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Times Of India Complaints & Reviews

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Last updated Dec 5, 2023
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Times Of India reviews & complaints page 137

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D
dilip kumar chatterjee
from Razole, Andhra Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

THE MESG IS FOR THE PERSON / DEPTT WHO LOOKS AFTER CIRCULATION OF TIMES OF INDIA NEWS PAPERAT KOLKAT, W.B., INDIA.
I have paid in advance the required payment for getting Times of India kolkata news paper under the schemePROVIDED BY THE NEWS PAPER.

My vendor code is V04651. depot code J0109D. I have paid SUBCCRIBTION FEE FOR ONE YEAR on 09.08.08. BY CHEQUE THOUGH the earlier contract was valid till 20.08.08. IT WAS TO AVOID DIDCONTINUATION OF SUPPLY OF NEWS PAPER.
Even then news paper vendor is NOT supplying news papaer.
call centers are just beyond reach as it is allways un available .
Please inform the reason of not getting the news paper . I AM A READER OF TIMES oF INDIA SINCE 1976 ONWARDS. I FEEL DISTURBED FOR THIS BAD SERVICE.
THNAKS
Aug 14, 2020
Complaint marked as Resolved 
I am a complite toi reader from Kolkata. In 2008 i was continue read toi in under subscription Rs.190.
But 2009 i have not find your subcription. please inform me about your news subscription.


Anand Banerjee
mobile - [protected]
Kolkata
I was a regular reader of Times of India in 2007 I subscribed yearly subscription- renewed subscription on August. Cleared by Chq no-171299 dt[protected] drawn on Bank of India Rs-199/-. Till date I have not received Coupon. I have complained several times from Nov-2008. I have not find your subcription. Please inform me about your newspaper subscription.

Once more

With Regards
Nemai chandra Ghosh
I am a regular reader of TOI for the last two years. Recentli for the purpose of employment, I reside in Haldia. I came to know that the resident of Kolkata get TOI by paying Rs. 200 ( Two hundred only ) for one year subscription. But there is no such facility in Haldia. We have to pay almost Rs. 100 per month.

Pls do the needful so that we are able to purchased TOI at a cheaper rate.

Subhasish Das
[protected]
Haldia

The Times of India, Kolkata Edition — Despite payment made, delivery of newspaper not being done.

THE MESG IS FOR THE PERSON / DEPTT WHO LOOKS AFTER CIRCULATION OF THE TIMES OF INDIA NEWS PAPER AT KOLKATA, W.B., INDIA.

I have paid in advance the required payment for getting The Times of India Kolkata newspaper under the scheme provided by Mr. Reyaz Ahmed (RRE Code:[protected].

Mr. Reyaz put a 5 with a pen before Rs. 9 and took Rs. 60 (instead of Rs. 9) from my wife for 6-months' Sunday Times of India along with a cheque of Rs. 390 (for other TOI editions) for a 6-months' subscription. He told Rs. 51 were taken extra for some magazines, which have also not been provided to me as yet.

Membership coupons have also not been received by us.

Now, Mr. Reyaz is not picking up the phone (Mobile No.[protected].

I do not expect this kind of service from a newspaper like TOI.

Regards,

Rajesh Kumar Deepak
I subscribed yearly subscription on April. Cleared by Chq dt[protected] drawn on HDFC Bank Rs-390/-. Till date I have not received Coupon. Please inform me.

With Regards
Ranjan Acharya
I renewed my subscription in June 2009 and my cheque was encashed on4th July and yet till date I have not received the coupons for the paper although I need to give my venndor urgently the coupon.
The telephone numbers given are either dead or not answered as I have failed to connect the office to register my complaint.
In case it is of any help my Order No. is RTOY 3033895 dated 23 06 2009. The subscription was paid by SBI cheque no 216416 dated 23 06 2009 and encashed on 04 07 2009.

I sincerely hope this will receive the attention it deserves and renew confidence in the mind of a reader who has subscribed to this group since they started publication from Calcutta.
I am Shubhabrata Das, from Patuli, kolkata-700094. I renewed my subscription in 24 June 2009 (cheque no-266923, Axis Bank) and my cheque was encashed on 1st July and yet till date I have not received the coupons for the paper although I need to give my vendor urgently the coupon.Everyday my vendor asks for that coupon.Almost two months have been past.The telephone numbers given are either dead or not answered as I have failed to connect the office to register my complaint.In case it is of any help my Order No. is RTOY 3034719 dated 24 06 2009. The subscription was paid by AXIS Bank cheque no 266923 dated[protected] and encashed on 01. 07 2009. PRE name is Sudipto Som.

I sincerely hope this will receive the attention it deserves and the corresponding authority will solve my problem as soon as possible.
SHUBHABRATA DAS ( [protected])
Hi Sir
this is Anupam Dutta, working in a call center "Tathya Dot Com Pvt Ltd" Kolkata from last 5 months. Sir we want to inform you that since we are a employee out here, so we should got our monthly salary. But we are not getting our salary from last 2 months. they said that they had a loss in their business so they cant pay us the salary on time . sir please suggest what to do, because it really makes our life very painful. Even the Managing director of the company said that we can do what ever we want, but they wont pay us the salary .

So we want your help, please do post my article in the new addition so that people can came to know about that what are the situation out here and what to do to get the salary
With hope
Anupam Dutta
m= [protected]
Office Address
[protected]------
Tathya Dot Com Pvt Ltd
Swastik, Nazrul Islam Ave,
Teghoria
Kolkata
pin= 700059
Let me know the subscription charges for TOI & ET ( jointly ) for one year .
DEAR Sir,
I subscribed yearly subsciption on 1st Oct 2009. Cleared by chq dt 11/10/2009 drawn on S.B.I Bank Rs 390/ .Till date I have not received coupon. Please inform me.
With Regards
Sandip Majumder
[protected]
I am a subscriber of TOI since it's inception in Kolkata. About 45 days back some body representing TOI came to .my residence at Saltlake Kolkata with a special offer of subscraption to TOI. As we were in a hurry, he was requested to come over at a later date and let us know the details of the special offer for yearly subscription. Till date he has not turned up inspite of repeated reminders through our news paper vender Mr. Dipak Dey. Kindly arrange to send some one at the earliest with details of offer. Otherwise your marketing efforts will be a failure for luring customer like me to persist with TOI.

Times Of India — payment returned

dear sir


orter no [protected] dt 09.10.09 payment icici card ref[protected] amount 4699/ but not delivery kindly payment retrun
Dear sir,
I am launching a complain that i have taken subscription on 18th April 2010 through RRE -Abhik Bhttacharya whose code[protected] . I paid the subscription through bank cheque No-968695 of State Bank of India. But till now i did not get any paper and coupon.
Aftar Hossain
25A, Shamsul Huda Road,
Kolkata-700017.
My order No. RTOY/ 3234107
Mobile : [protected]
I am a reader and subscriber of TOI of Kolkata edition. I'm residing at a suburbun city ie 22 Km away from kolkata, namely Sheoraphuli. My news paper vendor's name is UDAY DAS/SOMNATH CHANDRA of Baidyabati area.

Now the complain is that, I submited a A/c payee cheque of SBI/Sheoraphuli, bearing No.145136 Dt.[protected] ammouting to Rs.390/- for yearly subscription fee of TOI. in the name of BENNETT COLEMAN & CO.LTD. to the hand of a representative of TOI through my said vendor. But till date I have not recieved the Coupons nor any information on that regard. PLEASE DO THE NEEDFUL and inform me.

Thanks a lot.

S. Chatterjee

Ph.[protected].
Dear Sir,
I am a regular subscriber of Times of India, Kolkata and subscribe to it through your annual schemes.
This time I was called by your booking agency on 12.11.2010, informing me that my subscription is due for renewal and if I subscribe immediately, it will be continuation of the earlier subscription without any break. I agreed and requested the caller to send the representative next day i.e., 13.11.10 around 9: 00 AM, to complete the formality and receive the cheque payment,
which they agreed and confirmed. Unfortunately, inspite of waiting through out the day nobody did turn up on 13th.
I received next call from another caller on 26.11.10, 18:40 hrs. asking for the same renewal and promising to come to my residence on 28.11.10 in the morning around 9 : 30 Am. This time though the person visited my residence on 28.11.10, it was 13:30 hrs., instead of 9:30 AM.
A crossed a/c. payee cheque for Rs. 390.00 ( drawn on SBI Baroda Park, B.G cheque no. 383786 dt 28.11.10) in favour of BENNETT&COLEMAN & CO LTD. and cash of Rs. 9.00 was given to him towards 1(One) years subscription. Name of the concerned representative: Sri BUBAI SINGH, RRE Code : 21537367 and Vendors Name & Code:TARUN DAS, Depot Code:KO326, Jadavpur.

I have not heard any thing either from him, the vendor or Times of India in this regard and totally in dark about the renewal.

Can we expect this sort of service and response from TOI or Bennett, Coleman & Co. Ltd.? Surely not and r you to kindly look into the matter.
Thanking you,

SATYABRATA DUTT
I have subscribed yearly subscription from May-11. Cleared by Chq dt-18-May-2011 drawn on SBI Bank Rs-390/-. I am not able to call that person who took the check from me.Till date I have not received Coupon. Please inform me.

With Regards
Debasis Samanta
[protected]
Can anybody tell me any contact no for yearly subscription of TOI?

With Regards
Nishit Kilikdar
[protected]
Respected sir,
I jay Shankar Prasad. I have been your newspaper(TIMES OF INDIA) customer since from 2008 . As my renew time has come closer and the subscription time had ended on 29/02/2012.
But No representative of yours has visited till now to me and not even made call to me. I am eagerly waiting for it. Kindly look into this matter so that I may carry on with your newspaper service or I have to look other newspaper company for the yearly package. Rply as soon as possible.



jay shankar prasad
Ph no. is [protected]
sir i am a reader Swapna Mukherjee, of Times of India. I have given Rs-399 cheque no. 77699 of state bank of India for subscription of Times Of India for one year on 4-Feb-2012 and amount has been deducted from my account and the verification has also been done since 25 days. but then also i have not received the coupons. I am trying to contact The times of India since 6 days but i am very unhappy as all the time the customer care number is busy or its unavailable.
If it is not possible in your account to give the coupon the i am sorry to say you that your customer service is very very bad and i would like you to return my money as i no longer want to be your costumer.



Swapna Mukharjee
mobile no. [protected]
phone no.[protected]
yes me to also...payment returned and told subscription time ended
Respected sir,
I Kailash Kumar Verma & Santosh Verma I have been your newspaper(TIMES OF INDIA) customer since from 2007 . As my renew time has come closer and the subscription time had ended on 29.04.2012.
But No representative of yours has visited till now to me and not even made call to me. I am eagerly waiting for it. Kindly look into this matter so that I may carry on with your newspaper service . Reply as soon as possible.

Kailash Kumar Verma - [protected]
Dear Sir,
I, Ved Prakash a regular reader of TOI since 1999, and since last 4-5 years availing the facilities provided by you to pay in advance. I had been in Lake Gardens since 1999 to 2010 after that shifted to Ramchandrapur (Garia) and now since November 2011 at DIAMOND CITY SOUTH, TOWER - 4, FLAT - 8A, 58, MAHATMA GANDHI ROAD, KOLKATA - 700041. I had given Rs-390 vide cheque no. 527637 dated 30.01.2012 & Rs. 9 cash on the same date, the same was connected by your
RRE Name: Md. Nisar Ahmed RRE code No. 21573612,
Vendor Name: Mr. Shibanand Singh Vendor code 20682245
Depot Name Hazra Depot Code K0292
Dealer Name S Kumar Modak Dealer Code 20514134
vide receipt No. RTOY/3629773 dated 30.01.2012
Subsequently the same RRE Md. Nisar Ahmed approached us saying the said cheque was returned and the amount may please be paid in cash, trusting on him, I again Paid Rs. 390 & Rs. 20 in cash vide receipt No. RTOY/3671854 dated 27/04/2012, but till date coupons / vouchers are not provided to us, though Mr. Ahmed assured me that the same shall be delivered through the vendor within a weeks time. Since then I have been trying to contact Md. Nisar Ahmed on his Mobile No. [protected], but getting no replies from him, either he disconnects the line or getting switch off message.
Still I am paying every month to the vendor in cash.
Through this mail I am lodging my complaint with the concern authorities at TOI, Kolkata to look into the issue promptly and make the coupons/ vouchers available at my home immediately, so that I could continue with TOI.
Please note if within 7 days the coupons/vouchers are not delivered at my place, I will certainly discontinue TOI and will ask all my neighbors, friends not to opt for TOI.
Regards
Ved Prakash
[protected]

Dear sir
I Sudha agarwal a regular reader of Times of India. I have given Rs-399 cheque of state for subscription of Times Of India for one year and amount has been deducted from my account but then also i have not received the coupons. I am trying to contact The times of India since every month, but i am very unhappy as all the time the customer care number is busy or its unavailable. one time contact they say send coupon alll ready but collect another person but they use or not you cq and send duplicate and old one you cancell your system.
If it is not possible in your account to give the coupon the i am sorry to say you that your customer service is very very bad and i would like you to return my money as i no longer want to be your costumer.
Best Regard
Sudha Agarwal
[protected]
I, Mitali Brahmachari, residing at C-40, Gosthotala(New Scheme) Garia, Kolkata-84, paid Rs.470/- by cheque No.411949 dt. 8.4.14 and cash Rs.20/-
towards annual subscription of Times Of India newspaper. More than 2 months have passed but till date I have neither received the coupons booklet which is said to have been sent by TOI, nor the cheque and cash have been returned to me.

Concerned staff is hereby requested to look into the matter, and arrange to send me coupons at the earliest and oblige.

Thanks,

Mitali Brahmachari ( Ph. No. [protected] )
Further to my above letter, I am informed by my Bank ( Canara Bank, Garia Branch ) that above cheque, payable to M/S Bennett Coleman & Co. Ltd., was encashed on 17.04.14 itself . As such I fail to understand the reason for this inordinate delay in sending the Coupons to me.

In view of the above, I request Times Of India Newspaper to arrange to deliver the Coupons for 12 months to me immediately without further loss of time.

Thanks,

Mitali Brahmachari ( [protected] )
dt.18.04.14
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    V
    v subba rao
    from Hyderabad, Telangana
    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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    Resolved
    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

    I had subscribed for the times of india news paper vide receipt no 205904 dated 19/07/08 with efffective date from 01/08/08. Till date news paper has not started at home. Response when contacted the news paper is very third class and they say that they can accept the subscription onlly with one month advance notice. How the representative collecting the money had accepted the same and committed in writing about the date of implementation as 1 st august to be explained by TOI.
    Aug 14, 2020
    Complaint marked as Resolved 
    Respected Sir,
    Please contact to TOI Office(On Phone or Personal Visit, Sat Office is Off). Defantely they will help you reg this problem. Saame thing happen for me in Aprail but they did arrangement.
    I wish to know is the facility of paying annual subscription TOI of Rs.300
    exists now.
    Thanks
    I wish to subscrib economic times. Pl. send your executive on my residential address as given bellow.
    03, SHREE SADGURU KRUPA CHS,
    SHANKARA NAGAR, SONARPADA,
    DOMBIVALI - 421204.
    MOB. [protected]
    TEL. [protected]
    i want to subscribe ur newspaper specially the times of india and the economics times, i want the detail of process what is the charges what should i have to do. pls mail me all this detai.
    l
    Sir/Madam, I want to know the details for yearly subsription of Economic Times. I want to know whether there are any special offers and discounts available for the same. Kindly e-mail me the above details at the earliest.
    My friends in Navi Mumbai and Dahisar yesterday subscribed TOI & ET (half year) at Rs.476/-, however when i contacted my Thane, Hiranandani Estate Vendor, he denied that such scheem is going on.
    Kindly let me know is their any discounted rate subscription option is available or not or you may guide me where and whom to contact for more information
    My name is Raghu Ram Mamidi. I have paid for Times of India Newspaper's annual subscription last year and I didn't get about 4 months of newspaper the year.

    I did not get newspaper for the total months of October 2008 & March 2009 and in any week 1 or 2 days paper is missing. In the month of July 2009 I did receive newspaper for only 14 days.

    Annual Subscription - Consent No. 11833,
    Sunday Times - Consent No. 11923 dated 31/07/08

    I was contacting the agent Mr. Naveen Kumar on [protected] but it was not useful.

    This year also I have paid for the annual subscription in the first week of August.

    Annual Offer - Consent No. 233425,
    Sunday Times - Consent No. 233425 dated 04-08-09.

    Before paying the subscription I talked to the Agent and the Vendor about not getting the newspaper for more than 4 months and he promised me to give newspaper regularly and he will compensate the amount by giving some other newspaper along with Times of India. The Agent literally ate my 2-3 hrs of time and made me to pay the subscription again.

    After paying the new subscription also, for the total month of August 2009 I received for only 11 days (after calling the Vendor for 2 times).

    I am not getting my newspaper after sending mails and making calls to the vendor. I did send the mail on 3rd September and a reminder on 8th September and till now I did not get any reply and I am not even getting my newspaper regularly.

    Only 5 out of 10 days of September I have received the newspaper.

    I did not receive newspaper on these days:
    September 2, 4, 7, 8 and 10.

    Thank you,

    Sincerely,

    Raghu Ram Mamidi
    1-10-216/A/8,
    Lane No 2, Brahmanwadi,
    Begumpet,
    Hyderabad - 500 016
    Mob: +[protected]
    Hi I am residing in Andheri (W) in Mumbai. I would like to know how to go about the sunbsription of TOI and Economic Times on an half yearly or yearly basis. The local guy who suplies newspaper to me says that he is not aware such scheme .Please advice the telephone number to who i should contact
    Thanks

    ramakrishna
    Sir/Madam, I want to know the details for yearly subsription of Economic Times as well as other news papers. I want to know whether there are any special offers and discounts available for the same. Kindly e-mail me the above details at the earliest.
    My 78 year old ailing father Mr Surath Kumar Ray sent Rs 5194 for 2 years by a cheque dated 25/11/09 in the envelop sent by India Today - cheque Stan Chart Bank. You had mentioned of free gifts such as luggage pieces.
    Nothing has arrived yet and my father is very tensed.
    Please look into this ASAP and inform me urgently when he will receive the gifts and the subscription must be renewed.
    I am waiting anxiously. I trust your genuinity and service and I hope you will treat us with your best service.
    Regards
    Rajasri
    Respected Sir,

    I want to know the details about the yearly subscription of "Times of India" and "Economic Times" together.Kindly send me the details to my mail account.

    Yours Faithfully
    Anik Chowdhury
    Hi,
    All those interested can go in for toi annual subscription . Only thing you should be ready for:
    1. Regular non delivery
    2. Customer care will take 48-96 hours to restore the problem . thats 2-4 days.
    3 . This cycle is likely to repeat 2-3 times a month.
    4 I net effect you would pay:
    (a): 300/ for yearly subscription.
    (b) 20-40 for talking to customer care per month .
    (c) get paper 75% of days (efficient)
    (d) Feel of helplessness
    (e) May miss out on important news the day u do not get the paper i[censored] do not have subscription for another paper.
    Hi All,
    Be aware of the cheating by the Times of India.

    I am one year Subscription customer.
    Last year have not received the paper frequently, more than 50 days the dealer have not provide the paper, after I checked with the neighbor regarding this TOI dealer, i came to know the reason the paper dealer of Triplicane, he is holding the paper without delivering to the customer and sending all the paper to the old paper mart and getting money.

    I have complaint about this to the TOI customer care and I got the replay as “within 48hrs we will resolve the problem”, but now it was more than 10 days no response from them. I enquired to the other dealer they told shocking news that the customer care wont response for this issue because the person working in the customer care is selling the paper to the old paper market.

    BEWARE of TOI
    i paid my subcription for one year for times of india paper. i was told that paper will be delevered to my house from 15.05.2010. when i contacted customer care they asked my cell no([protected]) and informed that paper will be delivered form next two days. a month has lapsed there is no response. is times of india is a good company or poor company thrieve on the donations of subscribers money?

    desikan
    flat no 3 aditya flats
    5/2 ratandas street
    west mambalam
    near sthya narayana temple


    desikan

    Times Of India — Cheating the customer by not delivering the Bangalore Mirror free edition

    Sir
    This is Anil from Bangalore. We Bangloreans are entitled for FREE BANGALORE MIRROR with our Times Of India subscription for 3(three months) , but we are not getting it.

    We have asked about it to our vendor, MAHESH PHONE NO. IS ..[protected]. He told that Times of India itself is not giving the free edition. But now he is not picking up the phone also.

    We are staying at Venkatapura Main Road, Koramangala 1st block..

    Looking forward for an early resolution to this problem. The image of a newspaper is getting tarnished by silly vendors and i'm sure you'll have a process to address the same.

    Regards
    Anil

    Times Of India — Not delivering of Bangalore Mirror (complimentary with TOY for three months)

    Times of India is providing "Bangalore Mirror" as complimentary to TOI in Bangalore City for three months.

    However I was not getting this along with my TOI. When I asked the delivery person, he said, the owner told it is complimentary only if I am buying this for another 3 months after the complimentary period is over.

    This condition is not from TOI, I think the agency is misusing this offer.

    I want the TOI or any legal cell to take action against this agency

    Agency Name: Sri Manjunatha News Paper Agency, No:11, Cross, Begur Main Road, Nr. Banashankari Theater, Hongasandra, Bangalore - 560068. Cell: [protected] / [protected]

    Regards

    Thirumalai
    Sir/Madam,
    I paid (Rs180) for six months for times of india paper (Dhamaka Offer) in July2010. From last 15days onwards paper is not delivered. This is happened so many times in past and many times I noticed to customer care and agent but till date not gatting reply or paper.My cell no. [protected]. Kaleem HYD.
    Beware of Times of India. I am subscribing only Times of India news paper. Now they are including Bangalore Mirror and hiked paper price. On enquiring with paper agency, they are arguing that its been increased by Times of India and forced us to pay.

    Only Times of India they will charge Rs.120 but now along with Bangalore Mirror they are charging Rs.165. This is cheating and charging without informing the subsciber. They introduced this Banglore Mirror as complimant paper initially and now they are charging. Its like getting charged reading the paper twice. News covered in both the papers are same but we will be forced to pay Rs.165.

    Lets show the power of subscriber by stopping this paper and moving to other news paper.
    i want to buy times of india, for that i am ready to pay yearly subscribition.please send some one to conduct me. my mobile no [protected]
    Can anyone please provide me TOI Customer Care Number?

    My agent (Ashirbad Newspaper Agency, Kadugodi, Bangalore - 67) stops supplying newspaper just becoz I did not agree to pay him additional service charges Rs.20/- per month demanded by him in additon to the cost of newspaper. I am subscribing to the TOI more then 4 years now. Can anyone please advise what to do?
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      S
      srikalaa
      from Kodungallur, Kerala
      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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      Resolved
      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

      Dear Sir,

      I had subsribed Time of India, by our news paper agent .name Mr.Saravanan, owner of Muthu New Mart, Mylapore long back. At the time of booking he promised me that he will give the subscription number which he has to get from one Mr.Durai, represented from Times of India.
      I am repeatedly asking my paper man Mr.Saravanan for my gift and whenever I ask him, he is repeadtely telling that times of India has not supplied the gift to the agents to deliver the same to the subscribers.
      I am wondering such a big concern, is giving a false promises to people like us from middle class, why ? I am residing at Flat No.6/12, Shreyas apartments, Second Trust Cross Street, Mandaveli, Chennai - 600028. My phone No is : [protected]. My name is Srikalaa.
      Kindly solve this problem and send me my gift as promised by your esteemed concern

      hope you will take immediate action .
      My agent saravanan mobile no is :[protected]

      thanks

      yours

      srikalaa
      Aug 14, 2020
      Complaint marked as Resolved 

      The TImes of India — non delivery of promised subscription gift offer

      I have placed an order for subscription to the times of india on 17/06/07 vide my subscription order No RTO 1402009 and as per times bonanza offer there was a commited gift" a dinner set" but it is seen that after a lapse of four months of delivary date of gift it is not yet delivered.I dont know whether it will actually delivered or not.
      Order ref[protected] Gift Vouchers for Rs.500/- not received.



      This is further to mail running below sent on 11th Nov 09. You have by way of mails & over phone confirming the GC for Rs.500/- will be sent to me. But till date I did not get the same. More than a month I am following up with Times of India which is suppose to be a reputed News paper. If your response to me by making me as a Book Club Member by way of false promises, I could not believe it. If you do not wish to send GC for Rs.500/- then communicate to me that you will not send. I will assume that I lost my money.

      To convas me to become a member in Times Book Club by paying Rs.525/- on the assurance of sending a gift coupen for Rs.500/- On following with you provide me a GC No.[protected] on 10th Dec 09 for the order I made on 29th Sept 09 which turned to be a expiried one.

      Please reply to mail. I can bear the loss of Rs.525/- but if Times of India cheat me it pains a lot.

      Janardhanan
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        D
        Debarshi Sharma
        from Chennai, Tamil Nadu
        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

        Hi--

        I have subscribed to Times Of India's 6-months subscription scheme for getting news papers at Madhapur, Hyderabad after paying the appropriate amount to the agent. My subscriber Id is 11491. And subscription started from 1st Feb08'. Per this subscription, I should have received paper continuosly till 31st July 08', without paying any extra money.

