Titan Company Complaints & Reviews

I face problem from that date when I purchase this watch.Many more times I take it to your service center many more times but they didn't repair properly. I think I did a big mistake on purchase this Titan brand watch .So suggest me what can I do??

Hi
I’m recently moved to UK, I tried to login using uk number but I’m unable to login to IOS Fastrack reflex App .
I tried deleting and downloading from UK App Store . OTP not received to uk . Because of this I’m unable to use my Fastrack play plus watch .

Hi,
TKT-[protected]
This is with regards to a smart watch Titan Fastrack Reflex that I had ordered on 24th July 2022. I had hardly used it for a while and the display started giving problems. Later it completed went off and would not start at all.

On 7th December I took the watch to World of Titan at Viviana Mall, Thane where I was told they will have to send it to the service center and that it would take around...

Hi Team,

I haven't received the refund check with respect to my Golden Harvest account with Tanishq. Could you please help to check and do the needful, asap.

They said that the check was dispatched but I haven't received any cheque till date, now they aren't responding over emails and my money is stuck with them.

Hello Titan,

I am unable to receive otp registration code

I was at Tanishq Cross Cut Road Coimbatore branch to sell my Tanishq jewelry which I bought about 2 years ago - 1 chain (11.956 grams), one pendant (1.655 grams) and one finger ring (1.617 grams) - total value of the gold was around Rs. 80, 000 as on that date.
I also bought 2 pairs of earrings in of value Rs. 36, 079 and I requested the remaining amount to be refunded into my bank account.
The sales person agreed and took it to the counter for processing.
At the counter, the person processing the bill and operating the system agreed that the old jewelry were all Tanishq jewels. He mentioned that because there is a purchase also, the system cannot process the (Old Gold - New Gold) refund directly and that he had to cut the chain to match the purchase value and the refund value. I found that to be rather odd, but thought it was Tanishq's system limitation to process it.
I asked for the refund value and I gave my cancelled cheque to process the refund.
in the purchase part of the cut chain, he said there was a little more and refunded me Rs. 147 in cash. When I asked for the refund amount for the gold, he mentioned that it will be automatically processed in the system and will be refunded within 7 working days.
It was closing time. They were pulling the shop shutters down. I again asked for the exact refund amount. He said that it is all in the statement and put the bills in a Tanishq envelop and distracted me with requests to invest in Gold savings scheme and such talk.
Now, after 20 days, the amount for my gold has not been refunded into my bank account. When I look for the statement of refund amount in the envelope, it is not there. I am clearly cheated.
Please please help me get back my refund amount. I wanted to sell the jewelry because I needed money and it is not available to me now.
I have been a customer of Tanishq since its inception over 25 years ago and it is my favourite jewelry brand and I did not expect to be cheated here in this manner.
Every jewel I buy is a story for me and every jewel I give in exchange has a history and it Pains me so much that I am cheated at the place I trust very much.
Please Please help me recover my money. It is my hard earned money and I needed it in time for a reason. Please Help.

I had purchased a TITAN Fastrack Reflex 2.0 bracelet watch in early 2022 which malfunctioned in about October. I had contacted the customer care who asked me to send a video of the issue which I did and then they asked me to hand it over to the nearest TITAN showroom which I did. After a few days, they called me to inform that the watch could not be repaired and they have issued a gift card. I demanded them to issue me a replacement of the same watch as the TITAN showroom had similar watches where I had to pay another Rs.1500 to Rs.5000 and I was not ok for that. I had placed a complaint on 20th Dec, 2022 (Complaint# TKT[protected]) and it still remains unresolved as on 21st Jan, 2023. I have made numerous calls and have spoken to the managers of the escalation team who promise to call me back with a resolution but never stand on their commitment. I would like to have this escalated to the highest office of TITAN.

Hi, i have purchased Titan smart watch in hyderabad and after few months o[censored]sage. watch is not starting. I have submitted for repair in kukatpally hyderabad nearest center on 23.12.2022. It has been a month time till now and no response. They are telling service center incharge at jubliee hills has family issue, surprise to see the response. They should have an alternative arrangements and should not keep customers to wait for these many long days. Price of the watch is RS 12, 000 and surprise is to see the poor quality of smart watch from Titan. Watch Repair receipt No : 2937 given on 23.12.2022 in sunny watch, kukatpally, they told they will send to jubliee hills service center. Looks like Jubliee hills service center has issues.

Hi, i have purchased Titan smart watch in hyderabad and after few months watch is not starting. i have submitted for repair in kukatpally hyderabad nearest center on 23.12.2022. It has been a month time and no response. They are telling show room incharge at jubliee hills has family issue, surprise to see the response. they should arrange an alternative way and should not keep customers keeping waiting for these many long days. Price of the watch is 12, 000 and surprise is to see the poor quality of smart watch from Titan. Watch Repair No : 2937 given on 23.12.2022 in sunny watch, kukatpally, they told they will send to jubliee hills service center. Looks like Jubliee hills service center has issues. my email id [protected]@gmail.com

Dear Sir/Mam

I have purchased FASTRACK WATCH on 24/12/2022 price of Rs.2120/-, but within a month my black colour metal strap faded, when visited showroom they said cannot claim warranty and go complain anywhere can't replace the item. Attached photos of watch and bill.

