Titan Company Complaints & Reviews

We had your golden harvest plan in the name of Daya Ben Desai. The maturity date is second august 2022. Monthly installment was rupees 10000. We had been at your Tanishq showroom at Vadodara Alkapuri branch, on 6 November 2022. Purchase the ornament against the amount credited in Golden harvestment plan. So we have booked one ornament and on same date rupees 56000 where also deposited in your showroom. It was also inform from your staff member Mr Ravi Rohit that you will get the ornament after paying additional money of the ornament including the reimbursement of Golden harvest plan within 3 to 4 days but till the date we are not in receipt of the feedback from your showroom so please look into the matter earliest and give us the feedback from your end as early as possible. Because the ornament selected is to be worn in marriage ceremony.
Looking for your from Action in the metter.

Model town, Ludhiana tanishq store asking for 45k for an earring which costs around 37k online and I also confirmed the same on other Tanishq stores.
Kindly take strict action towards such people who spoil the store's image.

I had invested 15000 via digital gold in Tanishq under name Shuchi Parashar, mobile number -[protected], pan-aqepp5737b.The app got updated and now my investment is not showing also my account name changed to ranjoo rasoi .Have complaint multiple times via mail, chat but no response.please help...

They charge me extra 4000 for unwanted parts for my watch

My watch is broken 7 days after buying.i give it to my nearest service center, they charge me 4000 rupees extra for my some unwanted parts....

ORDER NO: HEL[protected]
Titan Men Edge Round White Watches

I have ordered a watch through https://www.helioswatchstore.com/ on 5/10/2022 with payment made as advance.

but till date it is not delivered but the website shows the said order as completed without even delivered.
I have sent them mail, whatsapp also but not received any response.
i have tried to contact them on Twitter and called on their Toll Free number also..but all in vain..

Reference:Ticket No, [protected] Dtd. 08/09/2022
Defective Titan smart watch was purchased on 8th May 2022.After lot of persuasion and communication with Titan team, they sent WRA coupon of Rs 8995 against replacement of defective smart watch on 28.Sep 2022 to the Titan store located in Ambuja city centre mall Raipur.
Titan store refused to give new titan smart watch because WRA coupon is not admissible on discounted price .
Repeated email communication sent to Titan customer care team /CEO Titan to take necessary action so that I could get the same Titan smart watch under replacement of defective smart watch which was under warranty period .
Titan team is not responding to my communication in email /twitter/customer care team.
Such type o[censored]nprofessional response was not expected from reputed company like TATA.
I once again request you to intervene in this matter and take necessary action so that i could get the replacement of defective titan smart watch which is under warranty period.
An early response is highly appreciated.

On September 25, 2022, I bought a wristwatch from the Police Company at World of Titan, 12/1B Lindsay Street, Kolkata, 700087. The item's PL 14692JSR61 POLICE number. But after 25 days, I realised the leather strap paste was faulty and unusable. I went to the Titan World Barasat service centre to express my dissatisfaction with the leather strap's pasting and ask for a new strap. the token number the said service centre provides is 1110. However, I received no response from their end after four days. As the warranty still covers this, I kindly ask you to act promptly and kindly.

Hi,
I am a regular customer of Tanishq.
With the highest quality standards for its customers that Tata lives by, I also believe as much in the products and services provided by Tanishq. However my experience in my last purchases along with some repair that was carried out has left me totally disappointed and dissatisfied with Tanishq. Pls note when it comes to jewellery we spend lacs of rupees and when what is shown and what’s...

I invested in Golden Harvest Scheme from Tanishq on September 30, 2022 for INR 5000 per month starting September 2022.

I paid the amount via GPay though QR code shared in the Tanishq Store situated at F8G4+R5V Near, Plot no 197 SSP Castle MIG Huda Complex, GNT Circle, HUDA Layout, Nalagandla, Hdyerabad, Telangana 500019):

Date: September 30, 2022
UPI transaction ID:[protected]
Paid to: Tiitan Company Limited
titancompanylimited.[protected]@hdfcbank

The store manager confirmed the amount did no go through and was refunded the same day for INR 5000.

