper was not supplied from 1st October as was expected. On questioning, regular newspaper boy said they have not received any instruction from TOI. When I contacted crm.[protected]@timesgroup.com (whose email is given at the back of the receipt) by email after a few days, I was told the cheque is not cleared. Then I came to know that the cheque GIVEN ON 17.09.12 was deposited after 1st October. Crm.chennai was so arrogant to tell me by e-mail to issue a ‘stop payment’ order or stop subscription!! By the time cheque was already cleared by my bank. Besides, a stop payment order would have cost me money as bank imposes some charges.

Newspaper was not supplied until 23rd of October 2012. After that newspaper was missing intermittently. Now during the month of December 2012, newspaper was missing on 9th, 10th and from 13th to 18th (date of this note). Crm also informed me that new subscription actually starts from 14th October 2012. He/she could not answer as to why newspaper was stopped from 1st October as earlier subscription should have continued till 13th October if crm is to be believed. This shows how ignorant a responsible ‘crm’ is about facts.

In the meantime one gentleman Mr. Madhavan from TOI, Chennai along with agent Mr. Shanmugam had visited my house in October on a fact-finding enquiry trip when I was not at home.

I have sent several e-mails to crm but no action seems to have been taken. Another significant development is: the delivery man had told me to ‘renew subscription with him and not directly with TOI’. As such, when Mr. Veerasami came to renew subscription I called the agent Mr. Shanmugam on the number he had given last year ([protected]). He did not answer the call. (most of the times he will not answer phone calls). Only alternative left to me is to file complaint with Consumer Court against TOI for deficiency in service and cheating.

Newspaper is an essential product which is exempt even from bandhs and hartals.

One thing is clear: the CRM and his/her agent Shanmugham have been successful in discrediting TOI which is a respected newspaper.

I am writing this to various Consumer Organisations to spread TOI’s reputation to maximum number of people!!!

I paid one year subscription to Times of India chennai and i was assured of paper will be delivered from[protected]. But till to day no paper i received i sent two e mail complaints but no action. I keep calling their chennai office since 31-11-12 and every day i am lodging complaint but no action from their side. Very worst.

Sekar.S

7 months back I have subscribed for Times Of India News Paper for 6 months and completed the time period. Again one month back I have paid the amount for Times of India news paper & I received for 2 weeks only. Later I am not receiving any paper (since 2 weeks), if I called the concern person they replying as they will check it. But still no proper response. And in first 6 months also I didn't received paper for a week.

I am a regular user of times of india news paper from past 15years. i am the resident of mahesh nagar, near gudimalkapur market. i have subscribed 6 months/200rs offer. From last few days paper boy is giving Deccan cronicle paper instead of times of india. some times he is not giving paper at all. i have informed him. still the result is same.

i am requesting you to take action as soon as possible.

Regards,
Parashurama
[protected]
H. No 204, 13-6-460/46
Mahesh Nagar
near Gudimalkapur market
Hyderabad

I have paid annual subscription Rs.990/- by cheque no187274,dt.29.03.2012, cleared from SBI Wadala branch on 30.05.2012, and Rs.1/- by cash to Time of India vendor (Paperwala) Mr.Salvi. pathanwadi, malad (east) mumbai - 400 097, till date no coupon issue by Times of India. If Times of India unable to start (daily news paper) subscription copy to me then please refund my payment Rs.991/- a waiting your reply.

Regards.

from : faisal a khan
mobile [protected]
[protected]@yahoo.com

I HAVE VIDE ORDER CUM RECEIPT NO. NAI028336 PAID ANNUAL SUBSC. TO TOI B Y CHEQUE NO.186628DT 4.3.12 FOR RS.299/[protected] FOR SUPPLY OF TIMES OF INDIA NEWSPAPER. LAST 2 DAYS SUPPLY IS STOPPED ON THE GROUNDS THAT MY SUBSC.PERIOD IS OVER. THIS WAS STATED BY VENDOR RAVI OF AMBATTUR WHO IS SUPPLYING ME NEWSPAPER I HAVE SENT 2 MAILS TO TOI BUT NO RESPONSE LOCAL PHONE IS ALWAYS ENGAGED. AS I HAVE NO OTHER GO I BROUGHT IT TO THE NOTICE OF CONSUMER FORUM
RAO,AMBATTUR MOBILE [protected]

On Tue, Sep 25, 2012 at 12:10 PM, Praveen Kumar S <[protected]@gmail.com> wrote:
Hi CRM team,

Its been 50 long days and still no response from your end.
Kindly let me know, When are you planning to issue newspaper to my new address.

FYI, I requested for address change 21-Jun-2012.

