Times Of India Complaints & Reviews

Yes, even i am trying to access the Pune edition but its not available all of sudden. Can anyone in TOI see n tell us whats the matter please. We request TOI authorities to start looking seriously in this matter and give us a positive feedback.

Yes me too, i m unable to get Pune addition n this is really disturbing, whereas other cities can be seen. Someone in authority please look into the matter n solve it. We want pune edition to be put up again.

Since last 2-3 weeks in January 2009, we are not able to see Times of India Pune epaper. There used to be more than 8-9 cities in the epaper but now there are only 6 cities. Please someone from Times of India take a look at it or at least explain the disappearance of those cities epaper. Pune epaper is used by many puneites who are outside pune for many reasons. Also, Does someone have the email id of Times of India editor. Please let us know.

Yes even I intersted in seeing ePaper Times of India Pune addition

Epaper of Pune Times of India is the most important resource from me, a Puneite in US, to read news about Pune. I urge TOI to please continue the online Pune edition to cater to our needs.

Please Make it available as I am also from Pune and needs copy of epaper, as currently I am not in pune.

economic times and Times of india — supplements are not available

I am regular reader of Times of india and Economic times here in KOLHAPUR Maharastra.but from last two months i am not getting Monday suppliment of economic tmes. Eighteen pages are written and i get
fourteen pages. Similarlly for times of india i dont get sunday suppliments. I asked many of my friends from kolhapur they are facing same problem. My newspaper boy says it comes in this way from poona.
Whats the problem? I went to times of india office in kolhapur but of no use. Kindlly look in to the matter

AVINASH BHUPALI

Hello,
epaper of Pune Times of India is the most important resource for everyone who is residing outside pune, a Puneite in UK, to read news about Pune. I request TOI to please continue the online Pune.
Regards,

Even I used to read the Pune edition of TOI regularly. But now it is not available. As I m staying out of Pune, in Singapore, this is the most important source of getting news about Pune. TOI, please add the Pune edition asap

Even i tried to serch the times of india for pune. Now a days, I spend almost 12-15 hrs for office and could not get time to read the news paper. it is easy to read on my desk whenever i do get time. Please add Pune edition.

Hi i am Kotru form U.A.E fr me pune times is the resource by which i am able to get connected with pune as i ve spend my golden 6 yrs in pune.But nw its not available.So plz add the pene edition ASAP.

Same here, I m also unable to download Pune edition.
I need to have the soft copies of articles in the business pages
So here is the request to concerned officer of TOI to make it available asap.

I am also facing the same problem, pune times is not available.pls add it.

hi, I m from pune NRI for 20 yrs...miss pune epaper badly.
Not sure TOI is hearing our request...we need to know everyday everything about our lovely city pune.

Not sure TOI can post all other epapers but not pune...guys let us make a group pune-epaper Group & raise our voices...howz that!!!

Yes me too could not find epaper for pune...My family is staying in Pune. And, I used to browse epaper for pune related news...Right now I am in Yemen, and only Pune TOI epaper is my source of getting news about Pune...please help get it online again.

Please start epaper service TIME OF INDIA Pune edition.

Please start epaper service TIME OF INDIA Pune edition.

please check out http://www.youtubeislam.com...
see what google is doing...google has stolen this site for a month(of ramdan) to earn profit...and it is posting violent content...it may create a communal tension all around the globe...please publish something on this..check out the page...and please I want my name to be kept private...please it is my request...
i trust oyur newspaper.i read it daily...i need your support...
your's truly
arham shamsi...

Please start epaper service of times property baroda addition.

This is a complaint related to the matrimonial advertisement in times of india, pune edition ... i am from aurangabad and had given an matrimonial advertisement for my daughter... the team of pune times working here in aurangabad is nor cooperative neither sensible for being here ... i went there and asked for the formalities for the advertisement to be pblished ... they handed me the form and informed me that 5 lines would cost Rs 2850 and we agreed to the fact ... next 2 days there was no one available on the site ... third day when we went we were told that the mentioned statement of five lines would be costlier (abt 4000) so we should decrease the content ... so it was done ... again after confirmation also, there was no add published ... again calling back to him, we could know that was a technical mistake ...ok ...before the add was published, there was a call from the head office and was conveyed that one more line can be adjusted without any extra charge ... i really thank them for that ... but today again when the add was finally published i found them in Brahmin section instead of bengali section ... for a middle class family like us Rs 2850 is lot ... so whom should we approach the same ... the local branch who is so ignorant or we should not trust TOI ?

I have been in Chennai for the past 2.5 years and have been able to access TOI Pune edition and enjoyed reading the news and folks at Pune were getting physical copies. In this way I was knowing happenings in Pune.However for the past 20 days I am not able to access it. If there is problem or the site has been discontinued TOI should inform or message should be flashed that it not available for free like in Hindu -epaper is available only with subscription. We then can take our decision.
Hence my request is the site should flash message.

Toi paper not received for last 5 days


Hello my customer id no is [protected]

Resend the coupon.

Coupon not receive at my home


Plot no 3 tm k variyar Avenue

Kilkattalai

Chennai 117

This is a complaint related to the matrimonial advertisement in times of india, pune edition ... i am from aurangabad and had given an matrimonial advertisement for my daughter... the team of pune times working here in aurangabad is nor cooperative neither sensible for being here ... i went there and asked for the formalities for the advertisement to be pblished ... they handed me the form and informed me that 5 lines would cost Rs 2850 and we agreed to the fact ... next 2 days there was no one available on the site ... third day when we went we were told that the mentioned statement of five lines would be costlier (abt 4000) so we should decrease the content ... so it was done ... again after confirmation also, there was no add published ... again calling back to him, we could know that was a technical mistake ...ok ...before the add was published, there was a call from the head office and was conveyed that one more line can be adjusted without any extra charge ... i really thank them for that ... but today again when the add was finally published i found them in Brahmin section instead of bengali section ... for a middle class family like us Rs 2850 is lot ... so whom should we approach the same ... the local branch who is so ignorant or we should not trust TOI ?

persons who cause trouble should be punished by police, court, even compensation should be given to suffered person alas!it can"t happen in india because its gandhi ji desh evrybdy is habitual of bearing problems

I am staying in Shipra Suncity built flat. We have been facing severe water seepage problem for the last one and half years. One of our room's wall is totally damaged even our tiles come out from floor Now water is dropping to our AC fitting wall This problem is weakening the structure of the flat. We have already talked to the President of RWA.He came to our house and see all structure and went to Owner of the above flat from where the seepage is coming. The person is not ready to talk to us and when last week our RWA President visited his house he didn't came out and pretendthat nobody is in the house. When we met him he was shouting on me and used loose words.This bad stucture feeling is giving mental agony and depression to me and to my family.My child at home facing too much congestion due to dust particles from this seepage.And we have avoid to use that room.

Hope you would understand our stance and help us out.

Thanking You,

Yours Truly

Mr.Malhotra

aise log jo doosron ko tung krte hai wo bahut hi ghatia hote hai unhe iss duniya main rehne ka koyi hak nhi hota voh atankvadiyo se bhi khatrnak hote hai atankvadi ek bar jann se khatam karte hai aur aise log ti ltil kar marte hai bagwan kre inki mauth jaldi hai

dear sir/madam

i wanna complain about one lady who shouts and beating her children day and night and we always hearing her children weeping. sometimes i think she is step mother of children but i don't know what is true is she real mother or step or is she mentally sick lady ? i just wanna save children because i feel pain for them when they cry i am able to do anything and i wanna slap her lady and take out children out of her home but this is not solution. i request u please tell me right way to protect children from this harassment she is living AG-410 ground floor shalimar bagh they are living here on rent or i wanna first some NGO people come over hear and feel how she behave to children and feel how much she hit them and first NGO people counseling. she control herself dont harass her children mentally or physically pl don't harassment her children but if she is doing same thing after that take right action on her which is in Indian law. thanks

Yes Mr sunny now that lady has shifted from ag 410 to new house AG 395 hope this will giive relife to peoples living near 410 but u are not that much lucky because now she has came in front of your house (395) soo keep enjoying . For u this is really the right time to place same complaint with new address. Carry onn kakee puttar .

I have subscribed the Times of India for 6 months. Recently I have changed my residence to nearby location lesser than a quarter kilometer. From then its trouble receiving paper. No complaint is properly received. Such a bad service. Times of India cant let their redears down like this. They should act on these complaints

The Times Of India / Sunday Times Subcription Complaints - Bad customer service
Review all The Times Of India / Sunday Times Subcription complaints
The Times Of India / Sunday Times Subcription
Posted:[protected] by
Mrs. Amrutha Reddy
India

My name is Mrs. Amrutha Reddy, and I am a resident of Hyderabad. One of your RRE’s Mr. Nishanth (RRE code R02009 Mob No: [protected]) had come to my door on 1st Apr 2011 with a special offer to subscribe Times Of India Dhamaka Offer. Order No: 21o517, Sunday Times Dhamaka Offer. Order No: 207936, I agree to the terms & paid him by cheque (chq no:074842 dt:04/01/11 DCBank). Mr. Nishanth promised me that my subscription would start on 8th Apr 2011.

On 8th Apr 2011, I did not receive my subscription. So, I advice people over here not to believe in such offers...

I am really very unhappy with the horrible customer service provided to me by The Times of India. I either want my issue to be resolved or I need to cancel my subscription. Such incompetence is unacceptable.

strict action should be taken by TOI against such blunders. As the reputation of such elegent esteemed daily is being hampered by probably the local distributers.

I am really giving advice and caution to everyone through site that please not to deposit money to ICICI Abhishek Saxena account No.[protected]. There is a huge fake nonweb in this.

I also made a call to this company and asked me to deposite 3000 in Abhishek Saxena Account No.[protected]. I have not yet deposited yet. What should i do please guide me. They are offering 10000 per day. It is a real??

Times Of India — Subcribed but never received the newspaper

I subscribed for Times of India more than a month back.
The paper was to be delivered starting 14-Apr-2008. till date (30-Apr-2008).
I have not delivered the paper and the customer number they gave is busy or no one answers it.
MY ORDER No.2048385

I subscribed for Times of India more than a month back.The paper was to be delivered starting 14-Apr-2008. till date (30-Apr-2008) I have not delivered the paper and the customer number they gave is busy or no one answers it. MY ORDER No.2048385

Times Dhamaka Offer-Hyderabad — Non-supply of papers

i have booked the "Times Dhamaka Offer-HYD" on 9th Jan '08 for 6months period, but till now i have received only for 2 months .This is how the TOI doing mischief to its valauable readers..my order # 6042, hyderabad

comments — Not getting paper

I am not paper from last 10 days.
I have subscribed for The Times of India (1 year package ) order no. 2049601/ from April 2008 by paying Rs 300 . I got paper for 2 month Later on i am not getting news paper from 20th june . till date, I have nearly missed about 10 issues. I contacted the concerned person mr.ankita(Helpline chennai no is 24317979 and
sarvanan n[protected]times of india employee)i asked miss ankita please connect my phone to your higher authority but she told me all are in meeting but some how i got another number, when i calledup another person told me sir no one is in office, could you please tell me if you are not able to supply paper daily then why are you taking money for yearly basis.i have calledup three time and file the complain but i am really surprised.please look into this matter asap.if you are not able to provide paper then please tell me how to get my money back.beacuse times of india is a very big concern and one costumer doesn't matter for times of india.

Times Of India NewsPaper — no response

I have asked for subscription over phone but till date there was no response and the person who spoke told they will issue the paper from 1st december but nothing has hapened so far.Poor
customer service from the News paper.

I agree, same thing is happened to me three years back. When I changed the house they stopped the paper, and even the paper has never been regular, all sundays they dont give the paper.

Again, I subscribed for 6 months, the paper supposed to come from 1 Jan 2009, it started on 3 Jan, and today 4 th Jan, again no paper.

TIMES OF INDIA IS SIMPLY DECEIVING PEOPLE.

we are not worried about money, but we wait for the paper in the morning, that times should understand.

IF TIMES CANNOT MANAGE THAT PROGRAM PLEASE STOP THAT PROGRAM, DONT MAKE THE PEOPLE FOOLS

I have the same experience as well.I have shifted from Madhapur to Kothaguda and there is no response from TOI authorities.I must say service is too poor.

The TImes of India — NOT GETTING FULL PAGES OF PAPER

sIR,

iT'S VERY PITY THAT THE LOCALES OF Faizabad near to Ayodhya has not been assured of full pages of the content of the newspapers from the hawkers.It was constantly argued with them but to no avail.We are informed that all such nuisance are the outcome of the of the by pass activity at the distribution centre of the press itself probably in Lucknow.

Kindly enquire.
Thanks
Regards.
CA, Amresh Pande
FAIZABAD-224001
UTTAR PRADESH
[protected]
[protected]

It is becoming a common practise now a days. In most cases, the TOI complaints office / Agent would never pick-up the phone. Out of fortune, if we get connected, there is no prompt response from the TOI office and no one to ensure that this issue is fixed. I subscribed for this offer on 18th Nov and the implementation is supposed to start from 1st Jan 09. I have lost one month and I haven't received paper till date (01 Feb). Its quiet disgusting.

Regards,
Ravikanth. G

I strongly agree, Times of India is out of times.
I am staying in the same address for the last 3 years.
I used to get newpaper regularly till I subscribe to the 6 months scheme.
After that, TOI local agent is not supplying properl. When we contact them, he says, he is not getting money from TOI.When we contacted TOI several times over phone, they say that I would receive from the next day. I doubt what definition TOI have in their dictionary for Next day.

I had the same experience with The Times of India Newspaper service. After i subscribed to 6mths scheme, i recieved the newspaper for only one month, after which the hawker told me that your subscription is over. When i asked their office, he said that no one will listen or pickup phone at agency.
I have the bills with me, which says i am entitled to get the newpapers every day till June 2009.
Now if someone is reading these complaints from complaints department, can i know how to proceed in this case? and who is going to provide justice to above all the consumers complaints? as early as possible.

Times of India - Terms of (dis)service
[protected][protected][protected]
1- We agree to provide subscription under an offer for a period of six months and stop it midway.
2- Our field agent will take calls but cannot do anything.
3- Our office staff express helplessness saying that they can't do anything more than call the field staff.

I have been subscribing for this paper under the "Times of India - Dhamaka offer" for more two years and renewed it last November. I am not getting the paper since the first of this month (February 2009). After 19 days, 6 phone calls and 4 assurances I am still waiting for my paper. If they can't continue the offer the least they can do is admit it.

I have tried to use the feedback form on the indiatimes portal but none of the messages get delivered.

I subscribed for TOI on dated[protected] vide payment receipt no. 73659 and 73569 both dated[protected]. It was assured by the representative that paper deliveru will start on[protected]. Since than I am trying on every possible number which is given to me. But I am not having any concrete answer.
I contacted Satish on [protected] then He gave me the number of Srinivas-([protected]) then I got the number of Raju[protected]/82) from him. I continued to receive the phone numbers but not the news paper. Is this the kind of service which TOI is supposed to give. It's not the matter of Rs. 160/- but the matter of principle. Hope the authorities of TOI will take a serious note of It.

I too faced same isseu with TOI. I have taken yearly subscription of TOI, and then i moved to the new place, i informed about the same, in TOi office in hyderabad many times, but didnt receive the paper at new place. To get the paper at new palce i atleast logged the complaint atleast 10-12 times.

After that i used to receive the paper for 2-3 days, and again the same old story used to repeate, am frustated with TOI and their agents!!!

The service is really poor!! TOI should take care of this issue.

times of india news paper — Not being delivered for 6 months subscription

I have taken 6 months subscription for your newspaper last month.And for the past 10 days I am not getting the newspaper.And I have informed your local office in Hyd 3-4 times about this and they have so far not been able to correct this.

venkat reddy
[protected]

LOST TIMES — PAPER NOT DELIVERING

I had subscribed one year and my order number is NAB-049243. Complaint no-177653 on 22.04.09 & 175232 on 17.04.09 Always thay are saying our people will call still i have not recieved paper from last 25 days. No one is bothered to call whether i am getting papers or not. Last year same thing happen 30 days i didnt recieved paper. How many times people should complain such a useless company they are running without any co-ordination company running.

i have taken yearly subscription of TOI, every 3months the local agent is stoping the paper and on reminder he used to start delivery of paper.From this month he has stoped paper & no response from the contact numbers given by thye agent

Times Of India NewsPaper — delivery not made

I have paid for annual subscription for times of india newspaper with subscriber code NAB048650, but the alloted vendor has not delivering the paper regulary at least 5 days in a month the paper is not being deliverd. Hence let them make arrangements for daily delivery or cancel the subscription and refund.

I am also facing similar problem with Times of India. I have paid yearly subscription for 16-12-08 to 15-2-09 to Venkat Paper Agency Champapet Hyderabad (Cell[protected] contact person: Venkat) through Order form cum reciept No. 18776 & 24665 but I get paper 4-5 days in a week. Hell with TOI subscription. It is etter to go with Deccan Chronicle or Hindu. Times use to come to my house and beg for subscription but now they do not bother and there is no place to lodge complaint. Let the subscription period be over & I will never look towards times.

S K Sharma
27, Dhatu Nagar Kanchanbagh
Hyderabad
Cell [protected]

wanted to suscribed ur paper so plsz send up person or else give me a call [protected]

I agree with most of the comments stated above. I paid for times dhamaka offer on 28 march 09 fir six months. The implementation was to commence wef 16 apr 09. I received the paper for about 15 days in may 09 after persuing the matter with TOI office several times. The paper was discontinued once again in june 09. No response fromTOI office. The distributer says that he is not receiving the free paper for distribution as well as monthly record from the office. The result is the customer goes without paper. Finally I had to request the distributer to supply another paper on payment. There seems to be great misunderstanding between the office and distributer that the management is not able to resolve.

please give me a call i really want to subscribed the news paper

I am interested to subscription the Times of india for one year in kolkata pl. call me at [protected]

I really agree with such incidents especially with all news papers, really am disgusting with the situation now with the TOI 6 months program, I paid money on Aug-06th-2009 and he assured to get the paper from Aug15th-2009, today September 11th but I haven't collected Single copy, I called to the office for 3 times till now and called that Area Agent for 10 times, just 3 times he picked the call and said will come there in 20 mins but he did not get his 20mins in last 20days, when I called to office they will give agent number to contact/after explaining the situation they will say some cooling statements but never take the proper action.

and that waste area agent name is srutin([protected]), khairathabad, Veernagar, I request to TOI mgmt to take necessary action against him and please avoid to happen such incidents, otherwise your going to loose many more customers and their interest towards reading the news paper.

