Titan Company Complaints & Reviews

We went world of titan, pondicherry customer service is good who wear the black shirt give us good suggestions and spoke very soft and smiley face but the man is sitting in the billing such a pathetic guys doesn't even know how to talk with the customers - first learn to behave and then sit in billing counter, he is not even smiling at customer he is seeing us in very gorgeous face and we are watching, he cannot even read the gift card no he is giving to customer to read. Then why is there in the position.

I had purchased three diamond earrings and one ruby embedded gold ring from thanisque outlet at hazaribagh pin 825301 on 21.11.2018 and handed over cheque on u b. I, of local branch. I received message from the bank on 23.11.2018 that the amount was debited at 13.41. At 5.30 p. M. I showed the message of cheque clearance on my mobile in the show room, but they declined to deliver the purchased products on the plea that they have not received any such message from their bank. Despite our request to deliver the articles as we had to gift one of the articles in the marriage ceremony in the evening, they refused ; this caused great embarrassment to me. The articles have not been delivered to me even today despite money has been deducted from my account. Redress the grievnce at your end immediately

I had purchased one watch from Titan dealer (Mumbai) on dated 05.03.2017 from Nilesh Novelty, 40, station rd. opp. Bodke Bldg., Mulund( W) Mumbai - 80. This Watch was stopped working 07.12.17 then again it stopped working on 30.05.18. Now, this is the third time it stopped working on 28.10.18. I have purchased the watch as a first birthday Gift for my husband on his birthday after our marriage but I am feeling so bad as it stopped working again and again. The shopkeeper told me that if it stops working two times then the company will replace it but now he is denying. Now I m fed up from this. After investing more then 11000INR I am not getting the right product. Either entire watch to be replaced or need to provide the same cost with another watch replacement this time I will not take the watch back.

I need immediate replacement of this watch. I don't want even a single bit of harassment anymore. I never expected this kind of worst service from Titan Brand.

please response asap.

Regards

Sangeeta Mangal.

Encl: Warranty card

Details of dealer

Dear sir/mam i want to say that i am buying a watch recently from heloocart refrence no hcr3999 in description and in the picture the watch were titan watch even in parcel detail also written titan watch, neo analog brass dial mens watch that we buy but we receive very cheap quality and this is not a titan watch and paced in paper cracked box as you see in the pic please help us that they refund our money as soon as possible help us because they r not responding our emails

Hi Team,

I have ordered a watch through online titan.co.in. Order no is: 45430.
Returned the watch for some reason and the refund process has started.
I got SMS on 18th Sep that the refund has been initiated. I haven't get nothing.

Called customer support many times and raised a complaint against it. On 22nd Oct got a mail that refund has been initiated and the amount will get transferred to my account within 7-15 days. I still didn't get the refund.

Again called the customer support, they are telling the same story that they registered a complaint with billing department and I will get mail with transaction details in next 24hrs.

I invested in a golden harvest scheme in november 2017 at c. G. Road ahmedabad branch. I live in uk so i was concerned about how it would work incase i am not in india at the time of maturity in sept/oct 2018. I was advised that my family member could buy something in gold including gold bar/coin but this information provided was not correct. I knew i was not going to be in india and would be there to choose what i can buy. When my family had gone to buy something before diwali this year and as it was my birthday, i was unable to choose anything, as they did not allow sending pictures. Therefore, we were advised we could take a refund of money invested and will be given voucher for bonus amount. However, we would loose the benefit of birthday month/ diwali discounts.
The only reason we agreed to invest in the scheme as we were told i can buy gold coin/bar incase i am not in india to purchase gold which can later be exchanged with jewellery item when i come to india. So please don’t invest in this scheme, this is fraud,

We decided to take a refund before diwali however on every visits my father in told that they will email me directly to complete some form to release the payment. He has visited 3 times and nothing has happened since then. I have not received any email and money is sitting with tanishq. They have also kept the passbook so we do not have anything with us but all payment were mad by cheque therefore we have proof of payment to tanishq. My father was also told that the corporate bank account is closed due to diwali period. This is absolute rubbish.

It seems that tanishq only wants us to invest and but gold from them and that why my money is not being paid back to me. I warn everyone reading this please do not invest in golden harvest scheme as it is pure fraud.

