Titan — Non Avialabilit of Glass of my TITAN watchers

Address:Kutch, Gujarat

I had purchased a TITAN Watch Model No.9404NAA from your gandhidham TITAN Company outlet on 5.3.2015 I had approaced your Gandhidham Showroom on 20.5.2015 for replacment o[censored]pper Glass of my Watch. they told me that glass charges will be Rs 200/- Now they are telling that they do not have glass and whole body would be have to be replaced charges will be 450/-. Why should i pay for whole body and why my glass in not in warranty My glass hould be replaced free of charge.
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Dear Gajendrabolia,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve
Dear Gajendrabolia,

We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

If you require any assistance please call our Care team on[protected].

Regards,
Steve
Dear Gajendrabolia,

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

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