By. Ramakrishna V

subscribed for 6 months Times of India Daily News paper in the month of July/August 2009. i supposed receive the paper from 16th August 2009. So far nothing was happened. on september 12th i made a complaint regrding this and in response to that your agents approached me and assured to supply paper from September 16th. but so far i did not get any result. this is a very high handed behaviour from the management and i will take this issue before appropriate forum, if no response from your side with in 24 hours.

N.V.SUBBARAJU
ADVOCATE,
6-4-471, KRISHNA NAGAR COLONY
BHOLAKPUR, SECUNDERABAD-80
PHONE: [protected]

The same thing is happening and happened to me in Chennai also.
They are the Bloody Greatest Cheats.

I have paid money for one year plan of times of india newspaper. But last month I lost 15 days paper.
This month also the same problem is happening. You people doesn't give any responsible. Rectify this problem otherwise please return my money.

I am also a victim of the Times Of India (TOI) 6 months subscription program.. When ever I complain that I did not receive the paper they would say it would be delivered from tomorrow and it would be delivered for next couple of days and again the same problem starts after couple of days and again I need to call. If you give a call to their numbers[protected],[protected] before 10:00 AM, they would say that nobody is available to talk and to call after sometime. TOI SUCKS SUCKS!!!
Worst of all...

I strongly agree to numerous complaint and I am one amoung them. I made several calls / sent emails and I don't know they TOI is ignoring Customers compliants.

This shows their inability to address the Customer compliants.

Rajan - [protected]

I want Times of India News Paper subscription for 6 months, and my address is
H NO: 3-1-16/137/19/1, Bramhapuri Colony, Mallapur, Near Andhra Bank Mallapur Branch, Ranga Reddy Dist, Hyderabad-500076.

contact no. is- [protected]

Please send me the concerned person or let me know how to pay the subscription amount for 6 months.

My basic question, Is there forum is only for typing consumer grievances only.
or some other authority looks into it ?

otherwise ...this is simply a farce and waste of time

If some competent authority is monitoring...they should update on what is being done ?

Please send me The Times of India Hyderabad Branch Address
and Customer Care Contact Numbers

Hi,

Customer code 200355, where the service was pathetic. The paper was never delivered before 10am... and at times not even delivered. I called the Times office several times and asked them to stop the newspaper delivery due to very bad service, and was told once the subscription amount is exhausted the delivery will be stopped. However, now the delivery boy is demanding money for the past few months of paper delivered. I was under the impression that the paper is delivered for the several complaints raised.. as a service gesture.. However, this is not the case as realised now. The boy never comes when we are at home, at times, had to ask the watchman to know if the boy had come as there is no trace of the paper.
No one at the Times office respond to the phone calls made.. 23355335, this is one of the worst of the kind of service one can expect for a newspaper of such stature.
Hope the people at Times would be sensible enough and act to atleast reduce the complaints..
Appreciate if you can look into the issue.

Sai Prasad
Bowenpally..
[protected]@india.com

Please send me The Times of India Hyderabad Branch
(ECIL)Address and Customer Care Contact Numbers...

Times of India,News Paper — Annual Subscription Paid,paper not received even after 50 days.

Dear Sir/Madam,
self has paid the annual Subscription at the time of Book fair.The Representative told that the News paper will come from, 1st of February 2010.self has complained to CRM also.So for no solution.Self is staying in Porur.My Number is [protected].
When I can get the Papper.

Please could somebody give the contact nos of the agents in the Begumpet, Shyamlal area.They have collected the 6 month subscription and then just stopped the paper after a week.How can TOI, hyderabad just be doing nothing about this.

I understand from the above posts that this has become a common issue and is affecting people across the city.Could someone give me the email id and contact nos of the Customer Care hyderabad.I shall also take this up with their head officein Mumbai.

I guess it is only in Hyderabad that this foul play is happening.It is so painful not to be able to receive the paper every morning...a habit for the last 40 years.Somebody...could you help out with the nos and the email id please.

Regards

Arindam.
Shyamlal, Begumpet.

I want Times of India News Paper subscription for 6 months, and my address is
janki sadan, vaibhav nagar karegaon road parbhani, maharashtra
contact no. is- [protected]

Please send me the concerned person or let me know how to pay the subscription amount for 6 months.

i am 4yr old customer of TOI, my subscription is over, but no one is come to renew it, pls send ur executive. f.no.303, sri sai apt.opp.reliance fresh, manovikas ngr, hasmathpet.sec'bad.

All Matters in Hyderabad only — consumer Cases

Dear All,

I am a lawyer, working across the twin cities of Hyderabad and Secunderabad. I have a vast exposure in handling Consumer matters, before Dist forums and State Commissions.
Any body wanna fight for their rights, please feel free to contact. Dont Worry my fees is afordable.

Thank and rgds

i am facing lots of problem from toi they collecting the money towards paper in advance but they are not providing the paper so i request to higher officer lokk into the matter or return my money.

k.moizuddin
m.d m/s cool care aircon
[protected]
[protected]

Same is happening with me, those so called [censored]ing area executive and supervisor telling 4m tmrow ull get but it never turned up

I subscribe for 6 month TOI but after hunderd time remainder to office as well local executive as well and local vendor no body respond. I am totally frosted with Times of india service. Finally i came to known that times of india has not giving commission to local vendor for six month subscribe edition papers. So they are not interest for the same reason.

Ajit

hi
we are readers of times of india since times of india news paper started

we are not getting news paper since one and half month we dont have contact no of the paper boy and your collection person by name chandra shekar mobile no we are having but we call there is no response, we already paid for a year, your collection person collected money for one year subsciption we got only for a week since then no paper

we are expecting and hope that we get news paper daily
And our contact address and no

G.S.SARITHA
H.NO.10-5-671
THUKARAMGATE
NORTH LALAGUDA
SECUNDERABAD
27735189
[protected]

I want to subscribe for 6 months / one year times of india news paper. Could you guys send me the times of india agent to my address. Please ask your agent to contact me at[protected].

Thank you,
Yogananda Rao Ponnada.
Contact Number:[protected].
Kukatpally, Hyderabad.

Hello,
I see that this is a common complaint that TOI stops subscription when someone moves into a new locality.

I subscribed for 6 month TOI in January this year. After moving to Ayappa Society from Secunderabad i asked the office to provide paper to the new address. After 15 days and plenty of reminders to their office as well local executive and local vendor no body has responded to my problem. I too was told that TOI has not made payment to vendor and as such i was not getting my papers. Inspite of repeated complaints i have not got my paper. The way i see it from the previus complaints written here that my money is gone and i wont get my papers.

Ajitabh Das
Plot No- 879/A, Flat No- 101
Swamy Ayappa Society,
Madhapur
[protected]

I also subscribed for the same, my name is Srihari Naidu and I stays at O U Colony and I paid Rs. 180/- for 6 months subscription in the Month of November 2010, till now I didn't get single copy, I got no of calls from Times of India office, but problem not solved.

Yeah, I strongly agree with the complaints.I have been a customer of TOI 6 months program 4 one and half years.I used to get paper regularly except on sundays.I dnt know, y the sales person doesnt drop paper on sunday.I made a complaint to TOI, but they r the real culprits, didint take any action.The same prevailed.
Last week, the sales person came up to me asking for service charge, which I have already paid before.I conveyed the same to him.

To my surprise, that rascal stopped distributing papers to me since that day.

Again, I made another complaint, still waiting 4 them to contact me.

Guys,
I think the Times of India areas sales executive is playing hand in glove game with the local distributer to cheat the customers of Times of India. We should take up the matter with their top management as a group. I am facing the following problem with TOI and their agents.

Times of India & Economic Times (group paper) print on the front page if these papers are bought together, the customer will get 30% discount. but the local distributer is denying this concession and demands full charges for both papers, saying TOI is not giving this discount.

I would like to take up these matters with TOI higher-ups, through email and phone campaigns. I feel group campaign yields better results for all o[censored]s.

I request those who are being cheated by TOI / their agents in Hyderabad, specifically in Madhapur area, to send me an email, contact number, and the issue they are facing. I would like to include their issues as well and take it up with TOI Hyderabad.

Ravi R
email: [protected]@gmail.com
Ph:[protected]

i agree...from 1 and half month we are complaining for changing of address from jalavayu vihar, kukatpallly to chandnagar, but still the lady saying that she will talk to the executive and then will call us but unfortunately it is us wo are calling them and getting the same answer.we have told them that we are getting a very bad view of TIMES OF INDIA...even after getting the mobile number of the area executive SHIVA [protected] who was supposed to deliver times newspaper from 16-05-11 to 15-11-11, of which we never get any, he is not picking our call after talking once to us...we dont know what kind of people are this...[protected], [protected]/23254223, BCCL, TIMESHOUSE, 8-2-351, ROAD#3, BANJARA HILLS, HYDERABAD-34.MAIL ID: cs.[protected]@timesgroup.com

Date[protected]

Kindly Attention
I Applied for renewal of my passport on[protected] File No.HYDF0002951, police verification was done and the police report is clear, from last about four month the RPO Website said :Due to unavoidable circumstances the dispatch of passport has been delayed and will now be dispatched in a week, But till now we have not received the passport. I request the RPO to dispatch my passport at an earliest.

