[Resolved]  Titan — Shameless and fake product

Address:Bhopal, Madhya Pradesh

Dear Leaders (National Consumer Court)

I anticipate that you and your family will be perfect.

I am prashant from Bhopal (SAGAR) MP. I have brought a Titan watch (item code- 9277SL01, Description- C390, Cluster- Ghand, MRP- 15995) from World of Titan G-5/6 D B City Mall Bhopal MP (DOC NO[protected] on Date of 21/07/2013 at 21:14 o’clock. (Attachment-copy of invoice.)
Before and During purchase of this watch sales man had lot of commitment, quality, service and many more things but after very next month of purchasing each and every earlier statement became just FAKE and FALSE.
On 16th -July-2015, that watch has completed approx 23 months (as dead). In these 23 months not only a single month is there when this watch worked properly, almost dead and till not working. I have visited to Showroom and Service Center (Shalimar House 6, Malviya Nagar Bhopal – Phone No.[protected] approx 20 times for its repair (watch is still in the Service centre) but hearing unexpected sounds form the team. I have sent requested e-mailed to all department of Titan World but shocking news is that not even a single e-mail as reply or apology. Simply it does mean that they are not worrying about Indian Consumer Court and their corresponding action against such a fake and false service and Product.
I am thinking that I have done Major Fault Of My Life to brought this Titan watch. I don’t have much more time to visit and write e-mail to Titan further.

Now; I wanted to replace my watch with new one but they are not entertaining to my serious problem. They are agreed for legal action.
You are requested to take an desire action against false and fake product.

CCD to –World of Titan and their Team


Regards
Prashant
+[protected]
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Aug 7, 2021
Complaint marked as Resolved 
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Comments

cardinal error of Titan,

Dear Mr Steve

No one is helping me not even a single reply from your company. I want to replace with new one.
I will do my best to get justice and I will go every where I can go for this. If you can help me to replace it than its ok otherwise i will do myself.

dr prashant
Hey

you are only copying and pasting previous mail... ha ha ha ha ha

dear try to resolve my problem.


shameless

dr prashant
Steves' response is only cut+copy+paste
May be automated response
They are terrible and lot of them are useless like their product
God save TITAN customers !!
Dear Prashant,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve
Dear Prashant,

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

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