I want someone to contact me and pay my money back asap.

I have already lodged a complainer over customer care number but no response.
Such a pathtiec service tanshiq offers. It's just a brand name service is not worth
Tanshiq has cheated me.
I ordered bangle set to increase size and as well weight, but bangle was made in big size but know same weight. That really made me in shock, that bangles was ordered for my wedding.
Again at same time i ordered 2 finger rings and increase weight, but rings was made in similar pattern but not same which i selected
Also one finger got broken at time of trial

Tanshiq refused to make refund such a unexpected behavior will never ever reccomend friends and relatives for tanshiq

I ordered the watch from the titan website of sonata on 25/10/2018 and was supposed to be delivered within 5-7 days and the payment was also been made by card but its been 15 days but have not received the product yet and called the customer care but told that they could not trace the address and they did not even called me...
And now they are not responding to the calls made.. And also the mail i have send to them 3 days ago..
So i really want the response as soon as possible regarding the issue or else its a fraud
Order id-
Ec00411216

Dear Tanishq Team,
This is with reference to my conversation with Your Customer Care Executive "Miss Soni" on 9th Nov 2018 regarding purchase of Gold Set worth 1.2lcas on 5 Nov 2018 by me on your CG road Ahmedabad store. As told by your sales representative in store that if you hold hdfc bank card you get 5% instant discount on bill Max to 5k off on per bill. The price of gold set was Rs120375 and they confirmed that 5k will be instant discount so they swiped my card for Rs 115375. After few minutes they said that offer of 5k instant discount is not going thru on my HDFC card with error as "offer already availed". I told them that i have not visited nor used my card in last 6 months at any Tanishq Outlet but they kept saying that as per system they cannot do anything as it is showing that offer is already availed...they also explained me that this happed due to system problem and all they can do is suggest me to speak to tanishq call center and hdfc bank team to resolve.After that they asked me to pay 5k remaining amount as discount is not applied which i did.
Further i spoke to hdfc credit card team and they have confirmed that offer is rolled out by tanishq and not by hdfc hence they cannot do anything. Also they confirmed that this card is not used at any tanishq showroom in last 1 year and they dont see any error on their server regarding offer already availed. Still i have registered complaint with HDFC CARD TEAM under "complaint no. [protected] regarding offer not going thru and showing as offer already availed". They will take 3 working days to check and revert on this.

Meanwhile I request you to pls look into my case on priority and refund my 5k.

Name : Arpan Jain
Date of Purchase : 05 Nov 2018
Store Location : CG Road Tanishq Ahmedabad
Registered Number : [protected]

My titan.co.in order number is ec00412162. I canceled my order for high price.. I also reject my delivery when courier company out for delivery. Now the packed in rto lock. I contact ecom express they said your item reached back to its origin. But my refund still not initate me. Loudge a complain for this and give my refund its needed to me. Look into my issue and solve it.

My name is christopher,
I am from bangalore.
I am really disappointed with the fastrack services.

I had raised a concern earlier, but they make us run around. Asking me to contact the contact center over the phone. The contact center asked me to contact the service center in mg road.

When a company manufactures a product they should also have spare parts thats the quality of the product.

My parents purchased it as a gift for me along with one earings before coming to sydney.. They came to sydney on saturday 3rd november and gifted me the bangle and earrings yesterday on dhanteras.. But after opening the bangle box and trying it for very first time i realised the bangle is broken from one end... Which is definitely not accepted from tanishq jewellery on tbe very first day.

Now my parents are here for 4-5 months. But luckily my husband is travelling toindia for 2 weeks where he will need to go to chandigarh now for bringing this bangle along woth reciept to you to exchange/repair the piece. He will be kn chandigarh only for two days during his trip... So please if it will be taking any time to get it repaired theni would request you to change the piece with same design. Because he is visiting india for short notice in emergency for his dad's operation.

Please provide me an email address to adress my concern toand a number where i can talk to manager and even send all the required pictures and details of this purchase.