FROM:
SANDEEP KUMAR MODI
21-7-588/1 & 588/1/A,
KHOKARWADI,
HYDERABAD.500002
MOBILE: [protected]

2 years subscription offer — not getting service of newspaper

Hi,

I am Santoshi A. Kamble. I was issued cheque No.044562 dt.04/06/2011 in the Name of HT Media Ltd. I have received the coupons also but till today I am not getting the service from the vendor. I am also trying to call your Executive Mr. Ansari Nawaz From last week but his phone is switched off. I can’t understand when I will get my newspaper regularly. And please send me the name of vender in Dombivli so I can contact him.

Please reply me
Regards

santoshi

i want to know offer about u r paper. perviously i need take paper on 6 months offer.
from last 6 months i was not taking paper. i want to know.
can u help me ...


THRINATH
[protected]

Times Of India — not getting copy of TOI

Hi,

There is some issue in receiving newspaper ( TOI) , I had subscribed Times of India on 14th of last month, but I did not get a single copy of newspaper till date, I have called the concerned person a number of times who made it subscribed for me( on number [protected]) ,
but there is no proper response from the other side.
It will be really appreciated i[censored] can look into the matter, hope for an early positive and response.


Here are my contact details:

Rakesh Ahuja
[protected]
Flat number -303, Adarsh residency , Anand nagar colony, Behind Masjid, Kondapur,Hyderabad.

Thanks

Is there any any one from Times of India, who can reply for this. how irresponsible..!!!`

Times Of India — not receiving newspaper

I have paid for yearly subscription of The Times Of India. I still enjoy the privilege of three and a half month but they stopped giving the Newspaper . I am entitled to receive speaking tree but i have not received a single copy!!!

subscribed for 12 months Times of India Daily News paper in the month of jan 2011to feb 2012 i not receiving paper from past 2 months my address is 22-1-767 second floor noor khan bazar hyd my ph nu is [protected] bill nu 54951 Hope the people at Times would be sensible enough and act to atleast reduce the complaints..
Appreciate if you can look into the issue. for cont ph is [protected]

I opted for offer yesterday via executive after speaking to my current delivery man (As per him he dnt have offer) and hence I stoped my current paper and went with TOI offer for 6 month. Gave 169 as Check and 30 as Cash. Today morning I recieved a call saying that they will not deliver cause my delivery man called them and told something and now he is saying offer not valid in KPHB phase 5. This is really rediculous.
Phone No. and name of TOI Subsriber : Shiva ( [protected])
Phone No. and Name of my Delivery man : Sai ([protected])
Area : KPHB Phase 5.

I strongly agree that Times of India is out of times and now people should avoid such scrap newspaper and specially its service i mean it delivery.

I used to get newpaper regularly till I subscribe to the 6 months scheme. After that, TOI local agent is not supplying properly. Even he is receiving call. When I contact him finally, he says, he is not getting money from TOI.When i contacted TOI several times over phone, they say that I would receive from the next day. I doubt what definition TOI have in their dictionary for Next day.

Please dont subscribe for 6 month schemes of TOI.

The same thing also happened to me during my shifting intra-madhapur. It has been alsmost 25 days and still I am not receiving my paper. How to get rid of this guys?

Hi,
I payed six months subscription for times of India. But now I moved from DD colony, Baghamberpet Hyd, to Bowenpally. Sec-bad, Andhra Pradesh.
I already informed the sales person three weeks ago but he is saying wrong number and responding to me, he is lieing.The sales person 's name is Sandeep, his number is [protected].I didn't get the paper for one month.

Please take care of my issue.

My old address is
2-2-25/3/5, plot # 233;D.D.Colony, Baghamberpet, Hyderabad 500013.

My New address is
H.No: 8-7-1806/A
Apt# 204, Sai Krishna Heavens
Swaradhama Nagar
Near St.Andrews School, Dairy Farm Road
old Bowenpally
Secundrabad 500011


Thank you
N.Madhusudhan Reddy
[protected]
[protected]

Hi,

We are two people also facing same problem.We have scbscribed the new paper on aug 2011.and the news paper delivary person has said your name is not in list.so I am not delivering the TOI newspaper.contact for this peroson number is ravi([protected]).Even Iam not able to find the contact information for TOI in Hyderbad.In case any one please reply to my email id.

Thanks
Sreenivas M
[protected]@gmail.com

Hi TIMES OF INDIA, Any one give me response pleaseeeeeeeeeee...

I am A.MOHAN Damaka offer-6 month subscriber booking date-04/04/12 VENDER NAME-NARESH.P, CODE NO.VO7070, DEPOT CODE NO 02912.CHANDANAGAR, DATE OF IMPLEMENTINO DATE-16/04/12, My Adderss H.No.104, Anu Residency Sureksha Enclave, Chanda Nagar, RE Name-Ch.Kishore My Receipt no.346148
RE Code-R02118

My Promble was lost Monday to till date i am not recived TIMES OF INDIA PAPER with out agency information this IS 2nd time i renewd this dhamaka offer LOST TIME OLSO SAME ISSUE NOW OLSO SAME SIX MONTH PAKAGE ONLY UR PEOPLE GIVING 3 MONTH PAPER, Please check the vender WE RESPCET ONLY TIMES NOT VENDER PLEASE UP DATE MEEEEEEEEEEEEE.

MY MOBILE NO.[protected] Date-30/05/12

It happened in my case too.


To
The Circulation Manager
Times of India
Banjara Hills
Hyderabad

Sir,

Sub: non-receipt of times news paper for the past15 days.
no reply from you for my mails dt.31/05/12 & 01/06/12, 05/06/12
I have paid subscription for supply of times newspaper for 6 months in january2012. Recently we have shifted our premises to[protected]/D/297 first floor near shalivahananagar park, shalivahananagar, moosarambagh, dilsuknagar. We have told the delivery boy that we are shifting our residence and he told that he would deliver the paper at the new address but since 15 days we are not getting the paper. Kindly take up the matter with the agent concerned and see that the paper is delivered at our place regularly.

previous address present address
[protected]/D/206 ground floor[protected]/D/297 first floor
shalivahananagar, moosarambagh near shalivahananagar park
Dilsuknagar, Hyderabad-36 Shalivahananagar, moosarambagh
Dilsuknagar, Hyderabad-36

Kindly see that the paper is supplied regularly at our premises.

Yours sincerely,

C.vasantakumar
[protected]
[protected]
[protected]
[protected]
[protected]

Times of times — paper discontinued

Hi
This is to bring to your notice that i had booked the times twenty news paper in the month of Jan 2012.And my vender started to put in the paper and stopped the supply after one month.when i went to ask why? he said the agent has not given me the coupon though the cheque was cleared on 31/01/2012.(chq no 743548 name Bennet coleman and co) Then i asked for the agents no and he gave me the no [protected] Sachin and i called this person first time he said that he ill start the supply but he did not start.several time i have called him and this way the time just passed (more than three and half month) recently i spoke to him he is saying to give him a cheque again and he ill return the money and start the supply and i asked him why to give the cheque when i have already given the money.Then he started to abuse me with bad words and started to threatening me saying that iam going to village once iam back iam going to see you.no news still now!
Tell what to do in such situation when a customer suffer like this.who ill help me in this regard when these kind of cheep cheating agents are operating only for money? Mr Narayan K Gowda [protected]

Times Of India — have been not receiving paper for last 3 months

Recently i have changed my address to RTC-x-ROAD(1-1-17/16b,C/O Rajamohan,Jawahar nagar) from onwards im not getting news paper and i have called many times to times of india help desk and i have provided my new address to them,but there is no luck ,very poor service . I have been facing this problem since 1st April 2012.

I am staying at Niampet villages and have taken 1 year suscription in august. I am not getting paper on weekends and festival times. no use to take the 1 year subscriptiondue to this.

Sir/Madam,
I am resident of 13-3-107, BADA BANDA, MUSTAID PURA, KARWAN, HYD -6, facing severe problem regarding drainage overflow in front of my house, since one month. Due to which all the residents of this area are also suffering health problems.
I have given complains many times at 155313, and also spoken to the AE Mr.Ramesh, but no response taken until today.
I request your kindself to please publish the attached photographs in your news paper, so that it will be known to the whole officers and community. I guess some immediate acton will be taken.
Pls feel free to contact me at any time.
Thanking you
Name = Dabeer
Cell=[protected].

Sir,
I have renewed my subscription for another one year from[protected] to[protected]. I have so far not received the advertisement concession coupons. Please arrange to send the same at the earliest to my following address.

Please confirm.

With Regards.

B.V. MURALI MOHAN
FLAT NO. 303, 6-1-106, SESHAGIRI APARTMENTS
PADMARAONAGAR, SECUNDERABAD - 500 025, A.P.
Mobile: [protected] / [protected]
Email: [protected]@yahoo.co.in.

Sir,
I have renewed my subscription for another one year from[protected] to[protected]. I have so far not received the advertisement concession coupons. Please arrange to send the same at the earliest to my following address.

Please confirm.

With Regards.

