| Address: Daryagang, Delhi, New Delhi, Delhi, 122001 |
I have subscribed to the mega plus offer with subscription id 34790855 and was supposed to receive times of india news paper effective nov 2018.
I have moved to gurgaon and have sent multiple emails to crm. [protected]@timesgroup.com and also called their helpline number [protected] and never heard back from them. I fail to understand how such a big organization do not pay heed to their consumer and why do they have helpline phone number and email which do not work.?
Finally after 3 months i got a phone call from mr rathi with phone number [protected] stating that i will start receiving the newspaper from tomorrow which turned out to be untrue. I have followed with this person multiple times and nothing has been sorted out.
It is sad to know that such a big organization do not care for their customers.
I am posting the emails i have sent to them
Jagat bhansali
Sun, oct 28, 2018, 9:37 am
To crm. Delhi
Hi,
I am moving to a new address in ncr.
Please let me know if the address can be updated so that i can receive the news paper at the new address. If this is not possible please let me know the process to get the amount refunded.
My subscription id is 34790855 and order ref no. Is dea0136702.
Regards,
Jagat bhansali
Jagat bhansali
Sat, nov 10, 2018, 11:09 am
To crm. Delhi
Hi, i have moved to. M-583a first floor, orchid island, sector 51, gurugram, haryana - 122022. Please get my address updated in your records. My old address was. 13/257 3rd floor, near geeta bhavan mandir, geeta colony, delhi-110031. Regards, jagat bhansali
Jagat bhansali
Nov 18, 2018, 10:23 am
I have not received any update. Please get it fixed on priority basis.
Jagat bhansali
Jan 19, 2019, 7:14 pm
To crm. Delhi
I am posting this on social media and consumer forum as i have not received any update.