Titan Company — titan eye plus invoice very bad quality of product & lens

I have had a very bad experience with titan eye plus, where the product quality of both frame & lean is not upto the mark,

1) the frame which was given to me was faulty, i had to make 3 visits when they told me the frame is faulty/crooked / not aligned (As i was unable to see clearly) and hence it would be replaced and new frame could take a few days
2) a month passed, i called up the store and they said frame will come soon. When the frame didn't come, i posted a google review and yes, in 2 days the frame was there
3) i had to make many followup, before the frame was replaced
4) soon after that, the lenses developed many scratches and again i had to visit the store, here they said the lens quality is not good and agreed to change the lens
5) the new lenses came, but the visions was very poor and am unable to see clearly form the same. I took my old specs (One of the cracked) and they told me power of both lenses is absolutely the same. My question is how come, if 2 lenses have same power, i am able to see clearly from old specs, but cant from the new one (Which was made by titan)
6) in between in end aug, one fine day the nose bridge just broke off in my hand (As i was taking the glasses off, to go to sleep). Went to the store & they said nothing can be done
7) again they noticed the lens coating is peeling off
8) i got my specs repaired at titan at mumbai, still cant see clearly and have to use my old specs (Cracked one) to do my regular work

In nutshell, i spent rs 11000 & paid 10 visits in last 6 months, but my lens coating is peeling off, i cant see clearly from the lens (Have to use my old specs clearly). Now i want a 100% refund from titan for the time/money spent.

Please refund within 10 days, or else i'll lodge complain with consumer department.

Thanks and regards
Anurag
[protected]