B.V. MURALI MOHAN
FLAT NO. 303, 6-1-106, SESHAGIRI APARTMENTS
PADMARAONAGAR, SECUNDERABAD - 500 025, A.P.
Mobile: [protected] / [protected]
Email: [protected]@yahoo.co.in.

I have subscribed The Times of India news paper 6 months package thrice.First time, got paper for around 4 months with lot of breaks.Second time they assured to give the paper daily and shown the offer this time it was 250, taken as cash.Never seen that person again.Third time after 3 mths or so came to the apartment again and got caught, this time assured and taken some balance amount framing some story.Not seen again.Found him in madhapur road on a fine day and this time, given his phone number, got news paper for 3 days.Thats it.Whenever called, wont pick up the call /disconnects as soon as hear my voice..Atleast pls let us know where to subcribe for newspaper?Amount Paid to Rajedra Goud and he told the service or paper delivery contact person's name is satish.Its not only one case, whole apartment has these kind of stories.If you have some complaint we give it on Newspaper, when newspaper itself cant maintain their office, whom to complain?[protected]@gmail, com

I am subscriber of 1 year subscription of Times Of India in Kondapur, Hyderabad. i supposed receive the paper from 16th July 2013. So far nothing was happened. i have made a call everyday to the respective area agents and in response to that agents approached me and assured to supply paper next day-next day. but so far i did not get any result. this is a very high handed behavior from the management.
I request please take a strong action regarding this.

-pradeep

Subscribed but never received the newspaper - Times Of India

I subscribed for Times of India more than a week back.
The paper supposed to be delivered starting from -Sep-2013.
I have not received so far the paper and the customer number they gave is busy or no one answers it. Amount already paid through Bank Cheque no.224252 (SBI Bank) worth Rs.425/-
waiting for your positive revert.
My contact No: [protected]
Name: Mohan

Same is the case with me, within Hyderabad I have shifted from Kukatpally to Deepthisri Nagar (Miyapur)...it has been over 20 days by now and they just don't meet the promised made over the phone. I dont know what is the way out? Can any one help.

This is
Ramakrishna Nannuri from Vivekananda nagar colony, kukatpally, i paid one year subscription for Toi dated 17/11/2013, for this issued cheque no:005391 dt:17/11/13, it was cleared in my bank icici account, from last month i did`t received paper.


In this regard i asked several times our paper agent but i did`t get proper reponse from concern local agent.


In this regard i am requesting and do the need for for get the TOI.

Ramakrishna


[protected]

I am not receiving Paper for the past 15 days. I complained it to TOI customer Care and I also informed local paper agent but no response till date. Its been more than two weeks. I think TOI won`t take care of long term subscribers it seems. Because this is not the first time that I am facing this problem. I subscribed for Annual paper scheme and within 6+ months they skipped 35 days. I am not sure what the management is doing on it. I would request concern authorities to take such kind of issues very serious and try to resolve ASAP otherwise it would creat more issues.

Manohar
[protected]
Hyderabad.

I am getting times paper only after 9 am.i have sent number of mails and informed over phone .no response.my id no 26817333. contact phone no [protected]

We live in Sunciy Appartments in Bangalore at Sarjapur Outer ring road. We have been out for 10 days our newspaper vendor from Times of India is saying we have to pay for full month instead of jus 20 ds inspit of the fact that we have informed him before going that we will be out for these 10 days.

His plea is that since you have taken combo offer of Economic Times and Times of India so it is for complete one month when we talked to Times of India office they say it is totaaly wrong offer is valid even for a day he cannot force customer to give ful month payment.

They also assured us that paper will be start coming from other vendor to us in 2- 3 days then ater 3 days they told us same vendor will deliver you from tommorow but even after 10 days it is not coming inspite of the fact that we have been talking to TOI office every day and every day they assure it will come from tommorow.

Seems TOI has created monopoly of vendors in particula area instead of company controlling the vendors they are controlling the company and not even litsening to them which is creating problem for the cutomers. It was assured to us by Samita Kulkarni, Amar and Asik from TOI Subscription Office Bangalore

Our order no was 264150.

Our Vendor was TKR News Paper Agency his name is TK Ravi Kanth

This should be taken seriously by the company else these vendors are almost hacking the company with their power.

newspaper — no delivery of news paper

i am leaving in maduravoyal. and i am not getting the news paper regularly. what shoud i do???
i have suscribed for 1 year. 20 days he has given after that the news paper is not coming...

Times Of India NewsPaper — non delivery of news paper

Times of india news paper is not received by me, the agent said already to me from 16.1.2010 i wont get my paper , although i paid full upto arpril '2010 .
why , he said the coupan has been taken by the boy of the previous agent, he said i have got your coupan so i will not deliver and i willl encash the paper upto april and take the 300/- which you already paid. due to decency i delivered upto now from april09' jan'10 without getting the coupan , now no more waiting for the coupan and i will take the money in my own way. times of india is keeping quiet, i belived times and i bought, and they said particular agent willl deliver, he delivered it for ten days and taken the coupan , now by begging other agent supplied me after a log of negotiation, but still thefirst man who taken the token encashed, now the second man said i will get by supplying the paper of yours to others for 3 months,
times of india is the most crooked organisation, i request all customers not to buy times, a new slogan those who read Hindu in chennai - their son or daughter will pass IAS easily, those who Buy times their son or daughter will know through the times, how many restrarents and eateries, and outlets, who is the new cinema girl, what kind of night clubs are avilable all these things only they will know and it will easily go to their mind, and you will get a rottan son or a daughter
thanks

The TImes of India — Late & Irregular supply of news paper

I have subscribed Times of india newpaper vide consent no. 2288289 on 09/09/2008. Accordingly, I have paid Rs. 199/- vide cheque and same was debited from account. I have told that the paper will be delivered from 18/09/2008. But I am not getting the same.I have started getting the newspaper from 01112008. I doubt it is my vendors fault also along with you people.So I would like to change my vandor. Pls let me know what is the procedure asap I have tried several time to their helpline no.[protected]/22137085/86, but no body even think of picking the phone.

Dear Sir,
I am a resident of Flat 101, Saiya Co-op. Hsg. Soc. Ltd., Plot E/1, Sector 12, Kharghar, Navi Mumbai. I am a regular reader of Times of India. In Kharghar there is a vendor problem. Each one of them Monopolises
Building on mutual understanding with the result other vendor cannot put paper in that building. This also results in readers finding it difficult to change a vendor on irregularities commited by him as other vendors are not ready to supply paper. With the result I am finding it difficult to get a good vendor fot me to get Times of India paper at my doorstep.
You are requested to inervene in this matter and solve it as ur circulation is affected by the above monopoly of the vendors.Thanking u in anticipation,
R.Ramanathan, Mob: [protected].[protected].

Times of India — subscription of times and et

only one aggrogant dealer not delevering newspapers.contacted aurangabad-maharashrra office mr mandlik-[protected] two months back. nothing happened.my contact [protected][protected]

I too subscribed for Times of India newspaper in February 2009. i received the copy for two months regularly but now the local paper agency (Royal paper Agency Kharghar Jalwayu Navi Mumbai)has stopped droping the newspaper at my door step.

I am thinking to lodge complaint to consumer forum. Sufferer plz join me.

Sir,

I have renewed my subscription for TOI and got the Vr. No NAB095982.
So far I have not received the copy of the voucher. It was also not sent to the agent.
The local agent insist that I should get the same from you hand it over to him.

Pl send it at the earliest.

Thanking you,

G. Kulandaivelu, B4 Nahar Deshna, 165 East Mada St., Thiruvanmiyur, Chennai 600041
[protected],

I have gone for full year subscription with TIMES and ECO for 850/- p.a. And I have not received ECO for almost Three months they took payment in advance and no one gave any kind responsibility. Paper delivery also changes on almost quarterly. I have faced lots of problem in Yearly subscription.

Times Of India NewsPaper — Non receipt of gift & Coupon

Sir
Iam residing at No.26 LIC Colony, East Tambaram, Chennai-59 Mobile [protected]. I have paid Rs. 299/- through online for the renewal of Times of India Newspaper and the new order number is NAA[protected]. But till date, I have not received my gift and Voucher coupon despite repeated phone reminders. I am getting my newspaper daily but when they ask for coupon, how could I settle to them. Since no steps have been taken sofar and creates mental agony, I hope this complaint will restore without any undue delay. I hope the management will take stringent action against the erring official and save the company image pl.
Thanks

S BALAJI

I Jasodulal Hazra subscribed for one year plan fortnight before. The field persons of your team (Mr. Rabi Chatterjee[protected] came last week and visited my house. but due to my absence he left without delivering the coupon in the letter box . I have contacted ZODIAC EXPRESS and they advised me to contact Times Of India Customer care in this regard.
Expecting your good service from know.

Name:Jasodulal Hazra
Contact No:[protected]

Dear Sir,

I am residing at A. E./4 L.I.G. Colony, behind Maya medicose, Indore. I had given a cheque of Rs. 99/- to wards B.C.C.I. Cheque No. 413895 dated;26/08/2011 by the name of my Mrs. Farida Ali to hawker Ramsingh Raghuvanshi.But till he has not given Redemption voucher and gift.
So kindly look in to the matter & issue necessary instruction to concerning for supply the same.
Thanks.

