Titan Company — Low quality Titan fasttrack watch strap

Address:Dakshina Kannada, Karnataka
Website:titan.co.in/

I had bought Fastrack Anthracite Dial Analog Watch For Men-NE300a1SL02, 4 years ago, the watch is awesomely working till date without any fault. My problem is with strip that I purchased one month ago on 6th sept 2015, from one of titan showroom at city center, mangalore. The strap seems to be a low quality coz the material has worn out now a little. I feel bad about the quality of same since I bought it for Rs. 395. The people at showroom say there wont be any replacement for leather strap, but they told me that they can send my watch to company, and it might take a month. I have attached a photo of my watch strap. Hope i'l get reply soon from concerned people.
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Dear Ganpath Raikar,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve
Dear Ganpath Raikar,

We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

If you require any assistance please call our Care team on[protected].

Regards,
Steve
Dear Ganpath Raikar,

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

Xylys watch

I have given my xylys watch for the strip change. Still waiting for it. my complain no is 616330 please help me in this ASAP

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