Titan Company Complaints & Reviews

Dear sir,
Last year we purchase one ladies Titan watch of Zoop model from Titan Naupada Thane show room, then with in one month of after warranty tare the watch belt .
I given to Titan Company through Premier agency Viviana Mall Thane for replacing of new belt on payment condition .(18 Feb 2017)
I received call from company, Ït's Not possible"and Today Mr. sanjay (Premier agency Viviana Mall ) told me yes This watch is Use & Throw in dustbin"
Then why are you producing this model for children ?

I am an NRI I had placed an order for a frame and glass. My eye was tested at the store itself and I showed them my glasses that I am wearing. The power I have is pretty much and hence the frame I chose I asked them repetitively if the glass would fit the frame, to which they said said it would absolutely fit.

On receiving the frame today I see the glass jutting out of frame. And the finishing is extremely bad. I paid 6000 INR for what. The salesman knows no manners. He is a tall fellow with glasses. He lies and is a cheat. There is another chubby salesman and a woman who did the eye testing. They are all cheats and thieves. I want my refund. This is highly unethical to promise something and deliver something else

All working at Titan Eye Plus chandannagar are very unprofessional

I have purchased a Titan Watch XYLYS model No. 9212 SDA, the strap of the watch is torn, so I wanted to change it.

I searched for the strap in many Titan Showrooms in chennai, and to my utter dismay I came to know that the watch has to be given to any of the Titan Shwroom, s and in turn they will send the watch to Bangalore and then get the strap from there, which will take atleast 45 days.

I am terribly disappointed that to get a strap I should have to wait for 45 days!!!
A company of repute liek Titan, why not they make things simpler for the customers. My complaint may be taken up on priority basis, need ful done at the right time

R/S
I had brought titan watch from sanjay time jalgaon golani market from Dt 13/03/02016. but i have purching problam on that its polish run out i had alreadd chenged one time dt 27/07/2016. again not replase sanjay time watch
DETAILS:- Titan qtz
90024ym06
DF732 PRICE 3495/-
But i request my complaint accepted sanjay time watch jalgaon is ford seller sanjay watch. plz requested .
my mo no [protected]

I Asha Devi have depositd rs 2000 on 9th oct 2016 at tanishq showroom allahabad but could not deposite further now i want this money back and as per their instruction to receive the money i have visited tanishq showroom at allahabad many times but could not received rs 2000 now they are saying that the same will be refunded after compliting one year my account no with tanishq is ALD[protected] and encircle id[protected] please help

I purchased HTSE watch from Noida sector 18 store on 31st Dec 2016. There was problem in the watch since the beginning so I submitted in back to the store. Since then all I am getting is fake promised from Store manager Mr. Neeraj. First I submitted the watch somewhere around 17th Jan 2017, they keep the watch for 1 day and returned to me saying it will work fine now. 2 days late I again submitted the watch complaining it is still not working. They again kept it and said it will be repaired in maximum 20 days. Then they call me after 25 days that you can take the watch it is repaired now. Half hour later after collecting it from them it was showing the same problem. I again submitted it on 17th Feb and still the watch is not with. The manager is not capable of delivering at least a commitement. Everytime a false commitment.

Last time they told me the wacth would be completely changed and delivered to me on 8th March 2017. Today is 14th March and still there is no response from them.

Request someone to please look into this.

I gave them the watch for repairing
And they promised to give back the watch in one month
But today its been three months they said the watch has not been repaired
The watch cost 15000
They use totally abusive language and also they are ignorant of their Job

I will now go to consumer court and fill a suit againt you .

They showroom is at Omaxe Mall, World titan, Patiala 147001

Hello Titan, I have bought Obaku 3 years back and now struggling to get the strap changed in Pune. Can you explain the logic behind selling 6-7k watch and not manufacturing its strap? There are so many complaints for strap for these models and you IDIOTS are just copy pasting some idiotic auto reply. Is this a professionalism? If this is the kind of service Titan is providing then whats the difference between buying your **** watch and a road side watch?

I purchased a Titan wrist watch on May 2015. Its chain has been loosened. I referred watch to Varanasi showroom and they referred to a better place.I even showed it to Alambagh dealer and they referred it to Phoenix mall showroom whereby they referred me to Hazratganj.
This is really shameless on your part and adverse against the repute of TITAN as a result of which I am compelled to lodge a complaint in consumer forum.