        But, From the day I have taken this service, I am running into trouble. Out of 30 days in a month, I hardly receive papers for max 20 days. Rest of the time, there is no paper. When I call up the agent, he says that he will deliver it from next morning, and again there is no paper.

        Now, on 1st June, I have shifted my house from Madhapur to Malaysian Township, Kukatpally. So I called up the TOI customer care at[protected] on 3rd of June to intimate them regarding my change of addredd. I have spoken to a lady called Ms. Sandhya. She assured me that the process would take 10 days and I will start getting paper after 10 days. So I waited till 14th. But received no paper. So I called up customer care again, and spoken to Ms. Sandhya again, and she again assured that she has spoken to the area executive and from next morning I will start getting papers. But i din't receive any papers. So I called up agai and I got the same answer from Ms. Sandhya. And I have called up more that 20 times now and got the same reply everytime.

        So I finally have taken the number of TOI's area executive for Kukatpally, Mr. Vijay Krishna's number, which is [protected] and called him up on 1st July. He assured that he has my details, and I will get my paper from next morning itself. But again I din't receive anything. So I called him up again, and he again replied the same.

        And fianlly, today it is 22nd of July 08' and till now I have not received even a single copy of Times Of India news paper, since 1st of June 08'. I called up Mr. Vijay Krishna again today, and he again replied the same to me. But I know that I am not going to get my paper tomorrow also. So 2 months are gone without news paper, out of my 6 months subscription!! But my question is, WHEN AM I GOING TO GET M Y PAPER???? It is 2 months now, and they are still not able to deliver my regular copy of the news paper.

        I think this is TOI's new money making business, where, once you pay the money in advance for subscription, they forget about you!!

        So now, is there anyone who can help me out on this???? Can I have some justice done on my part???? Please help me if possible!!

        Rgds,
        Dev
        [protected]
        Aug 14, 2020
        Complaint marked as Resolved 
        I have subscribed for 6 months. My cheques are already cleared and my subscription no. 1406334. My subscription starts from 01/01/2009. Till date I have not received my subscription coupons. Also there are some prob in vendors about change of business. Please arrange to send me my subscription copons by courier on my address on urgent basis.
        I have paid an amout of Rs:350/ towards annual sub (+ free bag) to our local news paper dealer Mr. KANDAN, of AVADI on 27 JAN 2009 after assuring the free gift package.

        The dealer is also charging an additional charge of Rs: 10/ per month towards delivery.

        Till date i have not received the gift bag.

        Dealer says that the free gift was over by DEC 2008 itself.

        kindly clarify about the Gift bag due date and additional charge of Rs: 10/ per month towards delivery.


        regards

        RAGHAVAN K
        looks like this is a new method to con gullible customers...i too paid two cheques of 145 and 30 rs. plus rs 10 in cash for subscription in jan 2010 but ..no signs of newspaper...i've asked the agent to return my cheques... he has told me that he'll return it by 13.02.2010... i am not really optimistic about it but let's see... i am now more concerned about my cheques as these guys could forge them to withdraw huge amounts... being on safe side i am trying to relocate my funds from the account.
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          4
          401 ushodaya
          from Hyderabad, Telangana
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          I am in the army and insulated from rest of the civil world ordinarily. Being a regular subscriber of TIMES OF INDIA newspaper i was exposed to an advt by the TOI SHOPPING of a cordless telephone set at an affordable price of Rs 1650 /-claimed to be the cheapest in the whole of India. The look of the set was good and i had till then a good impression of the TOI news Group.
          A few days later i was delidered a microtel made in CHINA tele set which worked for a few minutes and became dead. i lodged a complaint with the TOI shopping . Prompt came the replacement in the form of Eurotel MADE IN CHINA teleset which is not worth living with. The remote rechargeable cell do not hold charge for more than a few minutes. It 's noisy and comes out with shrill ear piercing sounds generated within.
          The main set has too many features but barely function. It is so noisy that the local BSNL repair mechanic who is literally disturbed due to frequent complaints about low reception asked me me not to use that teleset at all.
          I am poorer by 1650/-, I am shattered that i believed people in TOI for so long .
          I am a victim of a larger defraud as the picture shown to sale the item is not the same as the Brand and the name of the manufacturer of the tele set was not highlighted. It is kind of taking poor soul in the Army for a ride .
          Iam angry as these are the people are in the forefront leading the nation By craeting HYPE with LEAD INDIA.
          Iam not complaining against M/S zap electronics MUMBAI because i had not purchased the item from them directly . Iwant the responsibility be fixed against TOI and it's BOARD OF DIRECTORS to whom i bestowed faith. They have betrayed my faith . they have betrayed the faith reposed to them.

          ZAP Electronics Mumbai/ EUROTEL Cordless — cell does not hold charge.

          against my order through TOI SHOPPING i have recd a EUROTEL Cordless/corded tel at SV colony RKPURAM , SEC'BAD in Jan 2008.the cell s do not hold charge . i want them to be replaced being within warranty period in situ at your cost.
          The problem with most of the buyers such as you is the faith you have in a respected entity such as Times of India. What you dont realize is that they import all their TOI shopping materials from China. This affects our Indian industries who make far superior products than what they offer. And after sales support from TOI is pathetic. I have two products that didnt last beyond first use and were never replaced by Times of India. They are a disgrace to our country. You would be better off buying a phone from Beetal which is guaranteed to work.
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            B
            Brenda Fernandes
            from Pune, Maharashtra
            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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            Resolved
            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

            I had subscribed to the times of India goa edition, but the newspaper is not being deliverd to my residence as promised by the agent. I have to collect the copy from the newspaper vendors shop atCuncolim, salcete Goa which is about 3 kms from my residence. It causes incovenience to me as the copies have to be collected from the newspaper vendor by wasting in lot of time and money. Kindly take action at the earliest.
            Aug 14, 2020
            Complaint marked as Resolved 

            The Times Of India Goa Edition — Non-delivery of subscribed copy

            Order No. GAB0023618 dated[protected].
            The paper was launched two days ago, still delivery of the copy subscribed by me has not commenced contrary to my expectation. Do TOI believe that giving away a gift on subscribing the paper absolves them of their responsibility? Has TOI taken the people of Goa for a ride for Rs.299/- Or will it deliver all copies in a bunch at their convenience?
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              I
              Indrakant K Singh
              from Delhi, Delhi
              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

              Dear Sir/ Madam,

              I have subscribed TOI on 7th Jan 2008 (Booklet No 26140), But i have not received gift mentioned in booklet i.e. Dinner set and Flask. After repeated reminder to my vender and lodging complaint to reader service cell on[protected], i have received only one GIFt (i.e.dinner set)in the last month.
              I request you please look into the matter and oder the concerned person to deliver my gift as soon as possible.
              Thanking you.

              Indrakant K Singh
              Kishan garg (Vasant Kunj)
              Delhi- 110070
              Booklet No 26140
              Aug 14, 2020
              Complaint marked as Resolved 
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                I
                ISHWAR CHANDRA JHA
                from Bengaluru, Karnataka
                Resolved
                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                Resolved
                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                Respected sir,
                I have subscribed founder member prepaid subscription for 12 months vide order no.2009732 at chennai address 15/12 parsn karthik apts, palani andavar koil st, vadapalani, chennai- 600026 on 3-2-08. Now i have been transfered to ooty. please do the need to deliver the news paper at my following address- Ishwar Chandra Jha, Divisional manager, The New India Assurance co. ltd, Moosa sait complex, commercial road, ooty- 643001. ph. no- [protected] mob no. [protected].
                Aug 14, 2020
                Complaint marked as Resolved 
                Dear Sir, Madam

                Subject : Worst Service

                I have recently renewed The times of India News Paper for 1 year subscription. So far I didn't receive my order coupon no. and newspaper for last 15 days. I have made complaint to Mr. Adams ([protected]), Mr. Murali ([protected]), Vendor Mr. Kannan ([protected]) Lane Line[protected] but no action is taken yet.

                Such worst service in your organization so please cancel my subscription and return my payment. I don't want news paper further.

                Yours faithfully,

                R. Ravi Chandran ([protected])
                S. Selvi ([protected]) Old Subscription its in my wife name.
                Yes, i totally agree.
                There is a high-level cheating going on in this circles.
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                  G
                  Goutam Kumar
                  from Hyderabad, Telangana
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                  Hi.
                  I am an unfortunate subscriber of Times Of India. I subscribed the offer (with order number 32333) on dated 12/5/2008 for 6 months. the order was to be effective from 1st june 2008. It is almost one month, i have received only 1 copy . I have tried to call several times to the TOI office and asked about this but every time i was assured that the problem will be solved soon. I am still waiting the problem to be solved.
                  I too have the same problem. I too had subscribed in may n was supposed to get the paper from june. It's been july n i haven't yet received a single copy.

                  I have one more question. Is this site really working??
                  Are these companies really looking at what we are complaining?
                  Who is taking care of this complains and who is ensuring that our complains are being taken care of.

                  Times Of India Subscription — Non delivery of daily by vendor

                  We have shifted our residence to Adambakkam and had paid yearly subscription to the agent of Times of India. But to our surprise we had not been receiving the daily for the last 2 months. I have already made a complaint to Times of India but there is no response from their end.
                  Times of India though the newspaper is good but the distribution network is not good. Promotional activities of annual subscription is not accessible to common man. Vendors cheat by taking extra money or doesn't provide the service saying TOI is not providing.

                  Easy access to this scheme should be made to common man.
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                    D
                    Delighten Koola
                    Resolved
                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                    Resolved
                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                    Hello,

                    Its since 3 months I have been following up with my Dsitributor Vendor - Mr. Imran (Mobile no. [protected]) regarding changing my Mirror Mirror to Economic times offer as per the TOI offer.
                    When I contact my local newspaper vendor he informs me that the distributor vendor needs to submit a form with my details to TOI office and automatically he will recieve an extra copy of Economic times to deliver it to me.

                    When I contact the distributor vendor Mr. Imran, he informs me that he has already submitted my application form to your office a long back and awaiting feedback from your office.

                    So I just wanted to know the status of my application form which should be lying somewhere in your office. It is better not to keep such promotions if you cannot deliver it to the customer.

                    Request your feedback on this.

                    With regards,
                    Delighten Koola
                    Kukreja Complex, Bhandup West
                    Mumbai - 400078
                    Aug 14, 2020
                    Complaint marked as Resolved 

                    TOI Newspaper — Changing Mumbai mirror to Economic times as per the TOI offer

                    Hello,

                    Its since 3 months I have been following up with my Dsitributor Vendor - Mr. Imran (Mobile no. [protected]) regarding changing my Mirror Mirror to Economic times offer as per the TOI offer.
                    When I contact my local newspaper vendor he informs me that the distributor vendor needs to submit a form with my details to TOI office and automatically he will recieve an extra copy of Economic times to deliver it to me.

                    When I contact the distributor vendor Mr. Imran, he informs me that he has already submitted my application form to your office a long back and awaiting feedback from your office.

                    So I just wanted to know the status of my application form which should be lying somewhere in your office. It is better not to keep such promotions if you cannot deliver it to the customer.

                    Request your feedback on this.

                    With regards,
                    Delighten Koola
                    Kukreja Complex, Bhandup West
                    Mumbai - 400078
                    I need to subscribe forTWO-YEARS edition of TIMES OF INDIA .SO KINDLY send the detail of payments. awaiting for reply.

                    THANKS
                    KUMAR KALYANAM IYER.
                    REQUEST to get the needful done at the earliest possible:-
                    I am a south mumbai resident reading your newspaper since childhood. I have a query which goes as under:-
                    It is printed on your front page that I could get either the Mumbai mirror or Economic times or Maharashtra times along with The Times of India newspaper. My preference would be the Economic times but unfortunately my vendor denies this and I get the Mumbai mirror. Pls let me know what formality is to be completed such that I could avail your offer and get the Economic Times along with the Times of India.
                    Thanks and awaiting your reply at the earliest,
                    Mona Damani.
                    It is printed on your front page that I could get either the Mumbai mirror or Economic times or Maharashtra times along with The Times of India newspaper. My preference would be the Economic times but unfortunately my vendor denies this and I get the Mumbai mirror. Pls let me know what formality is to be completed such that I could avail your offer and get the Economic Times along with the Times of India.

                    Please tell me meaning of such offfer by times of india, mumbai
                    3rd Reminder with a REQUEST to get the needful done at the earliest possible:-
                    I am a south mumbai resident reading your newspaper since childhood. I have a query which goes as under:-
                    It is printed on your front page that I could get either the Mumbai mirror or Economic times or Maharashtra times along with The Times of India newspaper. My preference would be the Economic times but unfortunately my vendor denies this and I get the Mumbai mirror. Pls let me know what formality is to be completed such that I could avail your offer and get the Economic Times along with the Times of India.
                    Pls confirm the recipt of this Email.
                    Thanks and awaiting your reply at the earliest,
                    Mona Damani.

                    Arti Kukreja — Photo not clear

                    My Voter ID Card number is UJE1151356. My snap on the voter card is so unclear that none of the banks and other institutions have accepted it as my Identity proof. Can you please tell me as to what i have to do to get it changed
                    In last 4 months, I am recieving huge electrcity bills. I have informed to local MSEB office at pashan, pune but they are so careless that they are not listening to my complaint also. I have tired of following with MSEB peoples.

                    I have applied for change of name on electricity bill 3 months back and paid extra amount of rs.300 for preapring the report also but yet my name is not change on electricity bill.

                    can some one help m eto resolve this issue with MSEB.
                    Sir,
                    I had applied for one year subscription of times of india paper after paying Rs.950.00 vide cheque no.364527 dated 22/01/09 to our nearest dealer m/s Swapnil news agency, kaju pada, borivali east
                    and I am not been supplied with the newspaper regularly, and when asked to the dealer he says
                    go and contact Times of India. Also he has not submitted me with the receipt for the payment made
                    to The Times of India.
                    Please do the needful and inform me accordingly
                    thanks & warm regards
                    Dear Sir/Madam
                    I am Avinash M Sonawane Please Give me Tims of India Mubai office Address and Tel no.
                    I have Some Report or news aboth Cat Education and i would like to print it, so plaese sent me
                    ASAP
                    your Fauthfully
                    Avinash M Sonawane.
                    Dear Sir,
                    I read an article In TOI 21st June edition on page no. 4 "Theses teachers will hit the jackpot".
                    In these regard only I want to consult the concerned BMC officials. So can you please provide me the contact information? Please do consider this request.

                    Thank you.

                    Times Of India — misleading readers,providing wrong information

                    Hi i m Dinesh Nagpal working jet airways.i want to lodge a complaint against times of india for misleading readers.actualy today i made a plane to watch movie with my frinds.and we wanted to watch KAMBAKKHT ISHQ {movie name} than i started to see a list of cineplexes in times of india{Delhi Times 6 july 2009}which were showing this movie.than i selected vishal cineplex rajouri garden out of them.Bt when i reached there with my friends in a schorching heat, than i saw that they are showing movie NEY YORK instead of KAMBAKKHT ISHQ.i got shockd and when i argued with the employee of vishal cineplex than he told me that never showed KAMBAKKHT ISHQ and he told me that TIMES OF INDIA is one who is misleading customers.they made my day worst and wastage of money..i want some action from you aginst times of inda and compensation from times of india..

                    THANX & REGARDS
                    DINESH NAGPAL
                    [protected]
                    Times of India news paper declares that the readers can buy TOI & Economic Times for Rs.4.50 . However, the vendors refuse to give Economic Times with TOI. They say that Mirror is compulsory with TIO & you have to buy Economic Times separately.

                    If TIO in not supplying Economic Times with TIO for Rs.4.50, why should they make false declaration on the top of their news papers. Is such a misleading statement is expected from a leading News paper like TOI ?
                    Would TOI clarify the matter in their News Papers for the benefit of their readers?

                    Biren Malde.
                    Mulund, Mumbai.

                    The TImes of India — Misleading pricing information

                    The times of India newspaper is sold in mumbai at Rs4.5 with the line below the title of newspaper telling that it is either along with mumbai mirror or economic times or maharashtra times. Vendor just sell times of india along with mumbai mirror. When I ask them not to give me mumbai mirror but to give me economic times they say it only comes with subscription pack, but that is not specified on the newspaper. So I think either times of India is cheating or the vendor is cheating. I would like to know what is the main problem. And if it is a subscription offer then why huge media like times of india not specifying it in the paper itself. There is no star or double star sign near the pricing as well which says some condition applies.
                    I completely agree with the above complaints. Though TOI clearly states that We can opt for either Economic Times or Mumbai Mirror or Maharashtra Times oalong with TOI, vendor forces the subscribers to take Mumbai Mirror.

                    We would request TOI to please clarify how a subscriber can avail of this offer.

                    Thanks in anticipation
                    Im runing back of my local vendor since 4months for geting economics times intead of mumbai mirror.
                    My adres is C-304, harshgiri apt, shiv vallabh cross road, rawalpada, dahisar (east). Mumbai 400068. Mob- [protected].
                    Plz revert soon.
                    Thank you
                    Same is the fate with me with TOI & MT subscription for 6 months . The vendor has stopped giving Maharashtra Times instead started giving Mumbai Mirror . I have tried all the people from Vendor to the Sales manager . no body is interested to solve the problem .
                    can anybody guide me how to solve the problem .

                    Milind Satalkar,
                    B-11 TRIDAL CHS,
                    MITHAGAR ROAD,
                    MULUND ( E)
                    MUMBAI - 400081
                    Dear sir my quilification
                    M com final (finance)
                    & experiance 2years under ''Chartered Accountant''
                    I knows two language English & Hindi
                    Dear editer ji,
                    dadagiri of MMRD ? and Municipality
                    un justice to recident of vileparle east ( Ghadiali chawl) recidents. they R
                    living last 50 years with all texes they R paying
                    treating like unothrorised jopdas. they R having more place Sq. Ft.
                    but in SRA schem they offered less then what they R having
                    pl. do some thing for this resident. they R- M classs family.
                    thanking U


                    Sunil Nayak .(represetative ) Mo[protected]
                    Vikas Upendra ( " " Mo[protected]
                    (Ghadiali chawal recidents)

                    The times of india newspaper — Subscribe for Economics times but still receiving Mumbai mirror

                    Had Subscribe for Times of India Newspaper along with Economics times but i receive Mumbai Mirror .
                    i had asked the sales person who had come for subscription renewal to look into the matter but still there is no response. Don't have any complain no also to contact for the same.
                    Hello,

                    Am looking for an online version of an article that appeared in 3rd September 2011 Thane Plus. It is called A Musical Tribute to Shammi Kapoor by Asha Mandpe. Can you please guide as to how I can get the full article with pictures?

                    Regards,
                    Smitha
                    dear editor,

                    we are subcribers for one year toi and economic times. at the time of subscription i was told that there wud b no delivery charges to be given by me to the delivery man. but the delivey man is insisting on paying the delivery charges.

                    kindly confirm whether these charges are payable.
                    I have subscribed for TOI & ET & had paid cheques for 499 & 399 resp. Though the cheques have cleared, I have only started receiving TOI. Receipt given by their sales exec (nitin [protected]) was only for TOI & he said that once the TOI is recd so will the ET. But now the mobile no. given is permanently closed. The landline nos. given on the receipt just rings & I guess its a new way to swindle money. Just lucky to get a cust care exec named Nikita & said she would get back but all in vain. Now the phone just rings & i[censored] get someone they just transfer the line & no one picks up.
                    Looking at all the above complaints I guess, such a company now only recruits ppl for grabbing customers money & not providing any service. Its unfortunate that such a big company which claims the highest readership in their ads too is soooo poor in its service approach.
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                      A
                      Anand Mishra
                      from Mumbai, Maharashtra
                      Resolved
                      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                      Resolved
                      The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                      Complaint Letter sent to Timesgroup officials on 25/06/08.

                      Dear Mr. Manish, (Times Group-Goa)
                      As per our telecom I am forwarding you the details of my advertisement application and follow-up done.

                      I had opted for "Super Selection Package (2+1)" for matrimonial Classified Advertisement which had to appear on 11th May08, 18th May08 and 1st June 08. I noticed misprint of mobile no. in the first publication (11th May08) and due to this I did not receive any response to that day's advertisement and did not get the value for the amount paid by me.

                      I went to your office in person very next day (12/05/08) of first publication and informed about the same to Ms. Namrata & Ms. Salina in writing and took the acknowledgement receipt. They assured me for a quick step-up of my request to higher authorities. I was promised that I will get an additional publication due to the error in printing.

                      I did not receive any call or communication from your end so I again came to your office on 19/05/08 to check the status of my request. Till that day my request was not processed and Ms. Namrata and Ms. Salina was trying to fool me with lame excuses. Again I was promised that I will get additional publication and that I will be updated about the status of my complaint over the phone or email.

                      Ms. Salina and Namrata failed to respond again so I came to your office on 2nd, 10th and 23rd June. On every visit/call that I have made to your office, my contact number and email address are noted by your office bearers, but till date I have never received any call or email intimating me about the action taken with respect to my complaint.

                      I request you to reprint the Matrimonial on one more edition as there was negligence and deficiency in services on the part of your publication and intimate me about the same.

                      Now I am tired with too long follow ups, many visits to your office and phone calls made by me. I had never expected this kind of service from Times Group. I am looking out for a quick and positive resolution for this complaint within two working days as promised by you over the phone or else I will have to go for legal assistance.

                      Advertiser No. 4995684/01

                      Plan: Super Selection

                      Amount Paid: Rs. 6400/-

                      Application Date: 02/05/08

                      First Publication Date: 11/05/08

                      First Complaint date: 12/05/08

                      Personal Visits/ Follow-ups on: 19th may, 2nd, 10th and 23rd June.

                      Regards

                      Anand Mishra

                      [protected]

                      [protected]
                      Aug 14, 2020
                      Complaint marked as Resolved 
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                        R
                        R Rajasekar
                        from Bengaluru, Karnataka
                        Resolved
                        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                        Report
                        Copy
                        Resolved
                        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                        Sir

                        Presently I am residing at Plot No 09 4th Cross St Padmavathi Nagar Extn, Madambakkam, Selaiyur (PO) Chennai 73 (Land Mark near Yeshwanth Nagar bus stop). Earlier the news paper was supplied at No 01 Punchapakesan Street, Mahalakshmi Nagar, Selaiyur Chennai 73. Since I changed my Residence it is requested that the news paper may please be supplied at the above mentioned address. My order No is[protected].
                        Sorry for the incovenience.

                        Your co-operation in this regard hioghly solicited.

                        Thank you
                        Aug 13, 2020
                        Complaint marked as Resolved 
                        customer support has been notified about the posted complaint.

                        Times Of India — Subscribed not getting newspaper

                        I am subscribed to times of india newspaper in the month of March. I shifted my house. I informed the agency, but still I am not getting the paper for the past two months.

                        Times Of India — Non delivery of the paper

                        I had subscribed to prepaid subscription of one year and my order number is 2082136. I changed my residence and I sent notification mails mentioning my new address about three months back (even sending now...), but I haven't received the paper to my new address. (Even the paper is not delivered to my old address.)..
                        There is a newspaper vendor in DLF Phase 3, Gurgaon with the name of Shubham Associates..He doesnt supply newspaper on regular basis, doesnt talk properly, doesnt provide combo of Economic Times & Times of India and instead charges individually..Can u let me know some other vendor supplying in DLF Phase 3, gurgaon..Also what can i do to teach a lesson to the existing vendor-SHUBHAM ASSOCIATES..
                        I am continuously calling the CRM for past two weeks to get my times of India paper. But till now nothing happened and no one is giving feedback to my request. My Order No is 2036891.

                        I spoke to customer care executives Maya, John, Raja, Latha and so on . Every time I call them they say paper will be issued tomorrow but nothing happens. I am not getting the reason also. I really don’t know what kind of service they are providing to customers.

                        I tried to find some escalation contact but nothing is there in the website. Still I didn't get news paper and no feedback from CRM.

                        one letter sent to Arnab Dutta — non delivery of letter sent by speed post on 25/08/08

                        i sent one letter by speed post from Sarat Bose road post office, calcutta on 25 th, August by speed post no SPEW[protected]IN.to chennai, to Arnab Dutta.As of now the letter did not reach him.pl ensure this immediately
                        swapan dutta
                        30/8
                        Fw: Complaint Against TOI Vendor at SATELLITE AHMEDABAD -
                        Wednesday, 21 May, 2008 12:46 PM
                        From:
                        "jay bhatt" <[protected]@yahoo.co.uk>
                        View contact details
                        To:
                        subodh.[protected]@timesgroup.com, kiran.[protected]@times.com
                        Dear Subodh / Kiran,

                        Please refer the tailed mail.

                        Am looking for an early resolution for the same.