Yousuf Ali

I Jasodulal Hazra subscribed for one year plan one month before. I have issued a check for you one month ago, also debited from my account on 14/03/2012. But still now I am not receive my coupon.I am concern in this regard.
Expecting your good service from know.


Name : Jasodulal Hazra
Contact No: [protected]

Combo Offer Overpriced

Hi, I am based in Sector 10-A and my news Agency is Dharambeer News Agency, they are charging 290 Rs p.m for the Combo offer and when i said the price is 230, he said the combo are available in DLF and not in this area.

Dear Sir,

I am Pandian.

My room address below

C.P.M.Pandian
Door no-46,
41 street, D Sector
Annanur,
Chennai.

Sir, i want times of India -annanur place condact person phone no for to know more details .

I want Times of india news paper daily for improve my english.

Kindly help me.

Thanks

C.P.M.Pandian
[protected]

I am also facing same problem of non-delivery of times of india news paper.I am not getting the paper for the past 8 days since 28th August 2010. In this regard i have complained to TOI OFFICE more than 4 times but no response from the concerned authorites.This is highly condemnable. Their Local field staff karthik is very arrogant and discourteous to the subscribers.He is at selaiyur( camp road). The authorities should remove him forthwith because he is doing disservice to the TOI. After collecting pre-paid subscription for 12 months, TOI OFFICIALS are not bothered about delivery of news paper to subscribers. It is high time people should boycot TOI PAPER and switch over to some other paper. Definitely, people will teach them a befitting reply to the callous and indifferent attitude of the authorities of TOI .

dear sir, my network problem has not been solve as of now you asked only for two months it is six months now what should i do.


--- On Fri, 4/4/08, [protected]@relianceada.com <[protected]@relianceada.com> wrote:

From: [protected]@relianceada.com <[protected]@relianceada.com>
Subject: RE:'RIL=[protected]'Reference to your mail regarding Service Request ID 65605004
To: "tarun arora" <[protected]@yahoo.co.in>
Date: Friday, 4 April, 2008, 6:26 PM

Dear Customer, In response to your mail regarding Network coverage issue, please note that we have proposed cell site in the mentioned area. It is expected to be functional within next 2 months and that should enhance the coverage in the mentioned area. Yours sincerely, Indrajit SurveCustomer Care Reliance Communications The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message-----
From: tarun arora ([protected]@yahoo.co.in)
Date: Monday, March 17, 2008 08:01 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE:Reference your mail dear sir, this is last and final complaint to you regarding network problem at our residence- flat no 205/206, been appartment, plot no-96, sec-14, koparkhairne, navi mumbai
we are facing this problem from last 8 months
we have approached all the ways to inform you but as of know there is no solution and end to this problem
we are mentally harrased by call drop and disconnects
because of this my telephone bill goes up
please give us the right answer
if you cannont solve this problem even then let us know
please take this complaint as one wk notice either we will move to consumer court
expecting a prompt response. thanks tarun aroramumbai[protected]

"[protected]@relianceada.com" <[protected]@relianceada.com> wrote:
Dear Customer, In response to your mail regarding reminder calls received to you for payment, please note that your complaint has been forwarded to our business team for appropriate action to be taken. Further, to your mail regarding network and coverage issues, we would like to inform you that we have planned a new cell site for the area were the coverage issue is experienced by you. It is expected to be functional very soon and this should enhance the coverage in the area mentioned by you. Yours sincerely, Indrajit SurveCustomer Care Reliance Communications The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message-----
From: tarun arora ([protected]@yahoo.co.in)
Date: Friday, January 04, 2008 09:02 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE:Reference your mail Dear Sir, I am making very clear to you that i should not get any call regarding the payments or reminders please update your policies and do not disturb us with your most tire making reminders. And please note i have been hearing about this coverage updation from last 7 months but response is zero, give us the results keep the hope with you. Stopp harrasing us. thanks tarun arora

"[protected]@relianceada.com" <[protected]@relianceada.com> wrote:
Dear Customer, In response to your mail regarding network and coverage issues, we would like to inform you that we have planned a new cell site for the area were the coverage issue is experienced by you. It is expected to be functional very soon and this should enhance the coverage in the area mentioned by you. Further note that your payment of Rs 1987/- dated on 30th december 2007 has been updated in our records. Also note that as per our company policy we give reminder calls to every customer, just to remind him to pay the bill for the convenience of the customer and these reminder calls are discontinued after the payment starts reflecting in our system. Yours sincerely,

Pankaj PaiCustomer Care
Reliance Communications

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message-----
From: tarun arora ([protected]@yahoo.co.in)
Date: Saturday, December 29, 2007 03:53 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE:Reference your mail Dear RAhul,

thanks for the feedback but i would like to inform you that i am getting this answer from last six months and now i am tired of all this either you provide us the services or take this mail as a 15 days notice.
No more interested to harased by you
I would like to mention i am getting calls from your department regarding bill payments as well, whereas my payments are on time deposited before due date
Kindly do the needful.

thanks

tarun arora
mumbai
[protected]

"[protected]@relianceada.com" <[protected]@relianceada.com> wrote:
Dear Customer, In response to your mail regarding network and coverage issues, we would like to inform you that we have planned a new cell site for the area were the coverage issue is experienced by you. It is expected to be functional very soon and this should enhance the coverage in the area mentioned by you. Yours sincerely, Rahul NaiduCustomer CareReliance Communications The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately. -----Original Message-----
From: [protected]@yahoo.co.in ([protected]@yahoo.co.in)
Date: Tuesday, December 25, 2007 04:48 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: WS/RIL - 269896 Customer Service Report

First Name tarun
Last Name arora
Phone [protected]
Email ID [protected]@yahoo.co.in
Address flat no - 205/206, beena appartment, plot no - 96, sec -14, koparkhairne, navi mumbai
Address2 not applicable
City Mumbai
State Maharashtra
Country India
Pin Code 400709
Subject -
Email Reason 1 Customer Complaint
Email Reason 2 Network
Message i dont mine to say that i did a mistake after choosing reliance from last six months i am followiing with your staff regarding network problem at my home but always getting false information regarding network problem i am facing the following problem call drop due to network problem to receive the call i have to stay at one place at any time i move my clall is drop which i very irritating and increasing my phone bill as the result of call drop i have to again redial your back office staff is following for payments even after depositing the payment the most horrible experience of my life i am submitting this complaint to your if does not resolve within one wk i will take this matter to consumer court. this all is effecting my mental peace, monitory loss and harrasement. kindly do the needful.
Account ID -
Reliance Phone Number [protected]

Go to times of india website and subscribe from there, you confirm to those people, once they tell him he will not be able to charge you any thing extra.

dear sir,
i have been reading the hindu since 1963 onwards and now i shated to times of india ever since you lanunched in chennai. now a days you are missing the share quotaions, particularly on 26th november, and 2nd december. this is very important news item which many of my friends and chennai readers are interested in noting them . if you continuously do not publish the share quotations, i think many of the readers may have to go back to the hindu. it is left to you. any feedback is highly appreciated.
thanking you,
yours sincerely,
nageswara rao and others

new paper not delivered

welcome to new edition chennai city

Agree & moreover kindly publish Exchange, bullion rates on daily basis & also weather report with fax image like Hindu

crm.[protected]@timesgroup.com

I too face irregular delivery of this paper. May be due to the negligence of TOI or no tracking mechanism the delivery boy or the delivery agent make a quick buck in not delivering the copy to subscribers.

TOI should device a feedback mechanism to resolve such issues on daily basis through email and how many copies are not delivered to subscribers.

Vanisree
Chennai

Times of India-Chennai Edition — No issue of Paper supplied even for a single Day

Sir i applied for times 1yr subscription pack & after gettin the booklet order No-NAA 113786 in 'Jan 09', i nad not received the Newspaper to my place even a single Day its been months, i hav been calling to Chennai marketing Dept(Mr.Srinivasan) but i hav not received my Refund / any response frm them, So now i hav decided to File a Suit immediatly, if this complaint does'nt affect them..

I too face problem reg the irregular delivery of this paper. This is purly due to the negligence of TOI.

The delivery boy or the delivery agent also switching off their mobiles.Unable to reach them.Even i have not received the bag which TOI have to as per the offer.

I also got a call from TOI regarding feedback, i also informed them about this.But still no actions seems to have been taken.

TOI definitely needs to look into these complaints.

Arunraja B
Chennai

I have also made so many complaints via phone and email. So far not got a reply or acknoledgement from TOI, Chennai

NAB 040285 ; RRE CODE CR0130 ; Complaint ref is 185254
Tuesday, 26 May, 2009 10:25 AM
From: "saiprasanna V" <[protected]@yahoo.com>View contact detailsTo: crm.[protected]@timesofindia.comCc: "Sai Prasannav" <[protected]@yahoo.com>Hi,

I'm an ardent reader of TOI. I have been TOI customer since it's initial launch an year ago. I live in Nanganallur/Ullagaram area. My order details etc are

NAB 040285
RRE CODE CR0130

From the first day of my subscription this year, I get my paper only round 8 AM. It is hardly of any use to me as I need to leave home to my office around 8 AM. Well, it is was good last time that atleast i was given 12 coupons and had a choice to move to a different dealer in between. This year, my dealer has not even shown my subscription form and all I have is the order form and I have been fighting with him over past few months to return my form so that I can move to a different dealer. Atleast, once in a month I don't get TOI at all. When I call my dealer, he gives some lame excuse. His RRE code is CR0130.

