Times Of India Complaints & Reviews

I jay Shankar Prasad. I have been your newspaper(TIMES OF INDIA) customer since from 2008 . As my renew time has come closer and the subscription time had ended on 29/02/2012.
But No representative of yours has visited till now to me and not even made call to me. I am eagerly waiting for it. Kindly look into this matter so that I may carry on with your newspaper service or I have to look other newspaper company for the yearly package. Rply as soon as possible.



jay shankar prasad
Ph no. is [protected]

M/S BENNETT, COLEMAN& CO LTD,
1. My late father, Shri M . Gopinathan had been subscribing to the Times of India Newspaper since the last many years.
2. His current Order No is - NAG - 041182.
3. Since my mother has changed her residence, I have been trying to intimate the change of address since the last three weeks.
4. The Subscriber Helpline[protected] is never ever attended. Hence this complaint.
5. The New Address where the Newspaper is now required to be delivered is 11/1, New Fort Glacis Officer's Enclave, Fort Saint George, Anna Salai, Chennai - 600009.
6. Will someone please take note and implement the change

I,Abhishek Dhara,placed an order for subscription to the Times of India at the subscription price of Rs/-390 for one year.I gave the check on 24/08/2011.
(cheque no 062923) and money has been debited from my account.But I have not got the coupon till now.

I believe there is something fraud case and your company is not looking seriously into the matter.

My order no is 3481052.

I want to complain about Times of India magazines which i had subscribed earlier some months back. but i have not yet recieved any issues of the magazine even by paying advance. I am a regular reader of times group content but due to some of the salesmen who deliver these type of service it makes the regular readers upset and angry. I been in contact with the concerned person, but he makes nonsense reasons and ignores my calls.
But i dont want to waste my time on these issue and my subscription, but want to aware others to please DON'T BUY magazines from a person called Mr. RAM ([protected]) who is a salesmen of these magazines, and a very irresponsible and undisclipned individual.

We did not receive DIVA Magazine with news paper on 20 Jan 12 and when asked the distributor (Mr. Ramesh & Mr. Pinto Mishra M-[protected] ) they tel that we also did not receive the magazine. Is it possible ? Who will sort out that issue ?

Thanks
Waseem Athar
120 C Shipra suncity
Indirapuram, Ghaziabad
M-[protected]

I subscribed to “Times of India”, Coimbatore edition (Order No.IAA 025439, Subscriber No.[protected], when it was launched in 2010.

Whenever the entire family goes outstation, we used to give instruction to paper agents not to deliver the paper since if the papers are found outside the house, not removed for days together, it will give an indication for bad elements that nobody is there in the house.

On 22nd Dec 2011, I informed the paper agents not to deliver the paper from the next day onwards till further instructions since we were going out of the city and told them the reason also. On returning on 6th January 2012 morning, I was shocked to see four days’ paper of “Times of India” strewn all over the front area. I used to get one Tamil daily also, whose agent has followed the instruction properly.

I called the agent of "Times of India" around 10 AM and told him that we have returned and start delivery of the paper from next day onwards i.e., from 7th January and also told him that the delivery of papers, while we were not in station will create problem for us. I also told him that the delivery boy used to throw the paper just like that that the individual sheets and supplement will be strewn all over the place and during rainy days, all the sheets will be wet and nobody can read the paper. He shouted rudely that either he or the delivery boy would have forgotten to follow our instructions and disconnected. Also he has not delivered the papers also from that day.

This matter was reported to Coimbatore office over phone on 10th January, 2012 and I was given a complaint number as 547367. Even then there was no delivery of the paper and so again on 13th January, 2012, I called their Coimbatore office and enquired about non-delivery. I was assured that suitable instruction will be given the Agent . Since there was no delivery of the paper the next day also, I again talked to them on 14th January and asked about the position of the complaint No. 547367. The lady asked me again all the details. So I asked her to connect me to the manager. But she connected to me one customer care executive, who was hesitant to give his name and assured me that he will come back to me after enquiring with the agent. But till today, from 7th January, there is no delivery of paper and no information also.

On 16th January, I talked to the executive of Marketing and subscription Dept of Times of India, Chennai office (Phone No:[protected] and informed him the above. He also assured me that he will look into it but so far there had been no response.

In the meantime I have renewed my subscription also, vide order no. IAD002791. If the agent’s behavior as well as their staff is going to be like this, there is no point in continuing the subscription and that too on yearly basis which I cannot discontinue in the middle. Since the subscription is yet to start, I would like to request them to cancel my subscription and refund the amount but I am not sure about their response.

I hope that request for non-delivery of paper while the subscriber is not in station and again start delivery of paper once the customer asks for it, is common to all subscribers and not a crime.