Dear Sir/Madam

This is to complain about the wrong information being shared by your sales team. Sales team from South Extension had made us invested for the Gold harvesting. i had invested 2 scheme (one for 3000 and another one for 2000). When they were in our office for display their scheme, I had mentioned about the passbook not needed since I do all net banking transaction. At no point in time they had mentioned about the passbook is necessary for the scheme.

My investment started on 22nd Jan 2016 and finally all money was transferred by net banking. in the month of October 2016, spoken to Jyoti at South Ex when she mentioned that the last installment will be on 22nd October post that no money required to be paid.

On 22nd Jan, spoke with her again about the refund process and I had informed her about the passbook not being with me but the online information about the payment already available. As per her passbook was not necessary and I could take money in cash from the show room of 2000 scheme but the other one will be transferred to my account since the amount is more than 25000.

I visited showroom with my cancelled cheque but then another gentlemen informed me that i will need to get the stamp paper affidavit about the lost of the passbook without that the money will not be given and informed me that Jyoti was wrong. Also can’t be given as per RBI guideline.

When I had requested document where it talks about affidavit but the document shows in case you are claiming the money without paying the complete due and without having the password. It was a very unforeseen situation since they kept argued with me finally agreed to pay since all my due were cleared. They agreed to refund my money since the entire due

Finally I gave the cancelled cheque and was informed about the money will be given only after 20 days since that is the process and the transaction happens from Chennai. Tentative date was given to me was some time post 15th February.

I have now received the money last week, which is the principle amount e.g 50000/- only. Did follow up with the showroom about the interest not being proceed, I was informed about the interest will be given as a voucher not money and the same will be posted to my address.

Just wonder why these things are not being informed at the time of taking the scheme, on the whole this gives me a feeling about the Tata Code of Conduct are not being followed and no time I was informed that the interest will be only in voucher, people do save money for their requirement in life had I known that only the principle money will come back without any interest, this amount could have been saved in the bank rather than Tanishq. Today is 28th February and the voucher is still not received.

Request a call back.

Thank you

Manashee Khanna
[protected]

I purchased a watch on 16 th Dec 2016.from The world of Titan store Kalyan.Thane district, Maharashtra, Mrp 7995, After Discount 7195. After few days I return the product and got credit note of it. Then on 26/2/2017 I bought a watch for gifting with that credit note and watch was 5800/- Mrp. So they deducted 5800/- from that Bill/Creditnote as they treat one n same.and wrote with pen Balance as 1400/- On Date 8/3/2017 I went with that watch to get credit note which was Gift packed n unopened. What they did is give another receipt stating 7195/- but giving clause with "Can not be used in Schemes/ offer". what's the point in this.i have actually bought a watch when it was having offer.then it was exchanged.it's really wrong to do such Cheat acts with customers.n top of that the person handling the matter was behaving in such a Bad manner, it never look like I m dealing with a Titan executive/shop owner.

I have given my Nebula watch for repair for the 3rd time to your Titan Service centre at T. Nagar, chennai-600017, Ref. JO No. JO[protected] DT. 08.03.2017. After repair, only it works 2 to 3 hours. So I request for adequate repairs. Please take steps to check up properly & repair. If it can't be repaired, let them inform me correctly so that I won't send again again.

Hi,

I purchased fasttrack watch around 2.5 years back for 1300 INR. watch's crown got broken and cell got over 2 months back from now. I gave to repair crown and new cell to WORLD OF TITAN address is WORLD OF TITAN, 7 & 8, 27th Main, HSR Layout, Sector-1, Bangalore - 102.
they charged 410 INR and handed over me on 21st Feb 2017 with 6 months of warranty. Watch again stopped on 5th Mar 2017, when i went to store again they said watch needs service and for that they charge 300 INR. how come in 15 days it stop working and watch needs service! I strongly believe they have done something wrong with the watch. They are making business like this. They would have told me for service when i asked them for change crown and cell! giving 700+ INR for service is quite big amount i feel. They are bluffing i am sure. please let me know what can be done.

