Toyota Complaints & Reviews

My toyota etios car no-as01az5836 repaired in borah toyata, dibrugarh on 24/07/2016. They requested me advance of rs.1000/- which i paid on 12/07/2016 vide reference no iti5904488 a/c no [protected] sbi dib university. For the job done they raised tax invoice no. Tax16-02330 for rs. 3529.00. Although i paid the full amount complete the job, but they did not deduct nor returned me advance amount rs.1000/- from my bill. Then i talked to mr. Porikhit of borah toyata and he ensured me that they would pay me through net banking. But till date, they have not returned me rs.1000/-.
Hope, henceforth, you will be strict enough for such dealers so that customer would not be harassed any way.

I was going out of station that day so gone to toyota co. for the satisfaction that my car is completely ok. & than they said car having spark problem & tell that its lights can any time be off or it lost the complete circut with battery than. (when i reached there was no problem in my car)
Note-they also said that they not having the parts of it & tell that they will transport the parts from another city it will take almost 4 days & now they made the bill of rs. 23000 (this thing happening with me 2nd time) 1st time the made the bill of rs. 44000

I had given my innova (Car number hr51an2211), dated 19/august/2016 for service at toyota 36 faridabad showroom. Car is in name of gp gandhi. Everyday showroom manager told us that there is problem in car and they will repair it. Showroom manager said that lot of spare parts (Like engine belt etc) needs to be changed. They keep on increasing the bill everyday till 23/august/2016 by stating that they will make the car in new condition and going forward their would not be any problem with the car. Total invoice was raised for rs. 60200 and we have paid the amount. We got the car back and they had mentioned that the car is in very good condition now.

However, after a month i. E. On 23/sep/2016 car got stopped on delhi highway. We were continuously calling on their (Toyota 36 faridabad showroom) contact number. But they were not picking up the calls. Then we have hired the crane in 3000 rs and take that car again back to the toyota 36 faridabad showroom.

Then showroom manager has mentioned that their is problem with water pump (Leakage in water pump), engine belt etc and charges are rs. 15000. Next day they said charges arers. 20000. Further next day they said charges are rs. 25000. So as happened earlier at the time of service, again they keep on increasing the charges day by day. Toyota manager told us that the water pump got leaked due to problem in engine belt. Could you please tell how come their would be problem in engine belt within a month of change itself. When they have already changed the spare parts earier or either they have used old product or not changed either. Now the car is with them.

Could you please reply what kind of service is this and why the amount has been charged in excess. How can the expenses keep on increasing everyday and that too with poor service. They are not picking up calls. We are facing lot of difficulties due to this.

Thanks
G p gandhi
[protected]

I am a toyota customer for 8 years however when in last 1 months i realized that toyota india is completely a different comp than toyota global. My question to mr shekar viswanathan (Ceo toyota india) is do you ever read to tqm or aware of the term "quality".
It is been 1 month, my car is with dsk toyota. The dashboard and cd player is damaged by the service center however there is no resolution provided to me so far. I am not even sure whether the car is even father damaged. During last 1 month i have registered at least 20 complaint, called up toyota customer care for 30 times, every time they promised me that someone sr from toyota will call me and will help me to resolve the issue, so far i have not received any call from them or any resolution. After being a loyal customer of toyota for 8 years where i spent at least 5 lacs rs just for service of the car, i never expect such response from toyota.

Last compliant no : tcm[protected]

Think twice bofore you purchase any toyota vehicle

Just is to inform you that i purchased etios car (hr29ak0402) in month august 2015 and i am facing "door strip problem" in "rear doors" from month october 2015 since last year, for which i already register complaints many times in customer care and also inform 36 toyota team for the same issue. toyota team replaced my door strips 4 times till date in the presence of tkm also that came from bangalore on 13-june-2016 but there is no permanent solution provided by toyota despite many reminders, only corrective actions has been done but all in vain. i am not sure what jokes your team is playing here. now again i am facing the same issue with "rear doors".

This is the last time i am requesting you that look into this matter seriously else i need to adopt legal ways to get it mended.

I got my car serviced on 10-09-16. and on the same day I made complaint about service, washing, and raised points about car covering after washing. Attendent of my car tells me that there are charges of lubrication of door's hings and battery waxing while the same were shown free on papers. apart from that they made me a call saying that they are calling from centralized service centre on 22-09-16 and assured me of sorting out all the problems by the dealer.but still no call is made to me. it seems that they are paying no hindrance.

