Toyota Complaints & Reviews

This complaint is against Topsel Toyota at 719, Anandapur, Kasba, Kolkata.I visited the showroom's Used Car section on 6th August, 2016 and spoke to Mr Suman Kumar Deb and saw an Etios V which was pretty much to my liking.
I was asked to come over today(7th August) for a test drive of the car. Mr Deb said he will not be there and introduced me to and gave me the business card of the procurement officer Sourav Paul. I called Sourav at 2pm & he asked me to come over. Upon reaching the showroom with my family, Sourav Paul told me that no test drives happen on Sundays. More importantly, his approach and behaviour was extremely impolite and filled with ignorance.
I asked Sourav to call Mr Deb which he did and came back to tell me that the car can't be taken out of the showoom premise & I could try it out inside the premise!
This seemed absurd to me and I felt like I was being joked with!
Upon calling Mr Deb myself, I was told the same thing. The shocking part was that it was the same man who told me to come less than 20 hours ago!
I came to the ground floor & complained to the Asst.Manager and was completely ignored. Thus we walked out of the showroom
I'm wondering whether the utter disrespect and high-handedness I received was because I went for a used car or is this the way Toyota treats its prospective customers?

Dear sir
i do travels business i have bulk of fleets in ahmedabad i always do my car service in infinium toyota ahmedabad
my car no is G J 1 dy 6016 innova v my last service done at 93000km and done cluch plates bearings, and preesher plates work and they charge around 20000rs now my car km is 103000 again infinium toyota said that your cluch plates are finished you have to replace all cluch plate bearing and presher plate so when my car was at 93000km the infinium toyota not done service or parts work properly .again my car is at showroom and they tell me that sir your bill is 13000 rs approx i said that i alredy paid at 93000km service and done such all things . they refuse and says there are no guaranty warranty on any parts done by us .they tell that u have to done work here because in ahmedabad infinium toyota is monopoly showroom there is no another showroom in ahmedabad . so where should we go ? and showroom cheats the customer because customer have no option to go another showroom or service station because anathor showroom are also part of infinium toyota
do needfull Bansari Travels ahmedabad
contact [protected]. [protected]

We have given our car etios (Dl 8c na 6064) in galaxy toyota (Bodyshop) at jhanghirpuri on 25.07.16. They told us that, for this minor case we will recieve our car back in 3 or 4 days. But we recieved my car today i. E 5.08.16 after concerning with gm of galaxy which means [12 days late]. And since last five years we have renewed insurance through galaxy only. We are regular customer of toyota, last year also we purchased another car from galaxy toyota only. Since last five days, galaxy conforming address only (Which is on recorded call)
So in that case we are stop our payment by cheque for insurance renewal on 7.08.16. Next time we keep that in our mind this thing before purchasing any toyota car for having this type of attitude towards customer for having this type of dealership from most reputed company.
Your sincerly
Pareep gilani
[protected], 630

Hi team,

Thanks in advance for your support and understanding.

We are using multiple models of toyota from last 15 year's and have great faith on brand. We have purchased fortuner having faith in toyota brand & highly satisfied till last week but now, we are completely disappointed during last week incident.
Suv car detail
Car =fortuner
Registration number=hr14 l 0032

Owner detail:
Name =ashok gulia
Mobile number=91-[protected]

In last week, we were going to our relative but my suv toyota fortuner car (Swift drizer) accident on the road while driving. This was very unfortunate moment form me and my family.

We have contacted to your local dealer manager mr. Sandeep madaan at satyam toyota authorized service dealer at rohtak disst (Haryana) and left our suv there on same day to replace bumfer and other faulty part as they want but issue not resolve. After that we called and met so many times but every times they are not giving proper response and telling that the parts are not available. He intimate us that whenever the required part will be available but did not receive any call to fixed the issue. This process running last for 20 days but still the condition of my suv is same as the they of accident. Now a days, they are not receiving my phone as well

We are completely unsatisfied with your process and behavior with customer. It will break our faith and relationship with toyota brand, due to such kind of bad behavior in that tough situation.

It is my humble request to you, please consider as a critical case complaint. We are expecting positive feedback from the same.

Hope, my car part replacement issue get resolve.

