Titan Company — Fast track watch - brass dial erosion in coating | |||
We purchased a watch from titan fast track showroom on 15/05/2015, within 6 months of time, there was rusting in the dial of the watch which caused damage to his hands due to scratches. We had to travel 20 kms (Nearest service center) from my place to the service center only to hear that fast track watches in this range (2000 to 3000) has this problem due to sweat and is no wonder to them but we were given service by replacing the dial of the watch in january 2016. We are wondering if all the watches in this range (2k to 3k) causes this issue then why to produce watches in those range but still we were happy with the replacement and walked out. But again now for the past two weeks there is a similar issue and again we visited the center only to hear the same story saying it is common and hence one year guarantee is provided. But now that this problem has occurred twice in one year, it will be certainly be coming in the next few months. The service person at the center was hesitant to ask for a solution saying this has to go to bangalore or hosur for knowing the status. We have the below queries on mind and kindly address them, 1. Why to produce watches (Of brass dials) which erodes and causes scratches due to sweat (Sweat is common for all) and the service person knows it but the sales person does not convey while buying or is it that only we need to purchase watches above 5000 so that we do not face the issues 2. Now that the guarantee expires only on 15th may which was for one year before which we have visited the service center twice, how do you expect us to buy the same again? (I have attached the encircle card which we use with which you can see that we have purchase minimum of 5 to 6 watches but still with no happiness in service) 3. Is there no replacement option available for such cases where the customer has visited 4 to 5 times for the same issue and has to wait everytime to hear from bangalore/hosur office for knowing the status Was this information helpful? | |||
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Titan Company customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
Thanks for reaching out immediately Steve, We find this very useful. You may reach on [protected] for addressing my query. [protected]@ymail.com is my mail ID
Dear Keerthy,
Thank you for confirming your contact number/email id. Our goal is to always deliver an amazing overall customer experience.
Building raving fans and brand ambassadors out of all our customers is our mission. We know how important it is to solve your complaint at the earliest. Soon you might get a call/revert mail on your contact details; please check your mail box as well.
Let us know if we can help you further. In case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
Thank you for confirming your contact number/email id. Our goal is to always deliver an amazing overall customer experience.
Building raving fans and brand ambassadors out of all our customers is our mission. We know how important it is to solve your complaint at the earliest. Soon you might get a call/revert mail on your contact details; please check your mail box as well.
Let us know if we can help you further. In case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
Titan Watches — Deletion of my contact Mob no 9418461283
You are requested to kindly delete my mobile number [protected] from message list as I am receiving number of SMSs, disturbing a lot .. Thanks Yours faithfully, S.P.Sharma, Solan (HP) 173212 Dear Keerthy,
Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.
Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.
Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
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+91 80 6660 9000
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3, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
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Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.
Could you please share your contact number & email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve