Times Of India Complaints & Reviews

Ref.: subscription no.: NAJ027615

Dear Sir,

I am getting frustrated to resolve the issue between our newspaper vendor Sandhya News Mart (Mr. Babu - Mobile [protected]) and TOI. I have been paying for annual subscription since the last 3 years. The current year I have paid for the annual subscription - application reference number referred above. Our news paper agency has been making our life impossible for no fault o[censored]s and asking us the TOI monthly amount since he claims that the he has not been get the money from TOI.

He has been asking us some other document which obviously I have not received inspite of the subscription. I have spoken to several people in your Chennai office who have assured us that this problem will be resolved immediately. Its been a month since I spoke and todate I do not see any positive results. I cannot imagine a responsible organisation like yours cannot resolve this issue and everyday in the morning I have to face the newspaper agency which ends up in arguments. Today I have finally paid the TOI money to him. It seems that once we pay the subscription amount we are suppose to receive some slip that your subscription agent is suppose to hand it to over to us which inturn we have to give it to the news agency for getting their dues. I have not received this slip. Our subscription is until July 2013. I would appreciate if you could immediately resolve this issue failing which I will have to escalate this issue to the next level and the consumer forum.

I once again request you to resolve this issue between you and your agency and ensure that I get my daily subcription without any stoppage. for now I have paid this news agency for the last month TOI because of his torture.

Awaiting your reply and resolution to this problem at the earliest.

Best regards,

Rohit Chitnavis
M: [protected]

I was regular reader of TOI but discontinued recently and reading others, reason - TOI office at kolkata - contact no.[protected]Behala area) has refused for renewal of annual subscription, said policy is withdrawn. if you are reconsidering to resume subscription policy, I am interested for membership, request to contact by concern at email.
[protected]@gmail.com.

Best regards,

Sanjit Baksi

India Today — no issue received after giving cheque in jan 2009

dear sir

i have sent cheque no 570550[punjab national bank, lucknow]dated 1.1.2009 for the subscription for india today.[ for 5 years]

previously i had enjoyed 5 years of subscription nicely.
but this time there was a scheme of reebok shoes also with the subscripton.
my cheque has not been cashed till date. its been 4 months now.
kindly check and let me know.

dr mohit khemchandani

I have the same complaint. I have paid the amount 2 months back and till now no delivery. Have called customer care couple of times and even sent mails to CRM, INDIATIMES. Got reply but still no delivery. Here giving the mail conversation that I had with crm, chennai.

-------Original Message-------
From: crm.chennai
To: Shijo Thomas
Subject: Re: No delivery
Sent: 22 Jan '10 11:17am

Dear Sir,

We have taken note of your complaint regarding the supply of TOI to your address. We will resolve it within 48 hrs from the time of you receive this mail.

Assuring the best of our services at all times.

Regards,
CRM TEAM.


Shijo Thomas ([protected]@alanee.com) wrote*:
>
>Hi,
> I am Shijo Thomas residing at Ramnagar, Venlachery, Chennai. I
>have made a anual subscription of "Times of India" on 27th November 2009 by
>paying full amount. My order no. is nac060741. But still I didn't got any
>delivery. I called up the number which in there in the backside of my
>receipt (ie. [protected]) several times and registered complaint. Recent
>complaint number which got registered is 259711. But still no action taken
>and no delivery. Today i got informed from [protected] that they have
>forwarded the complaint to a local agent and told me to check with this
>agent (His no is [protected] ). I have tried on this number, but he is not
>attending.
> Hope you will take further action to get the news paper delivered.
>
>Regards,
>Shijo Thomas
>


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My name Is Rehana S K.I am a resident of Ankleshwar.Still there is no reply to my query about the less numbber of pages in my newspaper.Today also (i.e) 25/1/10.there were total 30 pages but I recieved only 22.
This is the problem for me for everyday.
Please respond to my query as soon as possible.

My name is Ajay I am a resident of Nehru Nagar, Barmer ( Rajasthan).
My complaint is about the excess charging of monthly bill Rs130 against actual bill of Rs 81 and I am taking Jaipur addition.
Please see to my query.