Rgds,
Praveen

On Sun, Aug 5, 2012 at 5:22 PM, Crm.Chennai <crm.[protected]@timesgroup.com> wrote:
Dear sir

We will inform to area executive and resolve the problem at the earliest

Regards
Crm team


From: Praveen Kumar S [mailto:[protected]@gmail.com]
Sent: Friday, July 27, 2012 9:05 PM
To: crm.[protected]@timesgroup.com
Subject: Re: Reg: Change of Address - C.No[protected]

Dear Sir / Madam,

I had request for address change / issuing paper to new on 21-June-2012.
It is promised that I would start receiving paper from 16-July onwards.

But till now, I haven't received times of india newspaper to my new address.


Kindly do the needful at the earliest.

Regards,
Praveen Kumar S


On Thu, Jun 21, 2012 at 3:21 PM, Praveen Kumar S <[protected]@gmail.com> wrote:
Dear Sir/Madam,

Kindly acknowledge the mail and please let me know when I would starting receiving the newspaper again.

Regards,
Praveen Kumar S


On Thu, Jun 21, 2012 at 1:00 PM, Praveen Kumar S <[protected]@gmail.com> wrote:
Hi,

I had shifted my house from Velachery to Pallikaranai last month.
Kindly do the needful in delivering Newspaper to my new Address.

Old Address:
T4, Priyadarshini Apartments, Murugu Nagar 5th Street, Velachery, Chennai - 42

New Address:
No.6 Kannabiran Koil Street, Pallikaranai, Chennai - 600100.

Other Details.
Order No - NAH023753
Channel No[protected]


Kindly delivery as early as possible as we already shifted a month ago.

Regards,
Praveen Kumar S

HI TOI,
Good morning,
I have registered for yearly subscription for Times Of India(TOI), second year am renewal for the same @ INR 299. But this year local News paper agent asked to pay extra amount INR 240 per annul. Which is close to annual subscription for the paper. when in renewal my subscription I did't get any info for the extra charge distribution to an agent.
I have asked many times to the local TOI news paper agent, They hav't give any proper reason but still they want extra money for distribution. I had delayed two weeks for issue subscription @ INR 240, but the sane time they hav't issue my paper... At last i had given half yearly charge @INR 120, After that only am getting the papers.. This is worst Distribution, Per month Distribution cost INR 20, for the paper INR 25..
If This is so why are we not informed when Renewal happen. we could have avoid TOI will go some other news papers..

Local New paper Agent : Vadivel
Area : Porur, Chennai

Dear Sir/Madam,
I have been a regular reader of English newspapers for the last 66 years since I was 6 years old. My late Dad was instrumental in getting me to read the popular English newspaper then i.e. The Indian Express in the fervent hope that I would improve my knowledge of English although my mother tongue is English being an Anglo-Indian. Nowadays all sorts of English newspapers are being produced and the himalayan blunders that they commit in their write ups will soon make a person forget the little English one knows. I have been reading the Times of India for the last 9 months and the number of mistakes that I have found is so disgusting and nauseating. For instance today there is a write up that states - "cremated body of infant resurfaces mysteriously". How can a cremated person resurface? Are you so ignorant that you don't understand the meaning of "cremation." The Oxford English Dictionary states that "cremation is to burn a corpse to ashes". How then can a cremated person resurface? In another item of news it states that "they conducted searches in the residences of their houses." What a laugh! Don't "residence" and "house" mean one and the same thing? You are strutting about and shouting and publishing that your paper is the "numero uno" among readership, perhaps among people who have very little or no knowledge of English. On top (2) you state "check text spelling before submitting" does it not apply to you? Are your proof readers so poor in English that they don't know what sort of himalayan blunders are being committed and being published? You are a laughing stock among people like me who are submerged in the English language and I am sure that there are 1000s of people like me. It is totally unforgivable for a paper of your standard, that too now "numero uno" (sic) to publish such sort of rubbish and nonsense. It is even more highly disgraceful to allow such blunders to be printed and published. Hope you will be more careful atleast in the future.

I HAVE NOT BEEN RECEIVING TIMES OF INDIA NEWSPAPER AGAINST SUBSCRIPTION OF RS.299 PAID VIDE CHEQUE 800731 DT.17.7.2012 OF HDFC AGAINST ORDER NO.NAJ041571 RRE NAME R MANOJKUMAR RRE CODE 4274 VENDOR NAME C DILLIBABU DEPT NAME ATHANUR DEPOT CODE D4112 DEALER CODE 21580549

ONLY IN AUGUST 6 DAYS PAPER WAS DELIVERED AND LATER FOR MORE THAN ONE AND A HALF MONTH THE PAPER WAS NOT DELIVERED. NO RESPONSE TO CALLS MADE TO CUSTOMER CARE NOS. GIVEN. NO RESPONSE TO MAIL SENT REPEATEDLY.