I bought one Toyota Crysta 2.8zx AT 7 str, alloy wheel and pearl white in colour
which I took from SAINI TOYOTA, NH-6, Howrah, West Bengal on 26th July 2016.
On 1st August night I went out with new car in and around New Town, Kolkata and about 9 pm while I was driving the front right side wheel fall in a small pit whole of about 8" dia.
Instantly I saw the tyre was absolutely flat and managed to change it with the reserve tyre and noticed the tyre rim distorted in particular area with visible crack.
I dumped the car Saini Toyota showroom and request you to look into its sfety aspect and its replacement form your side .At the same time you have to assure me about its quality and safety. For last 6 years I am using Toyota Innova an d I have never faced this sort of horrible situation though this car is with ordinary tyre.

Waiting for your quick response.

Sir,
As in running condition, in screen logo found yellow light with check engine system fault that stops car movement which restarts after 10 mins. This process continued.
On taking this to service provider at galaxy toyata, b-243, okhala industrial area, phase -1, new delhi-110020, on 12/07/2016 with customer id no.:[protected], (Car registration no:- dl1cj8049, make 2010, corolla altis d 4d model, diesel) they not able to trace out the problem and returned with excuse. Again with the same problem, taking my car to galaxy on 18/07/2016, they took 3 days, but not able to sort out with 50 kms test drive.
This problem continuing till date and the service provider not able to sort out this problem (The yellow warning light come in intermittent which stops my car in running condition which retarts after giving 10-15 mins cooling time).
Kindly sort out this problem and proper guide at your end as early as possible.

Thanking you
Satvir singh
[protected]

Hi sir i am Ramarajan i booked Toyota etios at harsha Toyota velapanchavadi 23rd july 2016 chennai branch. My finance adviser Deepak all documents is given to properly and I asked to 27mounth emi . But he requested to 3yrs emi its i accept then i give check.he but put it on 4yrsEMI I asked how to you put 4yrs .he told i am not only put manager say i do ...what i do he say to very cool i am totaly upset I believe Toyota and Toyota finance but your staff cheating to me and thought...

I am having toyota innova-2.5V 2010 model. The car met with an accident at a speed of 80km/h. The driver and passenger were wearing the seat belts but the air bags didn't open. The driver was hurt a little. Kindly go through my complaint....

Dear sir,

We are having inova cg04hn8858. We have contacted to your local dealer m/a akshya toyata at raipur, cg so many times but every times they are not giving proper response and telling that the parts are not available. After involving you they have called us for servicing but again they have no parts as air filter & coolen water during servicing of our said vehicle. They intimate us that whenever the required part will be available they will call me.

This happened not the first time, every time we are facing same problem during servicing related parts availability.

You are requested to kindly take the matter on priority and do the needful.

I purchased Liva GD on 27 november 2015. It make noise when down in back gear from very beginning. After many complaints no solution was made by company. Now automatically stains have been raised after doing many request no solution was done thirty six tyota. They ignore my request.It is not good for a reputed company that his customer going to court against such reputed company. you are requested to provide new car or refund of my payment which i have already deposited with you. images of the car already submitted to thirty six tyota palwal & Mr. parminder & Mr. manoj Jha working in thirty six tyota faidabad.
Reg. No. - HR 30 P 4533
owner name narvir singh
Cont No. [protected]

Dear sir'
I have toyota etios gd yellow board vehicle.
I have break noise in my vehicle.
I had left my vehicle for 12 times to toyota showroom in banaswadi.
But they couldn't sold my break noise problem.
So where to live my vehicle tell me.
Because of this break noise problem in my vehicle employs are getting disturbed.
Because of this problem in company also they are not taking my vehicle.
So tell me what to do

Car got accident from 1 month and raipur showroom is saying that they do not have parts to repair the cars and my car is in raipur showroom Akshay toyota from10days my car no is CG 04 HX 4470
And they are not receving the phone
And again and again saying sorry give me some more days
And my insurance will expire on 8 agust
So plzz take a strict action towards company

Hi sir/madam
My name is jaicky jain from meghnagar madhya pradhesh my car land crusier prado last service had done near toyota showroom rajpal toyota ratlam when car come my home after service after two days its air suspensor problem come and send its to ratlam and they say we have to change air suspensor my car km reading is approx-300000 i have to say that they have make that problem on showroom so iahve to say that please take action to that showroom please make me help

Sir,
Myself Salim Kumar owner of an Innova 2010 model. I am doing all services thru your Showroom only.
I have changed all of my innova's shock absorber on[protected] of 170, 000km service.
I did service on 180, 000km last March and there was no complaints
Today I sent my Innova for 190, 000km service and the mechanic informed me that the front right side shock completely damaged and rear left shocks partially damaged
I am always using genuine parts from your showroom, if I am using external parties shock absorber it will last for at least 25, 000kml
Today, because of my emergency I have told your mechanic to change the front right shock absorber and the have charged an amount of Rs. 4, 500/-
If it is because of rash driving, it should affect all the four, but it is only for one and most affected on the right one.
I am expecting a clarification from your end and reimbursement of the amount I paid today
Details of my car is
KL26 B 1177
Serviced at Pathanamthitta, Kerala showroom
My mob [protected]

Sub : unsatisfactory service of engine of innova bearing r.c. no.cg 10 fa 7308.

Ref : 1. your invoice no.vmppl/12-13/091dated 02.07.2012.
2. last service invoice no. nil dated 25.06.2016 m.r.

Dear sir,
we have sent the above said vehicle to your service centre several time with complaint an abnormal sound in its engine. but the said fault in engine thereof has not be removed by your service centre. more over, it has been informed by your foreman of your service-centre that the air & ac filter of the engine and certain plates of the vehicle are requiring replacement which is not available in your workshop. as a result the vehicle is returned with the fault unresmoved.
under the said circumstance, there is a deficiency in service on part of your company and in future it any accidental event occurs due to the said fault, your company shell be fully responsible there to.
it is there for requested to remove the said fault of engine offer calling the vehicle in your workshop again.

Truly your

Mans buildcon (i.) pvt. ltd.
Mobile no. [protected]

I just want to say that my car got accidnt bfore a month ago and i went to the showroom for repairing and and i got the reply by the showroom that we are not having the spares and we dont know that when will be the spares available my in car insurance is from iffco tokyo my insurance policy is add on policy which is going to get expire in august and again and again i m calling in showroom i m not getting a perfect responce and now finally i meed you help please help me as much as you can because the showroom is completely irresponsible for his service incase i told them to the insurance person to pay to the third party i will get repaired my car from outside of the showroom even though they are not ready so what should i do and where should i go i m completely helpless now. when they use to sell the car they say we are with you for the complete service 24*7 buy now they are even not there to respond the call the insurance fees was around 62000/- but there is no use of insurance. so please sir i request you to just help me and tell the showroom to get repair my car as soon as possible my car registration no is cg04 hx4470 sudesh dharmani contact no. [protected]

I bought innova 2.5v in 2010 from harsha tayota hyderabad hightech city rd. Since last one month horn is not working. I send my vehical to the same service center. Thet told that it is under airbag and it will cost rs 15k to repair and the parys are out of stock.
Later i came to know that it is a manufacturing / designing problem. Toyota called back so many vechcals to rectify the issue.
Why the same service is not applicable in my case.

I am not setisfied infinium toyata, because yesterday i had send to serviced in infinium toyata naroda, ahmedabad. i am not setisfied after buying inova & serviceing. he will not answer about service related queries, he will not solved my queries, kindly solve my service related problem, other wisei will go to the consumer court. kindly reply early as possible.

R. Sir
I have service vehicle in infinium Toyota -Rajkot-Gujrata But.

I have Not satisfied your service because

1. After service vehicle received 22 days instead of 12 days
2. Rs 73437 Piad Service & Others Bills but Vehicle Condition as same as
Old Condition
3. Service response was very Bed
4. Service Name Chirag Vachani have not reponse us.


From New Novelty Furniture - Junagadh-Guajrat

My name is C. Jijy. I bought Innova in December2012. The vehicle was fine until 40, 000 kms service. But I encountered a tight steering wheel after I took delivery of my vehicle from Annamalais Toyota, Tirunelveli. I went to the showroom for more than four times, but they did not clear the niggle and suggested to change the tyres instead. So I spent more than Rs.16000/- to change all the tyres. It was ok for the time being and again the same problem and an extra wobbling of steering wheel above the speed of 80 kms started after I took the vehicle after 50, 000 kms service. Again the same thing repeated, I am about 100 kms away from Tirunelveli at Nagercoil and I was made to travel for more than 5 times to show the vehicle just to say that the tyre may be the problem. I against spend a few thousands to change two of the front tyres, mind just after 10, 000 kms, but to my vain the problem still persists. I doubt that the steering box may have some problem, but the service personnel’s are not revealing the same. I am fed up with this. I am great brand ambassador of your Innova vehicle and more than 20 customer and close friends have purchased the vehicle after my suggestion. But now Annamalais customer service is not upto the mark. I may wait till 10.07.2016 and if my problem is not solved I am sure to go for Consumer redressal forum to raise my concern. My mobile number is [protected] or [protected].