We have subscribed for 6 months scheme and paid full amount for newspaper Times Of India at hyderabad, We started receiving news paper from 15th november. It was delivered well till 2nd of march, we are not receiving newspaper since 3rd march, we have contacted distributots but they are not responding, one of them is giving same answer 'I will look for that tomorrow' and that tomorrow didnt come yet. another one is not picking up my call. I am very disappointed with Times Of India team as I feel I have been cheated by them, as I have paid for 6 months and got service only for 4 and 1/2 months. These are contact numbers of Distributors Shiva- [protected] and Ramesh - [protected]. I am writting to you so that you can take some actions against these people, I believe this complain will be processed soon. thanks in advance.

sir,
I reside at Nerul, Navi mumbai.I was a subscriber of DNA newspaper.I wanted to subscribe to Times of India& Maharashtra times .Accordingly i had given cheques of required amounts to my vendor in december.I received my copies regularly.But two days back my vendor(Salvon-[protected]) informed me that he is going to stop the subscription since the cheques have not been collected yet by the Times people.He informed that many subscribers are affected like me in Nerul .Thanks.

For the past 1 week I'm not getting my news paper, they r not
delivering of news paper why? I don't know
I have taken 1yr subscription. My order no.NAC053411.
My name is Subhendu Roy staying at Ramapuram,Bhajanai Koil Street
Contact No.[protected]

Subhendu Roy

This is third time I'm complaining abt times of india, they are such a shameless
inspite of calling to their office 5 times then even I,m not getting my news paper
my order no NAX053411, they r not at all bother abt the customer. I told them to changethe boy who is delivering paper but they r not listening can any tell me where to complain?

Times of India/ news paper — cheating don by times of india

dear all ,
i tell you the real thing how the times of India Chennai use to cheat the customers. i subscribed to the times of India for daily newspaper by paying 300 rupees. and they provided me the reciept of times of india with hologram, on 29/09/2010. and i got newspaper from 1/10/2010 only for 10 days. i didnt get any newspaper further. when i made a call to the agent mobile no, he said me that they will provide regularly, but never and after 2 days his mobile was out of reach, then i contacted to main branch in Chennai on[protected], she( her name was Priya) assured me that within 48 hours they will resume the service, but not really. after 2-3 calls, she asked me to talk to the manager whose name was mr. guru... i talked to him he also assured that, he will take the action, and said the local agency fellow will solve the case when i talked to this guy whose name was balaji, he started talking very roughly, moreover he scolded me telling that this is not his responsibility, not to call him again...again i spoke to manager but he was just as before and never took it seriously, what can i do other than this...i ddnot receive any newspaper till today 08/02/2011., friends i am not the alone who is suffer from cheating done by times of india people, i came to know about so many people around me who is suffering from this type of cheating by TOI... so beware of TOI..

sir,
I have taken yearly subscription of your news paper from 02/01/2012.the person in-charge of the delivery is one Mr. KANNAN
( his phone no: [protected])since the day I subscribed I have never got the paper before 8.30 - I get it only after I leave for the job or sometimes I never get it at all in spite of informing him many times.

because your's is one of the reputed media we subscribe hoping that we get a satisfactory service from you.but shockingly the case is different.
please see that your reputation is not at stakes.and don't push us to the extent that we seek legal help.
Note: if you can supply regularly before 7.00 a.m which is the time to read news paper you take the subscription otherwise you do not go for it.

hoping you provide what you promise. .

This is about The Times of India, Chennai region. Times of India collects one year subscription in advance at a lesser rate in order to catch the market share. They advertise in a big way and they proudly say that they are the number one paper in Tamilnadu circle. This is the outside picture, but the reality is very different, I have subscribed to the Times of India, Chennai edition for one year (Subscription No.[protected]. Have duly handed over the subscription receipt copy to the local vendor (Amman News Mart) who delivers the news paper which is valid till 31st August 2012. He was delivering the newspaper till middle of June ‘ 2012 ( even till June the newspaper was not delivered for several days in between). When we contacted the local vendor who was delivering till middle of June ‘2012, he replied us very rudely and he abruptly disconnected the call saying that my subscription is expiring on 30th June ‘ 2012 and he cannot supply the news paper anymore and he said we can complain to anyone and he is least bothered about that. The local vendor speaks a like a rowdy. The Amman news mart guy says that “don’t call me, you go and ask to Times of India, you have paid to him and not to me”.
We took up the matter with Mr.Amudan, Manager, Times of India ( [protected]) and he had instructed Amman news mart to deliver the paper regularly and had confirmed that the subscription is indeed valid till August 2012. The agent had also agreed on the same, while on the con call. Surprisingly, the paper was again not delivered till today morning. We had sent a message to Mr. Amudan in this regard we could not contact any one in times of India.
Have registered a written complaint through email on 11th July ‘ 12 to the email id crm.[protected]@timesgroup.com but the result is same, no action is taken. The beauty is we have received a renewal letter from Times of India asking us to renew it for a further period of one year commencing from 01st September ‘ 2012. The renewal letter clearly acknowledges that my subscription is valid till 31st August 2012. They have given a number[protected] for the subscriber to call if the payment is ready. I even tried that number, most of the times no one picks up, very rarely some one picks up and say it is a canteen and they disconnect the line immediately. This is how Times of India functions.
Times of India speaks, writes, points out mistake of others, but they are least bothered about the subscriber, since they have collected the money in advance and they have achieved the market share they required. Times of India have no rights to comment on our Politicians or bureaucrats, saying that they are not doing their duty. It is the duty of times of India to make sure my paper is delivered throughout the subscription period, since they have collected the money.
If they can’t sort out a simple issue how can Times of India pin point mistakes of others, their attitude towards mistakes will be the same. Mine is not the unique problem, if you google it you can see lot of similar problems. Don’t go for fresh subscription of Times of India newspaper or don’t renew it if you have already subscribed.

