Titan Company Complaints & Reviews

I purchased kenneth cole watch from shoppers stop at tgip mall, noida on[protected]. It's curved glass was broken down just after 1 month of purchasing. I gave it to be repair at world of titan at tgip mall on[protected]. They returned it back after 15 days and charged 790 rs.
One day i was working and suddenly its glass slipped and shattered and i still didn't know how did it happen. Again i gave my watch to repair at the same place. This time they charged 790 rs and returned same day. Today accidentally i noticed that they have not placed the glass properly, and i think it will be slipped and broken one day without my notice. Please provide me the proper solution this.

I just want to complain about the service titan is providing at their shop. The person who is repairing should check properly the item after servicing, before handover to the customer.

Today i replaced my titan edge battery at titan showroom @ liberty x roads, hyderabad. The cost of the battery is rs.150 and the labour charges for replacing the battery is rs.150. Don't you think the labour charges too high for such a small work.

If the service centre guy has told me before, i would have thought of some other alternative. When i called the customer service guys to enquire about the cost of labour charges, they hungup the phone. Now i need to think before purchasing any titan products. Neither the service centres nor the customer service gave me proper response.

Yesterday i am visited the your shop (Krishnagiri bypass road branch). Iam select the one per earing and exchange the old gold that time your sales person not explain the new product price details and his starting to melting my old gold after melt my gold his check the purity and his told your gold is 91.11% only. Ok then i am asking why your not check the before melting. Nobody not answering to me first explain the new product price details the gohead for next step. Finally i am collect my melted gold and purchased by jewelone. So kindly educate your tanishq showroom staff

I purchased a diamond pendant earing set on 31august 2018 as a gift for my mother and on 2nd sept the diamonds fell off. While purchasing i receive gold harvest benefit and some diamond sale offer. Wen i went to ask for a fresh piece as the previous one turned out damaged within 2 days of the purchase, the sales person refused to add my gold harvest benefit to final price and even told me that ill have to pay extra as the weight wont be same of the new product. I am very disappointed in tanisq, their quality of product (I know it may happen sometimes) but denying me my gold harvest benefit was the worst. Please help

On 4 August 2018, I purchased a watch for ₹1800 from a nearby World Of Titan showroom for gifting it to my Father. After around 8 days i gifted it to my father who found out tht the watch was very heavy to wear. On 14 August, I took the watch to exchange since the company had a 30 days exchange policy. When i went to the showroom they told me that the watch could not be exchanged as it has been used ( it was in a brand new condition with very minimal spots ). The Manager of the Showroom named Jitendra Pandey even misbehaved and was talking very rudely with me. I then took it to another World Of Titan showroom of my city and they said that the watch is in a very good condition and the respected showroom should exchange it. I then lodged a complaint in the Customer Care of the company and they said that the Area Manager will contact me soon. I got a call from the Area Manager named Ankit, from Indore after around 15 days on 29 August 2018, who asked me to send the photos of the watch through whatspp so that his customer service team could check the condition and told that he will revert to me within 1 day. After 1 day when i didnt got any reply then i called that Area Manager who clearly said that the watch could not be exchanged and when i asked for the reason he cut the call and didnt picked up the call again. I then went to the showroom again where again got that misbehaviour from their showroom manager and was told that watch could not be exchanged because its been used. It hasn’t been wore for even 5 minutes. I need help from the Consumer Forum so that i could give a befitting reply to that decieving showroom nd Titan Company.

Dear titan team,

After several mail and reminder still awaiting permanent resolution from titan team and which is unfortunate. Watch is purchased in aug. 2018 and visited titan showroom almost 4 times for permanent solution.

I require refund or replacement of another watch from titan sode otherwise will have to consumer court. If titan doesn't feel important to help customer after several follow up and reminder for permanenet solution then customer will never think to go for any titan product henceforth.

Regards,

Abhay nikale

To titan,

Dear team,

With reference to complaint no ; ticket id: [protected] received call from wot - thane showroom on 28th aug. 2018 that your new belt is arrived so collect from showroom which i have denied. Because already mentioned in above mail i want alternate solution like replace with another titan - sonata watch because first time as per your policy paid 280 rupees on 24th aug. 2108 due to no warrenty on watch belt. Then same day evening again belt pin removed so visited on 25th aug. 2018 in wot - thane showroom and again one lady executive changed with another pin and assured that if again same problem arise will provide alternate solution via titan. Next day 26th aug. 2018 again found same problem - loose belt pin. So visited on 27th aug. 2018 and clearly mentioned that i want refund my money due to poor quality watch or replacement of another watch for which paid amount.

If your product is not up to the mark then how you expect customer should use faulty product? I am titan user from more than 15 yrs. And entirely family are using titan watches but didn't find such type of problem.