I also buy The Hindu paper and there is a another dealer incharge of it. I usually get the Hindu paper within 6.30 AM. He also supplies TOI. I wish to switch over my dealer.

Regarding this I have complained thrice to TOI call centre and of no use. My latest complaint reference is 185254. I was promissed that the problem would be sorted out by Monday (25th May) but still the complaint is in pending status. Even today morning I called up the call centre for checking the status.

Well, as far as TOI is concerned I have paid my cheque to Benett and Coleman and think TOI is responsible for this poor service.


Could anybody from TOI call up and solve my problem. Else, I might need to take this issue to Consumer court for poor service ( whether you care or not.)

Sai Prasanna. V

TOI Chennai Edition — not getting paper regularly

First of all I should say the Times of India News paper has got variety in it, at our home everybody likes this news paper, we should say that we have now addicted to it. the only compliant is that I am not getting the paper regularly, i have subscribed first for 6 months then now for 12 months. for the first six months i got it regularly but now i am not getting it regularly, they have given one number [protected] but he not picking up the phone since morning

kindly do the needful

G.Chandrasekaran
Chartered Accountant
flat F-2, JS Raghul Royal Appartments,
# 104/46, Vadivelu Street,
Perambur, Chennai - 11
mobile [protected]

I am not receiving papers regularly, for last two days papers not deliverd, when I renewed the subcription the original and customer copy was taken by the agent now I do not have any reference,

My address is

Rozario Joseph
Plot No. 3 A, "C" Block,
Thanikachalam Nagar
Chennai-600 110
Hand Phone: [protected]

I had requested change of address on 23/10/2009 but so far there is no action. They just updated their database and I have not received papers so far. I have been calling them on daily basis and they say you will get tomorrow but no response. I had already lost 2 weeks of paper.

Order Number: NAC006153

I am one of the subscriber of TOI, Chennai. But to my knowledge (All India Inter University Athletics Championship) is being held at JN, Stadium at Chennai. But there is no coverage by the TOI. Is this the way TOI covers the sports.

R. Rajagopal

Three days before I wrote to TOI about Non coverage of (All India Inter University Athletics Championship) is being held at JN Stadium. But to my surprise Immediate action has been taken. Good.

The very next day the coverage has stopped, Why?

Can I get in my Mail.

R. Rajagopal

Dear Sir,

I am one of the subscriber of TOI. To my surprise Yesterday there was INTERNATIONAL MUMBAI MARATHON. Why there was no coverage? If this continues for long, I will not subscribe, and will tell my friends not to subscribe this paper.

Give your comments to my mail.

R. Rajagopal

Dear Sir,

To my surprise the sports coverage of times of India is not upto the mark. From Today (04.02.2010) to Sunday (07.02.2010) All India Masters Athletic Championship is being conducted at JN stadium. Kindly do the coverage.

R. Rajagopal

This is to bring to your kind attention that I am a regular subscriber to TOI for the past 3 years. Prior to this I was a regular reader of "The Hindu" for more than 10 years. I have also recommended more than 15 persons to subscribe TOI.

Worst Service

I received my copy daily on time (Before 6:30 am) during the 1st year and I was happy on the service and quality, which also made me to subscribe for the next year (last year). But from last year this has become worse, I neither receive my copy on time(Min only after 7.30) nor receive the paper regularly. if it rains I am sure now that I will not get the paper for the day, even my kid knows that.

Especially even it drizzles I don't get the paper for the day and sometimes the paper is delivered to me the next day or day after. (2 or 3 papers at a time)

This I have complained to the call centre and also to the agent many times. Still there is no improvement.

This is clearly visible that there is no respect or response if we complain to any.

Subscription renewal

Still when your person called us for this year[protected] subscription renewal, we had a second thought and after lot of hesitance we renewed on the assurance given by your team that all the issues will be sorted out. Keeping some faith on your esteemed TOI we further renewed for this year also, well ahead of the date of expiry.

But till date I have not received my copy. I received my last copy on 19 th Aug 2010. After the rain on 20th i have not received my copy till now. As per my old order i hope I am supposed to get my copy till 30 th of august 2010 where the subs of last year started from 1st September 2009.

Apart from this I have renewed for this year on 17/08/2010, (RRE Code : CR 1973, Depot Code: D3165, Dealer Code :[protected] Still i have not received the subscribtion.

Call center

I would have contacted the call center many times ( around 20 times in the 2 months) but of no use.

Even for this subscribtion I am calling the call certer almost daily and every day i get an assurance from different person/agents that this will be solved today. But nothing has happened till now.

Finally after raising my voice with the agents yesterday a person named Karthik call up and told that this will be sorted out today and he was on the way to our house to meet us. But till now he has not turned up and if we try to call him up he is not picking up the call.

Past 1 month I am suffering to get my copy but no one is able to help me out. Finally TOI has proved that they dont care about subscribers/ customers. The pain is only for the customer and TOI doesnt care about this is very much evident.



AWAITING YOUR IMMEDIATE ACTION



V.Girinarayanan

I strongly agree the above complaints. for me also no proper deliveries. it was delivered irregularly after 9.00 or 10.00 PM initially for 2 months. now its totaly stoped.. when i complaint about this nobody is taking action.

Dear sir,

my subscription for times of india newspaper is getting expired shortly. Kindly send your rep to collect the cheque, your early action will be appriciated
thanks and regards

s. narayanan
tel no.[protected]
no.105A, "NAHAR KAVYA " 5th street, kandasamy Nagar
pallavakkam, chennai 600041

iam subscriber of times for the past two year .the supply isnt regular.at times it isnt delivered for weeks and from dec23 2010.my copy has been totally stopped.my vendor when asked he has blaming d authorities.my ORDER NO NAD080571

mohdrizwan

pl.look into this matter and do the need full because i am not receiving the times of india paper properly the agent is not responding my quire, take proper action for the supply in khanna dasan nagar.
regards.

zhang fu
mohammed rizwan
iam not recieving the paper for the last 15 days agent not replying properly pl. do the need full
regards
Dr.a mohammed rizwan MD(acu)
no.15 meenambal salai
k.k.dasan nagar
chennai 118

zhang fu
mohammed rizwan
sir i am not reciving the paper for the past two weeks properly i have sent the mail 29.07.11 and remainder on 1.08.11 but their is no respones pl. look in to this matter and do the need full
regards
rizwan

S. Kamal Jawahar, 39/19-A, Malayappan Street, Mannady, Chennai - 600 001 - mobile No.[protected] Phone[protected]
RRE Code No.3583 - Vendor Code - 03671 - Depot Code - D 3169 - Dealer Code[protected] Order No. NAF 069660

I am a Pre-paid subscriber of the Times of India since its inception in Chennai. There was not much problem in the delivery of the paper for the first TWO years. During this current year, I am not receiving the paper then and there. But to my surprise, I am not receiving the paper at all for the past 20 days continuously. When enquired, I was told by the vendor that sufficient number of copies are not supplied by the Times of India to cater the pre-paid subscribers. I hope you will understand the problem and expect you to do the needful in the matter.

Hello,

I haven't received the paper for the past two weeks properly. The delivery boys usually throws the papers at my house. That is ok and understandable, if it falls at my place. sometimes the papers were thrown in lane and they were just leaving. If we tell them they are behaving harshly. Delivery is also very irregular. please pay attention on this serious issue and do the need full. It is completely spoils the reputation of the paper. You may tend to loose many customers.

regards
Gopikrishnan
158, BSR castle,
Chrompet, Chennai-44

MY ORDER NO. NAH 054277 dt 23.01.2012
SO MANY CALLS MADE TO YOUR HELP LINE, OTHER NEWS PAPER AGENTS NO BODY REPLIED WITH REPONSIBILITY, ALAOS SENT MAIL- NO REPLY. I AM NOT ABLE DIGEST THIS KIND OF POOR SERVICE
GUIDE ME/CONTACT ME, MY MOBILE No.[protected]

i am r.sebastian from 51/22 soorappan street, triplicane, Chennai 600 005. since last 10 i can not
recieve the times of india news paper to my house.i missed the distributors cell number.
my cell number is[protected]
kindly arrange to deliver the paper to my house.

ramaniklal chowatia,
ph-[protected].
sir,
iam not receiving newspaper from 25th of december and the agent is not responding, so please take needful action.
thanking you.

Non Receipt of Times of India coupons

I have not yet received the Coupons of Times of India. My Cheque no. 873812 dated[protected] for Rs. 470 which has been debited from my Account. Please take necessary steps.

Times Of India — Paper Delivery

I have subscribed for The Times of India
order no. 06514 and paid Rs 175 . My date of implementation was 16.12.2007.
The delivery of the news paper is generally irregular. added to this the paper-boy
puts "Deccan-Chronicle" & sometimes "Eenadu" instead of "TOI" & sometimes nothing when we are
not at home.

I have applied for transfer of the subscription from Motinagar to Miyapur on[protected]as i have shifted).
he said it be done within 2-3 days & i'll start getting papers from Saturday[protected] at the
new location.
Till date, I have not received any issue, it has been almost 7 days now.
I contacted the concerned person Mr.Akbar of times of india on saturday & he promised to deliver issues from
Sunday onwards. Sunday went, Monday went, Tuesday went, but nothing has happened till now.