Sir,
i am a very old reader times of India papers till date I have no problem untill
2nd of January 2012) I have not been receving the news papers I approached
the other person who comes next door to deliver the Tamil tanthi paper in which
he replied that the person who come to your place will no more come and deliver
it,hearing this I was shock!
I humbley request you to take necessary step to solve this problem as my childrens
have improved they language vacabolrys.
Kindly do the needfull at the earliest -regards Abdul Rawoof [protected]

Area of subsciption periamet
home address 26/19 arunodaya apartment poonamalee high road periamet chennai.3
next to hotel everest

Vendor does not deliver newpaper regulary. As there is monopoly system of distribution, the vendor does not listen to complaints and full money is to be paid every month with excess charges.
The bvendor is not accepting the paid coupons of annual subscription of MINT new papaer, nor the company is willing to refund the money.
There is immediate need of setting up newspaper shops as an alternate to the monopoly vendor delivery ststem.


Anil Bansal
Rohini
C 8 / 286
Sector 8

This is Nikita Chopra, my Customer id is 27509542.

I have subscribed Femina and Filmfare magazines. But I have not been receiving Filmfare n Femina magazines properly from May 2011 like one month if I receive the next issue I don’t get it....every 2 months i am recieving only one issue.

I have also sent postal letter to The Times of India but no response from them, also mailed to crm.[protected]@timesgroup.com but no response. I have tried calling on their toll free no: [protected], but no response from there too….It’s really being difficult to get in touch with these guys.

Also, I have subscribed for next year too that has started from Sep 2011 for both magazines but havnt received any magazines.

ATTENTION : TIMES OF INDIA TEAM

We would like to bring to your notice regarding the TIMES OF INDIA NEWS paper not being issued even after subscription of newspaper for the second time.

On first subscription, the newspaper was issued only for 3 months. We have not got newspaper for our entire subscripted period.

Now we have done renewal and again we are facing with same issue.

Please find our payment details & booking details for the latest renewal below.

Cheque no : 000981
Cheque date : 15.11.2011
Bank : Kotak Mahindra Bank, Avinashi Road, Coimbatore


Bhanwarlal Jain P
2A MayFlower Royale,
21 Bashyakarlu Road East,
RS Puram,
Coimbatore - 641 002
Mob :[protected] ,[protected]

Note : All our details is wongly entered in your database. Our Mobile no is [protected], which is entered as [protected] ( 11 nos ).
Your team is not interested to make the correction also.


Please find the coimbatore times representative with whom we have raised our complaint, but no action has been taken.

Manager : Satish
Caller : Priya - To whom we have raised complaint.
CRM : Ms. Suganthi

Vendor Name : Selvam
Complaint no 1 : 528652 dt : 15.11.2011
Complaint no 2 : 529300 dt : 17.11.2011
Complaint no 3 : 536878 dt : 10.12.2011

Still no action is taken for the above complaints.

Hereby we request you to kindly look into this and do the needfull.

Regards
Nithin on behalf of Bhanwarlal Jain P
Email : [protected]@gmail.com

I had paid a sum Rs 299/- vide cheque number 217286 on 28 August 11, towards the annual subscription fees for Times of India Chennai edition.

The person who collected the cheque promised that the issues will be delivered from the 1st September.

Even after several follow up calls this is still pending,

Have called their help line as well wrote mails to their email id -crm.[protected]@timesgroup.com
but have not recied any positive response yet.

This complaint regarding the local agencies which are distributing newspaper in Dwarka sub city. The guys never let us know about the price rate of Times of India newspaper. Recently TOI has started one magazine (i-Diva), which is being in circulation in Dwarka. But it is not clear this supplement has to be paid separately by subscriber or not.
If subscriber has to pay, then subscriber have the choice to continue with the magazine or can stop the magazine.
But the local agency say it is TOI which has implemented that all the subscriber has to take the magazine or the subscriber may change the newspaper.

I don't know whom to contact in TOI office to register complain against the local distribution agency.

These local agencies never tell about the new schemes which are being launched by the Newspaper companies.

They are becoming nuisance, the agency people speaks very badly, if we complains about there behaviour or service.

So, Please take some action and make this issue to known to the TOIoffice (Market division). Or TOI may loose there permanent subscribers.

Dear All,

I am writing to the Senior Management of 'The Times of India' group in the hopes of being heard. I could not figure out your customer care e-mail ID on your website.

I subscribed for the Top Gear and Femina in the month of March (Chq dated 27th March) issues starting May 2011. This was a promotional offer at discounted price with subscription gifts, advertised at one of your kiosks in Kandivali East (Details Attached). I take pride on my attention to details and hence before i applied for the subscription cross checked on the offer details / gifts with the Times of India customer care.