Kind regards
Trisha

I have purchased one watch from titan showroom vadodara (Raopura) on dated 21.02.2016 model no nf9327km02a. This watch was not showing right time every three month. Three to four time watch given for repairing even when it was under warrantee yet giving repeated problem. Now i m fedup from this. After investing more then 6000inr i am not getting right product. Either entire watch to be replaced or need to provide same cost another watch replacement. Thanks & regards ritesh pathak [protected]

My account no. Is pnd/11342286/2018.
Scheme no. Is 10m.
1st inst. Was paid directly.
2nd inst. Was paid via tanishq app. It was acknowledged.
3rd inst. Was again paid via tanishq app. Ii was never acknowledged.
Because of this lapse on your part i have unwillfully defaulted payment. And the responsibility must be borne by you.
I would like to know the date of the instalment of rs. 5000.00 paid through your app.
I have furnished proof of payment to tanishq pondicherry but they are simply evasive in their replies.
I have also enclosed bank statement for the months of september and october for your reference.
I trust you would do the needful at the earliest so as the missed amount may be credited to my account as november instalment.
Thank you.
Mrs. Chengol mary.
[protected]@gmail.com
[protected].

Purchased a watch on 24.3 2016 model no 1585 sm05 from world of titan t nagar.in the may 2018, i changed the battery. After two months, it stopped working. There's no stock of glass and they say it will take one month to get the glass. That would maen, i have to give my watch to them for one month. If this is the response from authorised tatan show room, then, wher we should approach
Please do the needful

I had recently planned to purchase a diamond bangle from your new jewellery store opend in chandkheda, i was been mentally harassed, as the store manager madhuri’s attitude was not at all professional, i had to go to the store twice just for the billing due to their technical issues and after that she took the payment now and finalised the priority order bt after 5 days she called and again asked for some amount to be paid, and was not at all empethatic this attitude is just not right for customer service the customer has to go through so much of trouble just for the order, rubbish attitude, and i will never ever purchase from tanisq ever again, if this issue is not resolved

Dear team titan,

I himanshu parihar had purchased a titan watch worth rs. 6495 for my wife as on 26th aug, 18, from exclusive titan showroom at lg-67 mgf metropolis, mg road, gurugram. Within less than 1 month we observed the color of the watch is faded!!
We complained same at the same showroom (Mg road). They collected the watch and provided us the receiving as below. They informed us that they will get back to us within 5-6 days with status of our complaint. Since than i am trying to get the progressive update about my watch and complaint by physically reaching thrice at the show-room and by doing multiple calls on the show-room's number i. E [protected] but got no proper/ satisfactory response, also the showroom workers are saying that they also don't know about the current status of our watch and have no idea of tentative time to give our watch back to us.

Before this socking incident i personally have blind faith on a tata product, but this is a very disappointing and frustrating situation for me. Also i am feeling cheated now.

Please support me on this matter on immediate basis,

Waiting for your positive response,

Dear Team

I have a Golden Harvest scheme in which I have invested in Gurgaon Gold Souk branch. The sales girl Ms Jyoti made numerous calls (atleast 50) when the scheme got matured this year and I went to buy on 14th Sep'18. When I went there Ms Jyoti was busy with some other customer and asked another sales person to attend to my requirement. The moment I sat down to look at things, he offered me to get the jewellery that I was wearing clean as they were having some free cleaning up camp. After he said so, I gave him my pair of earrings, one bangle and one ring. After almost 1.5 hrs, after when I got through with what I had to purchase, I got my stuff which he had taken to clean. I immediately saw that one of the diamonds from my earring was missing. I got this into their notice and they again took that earring away from me. After another 45 mins, they said that it is taking time to repair and we will get it delivered at your office. After 2-3 hrs, someone from their showroom came to deliver it. I didnt open it then thinking it is fine now. On 16th Sep I took it out to wear it but again that diamond fell down from the earring which means it was never repaired fully. I immediately messaged Ms Jyoti who said it to send it back to the showroom again for repair. I sent it back to their showroom after 2-3 days and since then it has been lying there and I have not been given correct feedback.

1) First I was told that we are sending it to our workshop where it be repaired

2) Then I was told that the earring has INVISIBLE SETTING because of which there workshop is unable to repair it and it has been sent to their Hosur workshop. She also said that your earring has loose settings. For which I replied that I have been wearing this for last so many years and how come only one earring has loose setting as the 2nd earring was fine.

