[Resolved] Titan — Titan 9440nm01j quality | |||
I bought the mentioned watch from Central mall store, Orion mall, bangalore on 20th Sept, 2015 for Rs 4995. It's just 4th day and i have been taking utmost care of the watch and yet there is a scratch on my dial as well as glass on the side. Before this watch, I have been using the same fast track watch for last 5 years, i bought it for 2.5k there isn't a single scratch till date. I assure you, there was definitely no manhandling of the watch and i am pretty sure the quality of this watch is terrible. i have got all the bill, warranty card, etc with me. I have had a huge trust atleast in the quality of titan and when i buy a watch worth 5k, i certainly do expect atleast the basic quality standards, this is such a heart breaking incident. I sincenereyl expect a replacement of the watch at the earliest. Please look into the matter or you are going lose a pretty loyal customer. -Aditya Khandelwal [protected] Was this information helpful? | |||
Oct 7, 2015 Complaint marked as Resolved Not that my watch has been replaced or but yes, i got immediate calls for the complaint and a nice follow up by titan executives. And the customer care executives did explain the problem, nice to see Titan caring for its customers :)
Unfortunately, i still have the scratches on my watch and the class should have been more resistant to scratches but as that doesn't comes under the warranty, i can't really claim a replacement.
Though i seriously hope Titan would improve the quality of the glass.
Thank you anyways.
Regards,
Aditya | |||
 3 Comments | |||
Comments
I very much doubt the authenticity of the call I received claiming to be from titan and also the way through which they mention to refund the amount. Is there some way I can get my watch replaced from authorized service center or some place? I don't mind going to service center either. Please suggest some alternative way to get the refund of amount.
Reply
Dear Aditya Khandelwal,
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number to make sure we resolve your complaint completely.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number to make sure we resolve your complaint completely.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve
Dear Aditya Khandelwal,
Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.
Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.
Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
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