My car horn does not work in center steering position .
when contacted authorised service center they told that spirel cable has developed some problems and need replacement.
cost of part asked from me is inr 14500/..
on web i have found that toyota has recalled many cars for free replacement of this cable as its a common problem with many.
Kindly suggest what to do.

My car toyota fortuner gj12cp0811, on 18/09/2016 was serviced at gandhidham serviced station. I forgot to take my cellphone before handing over the car to your representative. As i was out, on yesterday i found that my phone is not there in the car. It's being stolen or kept by someone at service station only.
Please look in to it and help me out this thing as it is really very disappointed to know that it has been stolen by your representative during service only.

This is to bring into your notice that Galaxy Toyota okhala New Delhi service centres are the most pathetic cheaters, i am having Toyota innova HR51 AK 4545 on 10 September on 9th September i took a appointment for my vehicle, as there is indication for t belt replacement i had been asked that it would cost me around 3500/- with labour .
On 10th September i visited galaxy Toyota workshop When I reached workshop I have Been given a quote by MR Eshu SINGH for 14148/-
I ask the advisor what's the issue behind this, he told me it for another belt that u have to got replace and service I told him I just had my service few month back and the mileage was just 4000km after the previous service. Job card made by him contain these things
1.Timing belt
2. Service
3. V belt
4. Surface refinement & protection
5. Internal panel protection
After service and replacement of parts he bring me with a new quote for Rs 12600/- he told me we have skipped some of works that why we are charging less amount (Misleading and no transparency)
I called up several times at customer care but i have not find any one how can resolve my problem on 22nd September i got a call from Mr Eshu Singh who was the service advisor he asked to get my car to Toyota workshop and get remove the belts and they will fit the old belts and refund the belt charges and labour charges, i live in Mathura it is not easy for me to move Delhi for car service every time.

Due to some starter issue my car dint start and it has been pulled to the service center on 17th September where the service center has committed to deliver my car on 20th September . I followed up since 20th and on 22nd they are saying that the car will be delivered in the month of October due to unavailability of parts. As the vehicle is being used for commercial purpose which is generating revenue through which my loan is being paid off, it is difficult on my part to bear the delay which ultimately building pressure on me.Please help!!! My Car Registration Number is - OD 02R 8184
My contact number is - [protected] / [protected]

I, Nithin Joseph, the owner of the corolla, altis which was bought on Nov 23th, 2015 from Amana, Toyoto, in kannur, Kerla, India. After a month, the car was purchased onwards an alert message was showing saying "oil low". I consulted the in the showroom and they filled the oil and told that they will talk to the toyoto company.But there was no action from the Amana dealers. Later also the alert message contuined to show . Now the altis is in the Amana service centre in kannur.
I am a reputed P.W.D Contractor and I handle lot of cars of differnt companies .I have verna, I 20, baleno, nissan, creta, honda city. but i never faced such a bad treating from them. I was so attarcted to toyoto company and bought coralla altis for my wedding.Many people asked for the opion about the car to buy. But I am sad to inform that, altis was an dissappointement for me .so i could not give a good opinon about the car. Many times I had to stop my journey in the middle because of this"low oill" issue.
I cannot contiue with this problematic car .You have to take back the car and give a new one. or else i file a case in the court .
I, believe that you will see through this problem and take a action soon as possible.

I have purchased new toyota innova crysta after two day I noticed some noise from engine side and steering vibration when i am applying break. I have failed complaint about this concern to toyota. There is no action and updates from toyota. After one week dealership people called for repair they learned repair one week on my car. They could not rectify the complaint. They said that toyota technical team will attend your vehicle. Till now there is no action . Very poor quality service and its a very bad experience. I am going for legal proceedings. Its a ridiculous

My name is nex. I have innova car no- KL-07-BR 8095 .i and my family traveling to Palakkad to Thrissur highway from kerala.[protected] Early night 8 p.m my car is brake down middile aeria of Palakkad . I inform to innovo service center toll free number. threre is given to Thrissur service center number.i call that number :[protected] .but not responding

