Titan Company — Titan Watch Model 9275SL03 : Always out of order, could not be used. Request for replacement. | |||
Before our son left for USA on 1.9.2009 for higher studies, we had purchased a Titan watch model No.9275SL03 for him in Bangalore on 31.7.2009 at the cost of Rs.7, 995 (after a discount of Rs.2, 000). We came to know a few days after his leaving that the watch had stopped, was out of order. It was not possible to bring the watch back to India immediately for repair/servicing. We could get the watch in hand only during our visit to USA in 2011. But since we were also located outside of India, we could give the watch for repair/servicing at Titan Care centre in a Mall at Saket, New Delhi, on 13.1.2013. We noticed after a few days of taking delivery that the watch had stopped again but could not take it back to the servicing centre because of our location outside India. After being back to India in 2016, we had given the watch for repair at your servicing centre at South Extension Part 1, New Delhi, on 25.5.2016. We have been informed by the servicing centre over phone on 3.6.2016 that the watch could not be repaired and instead Titan would take back the watch and give us a coupon worth Rs.1, 500. This offer from Titan does not make us happy at all. We spent Rs 7, 995 way back in 2009 but could not use the watch. We agree we could not take the watch to a servicing centre within the warranty period because of our location. But at the same time, you should also agree that the model of the watch sold by you was a failed one. Accordingly, we request that a new watch worth almost the value of the subject model be given to us as a replacement instead of coupons worth Rs. 1, 500. We feel a new watch as requested above should be a genuine offer from a trusted and reliable company. We have been a regular customer of Titan. Please refer to our encircle card #[protected] for your perusal. All receipts referred to above are available with us and can be produced upon request. Thanking you, Regards, Ramaprasad Raychoudhury, Mob: [protected], email : [protected]@gmail.com Was this information helpful? | |||
|
Titan Company customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
Dear Steve,
We thank you for your acknowledgement of the complaint and hope you will resolve it rightly, favourably.
Regards,
Ramaprasad
Mob : [protected]
We thank you for your acknowledgement of the complaint and hope you will resolve it rightly, favourably.
Regards,
Ramaprasad
Mob : [protected]
We were contacted by company representative from Bengaluru who informed that we might be contacted again.
Further action by Customer Care is awaited.
Further action by Customer Care is awaited.
Dear Steve,
As stated above, we were contacted by Titan company representative from Bengaluru who informed that we might be contacted again. But none has contacted us thereafter.
We now request you to inform us whether a considerate action by Titan has ended with that telephone call.
Regards,
Ramaprasad
Mob : [protected]
As stated above, we were contacted by Titan company representative from Bengaluru who informed that we might be contacted again. But none has contacted us thereafter.
We now request you to inform us whether a considerate action by Titan has ended with that telephone call.
Regards,
Ramaprasad
Mob : [protected]
No response received till 21 July 2016.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
48%
Complaints
1962
Pending
0
Resolved
902
+91 80 6660 9000
+91 80 6660 9028
+91 43 4466 4199
3, Sipcot Industrial Complex, Hosur, Tamil Nadu, India - 635126
View all Titan Company contact information
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve