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Toyota
Toyota Kirloskar Motor Pvt. Ltd.
Customer satisfaction rating: 27%
1093
COMPLAINTS
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Toyota Customer Care

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Address
Plot No.1, Bidadi Industrial Area, Bangalore Rural District
Ramangara
India - 562109

Customer Care Phone Numbers and Contacts

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Toll-free:
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125

Phone:
Phone:
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95

Additional info
Contact Form
http://www.toyotabharat.com/inen/forms/contact.aspx

Customer satisfaction rating
27%
Complaints
1093
Pending
0
Resolved
296
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So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon 12:00 am - 12:00 am
Tue 12:00 am - 12:00 am
Wed 12:00 am - 12:00 am
Thu 12:00 am - 12:00 am
Fri 12:00 am - 12:00 am
Sat 12:00 am - 12:00 am
Sun 12:00 am - 12:00 am

Toyota related photos (339)

Toyota Complaints & Reviews

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D
Ahmedabad, Gujarat
Dear Sir,
I would like inform towards a genuine problem i have
faced in this service center. My car was been hit from front by some
unknown vehicle besides road parking. Immediately i visited service
center (Infinium Toyota, Ahmedabad) to know about expenditure. They have
allotted me a service adviser who have drove my car and given estimation
for the same(approx 14000 rs.), but they have not explained me that vehicle radiator is damaged and coolent is leaked and it is not in the condition to drive. After that i left service center after issuing a valid gate pass by them.

After few hours i was supposed to move at out of station and as i was not
technically aware about that i drove vehicle around 150 kms and it got
stopped on the way due to access heating. It was evening time and i was
with my family. i was not aware what to do or what not to. As it was
matter for safety of my family i have asked nearby local veh technician
and they have suggest me to replace immediately radiator if i want to
reach home safely. i was not having any option on that time and finally i
have decided to repair veh temporarily to reach home and toyota service
center later.

Now after reaching service center, they have checked the vehilce and telling now that i should not drive the vehilce without collent or if having problem in radiotor. Now they are saying that to total cost of repair is around 1.5 lac for replace of
block – piston as it is damaged and approx 50 thousand to repair the same.

Kindly help me in this regard as it is a fault of toyota service center.
They use to remind every time about any technical issue during
service & expert checking, but this time they have not done and because of this faced this problem. I have also complained Toyota HQ, but they have just replied that they are taking with their management. Till date they have not given any positive response.

Kindly help.

Thanks & Regards,

Deepak Singh
[protected]

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    D
    Ahmedabad, Gujarat
    Dear Sir, I would like to draw your attention towards a genuine problem i have faced in this service center. My car was been hit from front by some unknown vehicle besides road parking. Immediately i visited service center (Infinium Toyota, Ahmedabad) to know about expenditure. They have allotted me a service adviser who have drove my car and given estimation for the same, but they have not explained me that vehicle radiator is damaged and coolent is leaked. After that i left service center after issuing a valid gate pass by them. After few hours i was supposed to move at out of station and as i was not technically aware about that i drove vehicle around 150 kms and it got stopped on the way due to access heating. It was evening time and i was with my family. i was not aware what to do or what not to. As it was matter for safety of my family i have asked nearby local veh technician and they have suggest me to replace immediately radiator if i want to reach home safely. i was not having any option on that time and finally i have decided to repair veh temporarily to reach home and toyota service center later. Now they have checked the vehilce and telling me that i should not drive the vehilce without collent or if having problem in radiotor. They are saying that to total cost of repair is around 1.5 lac for replace of block – piston and approx 50 thousand to repair the same. Kindly help me in this regard as it is a fault of toyota service center. They use to remind every time for service and any technical issue during checking. Thanks & Regards, Deepak Singh [protected]

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      A
      Durg, Chhattisgarh
      Dear Respected Sir,

      This is Ajay Khatwani From Maitree Bihar Colony, Dhamtary. CG. I am the Owner of one Toyota Innova Car, My Car no is :- CG 05 4100.

      Sir, on day of 14/05/15, due to accident, my car got damaged & for it's repairing I have went to my nearest Toyota Service Center, Vicon Toyota - Service Center - Durg. There person told me it may takes 15 days to repair.