We were misleaded by Mr.Balaji from Harsha Toyota, Alandur, Chennai since booking from finance(Interest rate, Cost of insurance, Discount), colour of vehicle, to delivery date of vehicle.We were running back and forth for documentation and he did not honour the commitment.Customer service is pathetic and I strongly wont recommend to anyone...
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Dear Sir/Madam,

I have previously made a booking for a “Toyota Etios Liva GD” and would like to cancel it due to misleading of information regarding Discount & Insurance by Mr Pawan (Team leader of Harsha Toyota, L B Nagar Branch), He told me Insurance is optional i can get it with showroom or with any insurance company which are not partner with your showroom, after booking car and i went to pay rest of amount now he changed his word and tell thats we have to take insurance which showroom provide, if i get price half of amount in another insurance company with same features why should i take from your showroom and i was offered Rs 30, 000 discount before booking, now they told me we dont offer any discount. My booking number is “HY02B:1230”. Enclosed with this letter are copies of the booking details and the receipt for your reference.
I am not familiar with the cancellation process, so please advise me if I need to fill some form or if there is some other formality.
As i got misleading from your employer, please don’t charge cancellation charges, so I kindly ask you to refund my deposit in full.
Please revert back to me and confirm that my booking has been cancelled. I surely welcome a future opportunity to book one of your cars and I regret that this has happened as much as you do.

Sincerely,
Rajyeshwar Reddy
[protected]

Dear sir
Pls help me i have issue with toyota global automotive in egypt the official and certified service center in brief after 40000 km they change for me the oil for gearbox the qty is 1 kilo and after a while i hear sound coming from gearbox and i went to them to make check they told me front break and i still hearing the sound after check they told me rear break nothing is changed the sound was exit and change front and rear brakes and ball bearing they let me skip the warranty and they know clearly the main problem in which they are the main reason
I have already made complain but nothing happens i, ll attached for u the official document that proof what happens and u will investigate the error but in the presence of me not from one side.
Because after the last check they told me u can pay 6000$ for gearbox replacement. I can’t also imagine how come gearbox damage without any indication light of overheat in the car.

So pls take quick action or i, ll try to fight in all social media to represent my issue to let large number of customers inside egypt and worldwide to know what happens
And i, m sure that u will take quick action thanks

My driver went to paragpur jalandhar showroom of toyota for 1st service of innova crysta where he made the complaint of boweling of vehicle on applying brakes. But i was informed that routers need grinding on which i informed the concerned person that vehicle has moved just 1500 kms & how can one expect such problem from such a reliable company & grinding is not the authenticated way. On my phonal argument & then my personal visit to showroom mr. Singh who claimed to be GM promised me to change the router after 3-4 days & mentioned on the invoice that i am refusing to get the routers grind or replace which appealed quite non ethical to me. Now the issue is that brakes are not the electrical part that can fail just at[protected] kms & how vague it appears that you are getting routers grinded on very 1st service. I do not want to keep my life at stake. Where is the inspection part of the vehicle? How could it happen? I now on a very serious note want the refund of vehicle as all the charm of driving has got converted into fear of loosing my life. So please help me out to get free of this issue.

I am very surprised that Toyota car quality is very poor.
First time i have purchase Toyota car Liva VD limited edition.
I purchase the 4 month ago and after 15 days i start my car in morning and found ac not working. very surprising that ac suddenly stop working.then i go to 36 Toyota in Faridabad he said fuze is problem . I said why it is happen,
They have no answer. now yesterday this problem is happen again he said water level is high for rainy season so that fuze problem again.
he this is written in Toyota manual.
i am very surprise that how validate his product.
Every is saying rainy season please don't use AC.

I purchased new toyoto fortuner before 6month rj18 ud1010
Company said 3year or 1lakh km warnty but i have some problems in gear bos of car than i reach to company sarvice station to solve this problem my car drive only 30000km means it under warnty and this problem is manufacturing default but company worker said its not under warnty and charged me 51000thousand of bill
I feel bad review of toyoto
I advice to everyone dont purches any toyoto vehicle

After 600 kms i have sent my new innova crysta for it 1st service at local toyota dealership. They have scratched the car due to irresponsible serviced by unskilled staff .After showing the scratches they take the car in paint shop to get it repainted . Such a hopeless toyota dealership. Now i have planned to not to take the delivery of car and going to knock at the door of consumer forum