I have subscribed for Times of India Newspaper for one year. Now-a-days my vendor is not deliverying newspaper at odd times. When I asked him about this, he stopped delivering the newspaper.

subscriber no: 27123196

yearly subscription paid in may 2010 news paper not delivered

i have sent several complaints to times of india but no use

though the issue is more than one year old the purpose of this complaint is to

bring to the knowledge of the newspaper that the public are cheated in the name of newspaper


venkatraman

I had taken an annual subscription for Times of India by paying Rs. 299/- in October 2013. Order No. NAN 068350 – Subscriber ID 32323720 The delivery was to start from 01.11.2013. Till today I got the paper only on 5 days after changing the agents twice. I had sent a written complaint asking for a refund to the local office and lodged a complaint online to the paper in their website. Even after repeated calls, which are generally not answered there is no response from the company. It's a shame for a national newspaper to treat its customers like this.

Dear Team,
Subject Regarding: Poor delivery of news paper & arrogant behavior by agent: From date of issue of cheaque in name of time of india there is very poor response from your end.
After getting clearance of cheque & we have received coupon, but they are not all delivering the paper properly.
if we ask the agent & he in not responding using abusive languages & he is responding that u can complain to any one nothing can done. This is arrogant behavior from the agent. & his name Panner pattabiram agent [protected].As you mentioned in your statement it will be door delivery
But till now they throwing the paper in some place, some of the days are not even delivering the paper, we are paying money not for free of cost if this continues in same fashion &action will be taken legally
My order no mentioned below.
ORDER NO NAO027338
a) Supposed to be delivered the paper on[protected] but the delivery starts from 21.3.2014 but they are not regularly delivering it.
b) Again insisting my point clearly, it should be rectified immediately.
My contact details
Sabari
[protected]
[protected]@gmail.com

I RENEWED MY SUBSCRIPTION WITH THE ORDER NO 35495 AND LEAD NO [protected], DATED 13.06.2015. I AM NOT GETTING THE PAPER. PLEASE RESOLVE THE ISSUE

The TImes of India — non receipt of femina after initial subscription

I have pai d rs 285 through indiatimes .com on 23/9/10 for one yesr subscription for Femina hindi
in the name fo Jyoti madhukant khadepaun 10 sanaskarnagar society nr homeopathic college
bhatar road suart but still unreceived of even first issue pl look in to
thanks

The TImes of India — Non-receipt of Zig Wheels Mag

I live in Rudrapur, Uttarakhand. In y'day issue dated 27.02.11, on page 9 one information was published "ensure free copy of Zigwheels with today's newpaper", but I did not receive the same. When spoken to Mr. Anil Taneja, mobile no. [protected], the lcoal dealer of TOI, he first reacted that this scheme is for NCR only, on furher discussion I received the same answer to stop new paper.

TOI Daily — Non-Delivery

My Order No: NAD025911

My TOI yearly subjscriptin renewed from 14.04.10 onwards but I yet to get TOI Daily Newspaper till date. I have sent number of mails to crm.[protected]@timesgroup.com but as such no action has been taken.

I do not understand the reason behind non-delivery of TOI daily Newspaper. Either, please ensure that I get TOI daily without any interruptions (OR) return back my subscription immediately. My residence address is given below.

Mani
No: 66/21 Buddhar Street
East Tambaram
Chennai - 600 059
Ph: 22393958
M - [protected]

Executive approched my address for time of india new scheme Rs 299/- for 1 year subscription.Cheque deposited immediately 440 days back till now single paper not delivered to my address followed up many times

Sundar nagar, chennai
Ram

Non receipt of coupon

Vide receipt no. 3043567, Dated 27/07/2009, I have renewed the annual subscription of The Times of India, Kolkata edition. However, till date ( 01.03.2010 ), I did not received the coupons. Request, please expedite.