      It's 14/07/15, I am continuity complaining to call center and Vicon Toyota Service center too, but neither they are giving me any ultimatum, nor they are replying me regarding this issue

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        J
        Noida, Uttar Pradesh
        Dear Sir, ​​Service center always help me lot and get repair the fault but substandard quality of the vehicle always give fault again and again . Even Mr Asit service manager always taken my complaint and got repair but why Toyota is not giving reply on delivery of defective vehicle to me . Since last two years i have been harassed by Toyota but no one even called me to understand the root cause of the defective vehicle . Once only India West region service manager called me and said that concern area service manager will call me but i am still waiting ti listen company verdict on the failure of the vehicle . ​Please go thru my complaints and tell me did i buy this vehicle to visit your service centers for regular defects . ​1. With in 3 months of purchase main seal of engine oil was got leaked and vehicle got repaired after 10 days. Repair DOC NO GSJ1306326 dated 16 Aug-2013​ 2. Fault again reported but not resolved related to break doc no GSJ13-10305 dated 16 Sep 2014 ​ 3. Break noise complaint made by me every time since purchase but no solution given because company was waiting to get spent more time . So that they can demand money from the customer for faulty break pad provided in the vehicle. Now they charged me for the same than why Toyota did replaced when I complaint first time.It was repaired on 12 Oct 2014 and charges was taken from for the same vide doc no GSJ14-12613​ 4. Self starter were fail one and half month back on the road . Fault was not acceptable at all to me because as per service center one nut of the whole assy. was came out fault . DOC NO GSJ14-11321​ 5. End sub assy & Boot Rack Steering replaced on 21 Oct 2014 . doc no GSJ14-12999​​ 6. On 15 Nov AC gone defective, in which one part was replaced on 17 nov. ref doc no GSJ14/-14248​ 7. Again one more defect is found since repaired last time on 17 Nov, that ABS is not working . I know you will not do any thing but my duty is to inform you . ​ 8. Again Air conditioner stopped working on 15 May2015 which was repaired on 29 May-15 . Still there is no solution of out side air comes inside the vehicle, in which service center repaired all parts like condenser, evaporator and cooling coil of sealed system . but result is zero .​ 9. Now again break noise again started as it was reported earlier and same is communicated the service center.​​I am being harassed by Toyota Motor by not replacing my vehicle not even talk to me any time about the solution .​​ Thanks & Regards​Pradeep Jindal[protected]​

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          P
          Ahmedabad, Gujarat
          This afternoon at about 1 pm I was nearly hit by a rash car driver vehicle number MH 43 M 9393 in Seawoods. He also came on the wrong side while enter in the road near to the NMMC new building in CBD BELAPUR. Which I witnessed I also had taken the same road to reach to Seawoods as I was driving from CBD. He was after entering the lane has been driving rash without indicators and trying to overtake me by continously honking. And after I was hit he didn't have the courtesy to even stop the car and apologies to me. And when I was following him too he was even then driving rash without indicators and honking continously at the vehicles ahead of him. I would really want that his driver's licence be confiscated for 4 years

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            A
            New Delhi, Delhi
            Sir, I have Toyota Innova Car no: HR38R3245 with 3 years/1 Lac Warranty. There is only 3years 10 months (out of warranty),...
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            P
            Mumbai, Maharashtra
            Toyota company has cheated in my car service I send my car to galaxy Toyota moti nagar workshop for service there my car got damaged and they 6 days for repairing my car, i said nw oay Me the taxi which i used in days u keep my car and compensate in my service bill as u have made my car accidental and and decrease its resale value
            Accidentel case

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              R
              Lucknow, Uttar Pradesh
              Cheater. I bought Toyota Camry (Dl 10 CE 5300) from Toyota u trust, moti nagar, delhi. They are big time liers. They can't...
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              T
              Bengaluru, Karnataka
              It is over a week that my supervisor is facing this problem. Restore the service immediately without further delay. Even...
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              V
              Bengaluru, Karnataka
              My vehicle is lying at Budha Toyota patna, which is having issue of clutch from begining, however it is not being replaced...
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              L
              Mumbai, Maharashtra
              Toyota agency karnal sell me a defective fortuner car . Purchasing date 5 may 2015 The problm in manufacturing. 1 problm in chasis 2company knows the problm but could not take serious action 3 problm is from the very first day of delivery 4 company harash me from from the day of delivery

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                K
                Port Louis, Mauritius
                sent my double cab hilux in for a service
                never receive not one courtesy call about the progress
                i kno that they dont run a carwash but my vehicle was returned worse than it went in.
                there was grease on the sidesteps and thescuff panel on the drivers side
                phoned the service manager to make him aware of the problem
                he said he will phone me to collect the vehicle and clean it up
                no response the next day
                looks like complaints fall on deaf ears
                i will never deal with McCarty toyota mobeni again
                service is pathetic