My Cust ID is: 28367510

I was told to expect the delivery of the subscription gifts by june 2011. Since then i have been calling the Times of India customer care at least twice a month and have got reverts like:
- Would get a revert in a few hours time (3 times, without getting a revert even once)
- Would get a call back in 10 mins (5 times, without getting a revert even once)
- Would recieve gifts in 2 weeks time (twice with no success)
- Kindly hold on, will have my senior speak to you (4 times, i did hold on the call for upto 15 minutes and then got disconnected)

Today being my lucky day, when i called up the customer care and changed my tone, i was told by the lady that i would get a call back in 10 mins. I got one in half an hour. This time some senior customer care executive assured me of solving my issue and to access my info tried connecting to the TOI system while i waited. 5 mins she could not log in and then with a promise of calling me back hung up. I am still waiting for her call.

Now it's not just the gifts that I am following up for, i simply dont like being duped. The way TOI has been responding on my concerns, either Bennett Coleman and Co is a big cheat or owns one of the most inefficient customer care service.

I am filing this complaint with all the consumer forums, where i have their online contact details. I trust people at your level do have some control to get my issues resolved.

Rgds
Amol

I have taken 6 months subscription of Times of India from 2008 onwards. The renewal is taking place but the news paper agency is not giving me the gift giving by Times for all renewal of subscription. Whenever i enquire about the gift the news paper agency keeps mum on this isse. From June 2011 onwards he is charging Rs.450/- ( for six months) instead of Rs.300/-

THe news paper agency is karnakar prop nahesh ho no30 1523 vinayak nagar neredmet secunderabad 56

request you to kindly take action against this cheating of news paper agency

venkitesh
[protected]

1. I ordered for Videocon mobile phone V6200 aginst your advertisement in Nav Bharat Times Readers Offer on 5/10/2011 with reference Id No.[protected].(INDIATIMES.COM)
2. The phone was delivered to me on 14/10/2011 with complete payment in cash.
3. On opening the box , the condtion of packing of the phone was such that it has been repacked as all accesorries were packed in haphazard way. More over When I started the phone , its back OLED screen was not working and also left up side MFD key was not working . It shows that phone is repaired one. And I have been cheated by Indiatimes .com.
4. Moreover The printed IMEI No on Invoice/Challen is : [protected] which have been corrected by blue pen manually as [protected].
The printed IMEI No. on box /phone is: [protected]. Therefore, the cheating intention of Indiatimes.com was pre-decided as IMEI No. on mobile phone & Invoice/Challan does not resemble even after manual correction.
5. Immediately after checking I lodged the complaint with Indiatimes.com at phone No. [protected] on the same day on 14/10/2011 about defective and repaired piece delivered to me. The complaint No given to me is : 392256. And I was told by customer care executive that you will bw contacted within 24 hours.
5. But when I contacted again on 16/10/2011 i.e. after more than 48 hours, customer care executive told me that you will be contacted after Monday. I also contacted on 17/10/2011, 18/10/2011, 19/10/2011, 20/10/2011, 21/10/2011.
Due to careless and linger on attitude of Indiatimes after taking payment, I feel that I have been cheated by India times.com as they are not giving me any satisfactory reply by saying that Indiatimes.com is not having the address of Vendor. I am astonished to hear the reply of Indiatimes.com that if Indiatimes.com is not having adress of his Vendor then how defective phone was sent to me. Therefore I request Indiatimes.com y either replace the mobile phone with new and non-defective phone OR refund my complete amount of Rs. 5200=00.
Further, I want to let you know about cheating by your vendor i.e.:

I ALSO REQUEST ALL READERS NOT TO PURCHASE ANY ITEM THROUGH READERS OFFER IN TIMES OF INDIA/NAVBHARAT TIMES AND INDIATIMES.COM. THEY ARE CHEATING PEOPLES BY SENDING DEFECTIVE/REPAIRED ITEMS.

From: C. M. SHARMA
A-3/4, M.S.Flats
Peshwa Road
New Delhi-110001
Mobile: [protected]

I have to complaint against the Times of India - matrimonial department operated by - Bennettt , Coleman & Co. Ltd. - MAGUS Customer Dialog Pvt. [ Mathura Road , N . Delhi ]

We had given an ad for matrimonila to be printed in the sunday TOI - matrimonial to find a groom . Details were given for the girl. They came to our house and asked to check the matter to be printed . We checked and told some mistake and they said we would correct that. They went
Then in the newspaper , this add got printed in the wrong section - Wanted bride , but was supposed to get printed in Wanted Groom section .
On complaining they said that it is our fault as it was written on the bill given to us. We told that you had written that and was not printed and you had never asked to check that. You had asked to only check the mater that was to be published on the section. We requested them to please correct the section for the next week publication and print that in the correct section and they refused [ So stupid of them . Looks dont have brains or dont want to work] and demaned money instead to do so.
This was not the first time we had encountered such issue with them but the 5th time [ sometimes telephon eumber misprint , email misprint , education removed .. etc. ] and they refused to corporate.