                        Thanks & Regards,
                        Jay


                        --- On Wed, 21/5/08, jay bhatt <[protected]@yahoo.co.uk> wrote:

                        > From: jay bhatt <[protected]@yahoo.co.uk>
                        > Subject: Complaint Against TOI Vendor at SATELLITE AHMEDABAD -
                        > To: arnab.[protected]@timesgroup.com
                        > Date: Wednesday, 21 May, 2008, 9:45 AM
                        > Resending... .
                        >
                        > --- On Wed, 21/5/08, jay bhatt
                        > <[protected]@yahoo.co.uk> wrote:
                        >
                        > > From: jay bhatt <[protected]@yahoo.co.uk>
                        > > Subject: Fw: Complaint Against TOI Vendor at SATELLITE
                        > AHMEDABAD -
                        > > To: arnab.[protected]@timesgroup.com
                        > > Date: Wednesday, 21 May, 2008, 9:40 AM
                        > > Dear Arnab,
                        > >
                        > > Please refer the tailed mail, please guide me who will
                        > be
                        > > the right person to resolve the said issue.
                        > >
                        > > Thanks & Regards,
                        > >
                        > > Jay Kumar Bhatt
                        > > Ahmedabad
                        > > M - [protected]
                        > >
                        > > --- On Wed, 21/5/08, jay bhatt
                        > > <[protected]@yahoo.co.uk> wrote:
                        > >
                        > > > From: jay bhatt <[protected]@yahoo.co.uk>
                        > > > Subject: Complaint Against TOI Vendor at
                        > SATELLITE
                        > > AHMEDABAD -
                        > > > To: readers.[protected]@timesgroup.com
                        > > > Date: Wednesday, 21 May, 2008, 7:37 AM
                        > > > Dear Sir / Madame,
                        > > >
                        > > > This is to complain against your Newspaper vendor
                        > at
                        > > > Satellite Ahmedabad.
                        > > >
                        > > > For the past eight years he has been delivering
                        > > newspaper
                        > > > to our building. For quite sometime his delivery
                        > of
                        > > > newspaper has become an issue thanks to his
                        > growing
                        > > > customers. Earlier we use to get the newspaper by
                        > > 0630am,
                        > > > now a days its between[protected] hrs.
                        > > >
                        > > > Despite reminding him regularly to correct his
                        > > timings, he
                        > > > has not given any sincere look into the same.
                        > Also,
                        > > > sometimes during our morning walk we try &
                        > collect
                        > > the
                        > > > paper from his place of distribution thus getting
                        > > newspaper
                        > > > well before 0630 hrs.
                        > > >
                        > > > Yesterday, when we confronted with his delivery
                        > boy
                        > > about
                        > > > the timings, he tried to be arrogant with us.
                        > Today,
                        > > upon
                        > > > my personal enquiry with the vendor he said if
                        > you do
                        > > not
                        > > > wish paper from him he will stop the same.
                        > > > And he has actual stopped the delivery. Is this
                        > > correct ?
                        > > >
                        > > > Also, I have few other questions to be clarified;
                        > > >
                        > > > a) Does not TOI have any timings deadlines for
                        > its
                        > > vendors.
                        > > > b) Is it the way your readers are to be treated.
                        > > > c) Is asking for timely delivery an offence.
                        > > > d) Can you dare to print my letter on your
                        > newspaper
                        > > > edition.
                        > > >
                        > > > In case, this letter is wrongly addressed, please
                        > send
                        > > the
                        > > > same to the concerned department/person
                        > immediately.
                        > > Am
                        > > > personally hurt with treatment by you vendor
                        > & am
                        > > > serious about the resolution of the said problem
                        > or
                        > > else I
                        > > > will be forced to go to consumer redressal forum.
                        > > >
                        > > > Looking forward for an early resolution to this
                        > > problem.
                        > > >
                        > > > Thanks & Regards,
                        > > >
                        > > > Jay Kumar Bhatt
                        > > > M - [protected]
                        > > >
                        > > > My address is ;
                        > > >
                        > > > A-11, SHIV TOWERS,
                        > > > NEAR SANGAM APARTMENTS,
                        > > > RAMDEV NAGAR,
                        > > > SATELLITE,
                        > > > AHMEDABAD
                        > > >
                        > > >
                        > > >
                        > > >
                        > > >
                        > > >
                        > >
                        > __________________________________________________________
                        Hi Just giving below my various mails to Times of India.
                        But no solution till now.

                        Amol Kimmatkar


                        ----- Forwarded Message ----
                        From: Amol Kimmatkar <[protected]@yahoo.com
                        To: crm.chennai <crm.[protected]@timesgroup.com
                        Cc: subodh.[protected]@timesgroup.com; kiran.[protected]@times.com; kiran.[protected]@timesgroup.com; arnab.[protected]@timesgroup.com; readers.[protected]@timesgroup.com
                        Sent: Tuesday, 10 June, 2008 2:38:40 PM
                        Subject: Re: Change of Address ??????
                        What happened ???

                        This time writing to all e-mail I got through internet.

                        Also publishing this mail in internet so that other who are facing similar problems, can go through my mail.
                        Amol Kimmatkar

                        ----- Original Message ----
                        From: Amol Kimmatkar <[protected]@yahoo.com
                        To: crm.chennai <crm.[protected]@timesgroup.com
                        Sent: Monday, 9 June, 2008 3:55:08 PM
                        Subject: Re: Change of Address ??????
                        Awaiting. At least tell me how many days it will take to initiate process and sending me reply.
                        Amol
                        ----- Original Message ----
                        From: crm.chennai <crm.[protected]@timesgroup.com
                        To: Amol Kimmatkar <[protected]@yahoo.com
                        Sent: Friday, 6 June, 2008 4:00:57 PM
                        Subject: Re: Change of Address ??????


                        Dear Reader,


                        We are really sorry for the inconvience caused to you.


                        We are sure that your complaint will be rectify as soon as

                        earliest.(UR MAIL FORWARDED TO HIGHER AUTHORITY)


                        Regards,

                        CRM TEAM.



                        Amol Kimmatkar ([protected]@yahoo.com) wrote*:

                        Till date nothing has been done.
                        What are you doing. Is this what your CRM doing. I have seen worst kind of response.
                        If you don't want to work, leave the job and take deep sleep in your house
                        and let responsible person act in this case.
                        Now i am giving new address. Lets see how many months you take
                        for 12 months subscribtion copy - Order no. 2067273
                        NEW ADDRESS
                        Plot no. 30
                        Door no. 18/17
                        Viscanatha Puram,
                        Nanganallur, Chennai
                        6 months subscribtion copy - Order no. 1035174
                        39-6, TYPE III, DGQA COMPLEX, MEENAMBAKKAM, CHENNAI
                        (I shall change this address again till you response)
                        For your info. i am holding 3 peoples receipt which i shall give 2 months late every month.

                        Amol Kimmatkar


                        ----- Original Message ----
                        From: crm.chennai <crm.[protected]@timesgroup.com
                        To: Amol Kimmatkar <[protected]@yahoo.com
                        Sent: Friday, 30 May, 2008 2:32:47 PM
                        Subject: Re: [Possible SPAM] Re: Change of Address


                        DEAR READER

                        WE ALREADY PASSED ON YOUR DETAILS TO AREA EXECUTIVE, YOU PLEASE WAIT THEY WILL COME AND APPORACH YOU AT THE EARLIEST.

                        WITH WARM REGARDS

                        CRM TEAM

                        Amol Kimmatkar ([protected]@yahoo.com) wrote*:

                        Still not done.
                        Pl call me [protected]
                        Amol Kimmatkar

                        ----- Original Message ----
                        From: crm.chennai <crm.[protected]@timesgroup.com
                        To: Amol Kimmatkar <[protected]@yahoo.com
                        Sent: Tuesday, 27 May, 2008 5:21:25 PM
                        Subject: Re: [Possible SPAM] Re: Change of Address


                        DEAR READER

                        WE ARE REALLY SORRY FOR THE INCONVIENCE CAUSED TO YOU.

                        WE ASSURE THAT YOUR SUPPLY WILL BE START AT THE EARLIEST.

                        FOR ANY OTHER REQUESTION YOU PLS CONTACT OUR AREA ZONAL MANAGER- MR.RAMESH [protected].

                        WITH WARM REGARDS

                        CRM TEAM

                        Amol Kimmatkar ([protected]@yahoo.com) wrote*:

                        any development?

                        Amol Kimmatkar




                        ----- Original Message ----
                        From: crm.chennai <crm.[protected]@timesgroup.com
                        To: Amol Kimmatkar <[protected]@yahoo.com
                        Sent: Thursday, 22 May, 2008 12:13:46 PM
                        Subject: Re: [Possible SPAM] Re: Change of Address


                        Dear Reader,


                        We are really sorry for the inconvience caused to you.


                        We are sure that your complaint will be rectify as soon as

                        earliest.


                        Regards,

                        CRM TEAM..


                        Amol Kimmatkar ([protected]@yahoo.com) wrote*:

                        Dear sir,
                        it's only change of buliding in same campus.
                        Why 2 weeks are required.
                        Or given contact no. of my vendor I shall inform him.

                        Amol Kimmatkar




                        ----- Original Message ----
                        From: crm.chennai <crm.[protected]@timesgroup.com
                        To: Amol Kimmatkar <[protected]@yahoo.com
                        Sent: Wednesday, 21 May, 2008 2:59:22 PM
                        Subject: Re: Change of Address


                        Dear Subscriber

                        Pls allow us upto 2weeks to implement your request


                        With warm regards


                        CRM Team



                        Amol Kimmatkar ([protected]@yahoo.com) wrote*:

                        Dear Sir,
                        I am having following‚ two subscribtion copies of Chennai edition.
                        1. 12 months: Order no. 2067273
                        2. 6 months: Order no. 1035174
                        Now, I had shifted my house to the‚ following new address.
                        So, kindly update your records and inform Vender to deliver both news papers to following address with IMMEDIATE EFFECT.
                        [protected]-----
                        OLD ADDRESS - for both subscribtion copy
                        46-1, TYPE II, DGQA COMPLEX, MEENAMBAKKAM, CHENNAI.
                        [protected]----
                        NEW ADDRESS - for 12 months subscribtion copy - Order no. 2067273
                        39-6, TYPE III, DGQA COMPLEX, MEENAMBAKKAM, CHENNAI.
                        NEW ADDRESS – for‚ 6 months subscribtion copy - Order no. 1035174
                        38-5, TYPE III, DGQA COMPLEX, MEENAMBAKKAM, CHENNAI.
                        [protected]-----
                        There is only change of building.. Both the new buildings are in the same complex.
                        This is for your info. and easy communication.
                        Kindly confirm this immediately.
                        My mobile no. is [protected]
                        Thanks and Regards
                        Amol Kimmatkar

                        Times Of India — Paper not received

                        Hi.
                        I had subsribed to Times of India(annual) in May through my company Cognizant. I never got the paper till date inspite of repated mails. I called them on the customer no but it is always busy. I sent a mail and got a reply that it would be resolved in 72 hours. It has been 2 months now and no response from them till date. Is this the way they treat the cutomers??? I wish they never launched the paper in Chennai

                        Times Of India NewsPaper — not delivered

                        I was informed by the officials of times of india that i will be issued the newspaper of chennai edition fre of cost for a period of one year.But invariable they don't deliver the paper 50% of the days and other wise they come and deliver around 9 a.m.
                        I take very strong exception as it is ridiculous as i have stopped subscribing for other news papers. Is it fair? Pl. arrange to stop the delivery of this edition to me so that i csan subscribe for other news papers,
                        Raman
                        I am having following‚ subscribtion copy of Chennai edition.
                        12 months: Order no.NAA070783

                        Now, I had shifted my house to the‚ following new address.
                        So, kindly update your records and inform Vender to deliver news paper to following address with IMMEDIATE EFFECT.

                        OLD ADDRESS: C-159 Cholan St, M.M.D.A colony, Arumbakkam, Chennai 600106.


                        NEW ADDRESS - for 12 months subscribtion copy - Order no.NAA070783
                        N-Block, Old No-165, New No-13, M.M.D.A colony, Arumbakkam, Chennai 600106.

                        Kindly confirm this immediately.
                        My mobile no. is [protected]
                        Thanks and Regards
                        Senthil Kumar
                        I am practicing at bhaidaya nagar-c, shop no-31, had taken subscription of times of india and mirror for 6 months through your representative SACHIN SINGH but unaible to receive the paper till today, oninquiring on help line a lady gave me the no.of Mr. siddharth and of Mr. chandan, on contacting they give me the assurance which is of no use.On again calling helpline a lady gave me the no. of Mr.Pradeep Pandey-[protected] which is swiched off from past 3 days. so please look in to the matter and solve my problem at the earliest.
                        MY MOBILE NO.-[protected]

                        Times Of India — Non Delivery of Paper for Order No. NAA 103343

                        Not receiving my paper regularly (either missed some days to deliver / delivering very late).

                        Called helpline again on 10Jan09 and logged compliant (No. 129655) for
                        A. Non receipt of paper on 10Jan09
                        B. Delayed delivery frequently (after 8.30 / 9.00am)
                        C. One of Times of India's executive replying irresponsibly in a uncultured manner.
                        Kindly tell me if you are giving The Times of India and Economic Times as a combo offer this year ...2009. My paper man says that this offer is not available now. Is it true ? Please reply.
                        Thanks
                        Padmini
                        Dear sir/madam,
                        The news paper is not delivered to my hose on regularly basis. Though he delvers to other houses.
                        My hose address is H-576-C Palam vihar, Gurgaon.

                        Regards
                        R.P. khindaria
                        I am from chennai... I would want the people to know things that are inconspicuous but prevalent. The Times of India is biased against Tamil nadu. Most of their news shows their inclination towards the northern regions of our country (esp delhi). I have noticed this many times and this is so unfair. Since the time of IPL, the chennai has no favourable words from TOI. One can notice this even in the cine ratings. Bollywood movies are first given 2.5 ratings (sharukh's recent) and then they are changed to 3 whereas however good a tamil movie is, the ratings are less than that of hindi ones. We are one and predilection to certain things can hurt others and even create bickering. I know this cannot be solved, but i can absolve from this. I have unsubscribed for the forthcoming years... I am not sure if people are aware of this unfair predilection but am sure that those who work for TOI know.
                        Hi,

                        I subscribed to Times of india newspaper in 2008. I received the paper for 3 months after which it stopped as i changed house. This year the vendor contacted again asking for subscription renewal in february 2009 and i had had made the complaint of not receiving the paper. The vendor promised that i would get the news paper in march with the older subscription and thereafter with the new subscription. I subscribed to the new one and still not receiving the newspaper. Tried to contact in the number he gave and no one picked up. i should get the newspaper or get my money back. I have the subscription coupons intact with me. Please make it fast so that I can subscribe to some other paper with better customer satisfaction.

                        Thanks,
                        Reenu

                        Times Of India — Good Homes Subscription

                        I had subscribed to Good Home for One Year where they were offering Magpie Bar Set and Timex Watch. I had paid Rs. 1, 200 for full year subscription. I paid on 31st December 2008 through my credit card. They started my subscription on February 2009 and told me that my Gift would reach after 4 weeks of start of subscription but till date I have not received my gift till date. I have been following up for quite some time but no response. Please help

                        Regards

                        Saurabh Agarwal
                        [protected]@yahoo.co.uk

                        Times Of India — nondelivery of the newspaper

                        Dear sir,

                        I am residing at Plot No. 29 & 31, nehru ii cross st, sapthagiri nagar, Sholinganallur, Chennai 600 119 for the past 5 years. I have subscribed for Times of India for one year and have paid subscription for 12 months and the order No is NAA 025707. Starting from 1st of April the Agent has stopped supplying the paper stating that he has not received instructions from the Company. Kindly look into the matter and resume supply of the newspaper.

                        Regards,

                        Gopinath
                        sir, i am residing in villivakkam, now i am going to shift my residence to no 17, second floor, third street, thiru nagar, vadapalani, chennai - 24. My phone no is[protected]. sir, make arrange me to get our daily to my new address from may first onwards. ven though i am working in media ( JAYA TV ) I like our paper very much . thank u
                        I had subscribed one year and my order number is NAB-049243. Complaint no-177653 on 22.04.09 & 175232 on 17.04.09 Always thay are saying our people will call still i have not recieved paper from last 25 days. No one is bothered to call whether i am getting papers or not. Last year same thing happen 30 days i didnt recieved paper. How many times people should complain such a useless company they are running without any co-ordination company running.
                        I had subscribed one year and my order number is NAB-049243. Complaint no-177653 on 22.04.09 & 175232 on 17.04.09 Always thay are saying our people will call still i have not recieved paper from last 25 days. No one is bothered to call whether i am getting papers or not. Last year same thing happen 30 days i didnt recieved paper. How many times people should complain such a useless company they are running without any co-ordination company running.
                        I have purchased a portable hard disc from Anupam stationary on 17 of may 09, The shop keeper has swapped 10400 Rs for a mobile phone from my card which was not purchased by me.

                        Although he has given me a void sale receipt but i will get my money back after a long time of 35 days.

                        As this is a mistake made by shop keeper i wish to sue him for the misuse of my ATM card.

                        Kindly give your suggestions
                        I had subscribed to GOOD Homes for One Year where they were offering Magpie Bar Set and Times Watch. I had paid Rs. 1, 200 for full one year subscription. I paid on 31st December 2008 through my Master credit card. They commenced my subscription on February 2009 and told me that subscription gift would reach after 4 weeks of commencement of subscription. But till date I have not received the of said above mentioned gifts. I have been following up with them for quite long time but no response.

                        Please help
                        Regards

                        Saurabh Agarwal
                        [protected]@yahoo.co.uk
                        I am stying in dahisar [e] mumbai and one mr. shushanat jadhav is my paper vendor, at the time of booking subscription for six monnths for 475.00 Rs. He promised t give times + either of mah.times.mum mirror or E.t. now he plays mischief saying that, the scheme is for only toi for either of the cpaper i have to pay extra. it this is so .. how i am benefited? is this not a breach of trust. of ignorance on the part of vendor ? pls clarify
                        rgds tushar parikh
                        I m not getting the subsciption of times of India for 3 weeks after returning from vacation.Pl do the needful.

                        Address: Brahmaputra-D/5, Anushakti Nagar, Mumbai-94
                        Ph. 25556163/[protected]
                        I was a regular reader of Times of India in 2007 I subscribed yearly subscription- renewed subscription on August. Cleared by Chq no-171299 dt[protected] drawn on Bank of India Rs-199/-. Till date I have not received Coupon. I have complained several times from Nov-2008. I have not find your subcription. Please inform me about your newspaper subscription. Also I went to your office but no response.

                        Once more

                        With Regards
                        Nemai chandra Ghosh
                        Dear Team,

                        We are not receiving the times of india paper from 14th June 09, my order number is NAB 015282.

                        This subsription was form was taken from a person named LOGESH, i don't understand why this paper was stopped all of a sudden from 14 JUNE 09.

                        I contacted Logesh, and i was given the contact # of Satish Kumar, who promised that it will be delivered with in a weeks time, then again he comitted it will be delivered from 1st of Aug 09.

                        In between i called up Subscriber's helpline #[protected], and spoke to John, then again on 1st Aug i spoke to Reena, but everything resulted in vain.Till date i have not recd the paper from Jun14th.



                        Rs:300/- is not a big amount, but i never expected this from "Times Of India" as i am your customer from last year.



                        Thanx for your detereorating service and keep it up.



                        Mukthiar Ahmed

                        2/117, Pugalendhi st,

                        Mugappair East,

                        Chennai 600-034.
                        We live in Silver Oaks society in Gurgaon and I was subscribed to TOI since last 3 years. My vendor never gave us combo offer with ET saying it was not avilable in Gurgaon. In past few months he started bringing old bills saying we'd not paid them. On arguing, h e said produce proof of paymnt which we never took. He started behaving badly and has now stopped delivering us newspaper at all.

                        Our full year Mail Today coupon are also with him. In our society they have made a monopoly and are not allowing other to deliver too.

                        Can something be done to rectify such business practices?
                        I paid 1 year subscription amount to Times of India full news paper to marketing executive Sai Kiran Mob num:[protected]. Since 1 week I am not getting the paper. I called lot number of times to Sai Kiran he is not lifting his phone. I called lot number of times to customer care Ph.Num: 23254223 & asked them to connect me to senior officials then they told me that officials will come to office only after 2.30 PM. They have given me complaint numer 208907. They have given me to talk with RRE Samson (Mob Num: [protected]) who is responsible for this area. I atlked to Samson he promised me he will solve the issue then after i received the paper only for 2 days.I tried to reach them but they are not lifting the phones.
                        Again I called to customer care then they have given me Guptas number who is an senior executive .I ried to call him but his number is always switched off.
                        I request the senior managemnet to refund my money & I dont want to continue with this offer. This is happening for our whole apartment.
                        I stay in a building whose construction was completed in 1998 but till date did not receive Occupancy certificate. Whenever I approach the builder, he give one or the other reason and slips out. Please suggest whom to approach.
                        hi sirv this i ssaumya ranjan rath having reliance mob no [protected] n ihave purchase the conection from dealear balajee counsaltancy b4 3 days n the dealear forward the doucument at same time to distuebuter ms.kataria enterprises which add is
                        side 3 flat no 196
                        vikas puri
                        new delhi 46
                        but aftr that the distubuter dealayed the service n on last day on dated 25th ihad recharge 650 std calling card n i m unable to get the benifit of this facility n i have informed to cus care depert for last 5 times n they shoing me rude behaveour i m sory to inform u sir that ur service is very pathatic if im unable gain this calling card service on today night on monday i will definitly go for a consumer case.it is my last request to activate my service within next two hour that is final request aftr that i will go for a legal case
                        now one copy i will send to consumer care division.i have tried in day time to reach to nodal officer by phone but the no is not conected till 5 o clock aftr that it is connected n the no is [protected]
                        i have alredy forward this message to media also
                        sir this is a copy of mail which i have forward to reliance anil ambani id n nodal officer id but sir they are not providing me any solution so plz i request u to plz broadcast this matter in media regarding careless service provieded by reliance n they just collect mony from cust n giving cheat service sir plz raise the issue in media
                        Dear sir
                        I had booked times of india for seven months under "celebration offer" through RMD Department, 10 Daryaganj, New Delhi-110002 mention in Receipt phone no:[protected]
                        "Order number 16827 dated 23/09/2009 Payment through cheque.The reprentative has promised that Air bag will send the given address through Courier within 2-3 days. But No any bag receive and no any person lifted the mention phone.Times of india no.1 news paper in india and service always prompt But in this situation RMD Depatment try to fell down the image of "Times of India".
                        Please send Air Bag on the following address :-
                        SAKET BIHARI
                        C-2-C HOUSE NO. 35
                        POCKET-2, JANAKPURI
                        NEW DELHI-110058
                        NEAR: DABRI MOD
                        OPP: ORCHID HOSPITAL
                        CONTACT NO:[protected];[protected]
                        Thanking You

                        Times Of India — No newspaper for the given money

                        We have isssued a cheque of Rs 390/- to Bennet coleman & Co. on 4/9/09 for there "so called" offer for subscription of 12 months newspaper. But it has been almost 3 months now, and we are yet to receive this. They actually called us and provided this "so called" offer. But after getting the cheque from us, they have never responded to us. We tried calling to their office on the given numbers. No body ever received the call. They are such big cheaters !!!

                        If newspaper aegencies will start cheating in this this way, then who knows the news they publish is how much authentic!! they must be taking bribes from others, even they have noe let us( ordinary public).

                        Subscription Receipt Details are:
                        Order No: RTOY 3062034.
                        RRE Name : Amit K Bose
                        RRE Code 20702733
                        Subscriber Name : Ashutosh Mohanty
                        Dear Sir,

                        I have paid the yearly subscription for TOI newspaper on 02/08/09. I have been regularly getting my news paper daily without fail. My order no. is 006910.

                        I have now shifted my residence from Abhiramapuram to Kotturpuram on the 12/12/09. I rang up the help line and given my new address for the delivery of newspaper. So far no newspaper has been delivered. I would like you to start delivering the newspaper with immediate effect on receipt of this mail. My new address is appended below.

                        Kindly confirm action taken.

                        New address:

                        A.Visweswaran
                        Flat no.3
                        New no.4, old no.11,
                        Asirvad apartments
                        Kotturpuram
                        Chennai-85
                        tel no: 4231 2558 Mob: [protected]

                        Order no as give by you : NAC 006910.

                        Best regards

                        A.Visweswaran
                        I am not receiving my times of india paper regularly and and every day delayed deliver around 8.30am to 9.30am. i am seriously complaining to the vendor and Times of india representative but no major action is taken. when ever he dont supply paper (may be due to shortage) he keeps telling me that your paper might have been stole by other in the appartment.

                        my address: 504, kasthuri garden,
                        sector 8-, airoli, navi mumbai, 400708
                        ph- [protected]
                        This is tamil from kondapur we are batchelar, we are paid the amount Rs 175 for Newspaper to agent
                        on sep 12th But still we didn, t get even a single paper.Agent name thuruvan.and also informed number of time to times of india she has told i forwarded your complint but we didnt received paper.
                        Dear sir,
                        I am residing at Champa which is situated 55 Km from Bilaspur towards mainline of Mumbai to Howrah. I need your english paper at my resident by no vendor is available to deal for the same. Please intiamate me how to collect your paper through post as Kolkata is only 08 hours Journey from this station and I hope the paper could reached to me. Please convey me the procedure for the monthly/yearly subscription so I will pay the same at the earliest.

                        Thanking You,
                        sir,
                        presently i am residing at old no 11, new no 46 audiappa street purasaiwakkam chennai 600084 . before i was residing at 10- badri garden street park-town chennai. as i have shifted my house please deliver news paper to my new address. my order no is NAB 041831.kindly accept the request.your positive response will be appreciated.
                        I have subscribed for the The Times of India, Chennai Edition, in NOV 2009. I am yet to receive my first copy as on 06/02/2010. My order no is NAC062557.
                        I have lodged complaint & reported the issue to customer care (Comp. No. 266990), also send an email to crm.[protected]@timesgroup.com. After several followup calls, I was told to contact Area Exceutive Mr. Muthu, he also gave me false commitment & never turned up.
                        I am spending more than cost of news papaer every day by calling these dumb & careeless people. They dont even have or not willing to give the escallation metrics.
                        Its horrible experience
                        how much time taken by consumer court to solve a problem?
                        Hi,

                        This is Sathish. I took 1 Year subscription from TOI. But i got cheated by YOU. I am Not receiving paper from TOI for the past 3 weeks. I contacted the customer care but they were not responsive and answering my questions. Instead they were telling like "They will call me later?". Is it a way to treat your customers. I really got pissed off. I contacted my are paper dealer and they were telling like "They didn't get the paper".

                        It is not a correct way to get profit for TOI. Don't know if you are doing the same way for all your customers. My GOD...

                        I paid my money in advance by thinking that you will give the paper without any cheat. But you are not deserving.

                        I know you cant arrange for paper anymore. Instead of paying money to call you daily for paper i will get paper in a nearby shop. It will be more profit to me. So, could you please tell me how to cancel your useless subscription and get my money back. Please do this at-least.

                        My sincere request please don't cheat anyone anymore. Because we are not printing the money we are working hard to earn the money. Hope you know the value of money.

                        Name: Sathish Kumar. T
                        Order No: NAB 063592
                        Phone No: [protected]


                        Thanks & Regards,
                        T. Sathish Kumar
                        i am resident of street no 3, nai walan, karol bagh, new delhi - 110005.
                        the problem is that when ever any sample is given inthe new paper either the sample is removed or the whole sheet is missing from the news paper and that happens with all the houses of our lane.

                        please take some quick action.

                        and kindly inform me on my email id.

                        regards
                        komal

                        Times Of India — NON RECEIPT OF MT ALONG WITH TOI

                        THE VENDOR HAS STOPPED GIVING MT WITH TOI ALTHOUGH I HAVE PAID 6 MONTHS SUBSCRIPTION FOR MT & TOI VENDOR SAYS TOI DOES NOT GIVE FREE COPY TO HIM . WHEN CONTACTED TOI SALES GUYS THEY SAY THE VENDOR GIVES THE FREE COPY TO ANOTHER CUSTOMER . TOI SALES SHOULD ENSURE HE GIVES THE FREE COPY TO THE PERSON WHO HAS PAID FOR THE SUBSCRIPTION .
                        CAN ANYBODY HELP IN RESOLVING THIS ISSUE .

                        MILIND SATALKAR
                        Plz unsubscribe wap 30 days toi. My mob no [protected]
                        sir good morning
                        please mail me 25 february to 7th march eddition

                        Times Of India — Non-delivery

                        Subscriber: I.M. Bohra,
                        5, A, 3 Kapadia Nagar
                        Kurla W M 70


                        I have subscribed The Times of India for six months and paid Rs. 499, The Times of India as well as Mumbai mirror. Vendor Santosh is not delivering newspaper. His contact details: [protected]. It was not even regular in May. Times of India did not arrive on following dates, 20, 22 to 26 of May 27, 2010. Please can Kindly look into this matter. Thank you.


                        Contact Details:
                        I. M. Bohra
                        [protected]
                        26501771

                        Times Of India — Newspaper Fraud

                        Dear sir,
                        i'm S.Meenatchi sundaram, staying at R.no 120, sindhu hostel,IIT madras, Chennai-36.I paid money for one year subscription (on December) for TIMES OF INDIA newspaper to M&M News MART,(No.54 Bajanai koil street, Palliapattu, chennai-113).The dealer didn't give me the proper bill, they gave their own bill for one year subscription.They stopped supplying paper from march, with out any reason.I have many times called TOI's customer care, they said me that this is not a valid bill to make a complaint .The paper vendor is still playing hide and seek game.please do something for these kind of frauds.
                        Regards
                        Sundar

                        Times Of India — not receiving paper

                        For the past 2 years am reading times of india under annual subscription.i hav changed my residence twice in those 2 years.till 2 days back ,i had regular issue of news papers.last year on october i hav renewed my suscription.when i cald the service agency, they are not giving proper responses fornot supplying.i am residing at virugambakkam,chennai,the newspaper service is star services,sanjai gandhi colony,k.k.nagar,chennai.
                        Till september 2010, the coupon is valid.let this complaint reach times of india office and let them take necessary action.
                        Hi,
                        I have subscribed for TOI, Hyderabad for 6 months under " Dhamaka Offer-I" on 1-June-10 onwards. Last week we had shifted our house. We had already informed regarding the relocation to the TOI office on 9-july-10 itself. But till today we haven't received the paper at our new house. from last 3 days, we are daily calling them and as usual we get the reply as "tomorrow onwards you will get the same and give us some 15 - 20 mins, we will call you back with the exact status" But 15 - 20 mins never comes till now even tomorrow never comes for them...
                        We have a doubt whether anyone is looking here or not...
                        I hope it is just an eye wash...
                        This is the worst service... Never expected this type of service from TOI...
                        My registered mobile no. is [protected]...
                        Will anyone will help me in this regards...

                        My dear friends, this is my personal request not to subscribe TOI in future...

                        Regards,

                        Satya Dev Goel
                        replacement of mobile
                        Hi,

                        In Times of India dated 21/07/2010 I saw movie show timing in delhi times which was showing one show for INCEPTION (dubbed in hindi) at 7:45PM in TGIP, Noida.

                        So I bought one two tickets and what I found in theater that movie was in english and I also came to know that there was not asingle show in hindi. I had wasted my Rs. 300 + 3 hours + 5 hours tension.

                        Kindly tell me who is responsible for this mistake ?
                        Who's paying for this mistake and who should pay ?

                        If any news paper can not provide right information than at least it should not provide wrong information.

                        If any email required in this matter kindly inform me. My details are mention below.

                        Please take proper action. Waiting for your response.

                        Thanks

                        Vishwamitra
                        [protected]
                        [protected]@hotmail.com
                        SIR,

                        I am staying at Adipur, gandhidham, Gujarat last six months but your deler is selling the news paper double the actual cost.YOUR DELER IS NOT TAKING CARE OF CUSTOMERS.actual peper cost Rs.98 only but your reprasentative demanding more than Rs.150 from customer.please take care of customer.

                        regards,

                        ocsreddy
                        I am residing in village Bharthal, Sector 26, Dwarka, New Delhi. I was getting my Times of India News paper for the last 20 years through Udar Paper Agency, Bharthal but for the last some time the vendor becomes very careless and supply the newspaper at 8.30 a.m. or some times at 9.00 a.m. which is useless for me because at that time we left for our office. I humbly requested him to come early atleast upto 7.00 a.m. so that I can read the news papers. Instead of my repeated request he did not supply the news paper in time. When I again ask him to come in time he stopped the supply of my News paper. Sir, I am feeling helpless and could not get the Times of India for the last one month. Please let me know what should I do to get the Newspaper supply at my home. If there is any other vender in our area, please let me know. The owner of the Udar Paper Agency is very rough speaking person and challenged that you will not get the News paper at any cost. Hope, you would kind enough to take some immediate action and help me in getting the News paper at my home. My phone number is [protected] and my e-mail address is [protected]@iari.res.in An early action is highly appreciated.
                        I booked one year subscription for Times of India on July 24. Times of India agreed to deliver news paper from 1st of Aug. I reminded on 31th Jul, 1st Aug and 4th Aug to respective vendor. I was not any response from vendor. Then I called to times of India chennai Nandam office on 4th Aug, 6th Aug, 29th Aug and 31st Aug, they said every time, we will come back and paper will come from tomorrow. But today also I was not got the paper. My order No: NAD079992

                        Please do the need full.

                        Vinay
                        Dear Sir,

                        I would like express my dissatisfaction in the way my case has been handled.

                        I had shifted my residence from 1st June 2010 to the new address

                        The local vendor has been delivering me the newspapers at my new address, and until 2 weeks back he is demanding Rs.140 to be paid to him for 2 months and told me to renew the subscription by paying additional Rs.299. I called up the customer care and I was told to email to you about this matter.

                        Therefore I request you to pls arrange for the needful to be done, such that I continue to get the daily copies until my subscription gets over by Sept 16th 2010, without haviing to pay any additional amount to my present local vendor at my new address under the current subscription.

                        Awaiting your soonest response.

                        Yogesh.

                        Times Of India — Paper undelivered at my door

                        Hi,

                        I have ordered for one year subscription for Times of India English daily news paper in Chennai. My order no is NAC 050210. For almost last three months nobody is delievring the paper at my door. I have called their office many times and also registered complain regarding the same 5times. All the times I calling one lady from TOI end is replying "I will talk to my manager and solve the problem so that paper will be delivered" but the same problem continues. Still I am not getting the papers.

                        Regards,
                        Prasanta

                        Times Of India — WRONG INFORMATION

                        Hi,

                        Today (07 Oct 2010) while reading the news paper, in sports section there is article on Sachin Tendulkar.

                        In that it is reported that Sachin scored double ton against Sri lanka, which is incorrect. Sachin scored

                        double ton against South africa.


                        Thanking you

                        Girish. Tinya

                        B.K NO 1903, ROOM NO 17,
                        SECTION-40, ULHASNAGAR 421005
                        MUMBAI, MAHARASHTRA
                        INDIA.

                        Times Of India — Failure of Service after taking money in advance

                        I have subscribed for TOI for a period of 12 Months starting from
                        1st Nov. 2010 and the Order No. is 031818.

                        We were residing at Valasaravakkam earlier and recently shifted to
                        Moulivakkam. When TOI Person came to our old house for Renewal
                        we have informed him that we would be shifting soon and he wanted
                        us to fill the renewal form with the new address and also gave the
                        contact number of the DRE Ashok @[protected]. When we called
                        Ashok this morning he said the delivery boy is on the way, even after
                        2 hours the boy did'nt turn up and when we called the DRE again he
                        wanted us to sms the address and also told that he can only organise
                        delivery from tomorrow.

                        This is gross service failure on the part of TOI and when they cannot
                        maintain the service level / commitment why did they collect money
                        in advance ?

                        Regards,
                        Ramanan
                        [protected]
                        Hi,
                        Times Of India has just started its distribution at Coimbatore from 14th feb.I have taken 1 year subscription.For 1st 2 days i got paper at 6:0 am after that i didn't get any paper.Now the situation is that every time i have to call the Vendor and he will come at 11:00 am to give paper.If i don't call Vendor will not give paper.These days i am not getting my paper.Its embarrassing moment for me.If time of India can't maintain the distribution correctly than why they are taking money from the customer for subscription.

                        Whether anyone is there who can resolve this problem.

                        Plz reach me at [protected]

                        Thanks
                        Ajay Kumar Raman
                        Coimbatore,
                        ganapathy, CMS

                        Times Of India — Vendor not delivering newspaper

                        Name:Vijay Kumar
                        Address:E-228, Dharam Colony, Palam Vihar extension, Gurgaon, Haryana
                        Cell: [protected]
                        Hi,
                        we are living in gurgaon. dharam colony from last 2 years. and we are not getting newspaper. And vendor is not delivering it after so many requests.

                        TOI is distributing newspapers free of cost at so many plaves and we are struggling to get it delivered at our residence.

                        Please advise what should we do to make vendor deliver at our place

                        Times Of India — Not sending paper from more than 10 days

                        I booked Times of India newspaper for 6 months. Paper has to deliver to my current address from 16-March. I already raised nine complaint's that i am not getting news paper already paid money from my end. Times of India people are not atall responding.
                        my name is mohammed abdul jabbar i have applied for my passport on 27 dec 2010 with complete document at GPO abids hyd and enquiry by police on 3 mar 2011 and my reference no is hydw 25631610 please send as soon as possible i will very great full to u i[censored] do so


                        thank you
                        mohammed abdul jabbar
                        [protected]

                        Times Of India — Damage good received

                        Dear Sir,

                        I have purchase blackberry bold 9000 mobile shopping by india times shopping , purchase date 17 November 2010 bill no. 2434 order no.[protected], amount of product 16880/- after three month his track ball is damage on paper he write it one year warranty but when i call brackberry service centre he told me this service are not free of cost . i am shock
                        Sir i have one year plan for times of india andvalid till october 2011 but from last 15 days i am not reciving paper . I have compliant many times incustomer care but still not recived paper .please refund my money or contuie the service
                        I paid subscription Times of India for one year of Rs 149 vide HDFC, multi city Cheque no. 017336 dated Nov 10 in favour of bennett & coleman .The vendor (Mr havaldar singh) of Navy Nagar Mumbai till Feb 2011, I didnot get the coupon. Now I have shifted my accommodation from R 29-5D, New Navy Nagar, Colaba, Mumbai -400005 to my New address .new Address as follows;
                        Lt. (Retd) Anant Prakash Mishra, Indian Navy
                        B-103, Trimbak Tower
                        Sector 15, Plot 86, Palm Beach Road
                        CBD Belapur-400614
                        Navi Mumbai
                        Email : [protected]@rediffmail.com
                        Mobile : [protected]

                        Request to do necessary action.

                        Times Of India — Newspaper not delivered

                        Hi, I purchased times of india 1year news paper coupon valid from 01-Dec-2010 upto 30-Nov-2011, till date i have not received any newspaper and also i dint received the coupon, I was promised that the coupon will be sent to me by Poonammalle Dealer of Times of Inida, No one responded to my complaint till now(today's date: 16-june-2011). Kindly respond to my complaint.......

                        Coupon no:NAE 041324
                        Name: Kamalakannan N
                        Ph no:[protected]
                        Add:No 45, East kamashi amman nagar, Mangadu, chennai 600122

                        Times Of India — Delivery Issue - Dealer Rude, no response

                        I am thoroughly appalled by poor customer service by Times of India personnel. I had never expected such a horrendous experience with such a great group as Times of India. Here are details of the problem I have and complain I wish to raise.

                        I have taken a coupon with:

                        order no-NAF 038550


                        I never got proper delivery of newspaper continuously for last two months. Every week and many times every day, I had to face problem and the paper was not delivered. I have to call vendor 3-4 times to get the newspaper.Past 2 week has been extreme now, when I had to call every day to get the newspaper and still it was getting delivered after 10 am.

                        I have been raising this complain several time from past two moths to the area managers - V. Suresh (Ph no - [protected]), Nandakumar (Ph no - [protected]) and requested them to find a resolution or find a new vendor for the delivery.
                        Out of this, Suresh kept promising of resolution, but never acted on it.
                        But Nandakumar has been extremely rude and never talked properly. He has not tried to resolve the problem, instead just told me to adjust with poor service I was getting from the vendor.
                        This is the first time in my life I am having such an appalling experience for a such a simple thing as newspaper. I had taken the coupon in good faith thinking it is a good option and will help me reducing problem of settling the bill every month etc. But instead, it has just created a nuisance for me and getting a newspaper in the morning has become a annoying experience.

                        All this bad experience with newspaper vendor was topped with a very very poor response from your area managers Suresh and Nandakumar ( especially Nandakumar, who not only failed to resolve the problem but also was extremely rude and challenged me to go and talk to anyone I want, he does not care.)

                        I have requested to get refund on my coupon amount paid to both of these guys and also raise complain to times helpline number on 18.06.2011. My complain number is 470768. Here also, I was told the problem will be resolved in 48 hrs but its already 96 hours since then and no resolution has come.

                        And definitely this warrant strict action against Nandakumar.

                        I never expected such an appalling experience from such an established group as Times of India.
                        Hi,
                        Passport Query Reg: File Reference No: HYD-A[protected] of Name: MURALIDHAR REDDY BENDRAM
                        Application Date:[protected]
                        Grievance: Hi I have applied my passport on[protected] and My Police verification is completed Successfully on Mar-10-2011.
                        Still I didn’t get the passport. My passport Status is still showing as blank..
                        Please do needful..

                        Thanks & Regards
                        Muralidhar Reddy Bendram
                        I paid 301 Rs.by cheque as one year subscription fees and collected news paper daily from the stall since April`11 till 30th June`11.
                        Now they stopped saying that you (Times group) will deliver it to my doors.
                        Till now no body visited us nor the daily papers delivered.
                        S.Karthik
                        Plot No;1186-T.N.H.B.,
                        Ayapakkam,
                        Chennai-600077
                        Mobile : [protected]
                        Please rectify the mistake and deliver the papers to my door immediately.
                        The reputation of your publication is harmed by some miscriants - or people
                        will loose faith in subscribimg for your news papers.

                        Times Of India — missing of declared page

                        this is in regarding with the sunday times of toi dated[protected].
                        on the topmost corner of the front page they print some news regarding
                        "ARE INDIAS NIGHTCLUBS GETTING TOO HOT TO HANDLE ?
                        ON PAGE 10".

                        but as we turn to p 10 , what we got is a large full page advertisement of a real estate company named
                        LOGIX GROUP.

                        now anyone can tell me where did that particular topic go ?????

                        Times Of India — Paper not issued prop

                        Hi there… I am writing this mail to address the irregularity in delivering the daily newspaper The Times of India to our home. We came to know about the yearly scheme paying the subscription for Rs 299. Representative from your company has come up with the scheme. Like anybody else we got interested in the scheme and subscribed the same. Here i would like to insist that we have not received the paper at least for a week. From this Monday till today we dint receive the paper. We kept informing the issues to the person who had offered for the subscription. Because of this we came under the impression that the comp itself is cheating ppl by offering such schemes. Please stop cheating ppl with these offers. We can produce the bills if required. I would like to get my subscription money, the telephone charges and other charges reimbursed or wanted to ensure that the paper is delivered to home every day. Please take immediate action on this. We have already conveyed the issue to the company through letter.
                        Thanks!
                        Pavithra N.

                        Times Group / Economic Times — Subscription Not Started

                        I had subscribed Economic Times through my college under one of ECONOMIC TIMES promotional activities in partnership with NMIMS, along with my friends, where in we were promised various additional benefits along with annual subscription of ET for Rs. 400.
                        I had paid the amount. But my subscription only is not started.
                        Since then every month I get call from TOI office asking whether the subscription has started. But nothing is of any help.
                        They gave me area manager's number but he doesnt responds.
                        I hope the concerned authority with look into the matter and do the needful.

                        Rishabh Gupta

                        Times of india/ Economic times — Late delivery

                        I am a regular reader of times of india/economic times from past 15 years. Recently i shifted my residence from wilson garden to vaswani astoria apartment,kariyamma agrahar, belendurpost,bangalore. I am very UNHAPPY with the paper delivery service from agent to this area. I learnt many of my collegues who stays in this area have same thought. Maruthi paper agent( [protected]) deliveris paper at around 8:00 AM and most o[censored]s leave office around 7:45 AM , We requested paper agent to deliver the paper on/before 7:30 AM, but is not commiting and he says "YOU CAN UNSUBSCRIBE, BUT I CAN NOT COMMIT TO DELIVER ON BEFORE 7:30 AM", so i unsubscribed and reading paper online. Also many of my collegues are on the similar path.
                        Infact I have raised complaint to TOI, till now nothing has happned. I expect Times of India should respect the readers and work with agents to deliver morning news paper in morning.

                        I hope Times of india cares loyal readers.

                        Thanks
                        Arun.N
                        You believe it !!! Happened just a hour back... Times of India foul played with my remark sent on "Shammi passes away" to create a buzz among the readers & increase business... Shame on ToI.
                        i am residing @ 61, nammalvar street, chennai.79. i am customer of times of india past 4 years [from launching]. i have complained about not deliviering porperly new paper. they have not delivering editional papers like times ascent, property plus...etc. when i contacted delivery boy he gave his senioer no., when i contacted he gave me vender mr, mohan no. when i contacted & argued about inproper supply he stopped delivery of news paper from 1 sep.11. stating that subscription is over. when i inform my subscribed up to feb.12. on 1st [friday], he replied they have no deatails & they will contact times of india on monday [5.9.11] only & verify. he is telling that u have not paid me? whom u paid u complaint there only. is our offence that we have paid in advance? that's why times of india &their venders taking advantage. i am not receiving the news paper from 1 sep.11. pleas refund my subscription or retail vale of paper which not delivered.

                        waiting for positive & helpful reply
                        ashok -[protected]

                        times of india/economic times — delayed delivery of papers despite extra delivery charges

                        papers do not get delivered on time....they are delivered after eight in the morning....sometimes as late as nine........wherein everyone has left for their respective jobs and papers are of no use.this is despite giving extra delivery charges of rs 100 per month by each of the residents in this area.....some people are even being fleeced to pay rs 200.
                        I am sorry to inform you but the people whoo are selling the papers to the customer are very rudely behaving.

                        Platform # 5 & 6 perosn Mr. Sawantkar uis always rude to the customers.

                        Please look into this matter.

                        Times Of India — No Magazines Delivered , in spite subscribed

                        My Name is Hiten jItendra Gada i am residing in navimumbai
                        In the Month of July , TOI had a stall for their Magazines subsription , i had subsrcibed for 3 magazines ie Femina , Hello , Grazia paying in all Rs 1900/-
                        I was been told by August , you would start receiving this Magazines on the address provided
                        I has provided address of Nerul , which is my Wife's Salon Address
                        Bill no - 16882 dates -31/07/2011 , payment made in Cash
                        Name of the person on the invoice - Neeha Gada
                        Can TOI explain me why is there no one responding to our complaint , even we tried calling their Helpline n o which[protected] which requires help himself , as no one ever picked the phone from last 28 days i am trying everyday
                        SUch a Big Organisation , doesn;t know about Customer Service --- or they are not worried about the consumer
                        I think we should stop buying TOI for a DAY
                        JUST USELESS IN Consumer greiveance handling

                        Hiten Gada
                        [protected]

                        Times Of India — overcharge

                        SIR/MADAM
                        I am resident of pitampura, delhi.
                        vendor of our area is overcharging than the actual price n on being opposed he started disrespecting us n also stopped supply of newspaper.
                        i have cash memo with me as proof.
                        kindly do the needfull....

                        hope to hear from your company....
                        thanking you

                        gaurav goel
                        C.P BLOCK
                        PITAMPURA, DELHI. 110088
                        [protected]
                        EMAIL. [protected]@gmail.com
                        yes, almost the same thing is happening with me
                        this is mail to times of india for not receiving paper after pre-paid


                        Atlast upto[protected] there was no paper at all
                        I hope better service from you for inconvenience caused to us
                        Great response from your side
                        Thankful for your co operation towards valuable service render to us
                        Well managed employee by company

                        Thanking you

                        Regards

                        Rakesh

                        From: GT Shop [mailto:[protected]@gtgroup.in]
                        Sent: Thursday, October 06, 2011 10:02
                        To: 'crm.[protected]@timesgroup.com'
                        Subject: FW: not getting newspapers

                        Order no.NAE021967
                        General Traders
                        15, Audiappa naicken street,
                        Sowcarpet,
                        Chennai 600 079
                        Ph no[protected]


                        Yet no response at all
                        Such a big scandal
                        Vendor enjoying by both the way by commission and by selling at market price.
                        No action is taken by company

                        No response to our letter and reminders

                        We pre paid and enjoying someone else

                        Thanks for great respect and well co operation

                        Regards

                        Rakesh


                        From: GT Shop [mailto:[protected]@gtgroup.in]
                        Sent: Friday, September 30, 2011 11:18
                        To: 'crm.[protected]@timesgroup.com'
                        Subject: FW: not getting newspapers

                        Today also we have not received the news paper

                        Regards

                        Rakesh

                        From: GT Shop [mailto:[protected]@gtgroup.in]
                        Sent: Thursday, September 29, 2011 11:59
                        To: 'crm.[protected]@timesgroup.com'
                        Subject: FW: not getting newspapers

                        Order no.NAE021967
                        General Traders
                        15, Audiappa naicken street,
                        Sowcarpet,
                        Chennai 600 079

                        Booked by : s.Ramesh

                        EVEN TODAY WE DID NOT RECEIVED NEWS PAPER

                        ALWAYS WE EAGER TO SEE THE NEWS PAPER

                        BUT FOR LAST FIFTEEN DAYS WE HAVE TO BUY NEWS PAPER FROM OUT SIDE

                        WHAT COULD WE BELIVE THAT SUCH A BIG COMPANY COULD NOT SOLVE THE PROBLEM

                        INSTEAD OF PREPAID WE SHOULD GO FOR DIRECT TO NEWS PAPER STALL IT SELF

                        APART FROM GOOD SOUND COMPANY THERE WAS NOT VALUABLE RESPONSE

                        SORRY TO WRITE THAT

                        THANKING YOU

                        Regards

                        Rakesh



                        From: Crm.Chennai [mailto:crm.[protected]@timesgroup.com]
                        Sent: Wednesday, September 28, 2011 16:22
                        To: 'GT Shop'
                        Subject: RE: not getting newspapers

                        Dear Sir,

                        We have taken note of your complaint regarding the supply of TOI to your address. We had a conversation with your area vendor and they assured us delivery of newspaper regularly … Sorry for the inconvenience…

                        Regards,
                        Crm team



                        ________________________________________
                        From: GT Shop [mailto:[protected]@gtgroup.in]
                        Sent: Wednesday, September 28, 2011 4:02 PM
                        To: crm.[protected]@timesgroup.com
                        Subject: FW: not getting newspapers

                        Dear sir

                        Yet the paper is not getting
                        Tou assured for 48 hrs
                        But no reply and no paper is there

                        What to be done for prepaid
                        Is there any compensation for undelivered papers

                        Kindly do repay the amount for undelivered papers

                        Kindly do yhe needful

                        Regards

                        rakesh

                        From: Crm.Chennai [mailto:crm.[protected]@timesgroup.com]
                        Sent: Saturday, September 24, 2011 13:25
                        To: 'GT Shop'
                        Subject: RE: not getting newspapers

                        Dear sir

                        We have taken note of it and resolve the problem within 48 hrs

                        Regards
                        Crm team

                        ________________________________________
                        From: GT Shop [mailto:[protected]@gtgroup.in]
                        Sent: Saturday, September 24, 2011 11:50 AM
                        To: crm.[protected]@timesgroup.com
                        Subject: not getting newspapers

                        Order no.NAE021967
                        General Traders
                        15, Audiappa naicken street,
                        Sowcarpet,
                        Chennai 600 079

                        Booked by : s.Ramesh

                        Dear Sir,
                        As I have complaint to the no.[protected]
                        They have solved the problem
                        But that was not permanent

                        From last two month
                        I am getting news paper four to five days a week
                        This was happened regularly

                        For the past six days contineously there was no paper at all
                        This was happened for thrice this year
                        We have to get paper from out side by paying more

                        Kindly solve the problem and do the needful

                        Regards

                        Rakesh

                        Times Of India — Improper charges from customers

                        Times of India has been notorious about charging Customers for no reason:
                        1. In September, they printed an Edition and said it is FREE. Paper Boy said that they are not told about it so we had to pay for this FREE Edition.
                        2. In the past, TOI sent DIVA magazine with TOI and charged for it, even though Customers did not want it.
                        3. In the past, TOI sent SPEAKING TREE with TOI and charged customers even though customers did not want it.