I request you to replace another watch - same amount or will go for prize watch or refund my money as visited titan showroom almost 4 to 5 times - mulund once where given belt price 600 rupees and in thane showroom 4 times where supported nicely.

Expecting positive response asap or will have to approach consumer forum.. Already escalated complaint in titan - consumer complaint site.

Regards,

Abhay nikale

This is the offer from tanishq
Tanishq :
Under this offer all hdfc debit & credit card holders (“cardholders”) are eligible to get cashback of 5%* on a minimum purchase of inr 35000/- or more in a single transaction.
Offer will be valid only for all purchases made with hdfc debit & credit cards.
Offer is applicable for all successful transactions made between 13th april to 27th april 2018
Maximum cashback to card to be rs 4000/-.
Offer is not applicable incase of any return / partial cancellations, final transaction amount to be minimum rs. 35000/-

Made purchase on april 19 2018 from tanishq kondapur.
I made 2 transactions. So i should get total 8000 cashback which i did not get till now.
Last date to receive cashback is july 31 2018.
Complained several times to tanishq customer care but very negligent and irresponsible response.

Complaint numbers:
[protected]
[protected]

Customercare

Dear team,

I have purchased titan - sonata watch nk77004pp01 - hsn code 9102 from mulund w wot - jai shiv shakti bulding, nehru road, mulund w showroom. But after 3 to 4 days found watch belt pin removed during watch in hand. So tried to fix by nearest dealer and again next day found belt pin removed. So visited mulund w showroom - wot where showroom manager told that belt is not in warrently so will have to pay 600 rupees approx. So escalated call to titan customer care where guided and helped me to submit watch in another nearest showroom. So went to wot - thane showroom where requested to submit watch and informed me that 280 rupees will have to pay due to respective part is not under warrenty. So submitted watch on 9th aug. 2108. After follow up with titan customer care received call on 23 rd aug. 2018 that watch repair part is available so visited on 24th aug. 2018 afternoon in thane showroom and collected new belt with 280 rupees paid.

But on same day belt pin removed from watch so again visited wot - thane showroom on 25th aug. 2018 evening and requested to provide alternate solution or replace with another watch in that same range. That time wot - lady executive informed me that i will change belt pin and in future if found same problem then will try for alternate solution.

On 25th aug. 2018 my self found titan - sonata watch belt pin again removed. Now till me how many times i will have to visit titan showroom for my watch to get repair even after escalated to provide alternate solution. I think this watch belt pin is not strong.

My humble request to provide solution as i am very old user of titan from 15 yrs but unfortunately will have to say that i am not satisfied with this product.

Kindly revt back asap as i have waited almost one 25 days but couldn't use this product properly due to poor quality of this watch.

Hello team,
I want to replace strap of my obaku watch but it seems this strap is unavailable. I already tried to search strap at 3 different world of titan in mumbai. I checked for strap for my watch at ghatkopar branch for more than 2 years as use to say we may get that, but could not get strap. Titan world guys says that strap is out of stock and they need to order but it has been 3 years or so i am keep approaching them but not getting any response from them.

S a divekar

For tanishq golden harvest schme i made on line payment on 15th augthrough tech process gateway
Golden harvest ac[protected]
First attempt canara bank master card ending with..0283 amount rs 5000
Transaction ref458272
No ack recd however my bank approved shown as paid.

Second attempt scb card visa ending with 6849ref [protected] 115th aug amount rs 5000 scb approved payment
Bill desk gateway
Third attempt! 6th aug
Scb visa card ending with...6849 approved ack also recd from titan

You are requested to arrange reversal of payments made through tech process gate way on 15th for the first two transactions rs 5000 each

I bought 4 spaces with frame and lances from titan showroom of rs 90000/00 2 where reading glasses with no and 2 where goggles with no after few days my reading glasses where full of sraches so i went to showroom they told that they will replace it then they replaced one and when i gave them other after few days they refused to replace the lances i am also facing problem in my goggles pls solve my problem or i have to go in consumer foarm...

Hi
We purchase one diamond item from tanishq dwarka new delhi branch in dec 2014 with total cost of rs 3, 08, 000.00.
The sales man told me with 2-3 the valuation will be more than cost and you can return the item to us.
Now when we approach to them after more then 3 years to our surprise the valuation is 2, 25, 000.00 only
We have sent complaint mail to customer care and one divyang thakur called me and told me that making charges was rs 90, 000.00. No one told us at the time of purchase about this much high making charges and also making charges was also not mentioned in bill, mr. Bhasker bhatt md of company is not approachable. No one is ready to give his contact number i think in india approaching pm of india more easy than taking to md of company.
The are cheating the general public.
I think they are fraud company.