My order id is EC00186245 consisting of 2 belts, as the size of the belts was not appropriate.So i created the return request twice about this order but i have not received any update about this.How long it will take to return this order?I am waiting for its return from last 15 days.
Please process this return request. it's really annoying for a customer to deal with such a simple tasks.
i have already talked to the customer care and mailed to the ecomsupport but no action has been taken.its been 1 month waiting for the pickup

I have my edge watch since 2 years. before 3 4 months suddenly the back of my watch came off and the screws of the back was not there. i gave the watch in one of the ahmedabad service center for the fitment of the screw. after i got my watch back just in 1 month it stopped working. again i had to give it to another service center, from where i came to know that the service center did not fix the back ring properly during the last fitment. so i had to give away my watch for a week to fix the ring and also the batteries for the watch was replaced during the same time which was chargeable though it was your service center mistake. now after another 2 months replacing the batteries and new fitment of back ring, my watch has again stopped working. what is the benefit of buying bloody 15000 rupees watch, i dont know what quality Titan has been using and what kind of service you are offering. Highly dissapointed with the product quality & service.

Expecting a watch replacement after this hassle and mental harrasment. or otherwise i will surrender my watch at your service center which henceforth i dont wish to use and then i will go for consumer forum.

Hi,

I'm writing this email with regards to a titan juxt I had purchased Feb 2016. I had issues with the watch from the day I had purchased I'm facing the following issues :
1. The process of pairing juxt with IPhone 5s is a complicated process.
2. The battery backup of watch is just 1.5 days, where as the company claims to be 5 days.
3. I had a issue with the hour hand of the watch, i.e the time was not displaying correctly. For eg if the time is 5PM, hour hand of the watch use to be somewhere in between 4 and 5. Which is raliclous as I brought a watch paying 18000 and it's shows me wrong time?. I gave watch for service at titan showroom and they kept the watch for 30 days. I got the the issue rectified and received the watch after 30 days, service centre claimed that they have replaced the dail with a new one.
4. After one day o[censored]se I realised the battery of the watch is draining faster than it use to be, I gave the watch again and this time again it took 30 days.
5. After a week o[censored]se age again the needle started showing wrong time, I'm totally fed up with the watch.

Now after all this I went to showroom and asked refund my money as Im not at satisfied with the watch and titan service. They gave a excuses that I need to take back the watch from where I purchased it, I had to take the watch to New Bel road, Bangalore. There they asked me receipt for all service I have done till now, when I checked with the service centre they said that it will be available in there system no need to show any reciept. Finally they took my watch and they have told me that I will get a call in 30 days. I would like for a refund as I don't want to use such useless watch. Until today I have not got any call nor my watch. Attached copy of my service bill.

I had called service centre couple of times but there was no proper response.
Can you please tell me how to get a solution to this issue.
I don't need a replacement I request to refund my money.

Kindly give a solution asap.

Thanks,
Kiran
[protected]
[protected]@gmail.com

I had to repair my titan Raga watch as the battery wasn't working. I went to a showroom in sector 18 Noida. They asked us whether we would like the ₹250 battery or ₹350 one. We said we would like the ₹350 one. After everything was done, they handed us the warranty card. We said we would like to have the receipt too. They started arguing that the warranty card is only the receipt and the price will not be mentioned as per titan guidelines....

I bought the titan ceramic watch for 10k just a month ago. Accidentally 1st clip of strap was broke as it fell from short distance. I asked the service center regarding the strap but they said I will have to change the whole strap costing half the price of that watch i.e. 5k, just for 1 clip. I request you to provide the clip for the ceramic strap as early as possible.

Bought analog watch with silicon strap.now the strap is toned.The strap is of poor quality.As a customer i was sure about the quality of TITAN products.That trust forced me to buy the product.But now i realise that it was a bad decision.As a customer i am so much dissapointed about this issue.It is stated that strap have no warranty.But why you are manufacturing straps with these type of poor quality materials?.It cost RS 3450.If the problem is not solved within less time i will file a suit in consumer protection council and i will also tell other customers about your false statements of quality.

I purchased a skinn spray (FM04PGC) MRP 1840 from world of titan hilite mall calicut . i used only 25% of spray after that the nobe of spray not working
i given the spray to showroom from where i bought
till 15 days i didnt got any reply from there side
i called them for details they r telling that they dont when will get the product
if they got product they will inform not giving correct information
after that i went to showroom and enquired the details on[protected].30 am sunday
they r telling that they didnt got product "u can do what ever u can " they dont have problem i[censored] done anything against them this is the reply from manager and staff (Manager Name is Shameer Ali)
this is the situation of a customer who bought a product from titan world Hilite mall calicut

World of titan Hilite Mall calicut phone[protected]

my side

i want my money back no need of product