Times Of India Complaints & Reviews

Dear TOI,

I have Paid 650 rupees on 30 july -2019 for times of India News Paper Subscription . Till now paper no one is delivery the paper . I am continuously complaining on the Ahmedhabad times of India still no response .If we call to the team, they were offering another number to call, in which the other number personal not lifting the phone.

Order No : TS0001918

I would like to cancel the subscription, please let me know the procedure

My customer id is [protected]. I have been a regular subscriber of toi newspaper for the last 4 years. The local vendor, chandar kumar, is very poor service provider. Repeated complaints against his poor service have been made by me to mr. Balaji, (Mobile # [protected]), but he expresses his inability to control this nasty vendor. Balaji says that the vendor faces no competition from anyone else. That is the main reason he cannot recommend changing him.
The higher authorities of toi must device a wayout to handle such a nasty vendor. Try to raise the commission for the vendor for my area. That may attract more vendors.
If toi has no solution to tackle this problem, kindly refund to me the recently subscribed sum of rs.599/- as subscription for another one year with effect from december 1, 2019.

Hello customer support,
My self is r. P. Sharma, r/o krishan kunj apartment, plot no-14, sector-7, flat no-601, dwarka, new-delhi-110075 and registered mobile number is [protected], my mail id is [protected]@gmail.com, we have submitted the subscription order form on 3july2019 for getting coupons of our existing subscription, under times mega plus offer drive to dsa agent rajesh, dsa code is 0164. We have not received any coupon voucher till yet. Kindly provide coupons to enable us to submit the same to news paper vendor.

Regards
R. P. Sharma

Dear all

I am having regular subscrption of times of india news paper from feb 19 to feb 20. I paid full amount for one year but after change of address i am not receiving news paper.

I was told that within one week i will receive the news paper at my new address by the customer care team of times of india.

I changed my address from 25th august. I keep complaining at the complaint cell of times of india by writing mail and telephone. But for past one month i have not been receiving the news paper in my new address.

My new house address is flat no 102 h no[protected]/2/102 elegance pride krishna nagar colony indira nagar kanajiguda telengana 500015

My registered number is [protected].

My name is sourjit behera

My customer id for toi newspaper coupons is 3446857. Like earlier, mr prateek collected cheque for the coupons 5-6 weeks earlier without any receipt. The cheque has been encashed but coupons not received. There is no response to my mails from crm. [protected]@timesgroup.com. I have sent two mails to them on the subject. There is no acknowledgement even. Regards. Vinod, m-[protected]

प्रति, टाइम्स ऑफ इंडिया ग्रुप
माझे विरार येथे (वैती न्युस)या नावाने पार्सल अजून गेले तीन दिवस माझे टाइम्स पुरवणी आणि दिनांक 28/09/2019 रोजी इकॉनॉमिक्स टाइम्स व महाराष्ट्र टाइम्स पुरवणी मिळाली नाही सादर बाबतीत तुमच्या प्रतिनिधी (दीपक लोहारकर) ला फोन केला असता आणि या बाबत सांगितले असता मी बघतो आणि सांगतो बोलले पण सदर बाबतीत त्यांनी काहीच काम केले नाही.आणि महत्वाची बाब त्या नंतर मी टाइम्स च्या डेपो इकॉनॉमिक्स पेपर विकत घेण्यासाठी गेलो असता तुमचे वितरक हेमंत बोर्थेर यांच्या कडे कामाला असलेले अविनाश यांनी सांगितले थांब माझा माला मी पहिला विकतो नंतर देतो जवळजवळ10 मिनिटे 9 इकॉनॉमिक्स घेण्यासाठी उभा राहिलो शेवटी मी पेपर न घेताच निघून आलो.अत्यंत दुर्दैवी बाब आहे की एवढ्या मोठ्या कंपनीचे प्रतिनिधी आणि वितरक मनाचे राजे असल्या प्रमाणे वागत आहेत जर सदर गोष्टीत लवकरात लवकर लक्ष देण्यात यावे

I MDVVD Prasad working as loco pilot at Rajahmundry in south central railway. I was paid yearly subscription for Times of India news paper in the month of August, News paper dropped from sept 1st .But news paper not served daily they were not respond properly. In sept month they delivered news paper around 20days out of 30days .Every time call the distribution agent, he told every time new paper boy and it will not happen next

I had written a cheque of rs 895 to my local vendor kalkaji
New delhi) for annual subscription of times of india newspaper. Cheque cleared on[protected]sbi cheque no. 774240). Still the coupon has not been received at my corresponding address till date. You are requested to kindly look into the matter and send the coupon at corresponding address at earliest.