Later, i received a message from Tanishq to make a payment on the link shared. I was not able to access the link. So i made the payment again on the original UPI shared at the store:

Date: October 2, 2022
UPI transaction ID:[protected]
Paid to: Tiitan Company Limited
titancompanylimited.[protected]@hdfcbank

I have confirmation from my ICICI bank stating the INR 5000 amount is deducted. The store manager also checked my bank statement confirming the amount is deducted however, Tanishq is neither registering me on the Golden Harvest Scheme nor is refunding me the amount i paid. The store manager mentioned they have not been able to track the amount. How is this a problem for the customer to solve?

The UPI Id is driven from the QR code on the store, the previous transaction on September 30 was tracked but not the one made on October 2, 2022? How is this a consumer issue? This is internal to Tanishq and as a consumer i want either to be registered to the Golden Harvest Scheme for INR 5000 per month starting September 2022 Or refund the money to me. Its been 16 days as of today and no clue where my money is.
Please help!

I had purchased Mot Blanc on 1-10-22 but i received Damaged product same was communicated to customer care vide complaint no. TKT[protected] dated 7-10-22.

i had called to Customer care 3-4 times every time they said i will escalate to senior.

i want refund immediately

Extremely disappointed with your service the tanishq...I didnt got proper service and responce from your staff at Ahmedabad Tanishq showroom staff. Her name is Ms.Priya Gupta and such arrogant lady, but it is first time in my life got such a bad experience even after being genual customer your staff person so aggressive to hit the customer instead of provide solution...I didnt expected the same from Tanishq.

I will never ever suggest anyone to Tanishq in future as its not satisfied service with the Tanishq and no one is here to listen me . Actually I didnt have such time otherwise I will definitely complaint in police for the the arrogant behavior of your staff.

I dont care either you are going to resolve the issue or not but its pathetic and extremely unprofessional and poor customer service.

Shamefull the word I will recognise for such a bad experience.

The goodwill of TATA family and concerned companies are awesome but my experience suggest the same in very negative manner.

I visited on 17/10/2022 and timings are around 12 noon.

Accpecting some genual resolution from your side.

Regards

Sweta Sahini
No- +91 [protected]
No- +[protected]

I started depositing EMI in TANSHIQ on Dec 2021 for ten months. TANSHIQ sales person said that after introducing EMI we are providing many offers like discount on customer's birthday and anniversary and lucky draw. But even after 10 months of EMI Tanshik, there is no lucky draw. When I withdraw my amount after 11 months they started lucky draw. It's not fair to me. I am not satisfied with Tanshik. Since last 10 months I am waiting for lucky draw. Every month I asked when do you start lucky draw but every time they said next month next month. Tanshik sales persons give wrong information. tanshik

Sir/ madam
I have received following link which claims to give diwali gift of rs 6000 if i share this link to 5 group or 20 friends on whatsapp. I would like to know whether this is true or it is false or scam. The link is given below. A quick response will be highly appreciated. My email id [protected]@gmail.
The link
http://futurecertification.cn/Tanishqws-aq/tb.php?hk=aq[protected]
Thank u.
Richard Mistry

I was purchase a mangalsutra on my first wedding anniversory from beawar branch on 27th nov 2021, and your executive explain me a policy of harvest plan at that time no one have a enuf time to read a complete terms and conditions, executive expalin that if you want a money back you can take it back and we will issue you a profit vocher that can be used in future and you can also use it for saving purose.
When after 10 month of this plan i again visit store for my money back and voucher your anothe executive said you have to purchase for this amount then we can give you benefit of this plan.
Now you have to clear me you can give me a benefit of this amount, why i have to paythis amount without any interest.
The induction of your staff is not clear, they only want sell plan without any clerance.
Now i want my amount back with bank interest because this is your internal matter that your ecxecutive are niot properly trained about your plans.
I want quick action on this and money with bank interest amount otherwise i will complaint again with higher authority of justice.