REQUEST REFUND OF RS.299/- GIVEN SO THAT I CAN AT LEAST MAKE MY OWN ARRANGEMENTS TO PURCHASE AND READ.

REGARDS
R JAGANNATHAN
F1 FIRST FLOOR, THIRD PHASE, ANAND APARTMENTS
RANGANATHAN STREET, URAPPAKKAM 603 212
[protected]

Sir,

I am interested in subscribing for Annual subscription of Times Of India Delhi Paper. I am a resident of NOIDA. Kindly let me know the full details with subscription amount and any special offer, if available, with the contact no. and address of the concerned person to whom I should contact. Or the person may contact me at my phone no. [protected].

P K Chakravarty

circulation dept kind attention, despite of 20 complaints not restored issues.
Suresh Dk

7:27 AM (11 minutes ago)

to CRM, suresh
hi all,

reshmi ss; mob no ,NAG 020724, ullagaram, chennai

news paper is not supplying for last 2 days in spite of 15 complaints last 5 months same story missing new papers continuity
kindly see my last complaining which am suffering from every months.

today Sunday also ic could nt received my new paper in spite of 6 calls made to local bloody agent who collected the subscription fee . i have timely complained every month over phone also to customer care last 5 months more than 15 times paper issues were missing..

the bloody indecent agent name is Mohammed his mobile no is [protected].

are you people so ignorant inefficient and bland not to settle a simple request of 5 month old complaint.

i pray god for all the personnel involved in this dirty, indecent, humiliating act of breaking Th commitment you agreed while collecting the sub fee and failure of duty. continuously.
all will healed with my healing powers. to change your mind blocks. with all the healing reactions in your life itself

report me the result.

you all must understand that believing in times of India i have paid the subscription to gt the news paper supply perpetually.
the most sad things is that , even thogh its delayed or not deliver in one day the the whole misedded out new papers have to delivered together in the next day. this simple request also been easily neglected by the agent/ circulation department.
whom to complaint or to move consumer court, kindly guide me

in spite of continuous complaints done over phone and emails , my subscription and issuance of daily news paper not restored, today also not delivered/ distributed, i really curse all people sitting there and heal all people directly and indirectly involved in this, this will invite huge losses and all sort of difficulties to all of you in times of India who are directly and indirectly involved in this indecent behavior..

Since the publication of Times of India from Nagpur, I am customer/reader of TOI. I pay the regularly. Our colony is located 8 kms away from the District place Chandrapur. We get news paper from Ratan News Agency, Chandrapur Maharashtra. I am getting the news paper delivery daily at about 10 am which is too late for any news paper reader. After my going to office at 10 am news paper arrives. After many complaints, Ratan News Agency informed that they cannot delivery the paper before 9:30 am. Times of India office of Nagpur should initiate action against this vendor. The boy who comes for collecting monthly bill comes well before 8 am but delivery boy of news paper comes at 10 am. What a tragedy and what a worst service.

AVINASH KOPULWAR
D-100/1, URJANAGAR,
CHANDRAPUR-442404 (M.S.)

We have subscribed for Times of India Chennai Edition for the past few years. We live in AnnaNagar Thirumangalam.
THe dealer Mr. Shanmugam is not very regular. YOu never know when he will deliver the paper. Last two days it was delayed today no paper. Called him and he promised to send it but did not do so. In a month he delivers normally only around 10 days. Rest of the time you are lucky if you get it as expected. Repeated complaints to Times has not helped in any way.

SUBRATA BANERJEE, MOB NO.[protected] NOT RECEIVING AT PRESENT), CAME TO ME FOR TIMES OF INDIA RENEWAL, I HAVE PAID RS.390 AS ANNUAL RENEWAL CHARGE BY CHEQUE NO- 000001, DRAWN ON BANK OF INDIA, CHINSURAH BRANCH. OVER & ABOVE I PAID RS. 70 BY CASH AS CLAIMED BY MR. SUBRATA BANERJEE AS SERVICE CHARGES WITHOUT GIVING ANY PROPER RECEIPT & AFTERWARD HE GAVE A " FEMINA " MAGAZINE AS A FREE GIFT OFFERED BY TIMES OF INDIA AS TOLD BY MR. BANERJEE. PLEASE NOTE THAT I USUALLY PAY RS. 20 AS SERVICE CHARGES, BUT THIS IS THE FIRST TIME I PAID RS. 70. PLEASE CLARIFY THE RAESONS & ALSO LET ME KNOW RATE OF YOUR SERVICE CHARGES.

MY CONTACT NO.[protected]
EMAIL [protected]@gmail.com