3) Then I was told that even their Hosur Workshop is unable to repair it as they cant make or repair such Invisible setting earring (which I found very strange as the earing is very simple and biggest jewellery giant of India is unable to repair a simple earring).

4) Suddenly Ms Jyoti along with Mr Deepak (claiming to be the manager of Gold Souk branch) started enquiring about the bill of the earrings. I told them that I have got this from Dubai and I dont have the bill with me.

5) They still insisted on getting a copy of the bill. I confirmed to them that I dont have access to the bill for another 1.5 months as the bill is at my parent's place and they are currently out of station.

6) Once I confirmed this, Mr Deepak started asking about the price of the earrings, which sounded little strange. Till then everything was fine. I confirmed that the price was in the range of INR 60, 000-65, 000 and I have purchased it 8-10 years back.

7) After this Ms Jyoti started avoiding my calls and messages. Neither did any of them call to confirm the status or inform me when I called. Infact, for the last few days, Ms Jyoti is not evening taking my calls or responding to the messages.

8) I had no other option but to warn them that I will be taking a legal action if this issue does not get resolved.

9) Once Ms Jyti picked up the call but said she is not aware of the status. She promised to call back but she DIDN'T.

10) Today, I had send them warning messages as I was not receiving any revert from them that I will be reporting this to Police.

11) I have purchased these earrings with my hard earned money and it costed me INR 60, 000-65, 000 around 8-10 years back.

12) Till now they have been claiming that it is not repairable and their Hosur workshop has returned it back confirming this is not repairable.

13) After my warning message, I got a call from Ms Jyoti's no but Mr Deepak spoke( who says is the manage of the showroom) that their workshop has asked them to return the earring as they have found a vendor who can repair it. This is quite strange as the workshop which found it irreparable and returned it, has suddenly found a vendor who can repair it. I inquired howcome they have found a vendor who can repair it for which he very rudely replied he does not know about it.

14) On asking him, by when it will be repaired, he says he doesnt have any idea. When I insisted that he should send me a mail by marking his senior in copy, he said I cant send you confirmatory mail. On further insistence, he said he will be able to get the status by evening then he will see.

15) When I asked why Ms Jyoti is not responding to my calls. For which he said that she was busy handling customers. I infact told him that before she used to make 50 phone calls to invite us to redeem the scheme. But she can not pick up the call to solve customer's grievance. To which again he replied very rudely.

16) I also said that I will in any case put the complaint. For which he again replied that "you can complaint wherever you want to, I cant stop you" and again very rudely.

My problem is that instead of solving a customer's grievance, they are misbehaving, not replying. This is quite an aberration from Tata Group who believes in customer service at any cost. I have been investing in Tanishq's scheme for long and have been a regular customer of Tanishq Gold souk. I never expected such a behavior and treatment.

I request to please intervene and resolve my issue so that I am able to get my repaired earring soon. Also, I would request to please take suitable action against both these people as they have mis guided, mis behaved with me. I am afraid that either they have misplaced my earring or they may even change the diamonds of my earrings. Needless to say that I will never be going back to this showroom again and may not even have the courage to continue with Tanishq any more as both these people have made me loose confidence in Tanishq. I hope that with your suitable action in this case will make me rebuild the confidence.

Looking forward to positive reply soonest.

Thanks!
Aarti

I purchased a spectacle from Naktala Titan eye plus outlet one and half years back. Since 6 months some coating problems in both the glasses. Due to work pressure I failed to contact immediately and when visited to the retail shop it was told that the warranty is over and I have to pay 50% of the price of new glasses. I made complaints to customer care over phone and mail but of no solution. I use to wear spectacles since may years but never face coating problem earlier. I think Titan eye plus has the defective glasses that they use to sell.

Purchased titan edge watch model nf1044nl01 worth rs9995 from titan dealer popy pendulam alappuzha on 15082017 with much expectation. To my dismay the battery stopped and the strap started splitting in september2018. Given to the dealer on 21092018 and till now they informed that the battery is not supplied on their demand till date. This is not expected from a branded company like titan and to me as a customer who often buy watches from titan.
This is not the way to attend a customer. The service centre informed that the supply is from bglore and anything could be couriered in two days, this is serious lack of service from titan.