I subscribed to toi paper (Customer no bl[protected] and was supposed to receive the paper from september 23, 2019. It is 5 days and innumerable phone calls and messages to the agent and the paper vendor have resulted in nothing. This is extremely poor customer service. I demand full refund and penalty from the organization. Else i will be compelled to go to consumer court.

Times of india, bangalore edition.

This paper vendor has been keeping the paper in the lane on a neighbours pipe where the paper gets wet due to rain. Even after telling him several times and complaining he does the same. At times we don’t get the newspaper for three to four days and get all of it together on the fifth day. Today i called him and told him why are u keeping the paper there and not at my place, he told me i wil not deliver it there be whatsoever or else come and collect it from the stall and threatened me and told go do what you want, and top of that he tells me ur subscription is over long back for which i will attach the order cum receipt with this for the proof that my subscription lasts till dec’19.
I request you to take action against this man at the earliest
I’m attaching his photo how angrily he was giving us his looks, the pic of newspaper condition and the order cum receipt

We have subscribed times of india newspaper from 5 months but only one month we received the paper after that till today we never received the paper. We contacted the subscriber and authority they never took the responsibility and did not give any proper response. I would kindly request for delivering paper regularly or refund the amount. We are ready to lodge complaint and claim refund by approaching consumer court.

I had made a booking for times newspaper subscription under order id: ts0003617 on 7 sep 2019. My services has still not started status as on 26 sep 2019. Please advise. No response from customer care. No response on emails.
Full payment was taken on 7 sep 2019.
Please get me newspaper subscription activated or refund my payment.

Regards,
Aman singla

I have to inform you that i am buying toi, nbt and et newspaper from the above center from your salesmen santosh.
Salesman santosh is himself a hawker who is unable to deliver newspapers in time to the rest of the hawkers, as work of both a salesman and a hawker cannot be done by a single man, as both have the same timings, from many days to me and others it is inconvenient to get your newspaper easily.

This morning, i reached to pick up the newspaper at around 5:04 am, at that time, salesman santosh was filling the supplements in his newspaper. He told me to take a bundle of times of india, and to come later when i will be free and take navbharat times and et, it has happened many times before also.

Here i also want to make you aware that if santosh is in a hurry to distribute his newspapers, so do the rest of the hawker take the newspaper for the trash, if we do not get the newspapers in time, then we will not be able to deliver the newspaper in time to the reader.

When i said that i want the newspapers now, he refused to give the newspapers and also argued with me. Due to which today toi, nbt and et newspapers could not be distributed to the readers.

Therefore, in the interest of both the press and the hawkers, it is necessary that the present salesman mr. Santosh be replaced by another salesman, who will be able to deliver the newspapers to everyone in time.

Please take appropriate action immediately considering the above issue

A call and a letter has already been send to ci of nanakpura center but no action has been taken instead an support is been provided to salesman.

After waiting 1 month and continuous follow up, yearly toi paper subscription not happening.

Two days they have delivered again toi total team sales, operation and delivery guy absconded.

After getting money is this ethic way of doing business.

I will take it up legally further if any response to mail or personal follow up.

Regards,
Balaji manokaran
Kithaganuru road bangalore 560049
Contact number [protected]

My name is mahadevan k, your subscriber for the last 2 years residing at plot no. 17, door no: 11, haritha apartments 1st floor, indian bank colony 2nd main road, ambattur, chennai - 53. I have been supplied through mr. Gopi - agent so far.

I have renewed my subscription for the year 19-20 (From 16.11.19 to 16.11.20) on 18.09.19 but from 20.09.19 onwards. Ref. No:[protected]. I have neither got my regular daily nor my subscription coupon. Even, i could not get your customer care number as[protected] despite multiple attempts.

I request you to resolve my issues immediately
With regards,
Mahadevan k

My sub id[protected]
Am not received et paper from august 16th.

I called 7 time and sent mail to chennai office... But they are not resolving this.