                        Is Times of India a Govt organization that can charge for Free Publicity?
                        Strict Action should be taken against Times of India about this fraudulent practice on an ongoing basis.
                        sir,

                        I am residing in the address 5, 7th main road thirruvalluvar nagar chennai -118 in the area of sharma nagar at last more then a week iam not receiving the news paper. I approached the area news paper agent. he told the news paper times of india dealer canceled for the whole area. I already paid the payment till august 2012.

                        can you take a action on this issue so that i will receive the news paper in regular. So that i will not go for an legal action.

                        Thanks,

                        G.Ilayaraja

                        TOI — Delivery issue

                        Dear Sir
                        I wish to introduce myself as Dr Arul, residing at No:6/36, Chozhan street, Swarnambugai nagar, Virugambakkam, Chennai - 600 092. I am a regular subscriber for TOI since its inception in chennai. I paid an amount of Rs.299/= by cheque (SBI) on 21st August 2011, to your vendor whose name is Raja of Vadapalani ( his mobile number is [protected] ) under RRE code C R 3990. For reasons unknown to me he is not regular in despatching the news paper to my address. Inspite of me repeatedly calling, there is no response from him, hence the present complaint to your good selves.
                        In anticipation to your kind response
                        Regards
                        Dr Arul
                        Sir

                        I am residing at sector -23, Sanjay Nagar, Ghaziabad. I used to purchase of Times of India 2- 3 days in a weeks. I have observed that many of vendors not selling complete paper/total pages of paper. Even hockers are also not dropping complete paper . When i ask them, they told that it is not given by the back end. We deals in Real Estate as channel partner and our builders are giving advertisement for their projects and they are not reaching to public after paying huge amount. Please cross check at the sellers of sector -23 and Rajnagar and arrange to resolve the same.

                        Thanking You,
                        Manoj Sharma
                        I have enrolled myself for the HT newspaper and told my vendor to stop Times Of Ondia. My no is HT 0938271. But my vendor has not supplied the news paper for long time.after so many pursuation he started delivering but not stopping the delivery of Times of India. But I purchased the coupon on condition that i ll discontinue the Times of India as i dont requied two newspaper at a time. But the vendor is not at all listening and he is going on continuing the news paper. The voice of the vendor is very harsh and it is impossible for a qualified lady to talk with them . My husband is now these days out of station. My son is vewry small. Where did i go?
                        Sir, i have received call from times of india, i dont know the person calling.. is times of india or not. they told to pay 2150rupees for job sequence of MNC company, is it true or not. please give fast reply..????
                        Resp. Madam/ Sir,

                        Good evening. I am to inform you that my son Akshay Kishwan visited Times of India stall in Auto Expo, Delhi in this January. There he subscribed for the ZW for the 3 years & paid an amount of Rs.1350/- in cash thru' The Times of India RECEIPT(TEMP) sr.no.-42764 dated[protected]. I am very sorry to say that leave alone the delivery of the magazine, he has not even been sent a final receipt. You are requested to kindly refund me back the money, if you are unable to send these magazines. Kindly treat this mail as very urgent/important and do the needful immediately.

                        with warm regards

                        Sanjay Kishwan
                        (F/o Akshay Kishwan)
                        1403, Maruti Kunj,
                        Bhondsi, Sohna Road, Gurgaon.
                        sir
                        i have shifted my residence from11, rishob gardens, annamain road, kodambakkam, chennai-24 to 33/16, dr.guruswamy road, chetpet, chennai-21.so i kindly request you to supply the news paper to my new address.my oder no is NA4057599
                        Municipal Commissioner Mr.Sitaram Kunte has started conducting surprised check at seven in the morning at Nepean Sea Road. He interacted with people while walking at
                        Worli Sea face on Wednesday 15th May, 2012.

                        In the same week Thane Municipal Commissioner raided all the five octroi check post
                        At a time and found out some illegal matters with his staff. Some trucks were left out
                        Without being octroi charges, some of them under invoiced etc.etc.
                        The point of mentioning here above matter feels because unless some body will not take such type of checks & action on the govt. servants, people will not be justified & corruption will not be controlled. In olden days King Akbar were used to take a round every night to his capital to check the people, their lifestyle, their views regarding their king and Sardars. During the visit if he find illegal matters, he used to take an action next day in his darbar with his chief adviser Birbal. In those days there was no mobile, CCTV, fast moving cars or planes, computers to control all such matters but still kings were managing to control their kingdom.

                        Today leaders act like a king once they elected by the people and then they considered the people are like their slaves. Many MLA’s, Corporators become billionaires within a short time in India. There is no proper tool which can control them in Indian constituency. The culprit people are caught sometime after they make the huge scam. No body knows where and how they manage to hide the property & black money. In such cases even if they get caught they insured that they & their family can survive the remaining life with black money without changing their lifestyle.

                        I am senior citizen retired from one of the private company in July.2008. The employer was very particular regarding any payment to be paid towards, Provident Fund or any sort of Govt.dues. Therefore I will not blame the employer.
                        However, since 2008 I have not been paid by the Provident office VASHI (NAVI MUMBAI) in spite of giving number of reminders on phone or sending the consultant appointed by my company. I have a mailed copy sent by P.F. office where they have mentioned that they will send the fund to my account by end of March, 2012 but in vain. My retired life is ruined as I have no any other source to maintain my family. The concern person of P.F. office who look after my account is always remain absent in the office due to sickness or some other reason as he informed me on phone. There is no any other person to take his charge if he remain absence as he told me & now he is not sure when my money be paid.
                        My registration number : VSH 115878 – 21.

                        I have checked the various site, & found that there are many people like me who have not received the P.F.money since many years.
                        Can any body will help me to guide how to take an action on the P.F.office and their staff for their such a irresponsible behavior. It will be great help to all people.

                        *****

                        Times Of India — Not receiving papers for the past 2 months

                        I have taken Times of India News paper Subscription for One year, but I am not

                        getting paper for the last two months. I have called the customer care

                        many times and I didn't find the correct reason why they have stopped the paper.Could any body help regarding this issue to

                        whom I need to contact.

                        Thanks & Regards
                        Raja
                        [protected]@yahoo.co.in
                        I am also not getting the newspaper for the last 10days & in total almost 1 month paper is not recdwith every month 3/4 days default
                        I have also lodged aroudn more than ten complaints

                        Times Of India — Non delivery of service in spite of full payment

                        We subscribed for TBO scheme in the name of pooja singh (my wife). Newspaper delivery was supposed to start from 16th september, but we have yet not received newspaper delivery. We gave cheque to M.Rajendher (mobile [protected], rre code: 02201) and now he is also not picking our call.

                        This is cheating and not at all expected from a brand name like timesgroup. I want my money back and not getting any channel how to take this forward. I had been a regular toi reader, but this incidence has made me lost my faith. Worst print media ever seen.
                        This is V.RAMESH KUMAR residing in 54/2, DEWAN RAMA ROAD, (old no 54/ new no 2) 2nd floor, PURASAWALKAM CHENNAI-84. This is to inform you that times of india has not issued to us continuously for the past 3-4 weeks and there is no mobile response from the vendor when lot of calls made to him. this is not the first time the same thing has happened for us lot of times for past 6 months. please take immediate action or change the vendor who may be responsible than him. VENDOR NAME : A SIVA KUMAR, RRE CODE:CR4166, VENDOR CODE: C04570, DEPOT NAME/CODE:DASA PRAKASH/D3216, DEALER NAME/CODE:21536321, ORDER NO:NAH055230.
                        Pls look at the below mail, its been 4 months of repeated mail/calls to Times Of India, Chennai, Still they issue newspaper to my new address.

                        On Tue, Sep 25, 2012 at 12:10 PM, Praveen Kumar S <[protected]@gmail.com> wrote:
                        Hi CRM team,

                        Its been 50 long days and still no response from your end.
                        Kindly let me know, When are you planning to issue newspaper to my new address.

                        FYI, I requested for address change 21-Jun-2012.

                        Please call me @ [protected] to clarify things.

                        Rgds,
                        Praveen

                        On Sun, Aug 5, 2012 at 5:22 PM, Crm.Chennai <crm.[protected]@timesgroup.com> wrote:
                        Dear sir

                        We will inform to area executive and resolve the problem at the earliest

                        Regards
                        Crm team


                        From: Praveen Kumar S [mailto:[protected]@gmail.com]
                        Sent: Friday, July 27, 2012 9:05 PM
                        To: crm.[protected]@timesgroup.com
                        Subject: Re: Reg: Change of Address - C.No[protected]

                        Dear Sir / Madam,

                        I had request for address change / issuing paper to new on 21-June-2012.
                        It is promised that I would start receiving paper from 16-July onwards.

                        But till now, I haven't received times of india newspaper to my new address.


                        Kindly do the needful at the earliest.

                        Regards,
                        Praveen Kumar S
                        contact[protected]

                        On Thu, Jun 21, 2012 at 3:21 PM, Praveen Kumar S <[protected]@gmail.com> wrote:
                        Dear Sir/Madam,

                        Kindly acknowledge the mail and please let me know when I would starting receiving the newspaper again.

                        Regards,
                        Praveen Kumar S


                        On Thu, Jun 21, 2012 at 1:00 PM, Praveen Kumar S <[protected]@gmail.com> wrote:
                        Hi,

                        I had shifted my house from Velachery to Pallikaranai last month.
                        Kindly do the needful in delivering Newspaper to my new Address.

                        Old Address:
                        T4, Priyadarshini Apartments, Murugu Nagar 5th Street, Velachery, Chennai - 42

                        New Address:
                        No.6 Kannabiran Koil Street, Pallikaranai, Chennai - 600100.

                        Other Details.
                        Order No - NAH023753
                        Channel No[protected]


                        Kindly delivery as early as possible as we already shifted a month ago.

                        Regards,
                        Praveen Kumar S
                        Contact - [protected]
                        Overcharging

                        I am situated in Vapi, Gujarat. I subscribe to THE TIMES OF INDIA. The proce mentioned on the paper is "PRICE Rs 5.00 ALONG WITH MUMBAI MIRROR OR THE ECONOMIC TIMES OR MAHARASHTRA TIMES. My vendor charges me Rs 8.50 for THE TIMES OF INDIA + THE ECONOMIC TIMES. On asking him he says this is how BENNETT, COLEMAN & Co. LTD wants it to be charged and all in Vapi are being charged this amount. I would like to know from you

                        1.is what my vendor saying correct?
                        2. If yes why you are overcharging customers in Vapi?

                        MAHENDRA Rawat
                        There is a newspaper vendor in South City 1, Gurgaon with the name of Pratap Newspaper and Magazine Agency..He makes a lot of discrepancies in the newspaper bill and charged individually for TOI and ET even when we had ordered those newspapers in combination.

                        Can u let me know some other vendor supplying in South city 1, gurgaon ASAP? Thanks in advance!
                        Yogeshkumar M Bhatt
                        Vadodara
                        I had courier one parcel on 28.Nov.2012 from Mumbai to Vadodara Hooghly DTDC franchise at Parla (west), Mumbai. Miss Dakshata of DTDC had advices for express delivery(next day delivery) charges were Rs 315 and for ordinary delivery it was Rs175( three days). I chose for express delivery and paid so.
                        The courier did not reach for 2 days and franchise was contacted on phone and in turn they informed us for delivery of the parcel on 30.Nov.2012. I took the snap of online status mentioning the same.
                        This created panic and my son approached DTDC OFFICE in Vadodara on 1.12.2012 and found parcel lying in the office and was taken by himself.
                        I requested to refund the amount (Rs 315-175=145) and logistic charges of my son travel to Mr.Sunil Dhore of DTDC franchise from where it was parcelled.He refused to pay obliquely mentioning that he is waiting for his boss to return from leave and at least 15 days you would wait.
                        The FAKE DELIVERY details from Internet are reproduced in snapshot attached.
                        please advice for further action.
                        Dear sir/madam
                        I hereby complaining to u on the topic donation. we stay in Kurla (e) and have 1 daughter of 3yrs, we have to put her in good school, so i heard the name of gregorious school which is situated in chembur that it is a reputed school. we fill the form and drop the form in the school letter drop and we were call on 19th december for interview and in the interview they mention that they will call till 30th jan. i waited till 30th jan 2013, then i call on 31st of jan they told me wait till 5th feb i again wait and call on 5th feb, they told on 5th feb wait till 15th feb if call comes then ur child has been selected and if doent come then ur child has been rejected. then i personally visited the school on 11th and asked they told call has got ended. then from somehow we got to know contact mr. tambhi the trustee of school he can help u. again we were haveing little hope. then when i visited to his home he was not there and the poen of his told me (there is no use of putting the forms in the drop box of the school you should have bring the form over her sir may have help ur child to get in the school. next day i again visited the same thing sir was not der. again on 3rd day i visited at that time sir was there i requested sir he asked me and my husband for donation of 5 lakhs. in short those who ever got the call they have given him donation of some amount to get in the school.
                        i jst wanted to know that is this a correct way to select the child on basis of donation.
                        And pls i request u that tell the school that if they r selecting some cheats of the name of child then pls open in front of parents and not personally. and i[censored] also wanted to hear abt mr. tambi's word then u can also visit to his house as a parent. i dont know how a school trustee can own a huge property this is all about donation.
                        so i request u to pls take action on Gregorious school chembur... and let my child get admission without donation..
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                          R
                          RAJTHILAK.A
                          from Noida, Uttar Pradesh
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                          SIR /MADAM
                          3 MONTHS BEFORE THE TIMES OFINDIA HAS GIVEN AN OFFER THAT THEY ARE GOING TO GIVE 6 MONTHS NEWS PAPER EDITION @ 155 RUPEES, AND TILL DATE I HAVE NOT RECEIVED ANY NEWS PAPER, IHAVE GIVEN COMPLAIN TO CUSTOMER CARE BUT NO RESPONCE, IN MY OFFICE MY COLLIGUE ALSO PURCHASED THIS OFFER, I THINK THEY HAVE THE SAME PROBLEM MY ORDER NO IS 1018117, THIS TIME I AM REQUESTING U TO TAKE ACTION
                          Dear Sir
                          I am resident of Mira Road (East) Near Jangid Complex.I wnat to subscribe The Times of India News Paper.
                          Current News paper Vendor Name: Mr.Gopalan

                          Kindly guide the me proceess and subscription fees

                          Regards

                          Suresh Billava
                          Mira Road
                          Mob:-[protected]
                          Dear Sir,

                          kindly inform me the current subscription schemes available for senior citizen period 6 monthly and one year at Bandra west Mumbai

                          Thank you
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                            S
                            S SABITHA
                            from Hyderabad, Telangana
                            Resolved
                            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                            Report
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                            Resolved
                            The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                            From: 8th June, 2008

                            S.SABITHA
                            Door No. 2/A
                            Sriram Nagar 1st St
                            Thiruvanmiyur
                            Chennai 41

                            To:
                            The Editor and Publisher
                            Times of India Chennai Edition


                            Dear Sir, Sub: Loss of the monthly Coupons

                            I am a subscriber of your valued paper since its inception from April 14th 2008. I have paid for six months and had obtained the coupons. I am extremely sorry to inform that I had misplaced the same. My agent is Ms. SRIRAM NEWS AGENCY, THIRUVANMIYUR CHENNAI 41. Their office address is
                            C4 TTTI Staff Qrts GANDHI MANDAPAM ROAD CHENNAI 25 and are in need of the coupons so that they will be getting the prescribed commission. I request your good offices to reconsider the matter and issue me duplicate coupons or make direct arrangement with the news agent to get his commission. My cheque no.937646 paid on 23/2/08 for Rs.170 Bank of Baroda SIET Branch is the only authoristion I have. They are delivering the paper regularly. Please help me to solve the problem. Thanks
                            Aug 14, 2020
                            Complaint marked as Resolved 
                            This is Ramesh working in State Government. I have subscribed for Times of India for one year. But, I was told by your agent who visited on 17.6.2010 that the papers will be supplied through the existing agency from whom I am getting The Hindu daily. But, to my surprise another agent appeared today and collected all my documents including the coupons leaving a contact number of one Thiru Bala saravanan who was stated to be the agent for Times of India. But even the said number left me with puzzle since it contains only nine digits. I do not know, whether I am going to get paper regularly. This kind of attitude will reflect on your reputation. My address is No.6/15, 14th Street, Arumbakkam, Chennai-600 106. Don't you engage persons atleast with a little knowledge?
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                              K
                              Karthik Deivanayagam
                              from Guruvayur, Kerala
                              Resolved
                              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                              Report
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                              Resolved
                              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                              sir,
                              this is bring to your notice that i subscribed to the times of india chennai ed as a founder member 17/02/08.

                              THIS IS MY ORDER NO :1029171.

                              i was assured that i will start receiving paper FROM april 14th 2008. but i have not received a single issue so far.i have taiked over phone to your chennai office 11 times and emailed twice .it is of no use.if you have conscience take appropriate action.if not, i have to say GOOD BYE TO TIMES OF INDIA.THANK YOU.
                              KARTHIK DEIVANAYAGAM
                              MOBILE NO[protected]

                              mail 1 details...
                              from R Karthik Deivanayagam <[protected]@gmail.com> hide details 30 Apr
                              to crm.[protected]@timesgroup.com
                              date 30 Apr 2008 23:15
                              subject poor quality and deficiency of service - regarding
                              mailed-by gmail.com

                              reply

                              from "crm.chennai" <crm.[protected]@timesgroup.com> hide details 1 May
                              to R Karthik Deivanayagam <[protected]@gmail.com>
                              date 1 May 2008 08:56
                              subject Re: poor quality and deficiency of service - regarding



                              Dear Reader

                              We are really sorry for the inconvience caused to you.

                              We are sure that from tomorrow onwards you will be getting the issues properly.

                              With warm regards

                              CRM TEAM

                              my 2nd email

                              from R Karthik Deivanayagam <[protected]@gmail.com> hide details 7 May
                              to crm.[protected]@timesgroup.com
                              date 7 May 2008 22:56
                              subject Fwd: poor quality and deficiency of service NOT RECTIFIED - regarding
                              mailed-by gmail.com

                              HOW MANY MORE DAYS YOU NEED TO DELIVER THE ISSUES.IF YOU ARE NOT INTERESTED IN DELIVERING THE PAPER KINDLY REFUND THE AMOUNT AND SEND YOUR PEOPLE TO COLLECT THE TRAVEL BAG.TELL ME HOW YOUR ARE GOING TO COMPENSATE FOR THE LOSS SO FAR.

                              KARTHIK DEIVANAYAGAM.R
                              3, ITECH, GHTM,
                              GOVT HOSPITAL OF THORACIC MEDICINE,
                              TAMBARAM SANATORIUM, CHENNAI-600047
                              Aug 14, 2020
                              Complaint marked as Resolved 
                              sir i m afounder member of your company my order number is[protected] but i not received copy of newspaper.our house address is change. my new address is ... p.T.R apts flat GB ground floor 153 habibullah road t.nagar chennai 600017 ph-[protected]. i m requesting you plz deliver my copy to new address . thnx
                              My complaint no is 41984, iam staying in chitlapakkam chromepet, so many times i mailed and i got the same response as karthik ...
                              once again the non sense has repeated.for the past 20days iam not getting any issue .goodbye times of india...THIS IS MY ORDER NO :1029171.
                              Hi,
                              I am the subscriber from Cognizant, Chennai in the 1 year plan.
                              Unfortunately i missed my coupon book.After that i hv raise many requests to you team.
                              Till now i didn't get any response from you.
                              Please send the new coupon book to my below Address;
                              No:12,
                              3rd Usman Street,
                              Masjid colony,
                              Kamarajapuram,
                              thambaram, Chennai.
                              Cell:[protected]

                              Times Of India — incorrect interpretation of information

                              Dated: May 31, 2008
                              Times of India, New Delhi issue
                              Page 9

                              Article Heading: ' In e-mail to mother, she was alluding to a movie'

                              To whomsoever it is concerned,

                              I would like to bring to your kind notice that it seems Times of India employee and writer of the article in question, Deeksha Chopra has misinterpreted the details of the e-mail written by Arushi to her parents, that the NOIDA police had revealed earlier.

                              In line 4 of the e-mail, Arushi wrote, ..." I wnt do it agn..." and that, in case none of the company's employees understand the chatting language, means " I wont do it again" i.e. I WILL NOT do it again rather than "I want to do it again".

                              I hope TOI will rectify this gross error and issue an apology in memory of the girl.
                              Dated: May 31, 2008
                              Times of India, New Delhi issue
                              Page 9

                              Article Heading: ' In e-mail to mother, she was alluding to a movie'

                              To whomsoever it is concerned,

                              I would like to bring to your kind notice that it seems Times of India employee and writer of the article in question, Deeksha Chopra has misinterpreted the details of the e-mail written by Arushi to her parents, that the NOIDA police had revealed earlier.

                              In line 4 of the e-mail, Arushi wrote, ..." I wnt do it agn..." and that, in case none of the company's employees understand the chatting language, means " I wont do it again" i.e. I WILL NOT do it again rather than "I want to do it again".

                              I hope TOI will rectify this gross error and issue an apology in memory of the girl.
                              RE: Address change-Order No:[protected]
                              i sent a mail to CRM for address change nearly one and hlf months ago. everytime they were telling, in 48hrs the issue will be resolved. like that they replying to my mails.
                              Its a very bad customer service support.
                              we have subscribed your news paper for a year .we are not getting the issues for a week or so.we have already lodged a complain against the agency via telephone but no action is taken against it.
                              if you can't issue the papers please don't collect the money for prepaid subscriptions. take stern action against agency


                              order no. NAA 033756

                              AGENT NAME: R.MAGESH (CHROMEPET)

                              if no action is taken within next 24 hours i will lodge a complain against your newspaper in consumer court...
                              Sir, Kindly refer my annual sub. order no.NAA 113859-A. Dated 11th Jan.2009.
                              Name : G.T.Agith Kumar, old # 20 A/ new 6, Ganesan Illam, I-floor,
                              Chakravarthy Nagar, Ayanavaram, Chennai-600023. (mob.[protected]
                              Sofar I have not received my Times Issues which was assured from
                              15th Jan 09 or Ist Feb 09. Kindly refer this & confirm the delivery of Paoer

                              [protected]@gmail.com
                              Even I got the same experience with TOI. I gave a request for Address Change but it is already 2 months... i did not receive the paper yet, despite sending so many mails and so many calls to customer care. This is very bad & horrible experience. My order number is: NAA 077410.
                              Dear Sir,

                              Good day!

                              I have sent two reminders to you, but I haven't received any reply.

                              Eventhough I have not received any reply from again I have renewed my subscription and the Vendor has received this Year's Coupon but not delivered the paper.

                              Please look in to this matter and send us your reply at the earliest.

                              Regards,
                              A.B. Nambirajan.

                              ----- Forwarded Message ----
                              From: Nambi rajan <[protected]@yahoo.com>
                              To: crm.[protected]@timesgroup.com
                              Sent: Thursday, 26 March, 2009 3:13:46 PM
                              Subject: PAPER DELIVERY

                              March 26, 2009

                              Dear Sir,

                              Good day!

                              Earlier I was a subscriber to THE HINDU.

                              Your Offer in early 2008 was very attractive and I had since opted to subscribe to TOI annually (Old Order No.2048440).

                              The paper is good. News coverage is good. The pictures are good. The Presentation is good. There are so many good……s, but one point is bad. I’m coming to it.

                              For quite some time, I found that the News Paper Shop Owner (Vendor) was delivering Deccan Chronicle instead of TOI, particularly on Fridays. Initially I thought it was a mistake. But this became repetitive. I realized that your Friday issue had more takers and hence the Vendor has unilaterally decided that the Friday issue is not for me. I did take up the matter first with the Delivery boy who pleaded helplessness and then with the Vendor. I was shocked at the attitude of the Vendor and the use o[censored]nparliamentary language. I left it at that as I did not have the time and inclination to escalate the matter with him, because of his rude stance.

                              He has even challenged that I can report this to anyone, “Evankitta Vena Phoi Sollu”.

                              It’s over a month since I have received a copy of your Newspaper.