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                  R
                  Delhi, Delhi
                  Dear Sir / Madam I bought Etios liva gd from galaxy Toyota in Nov 2012. Since then the car is getting insured from Galaxy Toyota insurance only. Current insurance policy is from iffco tokio (policy no TIT/[protected]. Unfortunately there was an accident few days ago & the car was bought to Galaxy Toyota Azadpur workshop on 17- Apr-2015. On 24-April 2015, I got a message that my car is ready to be delivered but insurance company has rejected the claim. I was really surprised to know that because Toyota insurance always claimed that insurance will be hassle free if it is done through Galaxy Toyota. After this the mental torture from Toyota insurance started. Since morning I was calling galaxy Toyota insurance representatives (phone no [protected]). At starting they told me that they are checking the details of policy & will call back in 5 to 10 minutes but nobody called. After 45 minutes I called again & Toyota representative told that server is not working. This story continued for 2 hours. After that they stopped picking up my phonecalls. When I called from landline representatives told me they were on lunch so did not picked up the call (2.30 hours of lunch). When I specifically inquired about the Manager (Mr Vivek) they told me he has not came back from lunch & asked me to send my mobile no & call back will be arranged but nobody called. I waited till 3.30pm when I called again nobody picked my phone. By that time I decided to visit ( taking half day leave) Toyota Insurance Moti Nagar office. When I reached the office I came to know that Mr Vivek is not in the office since morning & other representatives cannot do anything as I got NCB 25%which should be 20% & my policy is not valid due to this mistake. He agreed that it is fault of Toyota insurance representative (as I was renewing the policies from them only from last 3 years) who made this policy. To my utter surprise even after accepting the fault he said nothing can be done & it is only Mr Vivek who is authorized to take any decision. I took his mob no but it was not reachable. I felt it was humongous task to reach Mr Vivek. It was told that possibly he would be in office on 25 Apr 2015. On 25th i called Mr Vivek but some-one named Mr. Nitin picked up the call. Nitin told me that Mr vivek is busy & he would arrange a call back from Mr Vivek. There was no call back after that from Mr Vivek. When i called again Nitin told me that Mr Vivek is busy & this matter can take few weeks & until than Car cannot be released from workshop. If i want to release my car i have to bear all expenses. I was helpless as i was in urgent need of my car. They did it to mentally harass me by keeping pending the issue & the helpless person will pay all the expenses at the end. I paid all the expenses & brought my car back home. After that i request correction in my policy from Iffco Tokio, the fees wasINR 666. The Bill for repair is 15, 000 (approx). Till now I haven’t got any call from MR Vivek or his representatives. They even don’t bother to reply on mails. This is clear case of mental harassment. I have to pay for the fault of Galaxy Toyota insurance representative. They even don’t bother to reply back. I request you to take strong action against them so that it can be a lesson to them. Various communications are attached for the reference. Regards Rajesh Kanswal Mob No. [protected]
                  Wrong NCB given by the company due to which claim got rejected
                  Wrong NCB given by the company due to which claim got rejected
                  Wrong NCB given by the company due to which claim got rejected
                  Wrong NCB given by the company due to which claim got rejected
                  Wrong NCB given by the company due to which claim got rejected

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                    M
                    Delhi, Delhi
                    Dear Sir / Madam, It is brought your kind notice that my vehicle no. TN69 AL 6079 bought from Aanmalise Toyota Vide cash...
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                    N
                    Dera Gopipur, Himachal Pradesh
                    Hello Sir/Madam, I have seen your program several times and have seen the results, with hope I am presenting my serious problem. I bought my Etios LIva PB 31 J, 3856 on Feb. 27, 2012 (Bluish Silver) Pioneer Toyota, Chandigadh and got problem of front seats, specially Driving Seat. Initially i thought there may be some problem in my back but gradually this problem increased and left a permanent pain in my back, just because of faulty seat only. Regarding this problem i met to the service staff several times, but they refuse to accept this problem. Than on Jan 1, 2013 i shifted to Bathinda (Punjab) and several time met to the Radiant Toyota but found same result of refusal to accept the problem. i used the another strategy to complaint to the Toyota complaint cell by mail lat [protected]@toyota-kirloskar.co.in. (two times)Than after I got few calls regarding this and was given the assurance of solving the problem soon. But ultimately got quibbling in spite of solution. I have tried several ways of filling form, Cushion etc. and tried to buy new modeled seats of Liva which are comfortable. Even old liva's seats discomfort been explained by the some the one junk dealer in the Buraial Market in Chandigarh, he ( junk dealer, Jaggi [protected]) told me that we have changed some seats in the near past either with new modeled or Swift. Seats are not comfortable as I sit in car, start to feel more backache. I spent my hard earned money just because of Brand Name and got totally dissatisfaction. Its Suspension is so worst even i raised the problem of Shockers initially and company refuse this too, but after some time became ready to change and changed later on. After three years of misleading and quibble warranty has over and they got a chance to say. I want my seats to be replaced with new seats with your efforts... i know Peharedar have guts to do so. Thanks & Regards Naveen Gadwal [protected]@yahoo.co.in [protected]