My no [protected]

Ref:

On thu, aug 22, 2019 at 5:57 pm times group crm chennai wrote:

Dear subscriber

We made note of your grievance regarding non receipt and regret for the inconvenience caused in this regard. As you are aware that we depend newspaper distribution trade (Dealers-vendors-hawkers/line boys) for distributing times of india newspaper at readers home, we hereby request you to give us 3 working days as process time to resolve your grievance.
Looking forward to your support.

Thanks & regards

Sathya bama. R

Crm team

[protected]

Dated:- 21 sep, 2019
Issue:
1. I have purchased kent grand plus mineral ro sl. No - kr[protected] & installed on 9 feb, 2019.
I am facing problems on regularly & needs replacement of same because it is giving more & more problems. Following complaint dates can be verified at your end:-
09 feb, 2019 - installed
10 feb, 2019 ist. Complaint
12 mar, 2019 2nd. "
19 mar, 2019 3rd."
08 apr, 2019 4th. "
15 apr, 2019 5th."
10 may, 2019 6th. "
31 may, 2019 7th."
12 aug, 2019 8th. "
19 aug, 2019 9th."
21 se, 2019. 10th. "

2.in 7 months i made 10 complaints it shows that the kent grand plus mineral ro as shown above is faulty which needs to be replaced as it is still under warranty.

3. You are requested to kindly arrange to replace the same as soon as possible as per terms and conditions. If you cannot replace then i want a written statement by kent ro ltd so that i am free to approach consumer court against the same.

4. I hope you will replace the same to keep the reputation of company.

Yours sincerely,
User details:
Name: mr. Poonam singh rajpurohit
Registered email: [protected]@gmail.com
Contact number: [protected]

Payment reference no. 20190722111212800110168921279504760


Dear sir / madam

With reference to the above mentioned payment reference number for rs 599/-, which was paid on 22 july 2019 through paytm towards annual subscription for toi newspaper.
I am really sorry to say that till date, i have not received any customer copy and vendor coupon, despite of several followups over the phone to your office phone number[protected], out of which, one of the complaint reference no 00117303 was logged on 7 sept 2019, but in vain.

When i have asked them the reason behind delaying sending the coupon to us, then i was told by them that the coupon is under printing for the past two months. I was shocked to hear that the company who is printing lakhs of newspaper is himself facing trouble in printing related issue, that too for two months for a single job issue. This has become a joke of the year. Ha ha ha.

The vendor who is supplying newspaper to us have stoped supplying newspaper to us, stating that he will not supply unless they get vendor copy from us.

Kindly look into the matter and do the needful by sending the vendor coupon at the earliest.

Thanking you,

Regards

Kalpesh jain

[protected]

I paid an amount of rs 756 for toi subscription.
The amount got deducted but after sometime i received an email that the order was cancelled.
I have not received the refund of the amount or no response to my email.

The below mail was sent by times group after money was deducted from my account:


Dear reetishna,
Sorry for inconveniences, your order has not been placed. Your order no. #ts0004030, placed on "15 september 2019".
Customer detail:
Name reetishna satpathy
Email address [protected]@gmail.com
Mobile no. [protected]
Delivery address plot 223, tngo colony phase 2 nanakramguda hyderabad 500032 andhra pradesh

Order detail:
Publication scheme detail scheme tenure scheme frequency price * copies
Publication the times of india 6 months all days 754.00*1
Grand total : rs. 754.00

If order was cancelled then why was the amount deducted not refunded back?

My contact information:
[protected]@gmail.com
Phone no [protected]

Payment Reference no. 20190722111212800110168921279504760

Dear Sir / Madam
With reference to the above mentioned payment reference number For Rs 599/-, which was paid on 22 July 2019 through paytm towards annual subscription for TOI NEWSPAPER.

I am really sorry to say that till date, I have not received any customer copy and vendor coupon, despite of several followups over the phone to your office phone number[protected], out of which, one of the complaint reference no 00117303 was logged on 7 Sept 2019, but in vain.

When I have asked them the reason behind delaying sending the coupon to us, then I was told by them that the coupon is under printing for the past two months. I was shocked to hear that the company who is printing lakhs of newspaper is himself facing trouble in printing related issue, that too for two months for a single job issue. This has become a joke of the year. Ha ha ha.

The vendor who is supplying newspaper to us have stoped supplying newspaper to us, stating that he will not supply unless they get vendor copy from us.

Kindly look into the matter and do the needful at the earliest.