I do not expect the Times of india people, to be so lethargic & behave like other government organisations,
because going forward, people start losing faith in you.

Hope The Times of India management will tighten their loosened reins, atleast to some extent.

My Times of India order number is 1023311. I have subscribed for 6 months. Delivery is irregular. Will the reputed publishing house like TOI safeguard its image and reputation.

I have recently moved to Gurgaon. The paper delivery person here demands Rs 200 as security deposit before he will deliver the newspaper. I am not sure if this is normal. I have been reading the TOI for donkeys years and have never deposited any security amount in the past. Do I have to pay this amount?

I agree. I have also pre-paid for regular delivery of Times of India by crossed cheque and renewed my subscription periodically. But I do not get regular delivery. ToI does not even respond not to speak of attending to the problem. Instead, its staff find fault with me for not quoting my ToI order number, which they have not given me till today. It is high time Indian press turns introspective and mature. I have similar problems with the Hindustan times also whose staff refuse to understand the issues raised.

Times Of India — NOT RECEIVING PAPER FROM 23 DAYS

THIS IS METRO METALS WE ARE NOT RECIVING TIMES OF INDIA NEWSPAPER FROM LAST 23DAYS
AND THE PERSON TO WHOM I GAVE CHEQ HIS MOBILE IS SWITCHED OFF....SO PLEASE TAKE SOME SERIOUS ACTION AGAINST THAT PERSON. BECAUSE THIS IS THE THIRD TIME HE IS DOING THE SAMETHING...6MONTHS HE GIVES PAPER AND 6MONTHS HE DOESNT....SO PLEASE DO THE NEEDFULL TO ME...EMPLOYEEID[protected]

from last 23 days I am not getting the news paper, the vendor who deliver in my area is the only vendor. and he is so rude that it is impossible to communicate with him. And the worst part is that if he don't want to deliver a copy I will not get a copy. This is what happening since 23 days, making several calls and request to office and personnel, everyone is saying this is not in our hand. Is this is the system on which you are challenging the times impact. Please take some action. My address is :
14/103
Vasundhara(ghaziabad)
[protected]

Times Of India NewsPaper — Newspaper not received for the past 5 days

I Have paid annual subscription for Times of India (order No. 2036722). The agent is Mr Vignesh (Cell No. [protected]). I am not receiving the newspaper regularly, it has been erratic. For the past 5 days I am not receiving the newspaper. My address is
Prof N Nityanandam
34, Kaveri Street, Guruswamy nagar Extn,
Gowriwakkam, Chennai-601302.
Phone :[protected] Cell : [protected]

I Have paid annual subscription for Times of India (order No. 2228306). The agent is Mr Subho Mali (Cell No. [protected])Mobile Switch off And Delivery person name Raju very rude behaviour. I am not receiving the newspaper regularly, it has been erratic. For the past 1 month I am not receiving the newspaper. My address is
Suprotik Sen
1380, Sahid Hemonto Kumar Basu Sarani
PRANTIK APPARTMENT
3rd /Floor, F # 10
KOLKATA - 700074
Cell : [protected]

We have purchased coupons (no.425282) on 16.08.2008 for one year. Since last 10 days our newspaper vendor is on leave, as a result of which we are not receiving any newspaper.
Kindly arrange to deliver us the newspaper daily since we have already paid the amount in advance.
Our address is :
ULTIMATE COMPUTECH PVT. LTD.
Room no.12, 1st flr., Noor Mahal,
Sir Ratan Tata Street,
tardeo, Mumbai - 34

Times Of India — not receiving the news paper for past 10 days

we have subscribed for 1yr times of india...and got an useless flask, its of no use and doest work its a cheating, thn since v misplaced the coupon v have given a letter regarding to it, first thy said it was ok but now no responsibility is taken and v have paid the full amount in the start, but thy never bother to supply paper, , thy have been cheating...plz take a note and clear this problem...
thanking u...

Times of India subsription is the biggest fraud in the city of hyderabad.I'm also the victim of this kind of subscription.I had never received the newspaper till date, out of 90 issues i had received only 10 till date.

This is palanikumar .I have subscribed the times of India news paper on 24/3/2009. order no NAB 088291
Paper issue cycle starts on April 14th. Till now I didn’t receive any papers from the issue date.
I complaint regarding this three times thru helpline. But the only response from helpline is “we will issue the paper from tomorrow onwards’. But no steps further.
It annoys me to above my extend. On belife of this i unsubscribe the HINDU newspaper

plz try to send the news paper of10 march 2008pleaseeeeeeeee

Times Of India — Subscription not recieved

I had subsrcibed for daily Times of India newspaper and Sunday Times (Hyderabad) and had paid the amount for the

same. I faced the irregularities and for first month and after that I never recieved any subscription. It is 2

months now that I am not receiving any subscriptions even after reminding them several times on phone. They always

assured me that I will be receiving the subscriptions from the next day but I never received any. Below are the

details about my subscriptions and complaints:

Subscription Receipt form No. for Times of India: 100267
Subscription Receipt form No. for Sunday Times: 104947
Date of Subscription: 16-May-2009
RRE Name: B. Naveen Kumar
RRE Code: R02020

Amount paid mentioned in receipt: Rs. 175

Complaint No. logged in Times of India: 208165


Regards,
Priyadarshan Mishra,
Hyderabad

Times of India-6month subscription — News paper is not received since past 5 days

I am a subscriber of 6 month subscription of Times of India Neredmet Old police station. Since past 5 days I have not been recieving the newspaper.When asked about the supply of newspaper the area distributor states that he had outsourced the services to some other person. Since the subscription money was paid to the TOI, I had contacted the TOI office almost everyday, but got only one reply stating that you shall recieve the newspaper tomorrow, had this tomorrow never arrived.

I am not receiving the newspaper for the past 10 days I am working in Govt. Job and imported news not receiving without newspaper. Delivery person no step, My address is H.N.-111, Sec.-5, Chiranjeev Vihar, Ghaziabad.NCR

Hi All - I'm too shocked to see many of you have registered your complaint against Times of India (TOI). I'm also joining the group. I had shifted my residence in Jan 2011 and informed the customer care. It's more than 5 months and till today haven't received the paper. Believe me or not, more than 15 calls have been made to the customer care line[protected] and two emails have been sent and still haven’t seen any action on my complaint. The way the calls are handled is pathetic – lack telephone etiquette and are least bother. Looks like being in the call center for the customer care executive is just a time pass these folks. They also misrepresented their identity – when requested to pass my call to their supervisor, the call was passed to another colleague at the same level who pretended like a supervisor. It is also surprising to hear that there are no supervisors to handle any escalation and they are the last resort for any resolution.
Request one of you to guide me in getting the TOI management who could resolve this problem.
Sarguna Durai D : [protected]
Order number : NAD078108

Hi I am RAVIINDRA residing at Hyderabad and paid 6 months annual subscription fee up-font, I am receiving hardly daily newspaper on daily basis, weekly we miss out twice, this is since last 2 months or so, yesterday we catch hold of your delivery person and questioned him and he was so rude in his behavior and was least bothered to respond and was stating you have paid to TIMES not to us... I[censored] have any questions regarding this check with whom u paid money... this is the attitude of your down-line people, who are in turn spoiling your publisher image .

During your promotion time your employees / direct agents will convince and pick order from end customer and least bothered about service which is being rendered ...Is this way to handle your customer and make him dis-satisfied by opting yours ... If this happens to a named publisher which is not acceptable or expected.

Maintaining the quality of news itself doesn't solve the purpose, service which makes a big difference, being appointing this sort of agents and no fall back mechanism to check the feedback from customers whom you took subscription for 6 / 12 months money in advance, You should take customer feedback as questioner format covering all points wright from the news coverage to delivery of paper to END customer, which helps u in turn the improving your circulation...It helps in set wright if any flaws found against the feed backs collected.

This is a suggestion from your customer and expecting you shall take proper measure to set wright the concerns expressed above.

Awaiting for your reply on : [protected]@rediffmail.com


ADDRESS

RAVINDRA
FLAT NO 203, SRI SAISADHAN APTS,
ADJ.JYOTI GARDENS,
OPP.KUSHAIGUDA BUS DEPOT,
MOULAALI,
HYDERABAD - 500 040
MOBILE : [protected]

One of the Worst Marketing & Circulation in India.

Hi All,

I have registered for Times of India Yearly subscription. I have successfully completed one year without receiving the newspaper.Comany should be names as "BAD TIMES of INDIA"

I have received a sms saying that your subscription is due for renewal, when i contacted him he said he will address the issue, and new never turned back from past 3 days.

regards,
Bhavesh (Chennai)
[protected]

I have not received TOI paper for the past two months.Mr.Sayed of Kodambakkam in-charge did promise for a regular delivary from 26 Jan 2012, but not did so.Will the Authorities look in this matter.My Order No is NAE 074384.

I have paid my annual Subsription to Time Of India Mumbai & we have shifted from Bandra and now currently staying in Chembur Times of India Executive Rajesh tells not to call him as News paper can be executed from 1/10/2015 & not 17/09/2015 as committed from their back end team. As there was a technical error & and their systems cannot be changed. So customer shall bear 15 days penalty as times of india needs financial support from their Annual Subscription Paid Members. Very Very poor service