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                      L
                      Johannesburg, South Africa
                      Purchased a new Toyota Etios on 7 Feb 2015. On pick up of the car. heard noises from the gearbox. reported it to the dealer the next morning, and was advised to take it to my closest dealership. my closest dealership could not assist me, and since then i have been pushed from pillar to post by Toyota Mobeni in trying to get this sorted out. I have requested the car be replaced, as it was a new purchase, or the deal been cancelled. Toyota Mobeni has refused, and have provided the most pathetic service ever.

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                        R
                        Puranpur, Uttar Pradesh
                        Dear Sir I have purchased your Innova model top to second on october 2014 for Sunny Toyota Kanpur. As per running of vehicle from the fist day. The vehicle is bubling but know body can find out actual problem of the vehicle. After the two month one tyre of the left side damaged & I have to complaint Sunny toyota has revered GoodYear tyres & GoodYear company has been denied complaint of the tyres. As per Dear Opinion that the tyre has moved without the year. I have afforet it & purchased new company tyre after that the bubling problem is not fint out after the three circle of vehicle. After the three service I have comeback to next day vehicle to sunny toyota Rooma Center & they find out that all the three tyre of GoodYear is the reason of bubling because they are uneven & they claimed to GoodYear Company but the company is not satisfied as per Sunny Toyota report. In this case I am suffering much diffculties becuase I have out of work in out of city & our work has been suffered due to your & GoodYear company misunderstanding. I clearly explain to my trust is favour of Toyota company I do not know any GoodYear are other tyre company. I have purchasemy vehicle Toyota company so I know the toyota company so we are not responsible to claim anyone. Kindly pick our vehicle & change the tyre sales the whole tyre otherwise we have to force to go the legal action. Kindly reply with in a week for other futher action. Rajneesh Kumar Dixit [protected] Kanpur

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                          M
                          Delhi, Delhi
                          I have purchased Toyota etios VX vehicle No. AP O7 AZ 9696 in 2011 march 7th in the first batch after sometime your dealer phoned me/us and temporally rectified the manufacturing defect of ground clearance by SPACERS they told it is a temporally correction asked us to come back when they receive the permanent kits they have promised me to replace the kit free of cost until now I have not received any communication from your dealer now the temporarily correction result in damage to the shockabsorbers now they are telling the kits are there to rectify the ground clearance to the cost of Rs. 3500/- it is a manufacture defect so I request you to instruct the Guntur Toyota dealer to replace the kit free of coast.

                          Thanking you,

                          Yours sincerely,
                          M. Murali Krishna


                          Ph.No: [protected]
                          Email: [protected]@gmail.com

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                            R
                            Thiruvananthapuram, Kerala
                            Sir,
                            My KL 10, 7799 Innova car tyres was damaged @ 15000km. It was goodyear tyre.

                            Iused to service my car regularly from amana toyota malappuram dt. kerala.The cable of tyre came out @ 15000km.

                            I have replaced 3 tyres @ my own expence as the dealer didnt reacted appropriately and accordingly on my repeated

                            complaints directly and thro phone. The complaint is not rectified till date even after 1 year .

                            I humly request you to do the needful.
                            mr. m. kunhimohammed

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                              M
                              Delhi, Delhi
                              I have purchased Toyota Etios VX vehicle No. AP O7 AZ 9696 in 2011 march 7th in the first batch after sometime your dealer phoned me/us and temporally rectified the manufacturing defect of ground clearance by booking SPACERS they told it is a temporally correction asked us to come back when they receive the permanent kits they have promised as to replace the kit free of cost until now they have not receive any communication from your dealer now the temporarily correction result in damage to the shockabsorbers now they are telling the kit are there to rectified the ground clearance to the cost of Rs. 3500/- it is a manufacture defect so I request you to instruct the Guntur Toyota dealer to replaced the kit free of coast. Thanking you, Yours sincerely, M. Murali Krishna Ph.No: [protected] Email: [protected]@gmail.com

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