Someone please help us . We are a big sufferer


Details are

Response - 4452
Advertiser - 7532260
Consultant - Magus 3

Please people - do ot give items to publis in TOI - Delhi atleast . You would be wasiting your money

TOI represenstative Mr. Karthik[protected] received cheque for 1 year subscription (ref no. NAF 019647) and paperman informed the scheme is over. Its about 6 months of service provided as against the 1year offer scheme.

When contacted the person in charge for complaints Mr. Sasi Kumar[protected] refused to intervene and said its not his job as its not under his area. When requested to give the contact person as his name only given in the form, he spoke in a rude manner saying "Dont i have any other work to do apart from searching numbers for you?"

While the paper may boast of "World's Largest English Daily" the administration and representatives attitude and approach to consumers are of very poor quaility.

Dear Sir,

Sub: Not delivering Paper to me after paying the annual subscription

I am a regular reader of Times of India from 1973. when I was in Bombay and after wards in Middle east. Now I put an order for subscription of The Times of India and Sunday Times of India, Chennai edition for a period of 12 months at Rs. 299/ through your RRE Name. G. Kuppuswamy, Code CR 3990 on 8th of August 2011. As per him they started to deliver the paper through a local dealer Sriram (West Mambalam Area) and boy named Karthik from 20th August 2011. From the beginning I have noticed that the Supplimentary sheets of about 12 pages were missing on Wednesday, Saturday and Sundays. I brought to the attention of the local distributor and dealer. I checked all the copies of the news papers that the distributor Karthik was giving to this area and found all of them are missing the supplementary copies. When I asked for that Karthick behaved badly and stopped the delivery from 1st of October.

I paid the amount for 12 months and now they are not delivering the paper to me. Please inquire about the misbehavior of the distributor and arrange to deliver the paper to me regularly. ORDER No. NAG 004158

Your immediate action is expected in this regard.

With best regards,

V. Rajagopal
No. 14/29, Brindavan Street,
Chandrasekar Kudil, Flat no.A1
West Mambalam, Chennai-600033
Mobile [protected]

Dear Sir,
subject: Times Jobs having huge froud through career services.
Respected Sir,
Its my first duty to inform you about some huge level of fraud activity going on by some of the reputed organization mostly in NCR,Times jobs providing a fraud career services to our students or unemployed and collecting huge amount of rupees through missguiding and wrong commitment with him , Our lovely students or unemployed guys are facing this problem a lot.
1-They are not giving any services or same instead wrong commitment & refund amount.
2-If they are collecting amount from residence then they never calling back to any one.
3-If i am calling him they are loose talking with me or never respond on it.
4-After collecting amount they are strongly asking that you cant do any thing we will continue it.
5- I have some name of employee who are in team and making fool to us in this organisation 1-Gaurav 2-Aditya 3-Manish 4-Rahul 5-Antariksh 6-Tanmay
6- While they have mentioned on his recieving slip amount nonrefundable while strongly commiting to public or us.
i have taken this services on 9th july 2011 still i did not get any response from Times Jobs or any call from where and if i am calling they are loose talking with me.
I hope that you will take action against it , If i am not getting respone then i will inform to C.M of Delhi, some Ministers and Delhi police Commisnor or others services.

services taken from Times jobs
DATE 9 JULY 2011
Reciept No 179801
Order No RZ475053
Thanks
Ravindra
[protected]

Order No.NAF037487 - Times of India Registered on 26.03.2011

Paper circulation started on 16.05.2011

I am a resident from Pallikaranai, Chennai. I totally disappointed & not satisfied about the newspaper circulation. The paper circulation is totally irregular. Whenever we call the agent, he use to say that this kind of situation will not happen in future, the circulation will be without break. But..........

Following are the date on which the newspaper was not circulated.

06.06.2011 to 29.06.2011 - 24 days
18.07.2011 to 25.07.2011 - 8 days
31.07.2011 - 1 day
02.08.2011 - 04.08.2011 - 3 days
20.08.2011 - 21.08.2011 - 2 days
01.09.2011 - 1 day
13.09.2011 - 18.09.2011 - 6 days

Total days - 45 days

From 13.09.2011 till date, we are trying to contact the Pallikaranai agent, but he is not picking up his mobile.

The concerned authority kindly look into this and do the needful asap.

Sridhar