I bought two titan watches yesterday from your store, World of Titan, Manuelsons building, round west, Thrissur, kerala 680001. Total amount Rs 8950/- date 16.01.2023, Invoice no 23TTKS[protected]. Invoice copy attached

Today, since I had some change of mind regarding the product, I went to the same store to exchange the product with some other model watch.Â
I selected two other watches for a total amount of approx Rs 5500/-, but the store is not ready to refund me the balance amount after settling with my original invoice of Rs 8950/-.

I am informed from the store that, as a policy of the company, I can exchange for the same or bigger value products but refund of balance amount to me is not permitted. I must buy some other products (which i don't want to) for the balance amount inorder to settle the transaction.Â

On the reverse of the invoice it's mentioned that exchange is permitted within 30 days if it's unused and with permission from the store. It's nowhere mentioned in the invoice, that the balance amount after exchange won't be refunded.

In this backdrop, I would request to kindly consider my genuine request for refunding the balance amount instead of compelling me to buy any product for the balance amount, which I don't want.

Instruction/permission may be given to the store for considering my request for refunding the balance amount after exchange.

Contact me-
Prasad P
[protected]

I bought two titan watches yesterday, from your store, World of Titan, Manuelsons building, round west, Thrissur, kerala 680001, .

Total amount Rs 8950/- date 16.01.2023, Invoice no 23TTKS[protected].

Today, since I had some change of mind regarding the product, I went to the same store to exchange the product with some other model watch.Â

I selected two other watches for a total amount of approx Rs 5500/-, but the store is not ready to refund me the balance amount after settling with my original invoice of Rs 8950/-.

I am informed from the store that, as a policy of the company, I can exchange for the same or bigger value products but refund of balance amount to me is not permitted. I must buy some other products (which i don't want to) for the balance amount inorder to settle the transaction.Â

On the reverse of the invoice it's mentioned that exchange is permitted within 30 days if it's unused and with permission from the store. It's nowhere mentioned on the invoice that the balance amount after exchange won't be refunded.

In this backdrop, I would request to kindly consider my genuine request for refunding the balance amount instead of compelling me to buy any product for the balance amount, which I don't want.

Instruction/permission may be given to the store for considering my request for refunding the balance amount after exchange.

Contact me-

Prasad P
[protected]
Kerala

Email is bene sent but no action taken

I have written mail, contacted customer care, and visited the regional titan watch centre sec-17 chandigarh many times but to date no positive response from titan customer care/ authorities.

I bought a finger ring from tanishq but they are not providing the services properly i want to make a order for new ring but employee of the tanishq instead to give this option they just modified my ring.

At the time of modification they told they will add extra gold but they didn't add any gold they just enlarge the ring without our concern.

Before modification they told they will some mg gold will loss but it is loss more that that and they told me it can't be exchange.

At the end I have to buy that ring but I can't wear that ring because they didn't provide the perfect finishing

Bought the Tanishq on feb 2022 worth app 280000 from Tanishq Jewellery - Hoshiarpur, Phagwara Road. But started wearing on 10 december 2022 on the date of my marriage. Just after one weak of wearing the ear rings turns black and the ear ring pin is also titled from the beginning.

I am disappointed with the product performance just after one week of wear. I need the full detail explanation as my hard earned money over it. I did not get satisfactory response from Tanishq Hosiarpur.

I will not hesitate to go to the CONSUMER COURT, if i will not get the satisfactory response.

I ourcgased this Titan analog Neo watch on 18.06.2022 but with in this period my watch day setting nob has been got damage and water ingresing inside the dial .
What to do ?

ACCOUNT DEBITED BUT NEITHER BENEFICIARY'S CREDITED NOR AMOUNT REFUNDED
debited by Rs5000.0 on 18Dec22 transfer to TANISHQ/TITAN Txn ID [protected]

Ridiculous service, i recieved from your company, actually I purchased one bracelet from nearest tanishq showroom, after 2 months only, colour are getting light than i gave for replacement they took 1 month for that, then also they are providing me different Meena work gold bracelet.
I NEVER RECOMMEND THIS COMPANY TO ANYONE...THEY ARE WASTING OUR TIME NOTHING ELSE .. YOUR COMPANY ONLY MAKING FOOL, BY SELLING WRONG PRODUCT.

THANK YOU

REGARDS,
Sonu Solanki

I Ramchandra Prasad mob no [protected] taken a golden harvest plan of 5000Rs in Dec 2021. My plan was canceled in June 2022 but my money not refunded till now. I am trying since 6 months. Poor or casual response from tanishq bettiah.