Rajender kumar
[protected]
New delhi

This company is the biggest liar. My father bought a diamond necklace for my mother. Tanishq promised my father that if he wants he can sell the necklace back to them at a better price. But now the company is paying 90, 000 less and calling them as making charges.

Please save your money and never ever buy from Tanishq. They will make every effort to loot you.

I own titan xylys wrist watch which is the most expensive product from titan.

Suddenly my watch stopped working & its assumed that battery not working. Today i visited world of titan @ mgf metropolitan mall gurgaon 100002 - which is owned by pure earth to get the battery & strap replaced.

I was told that battery & strap of the said xylys model is not available in the store. When i requested them to arrange for the battery & strap, they were extremely reluctant to register complaint.
After lot of discussions, when they registered complaint, i was told that it would take 60 days (Sixty days) to arrange battery & strap from other location. (I am attaching scanned copy of acknowledgement form) which clearly states that approx delivery is 15th dec 2018.

My question to head of customer care at titan is... Which world is he living in??
How can they expect a customer to wait for 60 days to get a battery & strap replaced & be without wrist watch??
Do they have a common sense that for such regular consumable items (Battery & strap), they should not have service delivery promise more than 72 hours or 3 working days.

As a consumer, will customer care head of titan would wait for 60 days to get a battery & strap replaced???

All consumer durable companies have a defined tat (Turnaround time for any complaint redressal). Even if spare is not available for any model, it is ordered to central stores at that moment & same gets couriered in next 24 hours.

Practically any spare is made available in 2 to 5 working days where in titan needs 60 days to arrange for a battery & strap which is the most basic consumable for any wrist watch.

Have i made a mistake by spending rs 26000 to buy a xylys from titan??

I am also surprised that there is no e mail id given at titan web site to contact them or send a complaint in writing.

With this complaint i am trying to reach out to titan customer care head to get the battery & strap replaced in 7 days time.

Thanking you,
Arvind verma
Mobile no - [protected]
Gurgaon - 122002

Date 12 th august 2018
Tanishq stores, shrdhhanandpeth, nagpur.
We went to tanishq store to purchase, 'miya' brand ear rings for gifting it on the occasion of rakhi festival. Last year also we purchased 3 such sets from the same store. The complaint is about attitude of the sales women, who showed complete disrespect as we asked for cheaper option, her facial expression were insulting and indicating as if we are not 'worth', entering the store. She shown us only single tray with 10- 12 sets and informed that it is only thing available. For more than 10 years we have been purchasing jewellery from tanishq with full faith as it is tata's enterprise, but never expected insult from the staff.

I am in displeasure in saying that i purchased fastrack analog watch(3112SL01) from reputed shop at Nalasopara west, Mumbai on February 2018. It worked well for 4 months only and it stopped working. I approached the above said shop and returned with minor repair. It worked for only few days and stopped. Again and again the same problem occured.

Please replace me the new watch as i already paid hefty amount for this so called branded watch. I want replacement...no repairs

Melvin
[protected]

I ordered 2 platinum bands on 8th of July (Invoice no - PXB/CM/5029) with a delivery date of 8th Aug from Tanishq (Phoenix Marketcity, Bengaluru). While placing the order, I was told that making charges are appx Rs 1000/gram. On order delivery date I was charged with a making of more than Rs 1900/gm.

Also platinum rate decreased from Rs 4350 to Rs 3350, which marks the huge depreciation of value of bands within a month.
One simple explanation I want here, how come your making expenses have doubled within a month and why customer was not notified about the changes and given an option to cancel the order ? This points to a serious discrepancy in pricing and lack towards transparency to customers.

Is Tanishq following any standards for pricing, how the metal price will fluctuate by Rs 1000 within a month and making charge will increase by Rs 1000.
This sounds like I am dealing with a local non registered shop. Both these fluctuations are against customer interests without keeping any standards in mind, and I will be raising this in consumer forum in case not responded properly.

Non availability of original leather strap for titan wrist watch obaku 9299sba is a problem. Kindly pay attention towards it and make it available. It's very bad on titan s part to sell watch for 9000 and then they stop making watches and straps also. The strap for this watch should be provided as soon as possible. Otherwise paying 9000 in purchasing the watch with zero service after that is just pathetic. Titan company should pay attention and make leather strap available to the customer

I made an online pmt on titan website and placed an order for 1 amalfi blue mens perfume on 2nd aug 18.

An amount of rs. 2195 has been debited from my credit card via payzapp.

However i 've not recd any acknowledgment or order details for this payment.

Have complained over email 3 times but in vain.

Give me my product or refund. Titan team is taking to long to confirm either.

Call me on [protected].
Regards kunal shah