                              I also know for a fact that the Friday issues are being sold by him against Cash while subscribers like me are denied.

                              I have once again opted for the annual subscription through your RRE. I had informed him about my above problems and refused to renew the subscription. However, he advised me to take up the matter with you and assured that you would respond positively. Only on this assurance did I renew the subscription.

                              I do hope that you will look in to this and ensure that normalcy is restored and also send me a reply. As I have already given the Annual Subscription, I want an uninterrupted supply of the paper in time and I am also in no mode whatsoever to take up the matter with the Vendor on a personal level.

                              I am giving below the Vendor and Agent details:

                              Vendor: Mr. Balakrishnan Code No.C01419

                              Agent : Mr. Baskar, Agent D-3185.

                              Your immediate action is solicited.

                              Regards,
                              A.B. Nambirajan
                              No.21, Valarmathi Nagar 3rd Street,
                              Kolathur,
                              Chennai – 600 099.

                              Email: [protected]@yahoo.co.in

                              times of india chennai — non delivery of newspaper

                              i was a founder member of chennai edition and renewed the same.inspite of reminders and the assurances of the customer centre it is yet to be delivered though more than two months had elapsed.ramakrishnan[protected]
                              sir, your publication on may 19 th 2009 [ page no.9 ] battle ground india, where you have published tabular column of party positions in tamil nadu here you completely missed the position of v.c.k party[viduthalai chiruthai katchi]. and the total tally also reaches only to 38 inspite of 39 seats.

                              Times of India, Chennai — TOI Chennai Poor service

                              I'm Sai and founder member of TOI, Chennai. I like in Nanganallur, Puzhuthivakam area. I have made so many complaints to TOI, Call centre and even mailed them for their poor service but no response


                              NAB 040285 ; RRE CODE CR0130 ; Complaint ref is 185254Tuesday, 26 May, 2009 10:25 AM
                              From: "saiprasanna V"
                              View contact detailsTo: crm.[protected]@timesofindia.com

                              Hi,

                              I'm an ardent reader of TOI. I have been TOI customer since it's initial launch an year ago. I live in Nanganallur/Ullagaram area. My order details etc are

                              NAB 040285
                              RRE CODE CR0130

                              From the first day of my subscription this year, I get my paper only round 8 AM. It is hardly of any use to me as I need to leave home to my office around 8 AM. Well, it is was good last time that atleast i was given 12 coupons and had a choice to move to a different dealer in between. This year, my dealer has not even shown my subscription form and all I have is the order form and I have been fighting with him over past few months to return my form so that I can move to a different dealer. Atleast, once in a month I don't get TOI at all. When I call my dealer, he gives some lame excuse. His RRE code is CR0130.

                              I also buy The Hindu paper and there is a another dealer incharge of it. I usually get the Hindu paper within 6.30 AM. He also supplies TOI. I wish to switch over my dealer.

                              Regarding this I have complained thrice to TOI call centre and of no use. My latest complaint reference is 185254. I was promissed that the problem would be sorted out by Monday (25th May) but still the complaint is in pending status. Even today morning I called up the call centre for checking the status.

                              Well, as far as TOI is concerned I have paid my cheque to Benett and Coleman and think TOI is responsible for this poor service.


                              Could anybody from TOI call up and solve my problem. Else, I might need to take this issue to Consumer court for poor service ( whether you care or not.)

                              Sai Prasanna. V

                              Times of India, Daily news paper — non delivery of issues for the past 2months

                              I was assured that I will start receiving paper FROM April 14th 2009, but I have not received a single issue so far. I spoke over phone to your chennai office 10 times and emailed twice but all to hell. NO RESPONSE. Here are my details –



                              M. Ganeash

                              A 9/8, Police officers Qtrs,

                              R. A. Puram, Santhome high road,

                              Chennai – 28

                              Mb:- [protected]



                              I need dailies to be issued or my money back otherwise I need to take legal help.

                              Times Of India — phone not working

                              my telephone[protected] is not working since AUgust 17. False ring is heard. ALso, whenever, we switch on the computer, I am not able to use the landline telephone.
                              i, m also a founder member. they never delivered the gift bag and the vendor would take two coupons for one month and delivered for four months and stopped. if v all unite v can initiate action in consumer court. i know the procedure.pl contact me on [protected].
                              EVEN I HAVENT RECEIVED THE PAPER YET. I HAVE PAID FOR 1 YEAR SUBSCRIPTION.
                              I also subscribed for Rs.299 offer of Times of India for 1 year. The service has been very choppy - I received newsapers for about 3 months in a rather irregular manner( not daily).

                              But since last 2 months, I have not received a single copy. Repeated phone calls and e-mails have been a complete waste of time.

                              No doubt TOI is not losing any money even though it promises to offer newspapers for 1 full year for only Rs.299. If newspaper is not delivered everyday, there will not be any loss afterall.
                              I also paid rs299/= as a cheque to Mohamed Azarudeen([protected])santhome 2 months before.he promised it will be delivered with in 10days.Amount has beed debited from my account immedietly.But till today no paper.If i call that person no response from him...frauds..
                              I have been suffering at the hands of pathetic and unprofessional CRM of TOI. Despite repeted mails and reolephone callas I am still to get my first copy of daily edition of TOI for over a month now after changing my accomodation 1 month agao. heres th edetailed e mail conversation :


                              from Surendra <[protected]@gmail.com>
                              to crm.[protected]@timesgroup.com
                              date Fri, Oct 30, 2009 at 9:22 PM
                              subject Change of address for newspaper delivery
                              mailed-by gmail.com

                              hide details Oct 30

                              Dear sir
                              My subscriber no is 25171989.
                              I have shifted my residence one week back and also informed over phone to the helpline no. But i am yet to get the newspaper at my new residence. Kindly note that i have changed my mobile no. Th enew numbers are [protected] and [protected].
                              My new address is


                              Surendra sharma
                              Z-4-38, Madras Avenue,
                              IIT Madras
                              Chennai - 600 036


                              it is requested that delivery of newspaper to my new address may be ensured at the earliest.
                              --
                              With Warm regards

                              Surendra Sharma




                              Surendra <[protected]@gmail.com>
                              to crm.[protected]@timesgroup.com
                              date Sun, Nov 1, 2009 at 10:56 AM
                              subject Fwd: Change of address for newspaper delivery
                              mailed-by gmail.com

                              hide details Nov 1

                              Refre to my mail sent on[protected]appended below)

                              I am yet to get an acknowledgement from your side about change of my address. I also called up the help-desk number later for the same matter and the person asked me to send a mail which i had already done.

                              it is requested that matter may be looked in at th eearliest and newspaper supply to my new address may be resumed at the earliest.

                              Thanxa lot.
                              - Show quoted text -


                              [protected] Forwarded message[protected]
                              From: Surendra <[protected]@gmail.com>
                              Date: Fri, Oct 30, 2009 at 9:22 PM
                              Subject: Change of address for newspaper delivery
                              To: crm.[protected]@timesgroup.com


                              Dear sir
                              My subscriber no is 25171989.
                              I have shifted my residence one week back and also informed over phone to the helpline no. But i am yet to get the newspaper at my new residence. Kindly note that i have changed my mobile no. Th enew numbers are [protected] and [protected].
                              My new address is


                              Surendra sharma
                              Z-4-38, Madras Avenue,
                              IIT Madras
                              Chennai - 600 036


                              it is requested that delivery of newspaper to my new address may be ensured at the earliest.
                              --
                              With Warm regards

                              Surendra Sharma
                              M Tech II year
                              Dept Of Computer Sci & Engg.
                              IIT Madras, Chennai


                              Tamso Ma jyotirgamay



                              --
                              With Warm regards

                              Surendra Sharma


                              from crm.chennai <crm.[protected]@timesgroup.com>
                              to Surendra <[protected]@gmail.com>
                              date Sun, Nov 1, 2009 at 12:17 PM
                              subject Re: Change of address for newspaper delivery
                              mailed-by timesgroup.com

                              hide details Nov 1

                              Dear Sir,

                              We have taken note of your change of address for the supply of TOI and we will arrange the delivery of copies accordingly.

                              Assuring the best of our services at all times.

                              Regards,
                              CRM TEAM.
                              The Times of India,
                              Chennai.

                              from Surendra <[protected]@gmail.com>
                              to "crm.chennai" <crm.[protected]@timesgroup.com>
                              date Wed, Nov 4, 2009 at 9:29 PM
                              subject Re: Change of address for newspaper delivery
                              mailed-by gmail.com

                              hide details Nov 4

                              Dear sir, this is reminder yet again ... i am still not receiving newspaper at my new address even after informing almost over 2 - weeks now. pse do the needful ASAP.
                              - Show quoted text -


                              On Sun, Nov 1, 2009 at 12:17 PM, crm.chennai <crm.[protected]@timesgroup.com> wrote:

                              Dear Sir,

                              We have taken note of your change of address for the supply of TOI and we will arrange the delivery of copies accordingly.

                              Assuring the best of our services at all times.

                              Regards,
                              CRM TEAM.
                              The Times of India,
                              Chennai.


                              Surendra ([protected]@gmail.com) wrote*:
                              >
                              >Dear sir
                              > My subscriber no is 25171989.
                              >I have shifted my residence one week back and also informed over phone to
                              >the helpline no. But i am yet to get the newspaper at my new residence.
                              >Kindly note that i have changed my mobile no. Th enew numbers are [protected]
                              >and [protected].
                              >My new address is
                              >
                              >
                              >Surendra sharma
                              >Z-4-38, Madras Avenue,
                              >IIT Madras
                              >Chennai - 600 036
                              >
                              >
                              >it is requested that delivery of newspaper to my new address may be ensured
                              >at the earliest.
                              >--
                              > With Warm regards
                              >
                              > Surendra Sharma
                              > M Tech II year
                              > Dept Of Computer Sci & Engg.
                              > IIT Madras, Chennai
                              >
                              >
                              >Tamso Ma jyotirgamay
                              >


                              Disclaimer :-
                              The information in this e-mail and any attachments is confidential and may be
                              legally privileged. It is intended solely for the addressee or addressees. If you are
                              not an intended recipient, please delete the message and any attachments and
                              notify the sender of misdelivery. Any use or disclosure of the contents of either is
                              unauthorised and may be unlawful. All liability for viruses is excluded to the fullest
                              extent permitted by law. Any views expressed in this message are those of the
                              individual sender, except where the sender states them, with requisite authority, to
                              be those of the specific TIMES GROUP company.




                              --
                              With Warm regards

                              Surendra Sharma

                              from crm.chennai <crm.[protected]@timesgroup.com>
                              to Surendra <[protected]@gmail.com>
                              date Thu, Nov 5, 2009 at 3:09 PM
                              subject Re: Change of address for newspaper delivery
                              mailed-by timesgroup.com

                              hide details Nov 5

                              Dear Sir,

                              We have taken note of your complaint regarding the supply of TOI to your address. We will resolve it within 48 hrs from the time you receive this mail.

                              from Surendra <[protected]@gmail.com>
                              to "crm.chennai" <crm.[protected]@timesgroup.com>
                              date Tue, Nov 10, 2009 at 11:17 AM
                              subject Re: Change of address for newspaper delivery
                              mailed-by gmail.com

                              hide details Nov 10

                              It is with a lot of inconvenience and despair that i m forced to remind you of the request for change of newspaper delivery address. The siad request has not been affected and there is no newspaper delivery to my new address since over two weeks now. It is therefore absulute pain to remind you time and again... Kindly look into it asap.
                              - Show quoted text -


                              On Thu, Nov 5, 2009 at 3:09 PM, crm.chennai <crm.[protected]@timesgroup.com> wrote:

                              Dear Sir,

                              We have taken note of your complaint regarding the supply of TOI to your address. We will resolve it within 48 hrs from the time you receive this mail.

                              Assuring the best of our services at all times.

                              Regards,
                              CRM TEAM.
                              The Times of India,
                              Chennai.


                              Surendra ([protected]@gmail.com) wrote*:
                              >
                              >Dear sir, this is reminder yet again ... i am still not receiving newspaper
                              >at my new address even after informing almost over 2 - weeks now. pse do the
                              >needful ASAP.
                              >
                              >On Sun, Nov 1, 2009 at 12:17 PM, crm.chennai <crm.[protected]@timesgroup.com>wrote:
                              >
                              >> Dear Sir,
                              >>
                              >> We have taken note of your change of address for the supply of TOI and we
                              >> will arrange the delivery of copies accordingly.
                              >>
                              >> Assuring the best of our services at all times.
                              >>
                              >> Regards,
                              >> CRM TEAM.
                              >> The Times of India,
                              >> Chennai.
                              >>
                              >>
                              >> Surendra ([protected]@gmail.com) wrote*:
                              >> >
                              >> >Dear sir
                              >> > My subscriber no is 25171989.
                              >> >I have shifted my residence one week back and also informed over phone to
                              >> >the helpline no. But i am yet to get the newspaper at my new residence.
                              >> >Kindly note that i have changed my mobile no. Th enew numbers are
                              >> [protected]
                              >> >and [protected].
                              >> >My new address is
                              >> >
                              >> >
                              >> >Surendra sharma
                              >> >Z-4-38, Madras Avenue,
                              >> >IIT Madras
                              >> >Chennai - 600 036
                              >> >
                              >> >
                              >> >it is requested that delivery of newspaper to my new address may be
                              >> ensured
                              >> >at the earliest.
                              >> >--
                              >> > With Warm regards
                              >> >
                              >> > Surendra Sharma
                              >> > M Tech II year
                              >> > Dept Of Computer Sci & Engg.
                              >> > IIT Madras, Chennai
                              >> >
                              >> >
                              >> >Tamso Ma jyotirgamay
                              >> >
                              >>
                              >>
                              >> Disclaimer :-
                              >> The information in this e-mail and any attachments is confidential and may
                              >> be
                              >> legally privileged. It is intended solely for the addressee or addressees.
                              >> If you are
                              >> not an intended recipient, please delete the message and any attachments
                              >> and
                              >> notify the sender of misdelivery. Any use or disclosure of the contents of
                              >> either is
                              >> unauthorised and may be unlawful. All liability for viruses is excluded to
                              >> the fullest
                              >> extent permitted by law. Any views expressed in this message are those of
                              >> the
                              >> individual sender, except where the sender states them, with requisite
                              >> authority, to
                              >> be those of the specific TIMES GROUP company.
                              >>
                              >
                              >
                              >
                              >--
                              > With Warm regards
                              >
                              > Surendra Sharma
                              > M Tech II year
                              > Dept Of Computer Sci & Engg.
                              > IIT Madras, Chennai
                              > [protected]
                              >
                              >Tamso Ma jyotirgamay
                              >


                              <p
                              class=MsoNormal>[protected]---<br>
                              DISCLAIMER: The information in this e-mail and any attachments is confidential and may be<br>legally privileged. It is intended solely for the addressee or addressees. If you are<br>not an intended recipient, please delete the message and any attachments and notify<br>the sender of misdelivery. Any use or disclosure of the contents of either is unauthorised<br>and may be unlawful. All liability for viruses is excluded to the fullest extent<br>permitted by law. Any views expressed in this message are those of the individual sender, <br>except where the sender states them, with requisite authority, to be those of the <br>specific TIMES GROUP company.<br>
                              <br>




                              --
                              With Warm regards

                              Surendra Sharma


                              from Surendra <[protected]@gmail.com>
                              to "crm.chennai" <crm.[protected]@timesgroup.com>
                              date Thu, Nov 12, 2009 at 3:04 PM
                              subject Fwd: Change of address for newspaper delivery
                              mailed-by gmail.com

                              hide details Nov 12


                              hello ..! is anybody listening and plan to solve the long standing issue... I guess i have to complain at th ehighest level possible.


                              from Surendra <[protected]@gmail.com>
                              to "crm.chennai" <crm.[protected]@timesgroup.com>
                              date Tue, Nov 17, 2009 at 1:52 PM
                              subject Fwd: Change of address for newspaper delivery
                              mailed-by gmail.com

                              hide details Nov 17 (13 days ago)

                              Dear sir,

                              Thanksa lot for your efforts, one person had come to deliver the newspaper on 6-11-09 but he asked for the recept slip which i had already given to the newspaper dealer in velachery. The same was intimated to the delivery boy on 6-11-09 when he asked for it. However for some strange reason hos not showed up since then and there has been no newspaper delivery since then. Pse resolve th ematter ASAP as it is nearing almost a month since no delivery of newspaper at my new address.

                              surendra sharma




                              I AM YET TO GET ANY ACK FROM CRM < LEAVE ALONE TH EPAPER DELIVERY >

                              VERY BAD AND SHABBY PERFORMANCE >>>!
                              We shifted our house one month ago, inspite of informing the times of india office in anna nagar, they did not do the needful...we did not receive the times paper for the past one month! please take necessary steps..
                              This is to inform you that i have subscribed time of india for one year. But i have not get

                              the paper regularly for the past 15 days. They do not deliver it properly. if this is

                              the case and you are not taking any action, kindly refund the money, so that i can get

                              some other paper.

                              Please reply soon.

                              My address:

                              22/6, L block, 26th street,
                              26TH STREET,
                              Annanagar east, chennai 102
                              Dear Sir,

                              Order No: NAA081554

                              With respect to my above order which is renewed again on November 2009, i would like to discontinue with your services, offered for me which continued from last year 2008

                              The reason is nothing new, as usual with your irresponsible agents and stupid followups, i have not received any copies so far for the past 45 days

                              I need my money to get refuned at the earliest

                              Thanks for the continuous support you provide with your customers

                              Regards
                              Joshua
                              No. 19, Vanchinathan 4th Street
                              Perambur, Near Venus Market
                              Chennai – 600 011
                              Phone: 26700943, [protected]
                              I am a subscriber of the Times Of India with more or less same experience.Inspite of many telephonic complaints to the helpline as well as to the representative no corrective actions to resume the delivery of the daily is taken from the officials concerned.When I contacted the delivery boy he told me that it was stopped on the instruction from the vendor.I am shocked to come across such an irresponsible attitude of marketing team.It is well known that people have chosen annual subscription to get the daily uninterrupted. But the very purpose of the efort is getting lost as many a times the delivery of the paper fails due to the negligence on the part of the marketing team and vendor.I am surprised to note that the office of the daily is not inclined to compensate the affected customers suitably for their losses and mental agony due to the lapse in the service of the company.You may appreciate that every consumer is has the right to ask for the service for which the consumer have paid the subscription inadvance.When there is some lapses on the part of the service provider he is liable to compensate suitably for the loss and expenditure incurred by the customer without any hesitation.Hence I request the service provider ( Times Of India group) to pay the compensation without further delay apart from ensuring regularity in the delivery of the daily,

                              Alice Varughese
                              I am a suscriber of “Times of Indi’ from 2008 when it was launched in Chennai.

                              I stay in thiruvamiyur ( Chennai-41). the supply is highly irregular throughout the year. Sometime the paper will be delivered at 10.00am + when all o[censored]s goes for work, and nmany times the papers ware not supplied at all.I contacted the so called “customer help line “(ofcourse with great difficulty, as usually they will never respond) and lodged my complaints, with out any results.

                              I requested to change my Vandor on several occassions as all my neighbouring flats are getting their supply through another vandor. but so fa that never happened .

                              from 16th of Jan 2010 onwards I am not getting any news paper till date (23rd Jan). I have contacted the customer support line

                              on 16th Jan and the complaint no is 259522
                              on 18th Jan and the complaint no is 259858
                              on 22nd Jan and the complaint no is 261484
                              on 23rd Jan and the complaint no is 261830

                              I requested the help line to put me to some responsible officer, they refused. Please advise me what I am supposed to do with the complaint nos.

                              Since the money is already collected for the full year, I do not have any hold except to beg them to supply the paper.

                              Will some responsible officer in the company will look into the matter? I feel cheated .My contact no is[protected]

                              Prasad
                              I too have the same problem. I am surprised to find that TOI is also providing only lip service to its many customers having problem.

                              II have read that companies set target for customer satisfaction level as it is difficult to satisfy all 100% at all levels. Unfortunately TOI has classified me into the non-satisfaction level customer. That is why TOI is not bothered.
                              I would like to bring to your kind attention of the irregular delivery of the Times of India newspaper for the past year[protected], while your sales people come and enthusiastically promote the newspaper; your vendors and the delivery boys are the most irresponsible and discourteous people.

                              What is even more pathetic is that several compliants over phone has been made and till date we have only received that this would be resolved in 48hours;

                              For the whole month of Feb 2010 the paper was not delivered; similarly in the past months of[protected], the daily delivery was not there for 5-8 days every month.

                              Is this the way a leading newspaper and its delivery agents would perform?

                              Why do you people come and collect the entire year's subscription and then you fail to deliver? are you not ashamed of this cheating?

                              What kind of vendors and customer care do you have?

                              As a result of your pathetic and incompetent delivery, we have to pay you the annual subscription to your company and still buy the daily issues.

                              What you are doing is absolute disservice and cheating of your customers and that is very evident with your customer care which has not resolved this issue despite repeated complaints.

                              We demand that you resolve the issue forthwith by changing the vendor and have the newspaper delivered to us and then refund the amount for the whole month of Feb 2010 and for 6months x 5 days (average) amount of delivery issues of the TOI


                              My subscription number is NAB015947 and my contact number is[protected]

                              J.J.Williams
                              B40, No.19, 6th Street,
                              AnnaNagar East
                              Chennai 600102
                              Tel:[protected]
                              I have subscribed time of india newspaper for one year, Its almost 48 days past but till date i have not get the paper.The sales person have given a contact no :[protected]-Balu which is out of service.kindly refund the money.

                              Santhana Lakshmi, Flats
                              6th Street, RajajiNagar
                              Villivakkam,
                              Chennai-49
                              Following mails are my experience:

                              Dear Sir,

                              We have taken note of your complaint regarding the supply of TOI to your address.

                              we had conversation with your area vendor and they assure to deliver paper and your issue will be sorted out sir, Sorry for the inconvenience

                              REGARDS
                              CRM TEAM
                              [protected]/80


                              SAIRAM RAMADURAI ([protected]@igcar.gov.in) wrote*:
                              >
                              >Dear Sir,
                              >
                              >Thank you very much for your prompt email replies.
                              >
                              >But I would have been much happy if it would have yielded any results.
                              >
                              >I have always had a high regard for TOI. But I am afraid I am losing the
                              >same.
                              >
                              >Thanks once again. Expecting a very prompt reply for this mail also.
                              >
                              >Regards,
                              >
                              >R. Sairam
                              >
                              >----- Original Message -----
                              >From: "crm.chennai" <crm.[protected]@timesgroup.com>
                              >To: "SAIRAM RAMADURAI" <[protected]@igcar.gov.in>
                              >Sent: Thursday, March 18, 2010 4:22 PM
                              >Subject: Re: Fw: Change of address - reg.
                              >
                              >
                              >> Dear Sir/Madam,
                              >>
                              >> We have taken note of your complaint regarding the supply of TOI to your
                              >> address. We will resolve it within 48 hrs from the time of you receive
                              >> this mail.
                              >>
                              >> Assuring the best of our services at all times.
                              >>
                              >> Regards,
                              >> CRM TEAM.
                              >>[protected]/80
                              >>
                              >> SAIRAM RAMADURAI ([protected]@igcar.gov.in) wrote*:
                              >>>
                              >>>Dear Sir,
                              >>>
                              >>>The delivery of newspaper has not yet started as per your Implementation
                              >>>date of 16.03.2010.
                              >>>
                              >>>Please look into the matter.
                              >>>
                              >>>Thanking you,
                              >>>
                              >>>Yours faithfully,
                              >>>
                              >>>(R. SAIRAM)
                              >>>
                              >>>----- Original Message -----
                              >>>From: "crm.chennai" <crm.[protected]@timesgroup.com>
                              >>>To: "SAIRAM RAMADURAI" <[protected]@igcar.gov.in>
                              >>>Sent: Friday, March 05, 2010 1:44 PM
                              >>>Subject: Re: Change of address - reg.
                              >>>
                              >>>
                              >>>> Dear Sir,
                              >>>>
                              >>>> We have taken note of your change of address request for the supply of
                              >>>> TOI
                              >>>> and our Implementation date starts on 16.03.2010.
                              >>>>
                              >>>> We will arrange the delivery of copies accordingly to the New Address as
                              >>>> you gave,
                              >>>>
                              >>>> Assuring the best of our services at all times.
                              >>>>
                              >>>> Regards,
                              >>>> CRM TEAM.
                              >>>> The Times Of India,
                              >>>> Chennai.
                              >>>> c.
                              >>>>
                              >>>>
                              >>>> SAIRAM RAMADURAI ([protected]@igcar.gov.in) wrote*:
                              >>>>>
                              >>>>>Dear Sir,
                              >>>>>
                              >>>>>I am R. Sairam staying in DAE Township.
                              >>>>>
                              >>>>>My Order No. is NAC 055754.
                              >>>>>
                              >>>>>I have shifted my residential address from NO. 10, 12TH AVENUE, DAE
                              >>>>>TOWNSHIP, KALPAKKAM - 603 102
                              >>>>>
                              >>>>>and my new residential address is NO.34, CAUVERI, ANUPURAM TOWNSHIP,
                              >>>>>ANUPURAM - 603 127.
                              >>>>>
                              >>>>>My mobile no. is [protected] / [protected].
                              >>>>>
                              >>>>>It is requested that the Newspaper may please be delivered at my new
                              >>>>>residence No.34, CAUVERI, ANUPURAM TOWNSHIP, ANUPURAM.
                              >>>>>
                              >>>>>Thanking you,
                              >>>>>
                              >>>>>Yours faithfully,
                              >>>>>
                              >>>>>
                              >>>>>R. SAIRAM
                              Hi all .
                              I ahve not recieved my TOI for last 1 month.I have made some 100 calls to CC and about 50 calls to the area manager(as they call it)but no response Guess the management is really really bad at handling customer .
                              thanks
                              hi
                              i am ranjan singh i want to change my address.
                              so i[censored] kindly deiver the newspaper to the new address .The new address is mentioed below
                              Ranjan singh
                              2nd floor, plot no.-274,
                              pillyar kovil street,
                              nerkundrum chennai-107
                              golden george nagar
                              mob.-[protected]
                              From
                              Shadananan (Order No:NAA 060648)
                              No: 50
                              Govindaraj appartments
                              50, Gengureddy road,
                              Egmore,
                              Chennai-600008
                              Sub: Change of address
                              Dear Sir
                              Iam shifting from Chennai to Salem. I kindly request you to resume the subscription to my nephew who stays in the below mentioned address from the month of July[protected].
                              Thanking You
                              Faithfully Yours
                              Shadananan

                              Address to be delivered.
                              Ajay Krishnan
                              1/298, Thiruvalluvar nagar,
                              Behind Ellaiamman temple,
                              Aynavaram,
                              Chennai-600023
                              mobile:[protected]
                              subscribing times of india... .worst delivery ever...