I have shifted my residence from mambalam to Maduravoyal. I have been following up through mail & phone to Times of India for the change of address. I got a confirmation from times of india stating i will receive the paper from Aug-15th. Till now i have not got the paper. I have called the customer service 'n' number of times. No proper response. I have no clue where to complaint. My customer ID is NAD001082. This is one of the worst customer service / news paper service i have ever seen.

Dear Sirs,

Ref: Order No. NAE 027496.

I was a subscriber to THE TIMES OF INDIA since the introduction of Chennai Edition. I have renewed my subscription in the month of September 2010 for a period of 12 months vide the above referred Order No. and given Cheque No. 036407 of Axis Bank.

Since, the newspaper for the renewed subscription was not delivered to me, I made several representations to you and you advised me to contact the local newspaper vendors. But the vendors in my locality refused to deliver the newspaper on Coupon. Subsequently, I came to know that my cheque is not presented by you for clearance. Therefore, I left the matter in view of no fruitful results and also my cheque is not cleared.

Now, from my latest Bank statement, it is noticed that my above cheque is cleared on 19.02.2011 ie, after a gap of 5 months. Therefore, you are requested to arrange for delivery of newspaper to me at the earliest and if not possible, please refund the amount subscribed by me
(ie., Rs.299/-).

Thanking you.

SUNNY PHILIP,
OLD No.22/1, NEW No.75/1,
EAST SEEYALAM II STREET,
VILLIVAKKAM,
CHENNAI - 600 049.

PH: [protected]

i renewed by subscription on 17.09.12 with my cheque No.154738 dated 17.09.12 on State Bank of Travancore for Rs.299/- being one year's subscription.their order No.NAK 010828 NAG 039553 RRE code 3166 cheque was collected by V.Veerasamy
regret to inform you that newspaper is not being supplied from 01.10.2012 despite renewing subscription in advance. emails sent to them
are not being replied. even no response to telephone calls
pls arrange to give wide publicity to this complaint so that let consumers know about reliability and service of Times of India
C.Ramakrishnan
99A, Elango Street
Thiruvalleeswarar Nagar
Annanagar West
Chennai-600040
Ph: [protected]
08.10.2012

I want to subscribe TOI and Navbharat times Combo pack, delhi for one year .Please tell me what I should do ?
I want to subscribe by cash or by cheque .Please tell ([protected]@gmail.com)

I want to subscribe TOI mumbai, mumbai for one year .Please tell me what I should do ?
I want to subscribe by cash or by cheque .Please tell (saba.[protected]@gmail.com)

I had paid Rs.300/- to our news paperwala in the month of Aug 2013 as one year subscription of TOI. But the paperwala has stopped giving paper for the last month and does not want to talk about it. Please look into this and help to solve the problem.The details are as follows--
Paper vendors name- MUTHU, CONTACT NO. [protected] & [protected]
MY NAME--ULLAL KRISHNA KINI
Address- 305, MALAXMI AVENUE, Plot-27, Sector-36, KAMOTHE. NAVI MUMBAI-410209

I had paid Rs.300/- to our news paperwala in the month of Aug 2013 as one year subscription of TOI. But the paperwala has stopped giving paper for the last month and does not want to talk about it. Please look into this and help to solve the problem.The details are as follows--
Paper vendors name- MUTHU, CONTACT NO. [protected] &; [protected]
MY NAME--ULLAL KRISHNA KINI
Address- 305, MALAXMI AVENUE, Plot-27, Sector-36, KAMOTHE. NAVI MUMBAI-410209
contact mobile--[protected]
[protected]@gmail.com

sir ur newspaper helps alot of people to get red frm alot of problem.
i am a student of mnnit(motilal nehru national institute of technlogy) at allahabad.
it is cnsidered to be the most reputed college of india & there professor do alot of harrasment of students
by spoiling there grades.they dont think ever that tat we have to leave our whole life with these grades
they even dont check the answer books of students. they give grades according to their previous records.
sir if a student do gud in sme other semester they just spoil their grades.sir its a mental torcher of a student .this thing mostly happens in civil department, they hate girls like anything they think tat girls are not suitable for b.tech.
sir plzz help us by printing this, u can help alot of students frm spoiling their future.
plz sir

from
mnnit student

pls inform whether the change of address is effected. No phone call nor any email till date