[Resolved]  Titan Company — The chain of the watch has not been changed although I was promised to

Address:Patna, Bihar, 800020
Website:Titan

I had bought a xylys watch on 28/8/2012 from WORLD OF TITAN, opposite MAURYA LOK COMPLEX, PATNA, BIHAR. Recently, I saw that the strap of the watch had weared off so I went to the showroom to get it changed. I was sent to WORLD OF TITAN, boring road, PATNA. There they promised me to get the strap changed and a metallic chain to be put in place of the leather belt. They gave me the delivery date on 21/10/2015. When I went there on 24 /10/2015, they said that the watch had not been repaired as the service center of the company said so. I want to know that why didn't the showroom executives report me about this earlier? And why was my watch kept for 2 long months? Why did the company reject to change the strap, and why was I messaged by the showroom that my watch was ready and it should now be collected? Kindly pay attention to my problem as I assume that I have been fooled by the company.
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Aug 7, 2021
Complaint marked as Resolved 
Titan Company customer support has been notified about the posted complaint.
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Dear Vansha singh,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve
Dear Vansha singh,

We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

If you require any assistance please call our Care team on[protected].

Regards,
Steve
Dear Vansha singh,

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,

Steve

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