                              did a huge mistake by switching from hindustan times.

                              amit
                              Dear Sir,
                              I am a regular subsiber to the Times of India & The Hindu.Reporting is good sometimes better than The Hindu.I mainly read the Finance and bussiness colums and I cant afford a third paper The Economic Times which is sold at Rs 1.50 a paper in other states.
                              So I feel if you include the quotations ob BSE and NSE, it will be good for the readers.The Hindu includes that, ifnot fully, and the bullion rates.Or you supply The Economic Times at Rs299/-.
                              yours Sincerely,
                              Sadasivan 26540366.
                              my subscriber No.25924432

                              Name : R.K. MOHAN

                              This is to inform you that I have paid my subscription on 28.05.10 vide cheque No.041702 for Rs.299/-
                              towards one year subscription for TIMES OF INDIA. I have not recd the token from your office and hence the dealer is not circulating the new paper. I request your goodself to kindly look into the matter and confirm.

                              regards,
                              R.K. MOHAN

                              Mob No.[protected]
                              [protected]
                              Times of India delivery system is pathetic. I don't receive papers for at least 10 days in a month and now for the last 6 days I haven't received it. Even umpteen phone calls/email reminders haven't elicited any sort of reaction from whosoever is managing the show there. Going forward, I don't think it's worth renewing the subscription if the subscribers are treated like this. To simply put, taking money in the name of annual subscription and not supplying paper amounts to day light robbery.

                              Order No.NAE 019392

                              The Times of India Chennai Edition — Non supply of TOI newspaper

                              I have subscribed for Times of India for one year which is from 19/1/2010 to 18/1/2011 but I have not been getting the paper from 14/10/2010. TOI has
                              taken full year subscription but stopped supply three months before.
                              Have called them million times and they have been making false promises that I will start getting the paper from the next day. No one is giving any responsible answer and they have cheated me. Please look into this matter urgently.
                              My subscription # is NAC 085859.

                              My email address is geetha1.[protected]@citi.com
                              Dear sir,

                              REMINDER

                              I would like to remind the representative of Times of India, chennai to visit my house and collect the cheque for the renewal of the subscription which is expiring on 23.11.10, my house tel no is 24488010 and GSM [protected]
                              The repective official may kindly note and take action immediately.

                              regards
                              s. narayanan
                              Pallavakkam,
                              chennai
                              My order No. NAD018716 dated 04.03.2010. Dealer Name : Not clear
                              Vendor Name SARAVANAN Depot Name Selaiyur.

                              I was proud to say that am a regular reader of Times of India since 1969 till 2001, when shifted to Chennai
                              and a regular subscriber since the day Chennai Edition being distributed.

                              Since 22.01.2010, I have not been delivered the daily, for reasons better known to you, dealer and vendor.
                              Your office phone No. given on the reverse of the Order[protected] is either found engaged or none
                              to answer/attend my call. Regretted.

                              I expect a feed back either to my email [protected]@yahho.co.in or contact No.2228 1658.

                              Earlier also every month, I was having the same problem of not getting my copy the difference is for a day in every month and the reply by the delivery boy was that there was no supply from TOI !
                              These people at Times of india have NO customer orientation at all. They keep givig false committments and do not deliver results. Collectively we need to take up this matter in consumer court and drag them pay penalty.

                              disgruntled custome of TOI
                              A news paper cost less than one rupee per day it self prove their service. I go through all the complaints registered so far. It seems no action has been initiated by them so far. Instead of wasting time with this kind of people and putting more money in phone calls better to swithover to other people.
                              My order No. is NAF 070626 date 26/4/2011
                              I have changed my residence from No.39/18, Srinivasa achari street, Perambur, Chennai-600011 to No.16/8, 1st floor, Sambantham street, Perambur, Chennai -600011.Kindly send the paper to new address.

                              C.J.Thulasidhar
                              16/8, 1st floor, sambantham street,
                              perambur,
                              chennai-600011.

                              email id [protected]@yahoo.com
                              I have shifted my house from no.17a devakiammal st, shenoy nagar, ch600030 to 1/1, venketachalapathy 1st st, shenoy nagar, ch600030.Iam an annual subscriber.My DEALER wasRAJESWARI&VENDOR was JAYAKUMAR from AMIJIKARAI 1.For my new address DEALER isALLIMUTHU&VENDOR is R.RAMESH.from AMINJIKARAI 2 so kindly ask the vendor to provide TOI at the above new address.My mobile no. is [protected]
                              Dear Sir,

                              Sub: Not delivering Paper to me

                              I am a regular reader of Times of India from 1973. when I was in Bombay and after wards in Middle east. Now I put an order for subscription of The Times of India and Sunday Times of India, Chennai edition for a period of 12 months at Rs. 299/ through your RRE Name. G. Kuppuswamy, Code CR 3990 on 8th of August 2011. As per him they started to deliver the paper through a local dealer Sriram (West Mambalam Area) and boy named Karthik from 20th August 2011. From the beginning I have noticed that the Supplimentary sheets of about 12 pages were missing on Wednesday, Saturday and Sundays. I brought to the attention of the local distributor and dealer. I checked all the copies of the news papers that the distributor Karthik was giving to this area and found all of them are missing the supplementary copies. When I asked for that Karthick behaved badly and stopped the delivery from 1st of October.

                              I paid the amount for 12 months and now they are not delivering the paper to me. Please inquire about the misbehavior of the distributor and arrange to deliver the paper to me regularly. ORDER No. NAG 004158

                              Your immediate action is expected in this regard.

                              With best regards,

                              V. Rajagopal
                              No. 14/29, Brindavan Street,
                              Chandrasekar Kudil, Flat no.A1
                              West Mambalam, Chennai-600033
                              Mobile [protected]
                              i am a regular subscriber to times of india . due to your mistakes of appointing distribution agents and changing the agents i am suffering as the token/reciept was taken by the first supplier and the now the change o[censored]r agent refuses to give the paper as he has not got the token/reciept.
                              NO ONE seems to take responsibility for the same.i am sure that the subscription collecting agent will be calling soon for FRESH payment..paying RS - 299 /- twice for ur paper is really not worth.this is CHEATING.it will be nice to inform the other NEWS PAPERS regarding the gimmic u have started playing.(my sister has already paid twice in this year. )
                              it is really a DISGRACE that ur organisation has stooped to this low level.
                              i feel that this will also be brought to the notice of the CONSUMER COURT
                              my contact details are.
                              k.prasad gulwadi,
                              6/1, venkatapathy street,
                              kilpauk,
                              chennai - 600 010.
                              mob.[protected].
                              .
                              Subject : Worst Service

                              I have recently renewed The times of India News Paper for 1 year subscription. So far I didn't receive my order coupon no. and newspaper for last 15 days. I have made complaint to Mr. Adams ([protected]), Mr. Murali ([protected]), Vendor Mr. Kannan ([protected]) Lane Line[protected] but no action is taken yet.

                              Such worst service in your organization so please cancel my subscription and return my payment. I don't want news paper further.

                              Yours faithfully,

                              R. Ravi Chandran ([protected])
                              C.George
                              old.no.8/1
                              new.no 15
                              second street
                              Jaganathapuram
                              Chetpet
                              Chennai 600 031
                              I have not recieved the paper since 13/10/11.I made complaint on phone no[protected] with Priya, I dont know when I will get the papers, The way customer care staff answers to my complaint no 521626 is not satisfactory, hence I am making it again.
                              Sir,
                              I am a subscriber of The Times of India since past 3 years (2008 to till present date). For the past one month i have not been delivered a copy of news paper. When ever i call the saligramam zone head, he never picks the phone. When i contacted the delivery guy, he said me that the coupons are duplicate for most of the subscribers in our area and also that he gets only 14 copies per day for delivery. Please help me in this regard. Take necessary action as soon as possible. My contact number is [protected].

                              Venkatesh.
                              Dear All,

                              times of India was a Good news paper to read, keep the good articles once upon a time.

                              But that was in 1988 to 1991, when it was Rs 2.25 to Rs 3.50
                              When the rate was slashed to Rs 1 with the competition to Hindustan Times and Deccan Chronicles (It was Asian Age at Delhi), the TOI has simply become a Advertisement oriented Garma Garam, hot stilled Play boy like Newspaper. ( it is my personal View, no offends to the vivid TOI readers). So for nearly 2 decades I was with TOI, but when they launched at Chennai. Like this
                              Times of India” (India’s largest selling English Daily) is going to launch in chennai on April 14th, 2008.
                              They are announcing offers for 1 year and 6 months subscriptions in affordable rates.
                              1 year subscription: Rs. 299 with a stainless steel vacuum flask free.
                              6 months subscription: Rs. 170 with a travel bag.
                              To know more about the subscription offers, please contact,
                              Times of India
                              123, Chamiers Road,
                              Nandanam,
                              Chennai–600035
                              Subscriber’s helpline number[protected]

                              I left it. Because I know these issues and complaints will come in Chennai
                              Be Tough with the News Stand Vendors else, they will be tough enough to test your Nerves & Muscles

                              Regards
                              Aeroboy
                              ASWIN.B.VYAS
                              12, PONNAPPA CHETTY ST,
                              CHENNAI 600 003

                              I AM NOT RECEIVING THE NEWSPAPER FROM 01/11/2011. WHEN MADE COMPLAIN TO YOUR OFFICE NO RESPONCE FROM EITHER YOUR SIDE BY CUSTOMER CARE OR YOUR REP. IF NOT YOU CAN REFUND MY MONEY.

                              KINDLY CALL[protected]
                              Subscriber no[protected] purchase order no 036001- dated 06.12.2011- Mani from Mogappair
                              The TOI daily should have been sent to me by 16.12.2011 but till today, no development. Talked to the customer care several times and e maild so many times. The area agents at Mogappair Bala- [protected] and his assistant Karthick [protected] attended the phone till the subscription was received. Now they dont pick up the phone- and avoid talking- Looks like day light robbery- the attitue of representatives should change- I sent a mail to the chief editor chennai also- it is like a stone put into a well. The mail reply always say the problem will be rectified within 48 hours. The same message will come from TOI office several times- the employees should be ashamed of sending such messages repeatedly-
                              [protected]@gmail.com
                              [protected]
                              Sir, Kindly refer my annual sub. order no.NAI030560. Dated 24/03/2012
                              Name : balaji, No: 1c, block 15, jain sunderbans, gurusamy street, nolambur, mogappair, chennai. contact no : [protected], [protected].
                              Sofar I have not received my Times Issues which was assured from
                              01 april 2012 or i already inform to the vendor more than 7 times till now i am not getting any response.the vendor name is balan contact no is : [protected] . Kindly refer this & confirm the delivery of Paper.
                              Sir, Please refer to my annual sub order no NAF 059018,
                              Name Kannan, Residing at no 1188, type A, 3rd main road MMDA, mathur, Chennai,
                              I have not received the toi news paper since 1st week of April 2012, when i enquired about it i was told that my subscribtion period was over and you have to contact the TOI office at nandanam.So i request you to send some one to above mentioned address for renewing the annual subscribtion.
                              [protected]@gmail.com
                              [protected]
                              same problem-Its amazing u think u r the only 1 to suffer-but u find several with similar plight. TOI wanted to capture the newspaper market in chennai-overtaking The Hindu and Deccan Chronicle-so they offered the Bag-and very cheap subscription rate. Now that they have succeeded in breaking through-have started to believe since people of got used to reading Times-would not opt for other service-and would buy directly from the agent when given with no choice.

                              Wrong-I am changing stance-reverting to The Hindu or Deccan-whatever, I need news everyday-it doesnt matter who provides it.

                              Go to HELL -TOI
                              I Had subscribed your news paper for a year .we are not getting the issues.we have already lodged a complain against the agency via telephone but no action is taken against it.
                              if you can't issue the papers please don't collect the money for prepaid subscriptions. take stern action against agency Mr.Rajuvarma - [protected]

                              N.Sathish Kumar
                              [protected]
                              Dear Sir/Madam,

                              I am your customer which i was started my "THE TIMES OF NOW " news paper subscription on last January 2012. I am residing CHENNAI.

                              MY ORDER NUMBER IS: NAH 034130

                              July 17th-2012 Tuesday was the final day that i have received your last edition of news paper. I don't know why they stopped this. This is the 3rd time from last 7th month they stop like this. Each and every time i made a request to the executive and also your customer care and they start their deliver after 1 week of my complaint.

                              There is no proper response.

                              Since last 7 months there is no proper paper distribution to me. They had skipped nearly one month with regular break up.

                              The Idea behind that you have started your Rs. 299/- plan is to retain or increase more number of "THE TIMES OF NOW " customer. If you continue like this there is no option to spread your "THE TIMES OF NOW " paper in India.

                              I am surely won't continue my next year subscription with you and also i will give alert to all my friends & relatives not to proceed with "THE TIMES OF NOW " paper in future.

                              Is this is the way that you handle your customer. There is no response from your executives and your customer care etc. How many times I have raised my request that i am not receiving you news paper like that...

                              Though amount is not important to me. But if lose your single customer surely you will lose another group along with me.

                              I am having all the evidence in my control with your bill. Surely i will take necessary action for this.

                              Apart from this please notify all my queries and take necessary action immediately

                              Can you please find or try to know the meaning for the following sentences :

                              “If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6, 000 friends”

                              "Treat your customer, as you want to be treated as a customer."

                              "There's a place in the world for any business that takes care of its customers - after the sale."

                              "One customer, well taken care of, could be more valuable than $10, 000 worth of advertising."

                              “A customer is the most important visitor on our premises. He is not dependent on us – we are dependent on him”
                              Even I got the same experience with TOI. I gave a request mail for Address Change on 05.09.2012 to crm.chennai @timesgroup.com and requested to stop supply at Kodambakkam. After that I have made reminders by mail and phone calls at least 40 to 50 times and forwarded the mail to customer care. At last I have received a mail from crm.[protected]@timesgroup.com which is furnished below. My Order No. is NAJ 045380.


                              From: Crm.Chennai [mailto:crm.[protected]@timesgroup.com]
                              Subject: RE: Change of Address

                              Dear sir

                              Please find the attachment

                              Regards
                              Crm team

                              [protected][protected][protected][protected][protected][protected][protected]
                              Date : 14.09.2012
                              Place: Chennai

                              TO
                              SUBRAMANIAN
                              New No.36 ( Old No.52),
                              Balakrishnan Naicken Street Extension,
                              West Mambalam,
                              Chennai – 600 033.

                              Sub: Change of Address Request for Order No: NAJ 045380

                              We hereby confirm that your request for Change of Address has been updated in our records and our supply will resume to your new address as mentioned below:

                              NEW ADDRESS
                              R.SUBRAMANIAN
                              New No.36 ( Old No.52),
                              Balakrishnan Naicken Street Extension,
                              West Mambalam,
                              Chennai – 600 033.

                              Supply Start Date: 16.09.2012

                              Thanking you and assuring you of our best services

                              For Bennett, Coleman & Co Ltd

                              [protected][protected][protected][protected][protected][protected][protected]
                              ________________________________________
                              Sent: Wednesday, September 05, 2012 2:10 PM
                              To: crm.[protected]@timesgroup.com
                              Subject: Change of Address

                              Dear Sir / Madam,

                              Sub : Change of Address Intimation.

                              Ref : Order No.NAJ 045380
                              [protected][protected]

                              This has reference to the telecon had with you this morning.

                              I would like to inform you that myself is shifting my rented residential accomodation to the following new address with effect from 08.09.2012(Saturday).

                              R.SUBRAMANIAN
                              New No.36 ( Old No.52),
                              Balakrishnan Naicken Street Extension,
                              West Mambalam,
                              Chennai – 600 033.
                              Mb.No. [protected]

                              Kindly note and update the above change of address in your records and arrange to deliver the Daily News Paper to the said new address from 08.09.2012 (Saturday) onwards.

                              The scanned copy of Order cum Receipt is attached herewith for your reference.

                              A line of confirmation in this regard is highly appreciated.

                              Thanks & Regards

                              R.SUBRAMANIAN
                              24/15, VISWANATHAPURAM III STREET,
                              KODAMBAKKAM,
                              CHENNAI – 600 024.


                              In the mail they have mentioned that the starting date is 16.09.2012 but not mentioned which agent we have to approach(there are more than 10 agents in West Mambalam Area) and who will supply the paper. Even though I have approached some of the agents and shown the mail coorespondence. I have been told that the TOI will sent you a Fresh Receipt for the Address change by courier only after receipt of the same you have to give the same to us, then only they will be able to supply the News paper.

                              Again and again I am making calls to[protected]the number is given in the Order Receipt). Most of the time it will be engaged tone . suppose the line is through they will ask my mobile number and inform me they call you later. But after that NO RESPONSE from TOI.

                              At the last least I have not received the paper till date(i.e.on 05.10.2012) past one month, despite my all efforts from my end.

                              I do not know why TOI is not responding valued customers even they got the full money of Rs.299/- for the whole year . The amount may not be very high for TOI, but each and every paise is value for me.

                              Hope the Best services from Times of India.
                              our news paper agent is not supplying me the paper, since i did not pay the annual subscription to him directly. where as i paid the money by chq to a guy claiming to be his representative. i already wrote a mail to u. please do the needful and oblige.

                              r.ravisankar
                              [protected]
                              Dear Sir,
                              I am the subscriber from 2008. Every year my subscription renewed with hurdles.
                              My subscription No. 27541109 renewal date was Sep. 2012. I gave my cheque for renewal in the first week of Sep. No.865426 dt. 9.9.2012 for Rs.299 to Mr. Bhaskar, your Kolathur Agent through (Mr. Vijayakumar) paper delivery boy. He has not deposited to Times of India till 8th Oct. 2012 and returned to me (the reasons now known). I made so many calls to your office finally I registered my complaint to Ms. Priya (No.638938). She asked me to contact Agent & Mr. Nagesh. I spoke to Mr. Nagesh till date there is no action also no reply from him. I am sorry to say, Mr. Nagesh is not attending my phone calls also.
                              Today also I phoned to Mr. Nagesh he is not attending my phone call, then I complained to Ms. Priya.
                              In view of the above, your Agent, Rep. and your office people is not interested to renew the existing old subscriber.
                              Thanks.
                              Sundar
                              [protected]
                              Sir, Iam not getting my paper for the last four days and when I contacted ur office I was assured of getting the same. I talked to your representative also yesterday and he told that the paper will be delivered through a new agent as the existing person is not ready to continue. I don't no how much time it will take. Kindly see that the paper being delivered daily from tomorrow.
                              Thanks
                              Arvind Srikantan'
                              [protected]
                              Respected Sir/Madam,

                              Iam getting failure notice if i send mail to your email address
                              crm.[protected]@timesgroup.com. so Iam sending my request here.

                              This is M.Dhanasekar, one of your existing customer for Times of India Newspaper and my Old Order No-NAG 035776 and New order No-NAK[protected].10.2012)and I have given cheque No 459475 dated13/10/2012
                              (Rs.299) for renewal subscription to one of your
                              customer care representative Mr.Sangeetha Rao([protected]) on 14.10.2012.

                              I like to know the status when will I get my vendors copy receipt so that I will give it to my vendor and also request you to provide me earlier before as subscription period expires on 1st November 2012.

                              Looking forward for a Positive reply/call.

                              Thanks in advance.

                              Thanks & Regards,
                              M.Dhanasekar.
                              Hi. This is Suganya. Due to the wrong information given by your customer service my cheque was bounced.
                              I called to the customer care of Times of India to confirm whether they have withdrawn the amount from cheque or not. I called to tell cancel my cheque if they have n't taken the amount because there was no amount in my account so i called them on 31st december they told that they taken the amount from the cheque. Account is my company account so after i taken all the amount i called to the customer care to cancel my cheque but they told that they taken the amount. I confirmed that thrice from your customer care. But they have taken only on Jan 4th and my cheque was bounced. I have applied loan for my company so there should not be any cheque bounce and the bank fined me Rs.350. Your newspaper is only Rs.299 only for 12months but loss for me is Rs.350. And one of the customer care staff spoke rudely with me. Irresponsible staffs in Times of India. Due to the wrong information from your side im affected like this. How they will give loan for me? And i sent a complaint mail to cmr.[protected]@timesgroup.com also but no response from Times of India.
                              Hi Team,

                              I have seen add by Tanveer Basha (mobile number :[protected]) for annual subscription of Times of India for Rs. 299 and I have opted for it.
                              I have provided cheque to him and details of it are as follows:
                              Chegue No:279701
                              Cheque date :[protected]
                              RRE Code :CR4393

                              and cheque has also been cleared .Tanvi informed me that after 20 days I will receive one paper which After receiving the paper Tanvi informed me to conatct Prasad (mobile number :[protected]) but when I contacted him he informed me his name is Kamlesh and not Prasad and he will come and pickup the paper and from tomorrow on wards I will start getting paper.I was pleased about it. But when Next day onwards whenever I tried to contact so called Kamlesh, he has never picked up my phone and always get message that he is busy and call after some time. I tried several times in a day for several days but in vain.
                              So finally I sent SMS to Tanvi that I am going to launch complaints for both of you then Tanvi called me and told me that he will take paper today and from tomorrow on wards I will receive paper but I denied. I am really surprised that Times of India is such a big, reputed and renowned company has such bad service at start itself. I denied because after complain only if they respond then what is the use of such big company. For long run and such a heavy competition in todays era this kind of attitude towards consumer will give loss of faith of consumer on Times of India and hence it will impact Business of Times of India as well as reputation.We are royal customer of Times of India and everybody in our relationship uses Times of India but now I lost that faith.
                              I request you all to kindly look into it as soon as possible and also to avoid such happenings with other Times of India Consumers.Awaiting your prompt response and action.

                              Thanking you.

                              Santosh Mishra
                              (Mobile :[protected])
                              F3, Sadh Guru Apartment,
                              Sai foundation, Kandaswamy Nagar, Kamraj Salai
                              Palavakkam, Chennai:41
                              I have spoken thrice and sent mails twice from 5th Mar'13 for getting daily TOI issue with ref. to my subscriber Id[protected] to my change of address.I got reply mail that it will effect from 16th Mar'13.

                              But now almost 10 days passed and Whenever i speak, the officer confirms that he will makes it at earliest.

                              still now i am in total dark to know when it is effected to get the daily issue of TOI.

                              I haven't thought this will be the response from TOI !!!
                              sir
                              sub; change of address my order # NAL 008988 SIR I HAVE SHIFTED MY HOUSE FROM 74, SRI AYYAPPA NAGAR, VIRUKAMBAKAM, VADAPALANI CHENNAI 600092 TO MY NEW ADDRESS # 1, BALVADI STREET EXTENSTION, NERKUNDRAM, CHENNAI 600107 . MY MOBILE # [protected] PHONE #24791970 SO PLEASE KINDLY ARRANGE TO DELIVERY TO NEW HOUSE THANKING YOU
                              Sir,
                              TODAY, I have not received newspaper. Though I am able to recieve newspaper in my 1st floor balcony, some times I could not get. Even I find newspaper on stairs(roadside approachable), or parapet extension(which has no approach). I complained this to your Mr Ram(mob.no.[protected]). PROBLEM NOT SOLVED.He gave me mob.no.[protected] of Mr Raj kumar, newspaper distributor, who mentioned he does not cover my house area. My problem remains unsolved, TODAY I HAVE NOT RECEIVED NEWSPAPER. COMPLAINED RAM AROUND 8 AM, BUT WITHOUT ANY RESULT.
                              Pl solve the problem immediately, and mention whom to contact(Ph No.).
                              PSR MURTHY, MOB.NO.[protected](CONTACT THIS NO.) /[protected]/[protected], Kamakoti Nagar, Tambaram Sanatorium, Ch-47, dt.21.5.2013
                              Devendran V.R -, Sub Id 30103980. No 71, Poombahar Nagar, 4th Street, Kolathur.Chennai 600099.Ph No [protected].
                              Cheque no 059673 dt 29.06.2014.for rs 499/=

                              Sir,
                              I sent a cheque for Rs 499/= along with a filled form(sent by you) on 30th.06.2014.by professional couriers.According to the couriers, the cover was delivered to you on 01.07.2014.When I telephoned to your office on 16.07.2014, you staff say that they have not received any communication from me. Now I understand from this casual stand by your staff, that you have misplaced my communication, and you have put me on the lurch.AT the present moment I am absolutely helpless. I am a retired man and this money is precious to me.Now tell me what is the alternative/remedy for me.I am absolutely sure that you have received my cheque, In such a situation.I request you to return my cheque forthwith.If not membership.
                              -devendran-
                              Hi Team,

                              I am the last 3 years annual subscriber of Times of India News paper but suddenly now a days I am getting very poor service and response from the Times of India Newspaper Team. I have not received daily newspaper for last 25 days for which I have called to the customer subscription phone number provided where there is nobody to attend that phone. Further I have send two mails but no satisfactory reply and very poor service.