Manisha gehlot
[protected]
beawar ajmer rajasthan

I have ordered Reflex 3.0 Dual Toned Smart Band in Midnight Black & Grey Accent (SWD90067PP03A) worth ₹ 1795 and Reflex Smart Watch with Silicone Black Strap (68024AP01) worth ₹ 3995 on 22/08/2022 through World of Titan mobile app.

The order ID is 7392356.

Even after two weeks the product was not shipped. So I cancelled the order.

It's been nearly 2 months and I haven't yet received my refund...

Order id : 7648443

When will i get my refund back to my original payment method ? This is my 4th worst pathetic poor experience with Titan. Same watch four times got cancelled from your end. If all the watches is getting cancelled like this then why you are doing this ? Now again in my life i will buy anything from fastrack or suggest anyone to buy anything from fastrack. Very Poor.

When will i get refund.

Thoroughly disappointed by the service and behaviour of the staff.
Recently i bought a spectacle from titan eye care (Titan Eyeplus store, Titan Eye+, # 9/2183/4, Near Malabar Watches, Opp to HDFC Bank, Sasthamangalam, Thiruvananthapuram - 695010) for my mother who is about 80 years
Since they live in Trivandrum and i am located in chennai, i did not want to take any chances and i trusted the tata group companies ( i still do :-))
The temples of your eyeglasses came off in 2 weeks and we visited the store and they said it is a simple problem with the screws and fixed it and assured that it will not happen again.
I even told them that we cannot come back since my parents are old and they cannot travel alone and requested them to check it thoroughly.
They also agreed that this was a defect and not caused by any misuse.

Again after 2 weeks the temples came off and since i was not around, my parents could not take it to the store.
So last week ( for 2 months my mother could not use it), we visited the store again and I explained to them the situation and told them that since this is the second time, the product is defective and it has to be replaced. We had other spectacles from Titan eye care which lasted for 6-7 years without any issues.

The person at the store was very rude and kept on saying that what they can do is only to fix the screw without understanding my situation.
I did not want to waste time at the store and called customer care from the shop itself and explained that i have to travel back in 2 - 3 days and the customer care person informed me that there will be a resolution before that. (They usually say 24-36 hours)
But to my disappointment nobody bothered to call back and when I contacted them back it went to another section and they said they will ask someone from the right department to call back.
A Few hours later someone did call but what that person asked me after about 48 hours irritated me to the core.
He started by saying "let me understand your problem". So even after explaining the problem a couple of times, they were still trying to understand the simple problem.
Not sure how we can trust any brand these days. They don't understand what it means to support an elderly.
If someone from TATA is reading this, please take some action.
Sumesh Sadanandan
[protected]@gmail.com

I have purchased a titan edge watch model no nn1595ql01
dated[protected] of worth more than 8-9ooo rupees from titan showroom at DB city mall Bhopal with a warranty card of 2 years.
Further, during this year's 2022 rains in the month of June-July my watch suddenly stopped working, as it was under warranty we went for its service. First, they told us to deposit the watch to another outlet of titan at RoshanPura, Bhopal, once we reached RoshanPura outlet they took almost 1 hour to check and consult inside and then come up with a thing that you have used your wrist watch during swimming and we can't do free service as these parts are not covered under warranty it will cost you INR 8000 or above so better you return back this, we offer you extra 20% offer so that you may buy new watch then it will costs you less.

Now, my complaint is
as I haven't used this watch during swimming as I don't know how to swim, they themselves assumed it and concluded the same.
Further being in the warranty they are charging me almost equal to the price I paid for the new one, and smartly suggesting offers to buy a new one as their service is priced highly.
Why do I need to pay for any of the options above mentioned as it is under warranty?

This is related to our dealing with your store located Ambedkar Road, Ghaziabad UP. This store has the pathetic staff which I have ever dealt.

I have paid the amount 23134/- on the 01st October for an ornament which my wife bought plus we had some gold for exchange. This store manager Mr. Manav Thakur is claiming that they did not get the amount credited to their account hence cannot give the ornament. Somehow on request of...