                              My Order ID is NAN 010380.

                              Considering these type of service first of all I have decided I will not renew for the next year and GOOD BYE TO TIMES OF INDIA NEWSPAPER and I request all the customers also please do not subscribe such poor service newspaper.

                              I have decided to file a consumer complaint against Times of India daily newspaper.
                              MY SUBSCRIPTION nO 33278893
                              Despite several complaints and several promises I am yet to receive my regular copy of Times of India news paper.One Mr;Karthik from Times Chennai promised that the problem will not reoccur but alas there again the problem started and today is the second time news paper was not delivered.Please do something concrete so that this problem does not arise again.
                              Thanks
                              R.Gracious
                              i am a subscriber vide id 29841103 and i had applied for the change of depot from moolakadai to mr nagar
                              Sir,
                              My ID NO[protected], Name: ELANGOVAN, ORDER FORM NO-NBA041507, DEPOT NAME-KODUNGAIYUR. My area vendor Mr KUMAR was not deliver paper from 18/04/2015 to25/04/2015 and i gave the complaint in the CRM and then he delivered paper on 26/04/2015 and again he stopped the paper to my house so i called the KUMAR by phone to not given paper and then he gave the paper on 28/04/2015. But today i have not receive the paper, so i thought that he voluntarily avoid paper to my house.
                              Therefore i kindly request you to ask him to give paper regularly or change the vendor to MR KRISHNA MURTHI to give paper to my home tomorrow(30/04/2015).

                              My subscrption No.33278893

                              Non delivey of Times of india since 1-6-2015 news paper. DELIVERY IS ALWAYS NOT REGULAR.I WOULD LIKE TO BE COMBENSATED FOR THESE DAYS OF NON DELIVERY OF TIMES OF INDIA NEWS PAPER SINCE 1-6-2015.
                              Thanking you

                              Rosy gracious
                              I made a grave mistake of switching over from Hindu to TOI after 38 years.

                              The service and response is horrible from TOI. Arnab Goswami talks nonsense criticising everone in the country . Can he say anything about his own news paper's horrible service?

                              Suryanarayanan
                              [protected]
                              we have recently had a very bad experience with your staff Mr.Karthik, [protected]. We regret for the attitude of him.

                              Last year Copy start date: 16.12.2014 and Subscription End Date: 16.12.2015.Subscriber Id[protected], Depot Name : Thirumangalam

                              We have yet to decide about this year subscription. when Mr.Karthik (your staff) called up, I told that paper is irregular of supply of paper for every month and also late in morning i.e. 7.30 only.For which Mr.karthik replied in a manner which hurts my feeling in a very rough manner apart from that he has called the agent to stop the daily issuing before the period ends.

                              We lodge our complaint hoping times group will recognize the regular persons feeling and give respect to the individual.
                              We going to switf to buy The Hindu paper.

                              SARAVANAN
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                                D
                                DILIP KUMAR JHA
                                from Talcher, Odisha
                                Resolved
                                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                                Report
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                                Resolved
                                The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                                I have ordered for times of india vide order no GAB0030156, BUT THE NOMINATED VENDOR IS NOT DELIVERING THE PAPER, ALTHOUGH I HAVE COMPLIANED AT TOI OFFICE, BUT ONLY ASSURANCE HAS BEEN GIVEN, BUT NO VISIBLE ACTION FROM THEIR END.Spotted the delivery boys, but he is not fulfilling his commitment
                                Aug 14, 2020
                                Complaint marked as Resolved 
                                same here, its been 2 days n we hav not yet received the Times of India, Goa Edition.. my order no is GAB0006047... im from borda margao...
                                this is a shame on the coveted Times group... is this a case of Mass Negligience or A FRAUD case?
                                Its d same on my side...we still havent received it in Taleigao...My order no. is GAA0003710 ...repeated calls to their office...has shown no results...who are we supposed to turn to????
                                I am also the sufferer. When can we expect our copy? I am loosing my trust on times group.
                                I am also the sufferer. My subscriber copy has to be collected from the News paper vendor Kunde newspaper agent, near Keni Pharmacy, Cuncolim, Salcete Goa. If I do not collect the copy personally, thecopies are piled and whenever I reach the newspaper agent shop, I collect it. Can something be done? Or should I approach the consumer cell with my complaint? as it is gross violation of the basic purpose of the subscription. Do something at the earlist or all the consumers will be forced to go to the consumers court.
                                Dear sir,

                                I Sharmila Landge from Porvorim is a International Tennis Ball Cricket player and have represented India in the International Triangular series in India. I have been regular member of Goa Tennis Ball Cricket women team for last 7 years wherein Goa state team have won 5 senior women Gold and 8 federation Cup gold for the state of Goa.

                                As per my information, Tennis ball cricket is a recognized game of Govt. of India and Govt. of Goa and all facilities pertaining to other games are enjoy by Tennis ball cricket in Goa and is ranked 2nd best in the State of Goa after baseball.

                                But I herewith want to tell you that all the newspapers and electronic media are giving valuable coverage when our team wins at national level or conduct championship in Goa.

                                But as per my knowledge your paper covers only football and cricket in you newspaper for last one year giving 80 to 90 % of the pages to above games denying other games of Goa such as baseball, tennis ball cricket, taikwando, boxing etc which are performing at the highest level.

                                I here request you sir to kindly look into the matters and give equal mileage to all the sports and sports personalitities irrespective of games they play.

                                Please do the needful for the sake of poor man's games of Goa


                                Sharmila Landge.
                                To Editior

                                On the times of india goa edition dated 10th april 2009 . in the readers speaks colunm .
                                Yourl took an interview from me . In that yourl put a wrong picture of me (which is of the opposite sex)

                                Since then i have been receiving a lot of phone calls and people tease me .which is really offending ..
                                and my charcter is at stack

                                M seeking for an apology as soon as possile ...

                                from
                                Reuel Athayde
                                this is not a complaint but its a request to the editor of times of india, goa to print an article regarding the hostel of goa dental college.The new hostel of goa dental college which was inaugarated on jan 25th 2009, has not alloted to the students still.the new hostel is just lying there like a show piece.the students of gdc are in a need of hostel.since most of come travel from far off places lots of time gets wasted and we dont hav much of time to study.
                                i kindly request the editor to look into this matter
                                thanking you,
                                yours sincerly,
                                abc
                                i dont want my name to be disclosed
                                I Kishor Pachpor staying in Madgaonhave given the amount of Rs 399/- to M.r. Gopal Gawde towards the annual susciption but till date i have not received the receipt of the same and last from 15 days he is not deliveding the news paper also.

                                Kindly revert on my cell [protected]
                                hey truck bursted at porvorim!! just now.. i got pictures!! want them??

                                omkar [protected]
                                Hello Sir,

                                I would be very grateful, if you could please send me the e-paper on my email (Sundays edition, dated 4th July) as I have advertised on your newspaper the change of name for renewing my passport in Canada.

                                I have to send the copy of the advertisement to the indian consulate in Canada.

                                Hope you will do the needful.Waiting anxiously for the reply.

                                Email : [protected]@yahoo.com

                                Thank you

                                Regards
                                Nicolas Azavedo
                                Canada
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                                  A
                                  Atmaram N. S. Nadkarni
                                  from Pune, Maharashtra
                                  Resolved
                                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                                  Report
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                                  Resolved
                                  The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                                  I have subscribed for the Times of India, Goa Edition through one Mr. Prathamesh whose Mobile No. is [protected]. My Order No. is GAB0015371 and the paper was to be circulated from the 7th instant. However, the same has not yet been received by me - it is now 12.34 in the afternoon. Mr. Prathamesh the Vendor has switched off his mobile. The Subscriber's helpline No.6452020 is not working nor can I get through to anyone on email id crm.[protected]@timesgroup.com. Is this some kind of a hoax ? An advance amount of Rs.299/- the Subscription amount for one year has already been paid.

                                  The address of the Goa Branch has been given as THE TIMES OF INDIA, Goa Edition, Gr. Floor, Vivenda De Hasssan De Building, D. B. Marg, Miramar, Panjim, Goa 403 001.

                                  Would you please look into the matter before I am forced to take it to the Consumer Forum which I will do if I do not get the paper by this evening.

                                  Thank you,


                                  ATMARAM N. S. NADKARNI
                                  Aug 14, 2020
                                  Complaint marked as Resolved 
                                  I have similar problems, the news paper has not come to me today aswell, their nos 3045044/45/46/47
                                  are either busy or just ringing, i tried to conact the person whom i had subscribed his mobile is switched off i have sent him an sms last night i have not received reply as yet .

                                  I am based in candolim, camotim waddo, they said the papper wil be delivered at our residence at the time of subscription.

                                  I did not expect this from Times of India, am very disapointed .

                                  There are quite a few friends i know who are facing similar problems

                                  Are they taking Goans for a ride??
                                  same problem here. today is the second day and I have not received the copy (its 1pm now), nor have of my friends here in borda, margao. the vendor who we had paid the amount is Nacsicmento Furtdao from Fatorda. only thing we have got so far are the sms from times. none of the phone nos are working. 3045044 is always busy. call to 6452020 gives a recorded message that the phone has been temp. disconnected.
                                  i hav a different complain
                                  that is a weak ago times of india hilighted
                                  real problem faced by goans that is cultural
                                  destruction of the state by a f outsiders pouring into
                                  the state
                                  those issue are hard to spot
                                  i & my young goan frnds request your news paper
                                  to keep that issue alive
                                  we love to what is happening in our house
                                  not in the rest of the world
                                  hope that this paper will understand & save people of goa
                                  i purchased samsung split a.c. on 7/11/2007 and within 6 months i have longed the complaints 3 times to samsung customer care and more than 6 times to samsung dealer of goa who is aniket sales panjim goa my complaint no. is [protected] on dt. 13/4/08, 28/4/08, and on 23/5/08 but always the engenier comes make nothing to it and told me that the machine is not working properly and need to be changed but when i contected to dealer he said that whatever you want to do do it i am not at all going to change the machine whenever you like to go just go and when i complain about this to samsung service center they told me to look into this matter but did nothing
                                  I have subscribed for the Times of India, Goa Edition through one Ms. ritu (vasco area). the paper was to be circulated from the 7th instant. However, the same has not yet been received by me - it is now 1st of jun. Ms. ritu the Vendor has switched off his mobile. The Subscriber's helpline No.6452020 is not working nor can I get through to anyone on email id crm.[protected]@timesgroup.com. Is this some kind of a hoax ? An advance amount of Rs.299/- the Subscription amount for one year has already been paid.

                                  The address of the Goa Branch has been given as THE TIMES OF INDIA, Goa Edition, Gr. Floor, Vivenda De Hasssan De Building, D. B. Marg, Miramar, Panjim, Goa 403 001.

                                  Would you please look into the matter before I am forced to take it to the Consumer Forum which I will do if I do not get the paper .

                                  Thank you,
                                  I have slightly different problem I have lost the reciept of the subciption order and the local vendor is asking for the reciept for the delivery of the newspaper. Can you help me? though he has got the list of all the subscribers of the area i.e Mangor hill (vasco-da-gama), but still he is not checking it, he is only forcing on the reproduction of the reciept. We are taking Tmes of India from the same vendor for the past 15 years.
                                  Can you help me?

                                  thankyou
                                  I have a different complain.
                                  I am receiving the times of India paper goa edition on time.
                                  It so happens that I have misplaced the times of india prepaid cards. I would be grateful if you could help.
                                  The prepaid cards are in the name of
                                  sterol godinho
                                  Thank you
                                  Neal
                                  I would like to know if Ashley do Rosario is working with you? if so pls email his address
                                  been trying to get hold of him.
                                  I HAVE COME TO STAY AT GOA-VASCO RECENTLY & TRYING HARD TO FIND A TIMES NEWSPAPER VENDOR WHO WOULD DELIVER A COPY AT MY DOORSTEP EVERY MORNING.PLEASE HELP ME FIND ONE.I GIVE BELOW THE DETAILS OF MY RES.
                                  FLAT NO :418, SUSHEELA SEA WINDS, VADDEM, NEAR TECHNICAL SCHOOL.MY MOBILE NOS: [protected], [protected].PLEASE GET IN TOUCH WITH ME AS EARLY AS POSSIBLE.
                                  I have subscribe for the Times of India, Goa edition for 12 months. But i received only 5 papers so far from the time of launching. I call up Panjim office, Ponda distributor and even the vendor to my college area (Goa College of Engineering, Farmagudi). During launching, we were promised to deliver the paper in hostel; ironically they say so to allure us to subscribed for the paper. Besides, i found that in area like Tivim (Occasium) where there is less communication compared to my college(Farmagudi) has been getting home delivery.
                                  Therefore, i would like to say that they neglect all o[censored]s (Students). I am sure no one pays more than i did to get the paper. This is a shameful thing for them, if at all they could understand the feelings of subscriber like myself.

                                  THANK YOU
                                  Sir,
                                  I am no getting my daily times of India goa edition .
                                  I requested to the paper vendor at ponda.
                                  I am not getting any response from the phone [protected]
                                  No response.
                                  My Order No. GAB0017487
                                  NAME; USSAIN CHALIL
                                  we also face the same problem
                                  I have subscribed 12 month pre paid subscription wef 01.08.09 Order No.GAB0038981. the Vendor Mr.LRoshan Avlekar, MPT Colony, Vasco has stopped supply of News Paper wef 03.06.09 stating that he has not received paper from main office and tomorrow onwards he will not supply the paper. I have left two coupon of 11th and 12th month, how can one stop paper like this. I will wait 02 days to take action, if nor hear my complaint I will go to consumer forum. DEALER NAME SINGBAL CODE NO. CR 5078 My contact No.[protected]
                                  Hi
                                  I want to take an annual subscription of ToI.
                                  I am staying in panjim
                                  Please give me our contact number so that i can take it
                                  On 19th we celebrated Shiva Jayanti all over Goa. But your paper has not published any news of the celebrations nor any photos. Are your news reporters sleeping ? Mr.Editor you have to learn a lot regarding publishing the paper.
                                  i want part time jobs please give me small jobs after 6:00pm at night 10:00pm i work for computer hardware and networking, DTP, Computer Operator
                                  I am Mrs. Sharmila Samant from Chicalim, Vasco. I have subscribed for annual subscription of TOI Till date I have not received the aasured annual gift. My vendor is Mr. Shivanand Dandvate. Please look into the matter
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                                    S
                                    S.MANIKANDAN
                                    Resolved
                                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
                                    Report
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                                    Resolved
                                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                                    I subscribed for one year plan fortnight before. The field persons of your team
                                    (Mr. Ram [protected]) came last week collected the money and gave us the booklet
                                    (Coupon) and went away without giving the gift. While asking, he said will come tomorrow and give the same. Today i called him and asked he said to call this number[protected] and complain. This number is continuously busy and i am unable to reach you people.

                                    At the beginning, you are lacking on the service part and not keeping in your words.

                                    I am working for a bank and have recommended buying your edition in our premises. This kind of service at the start doubts me a lot. Hope these small issues will be rectified immediately.

                                    Secondly the newspaper should be delivered daily by 6.30 am. The agents in my surrounding are not that much early as i buy other magazines from them and i have stopped buying now only because of this reason. Hope this defines your job.

                                    Expecting your good service from know.
                                    Aug 14, 2020
                                    Complaint marked as Resolved 
                                    my name is Dr Gingu koshy george. I had subscibed to the Times of India, chennai edition when their people came knocking on my door on 20/01/2008. on enquiry i was told that the paper would be delivered to me from febraury 1. to my dismay i found no newspaper at my doorstep on february 1. after repeated calls to a number provided by them i got through to their call centre who informed me that i had been misinformed and that the paper would start only on 14 april, 2008. but even till today dated 22/4/08 i did not receive a copy of the TOI chennai edition.
                                    my order number is 2014833.
                                    i can not believe that such a reputed company like the TOI doesnot have an online complaint email id or even that they would resort to such cheap tactics.
                                    I'm Debashis Sadhu, is the victim of carelessness and totally unprofessional business approach from a newpaper company like Times Of India !! It's a great shock in my life that the person, who has been represented me behalf of TOI, is not bothered to filled the 'Subscription Form' duly or give me call wheather I've been received the 'Monthly Coupon' which is supposed to courier to me as he described. Subscription Fees has been debited from my Account and till date I did not received any coupon. This kind of business attitude is absolutely undesireable.
                                    I have also faced similar problem. I have subcribes TOI for 6 month on 15th may 2008 but till i am not receiving a single news paper..

                                    Times of India giving worst customer service.
                                    I jhave subscribed for one year on march 2008. Its been 2months i have not yet received newspaper till now. I have called customer 50 times. The services is not at all good im very much disappointed .Please necessary action on this issue. They keep on say will send the newspaper next day but they haven't. I have spent nearly 100 rupees for calling customer care itself.
                                    I had paid Rs.299/- towards the subscription. They had informed to me that they will deliver the paper from July 1st onwards.

                                    today is july 5th. till today they didn't delivered . Is it any fraud persons who collected the amount from me. Please confirm

                                    Supria Pari
                                    No.9, 3rd Floor, Sundareswaran koil street
                                    Royapetta. Near Police station
                                    Chennai - 14
                                    Respected sir/Madam,
                                    i was trying to send mail to careers.[protected]@timesgroup.com from 24th june Reference your advertisement published in Time of India on 24/06/2008.& 03/07/2008

                                    unable to send email to careers.[protected]@timesgroup.com

                                    for the post of Yoga Trainers ( YT-TM-08).

                                    but i am always getting email faliure message in my mail box.

                                    i am forwarding you my letter and resume in attachment or you can reply me where i can send this.

                                    Thanks & Regards.

                                    Date: 05/july/2008.

                                    Yours faithfully,
                                    (Amit Punj)
                                    I have placed an order of 1 year subscription in March '08. Till date I haven't received any "GIFT" as committed by the company. I have contacted the helpline provided and when speaking to in-charge Mr. Rahul, he said "we can't issue GIFT and scheme is closed". If there is no delivery and allotment to customer as such and not to be taken place at all, why should the scheme be launched??
                                    This is case of total Negligence and worst customer care.
                                    I have placed an order of 1 yr subscription in August'07.I was regularly receving the paper.But after 1 month the vendor came and asked for the coupon.Then I realised that the executive came to receive money did not gave me the coupons.He gave me only the receipt.After that i was continuously called TOI customer care. They assured me to gave the coupons to the vendor.But till date means after one yr the vendor came to me with 1 yr TOI bills.So now what can i do?i have already pain 299/- to the Executive of TOI.

                                    the times of idnia news paper — not a single paper delivered till today

                                    I have booked TIMES OF India news paper with ET for six month wide order no TOI6/12/370226 & STOIETSMM6/12/277573 on[protected]. and the paper suppose to stast with nov'07. Vendor name is MR.DEVRAM, I meet him and show my order receipt and tell him to start my paper, After 3-4 time request he dose not start paper. I complaint to your given number 66354021 and 22731111. almost I complaint 50 times to this number informing my paper is not start, Miss SEMA, the operator she refuse to give me complaint number, Even after my paper is not started. I tired after all these because my telephone bill are more then the cost of paper.

                                    my cheque no 435806 dtd[protected] of RS. 425 of Punjab National Bank which is duly passed in my account.

                                    Hope you will look into matter and give me justise.
                                    my contact no 28901957, [protected].
                                    PARESH DHRUV.
                                    Dear Concern,

                                    i am living in Gurgaon Harayana, We soceity members around 100 homes are subscriber of TOI but delivery service is not good and New paper hocker doesnot give service properly.

                                    i can be reach at [protected] for full detail of problem

                                    Regards
                                    Manish
                                    Fifteen days back I was called by a guy from TOI call center and was told about times of India credit card and it would reach in week. so for I didnt receive any card like that. Let me know whether TOI issuing credit card to its customers or not.
                                    i am a player of roller hockey and a part of indian team i played asian championship as well international events but neither govt. nor our own association provide any help to us. we have to shell out money from our own pocket. coz of this the indian team going on decline as nobody wants to give money and play for india. and association not taking any step to improve the standard of game and minting money only from players. please tell me the procedure i m haviong my complete story of my game and life

                                    Times Of India Newspaper — lost of times of india coupon

                                    my r number is NAA 025 481
                                    KINDLY SEND DUPLICATE COUPON TO ME
                                    THANKING YOU
                                    REGARDS
                                    TALARI VANDANAM BABU
                                    +[protected]

                                    Times of India-News paper — Non-delivery of news paper for around 2 months

                                    My order Number is NAA 092377. I subscribed for one year on 25.10.08 (ch.no.047722 for Rs.299/-) I was told that I will be receiving the paper from 01.11.08. But till date I was not delivered with the news paper. Everytime I ask for this to Times of India Office, they ask my address and assures that it will be delivered immediately. But it was not done so.
                                    I think I may not require the paper anymore and request to refund my subscription.

                                    times of india daily news paper — non acceptance of request by agent

                                    i subscribed for toi Hyd for 6 months as renewal vide bill no
                                    52786 dated 24 Nov 2008 and RRE CODE RO 1360, VENDOR CODE
                                    VO2455 NMT. I requseted te agent/vendor santosh to convey my request to stop delivery of my paper from 06 Jan to 06Feb 2009 as
                                    i will be away from house. Santosh has refused to hear my words even. pl do the needful .
                                    Hi.
                                    I am vishal Dogra, Resident of Chandigarh. I am using this consumer complaints site, because today i saw a movie Rab Ne Bana Di Jodi in "Picaddily theater" Matinee Show 3 pm to 6 pm, Our Seat No. was C15 & C16, Upper Stall, Ticket No. was 1658. The movie was too Good But the Condition of Theater was very Bad. The seats were in too Bad condition, Nails were coming out of the seats due to which my Jeans was torn . The foam of the seats was also coming out of the seats. Due to that we were uncomfortable through out the movie. The Picaddily Theater Charged us Rs.50 Per Head. And i am sorry to say it was not at all worth watching movie in Rs100, with complete discomfort.
                                    I will be highly Thank full to u i[censored] take some strict action against the Theater Authority.


                                    Vishal Dogra

                                    Times Of India — NO NEWS PAPER

                                    Dear sir/ Madam,
                                    Kindly help me, SORRY FOR DISTURBING YOU. Since last two weeks I requested many times to crm.[protected]@timesgroup.com. But no use once only they had responded, help line number[protected] attended many times but all the time they answered tomorrow or day after tomorrow they will arrange. PLEASE …. FORWARD THIS MAIL TO SOMEBODY RESPONSIBLE AT TOI. CHENNAI (If nobody is responsible for this subscription kindly inform me so that I will not disturb TOI further).

                                    CHRISTAPHER PM
                                    CHENNAI


                                    Dear Sir/ Madam,
                                    Let me know for TOI 48hrs means how many weeks or months. Already two weeks passed no paper. Please tell me your hour calculation so that I can subscribe another paper for 48 hours. Otherwise daily I will be calling your crm and wasting my time& money and your time. At least kindly give reply.

                                    6 month order no[protected],
                                    renewed with 12 months order no
                                    NAA071015.
                                    My address
                                    Christapher PM,
                                    MFA, BLOCK 1, NO-48, SELVAM
                                    CONSTRUCTIONS,
                                    THIRUVALLUVAR 3RD STREET,
                                    NESAPAKKAM,
                                    WEST KK NAGAR,
                                    CHENNAI-78,
                                    Tele 65162380
                                    Mob:-[protected], [protected]


                                    On Sun, 25 Jan 2009 crm.chennai wrote :
                                    >
                                    >
                                    >Dear Madam,
                                    >
                                    >We have taken note of your complaint regarding the supply of TOI to your address. We will resolve it within 48 hrs from the time of you receive this mail.
                                    >
                                    >Assuring the best of our services at all times.
                                    >
                                    >Regards,
                                    >CRM TEAM.
                                    >
                                    >
                                    >christapher Mathai ([protected]@rediffmail.com) wrote*:
                                    > >
                                    > >
                                    > > Dear Sir/ madamAlready requested three times through mail and once I got
                                    > >chance in telephone, irrespective of all your promises today is 7th
                                    > >day NO PAPER . if you have decided not to supply, please inform let me
                                    > >subscribe another paper.kindly respondSubscription details
                                    > >: -6 month order no[protected], renewed with 12 months order no
                                    > >NAA071015.My addressChristapher PMMFA, BLOCK 1, NO-48, SELVAM
                                    > >CONSTRUCTIONS, THIRUVALLUVAR 3RD STREET, NESAPAKKAM, WEST KK
                                    > >NAGARCHENNAI-78Tele 65162380Mob
                                    > >[protected] [protected]
                                    >
                                    >
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