Trackon Couriers Complaints & Reviews

My vendor had couriered a parcel and was accepted by trackon services from jaipur. After reaching bangalore, i received a call saying that thwy dont have delivery service to the mentioned address.

When i questioned why did u accept the courier when you dont have the delivery service? For that she answered "we dono all that madam and we will not tell" v rudely. After argument she accepted to deliver on alternate address i provided.

But its been 18 days and i have not received till now on my alternate address given. Every day i call they either dont respond or they say we donot know.

Why are you running this service if they you are not aware of the status or cannot answer? Why is it so negligent? Why there is no update? Who would bar the loss of the parcel?

Customer service number is pathetic nobody respond. Why do you have the number when you cannot respond? For name sake? Please shut down your company and stop troubling people like this

It's a common sense that when you submit courier that time only the company should check if the courier can be delivered or not. This is my 3rd time experience with trackon.. They never deliver courier to my address then why they accept the courier at source.
Checked with gmaps and found that n number of zero rating and bad reviews about the courier service center.
Filed complaint on their website still no response.
Worst ever service. Next step will be filing complaint at consumer forum.

You have pethatic service I say
No email response
No response for calls
Almost 1month I have booked a consignment till the date I didn't receive the consignment.
I have dropped many mails no response
I'm going file case against you
My consignment number is
[protected]
And I even have many mails but no response.
Even though I said there are important documents in it they least bother

This is the 13th day and i am not receiving my courier. This is my worst experience with trackon couriers. Jammu hub is only 7kms from my residence and unfortunately my courier which reached jammu hub on 23rd january is still waiting for its delivery. When contacted their office they always give nod tht the courier will b delivered today but...
Hope they will deliver it soon

Following is the screenshot of the consignment which is not yet delivered and no one lifting the phone at ameerpet, hyd:

Consignment is available from sept. 2017 till date.
Status of awb no [protected] not updated
From to man. No. Date time
Thane hub mumbai hub-[protected] bd8179145 22/01/2018 21:06
Mumbai hub hyderabad - (A. P.)-[protected] bd8856744 22/01/2018 22:36
Hyderabad - (A. P. Ameerpet-[protected] bd[protected] 24/01/2018 10:27

Our company situated in himachal pradesh ordered some tools from a vendor situated at delhi. The docket number of courier [protected]. It started from delhi on 22nd january and reached our station on 24th january. The courier was not delivered to us so i checked status of docket online on 27th and founded it had arrived on 24th january. I called and asked local trackon people about delivery and asked about why we were not informed about arrival of courier? The reply was shocking as person replied "courier lena hai toh lo vrna i am sending it back".

My question is i don't know if it was door delivery or not but is it now duty of courier people to inform about arrival of courier?

The contact number of local courier office is [protected].

Trackon team please take action against him and teach him how to behave with customers.

I have dispatch parcel wide no [protected] from ludhiana to jabalpur. But till date it has not reached its destination and nobody picks up the call at jabalpur office. Moreover status is still showing as of date 20.01.2018 no current status it is showing
Highly pathetic customer service, in light of the present competitive scenario ur company situation is worst in the industry.
Kindly deliver my goods as soon as possible

One of my parcels ([protected]) was booked from chenni to guwahati on 9th jan. Till 14th jan, status was available, post that no update till date, later on follow up i found, material had reached guwahati on 17th jan, but was not delivered till date (23rd).
Had lodged complaint (C002643) but no use. Called local office and got silly excuses like no staff etc.
They are intentionally not delivering my parcel and i have to go through loss and harassment.

My friend has send my document from jabalpur on 13th jan'18 through docket no. [protected] at my address mentioned below:

Srikant garg
Flat no.# 101, first floor,
A/6, a-a plaza,
Near ic honda showroom,
Vijaynagar, rukanpura
Patna-800014,
Mob# [protected]

But today is 22nd jan'18, already 9 days but till now i have not received the courier. On 20th when i track the document it was showing that on 19th jan it reached at khajpura and showing the contact number - [protected] and when i call this gentleman, he told me that today (20th jan'18) you will get as the delivery boy already on the way but today is 22nd jan'18 and i have not received it yet and when i again called at this number he told me that call after some time. This type of services are you giving to your customers. If today i will not received the courier then i will move to consumer court against your company.

I didi not got my parcel order no. [protected], in tracking id status it is given that my order is delivered with signature but i did not got my parcel and trackon service man in my city shivpuri is saying that he did not got any parcel of rahul singh order no. [protected], so i kindly request u to find my parcel and deliver it to me because its a paid order and also avail me a drf to track, please track my order and deliver it to me

Sir/madam;

My courier consignment No. is 7152019, which was booked by my wife’s father on 12 Jan 18 at Orai, Utter Pradesh. The consignment was suppose to be delivered at Pune, Maharashtra with the help of fast prime services as quoted by Pune local official.

We are doubly sure as we have chosen the trackon’s prime services for fast delivery.

We are facing a serious harassment as the local (Pune) Officers are not ready to deliver the same consignment at my place and even not telling us about the present condition and location of consignment however on net it’s showing at Singhgah Office.

The two Officer Ramakant (Phone No. [protected]) and Vishal ( Phone No. [protected]) are just making false promises and giving false information about my consignment.

Me (Anshuman, Phone No [protected]) and my wife (Richa, Phone No [protected]) have made several call to both officer and to local head office (Phone No.[protected] but Result was unsatisfactory. They just promising to us and postponing the delivery date everyday since 16 Jan 18.

Today 19 jan 18, we are forced to report this to you for your information and necessary action if possible by law.

Regards

Anshuman
Sqn Ldr
Indian Air Force
DIAT Girinagar
Pune 411025
Phone Nos.

[protected]
[protected]
[protected]

Thanks for your positive consideration.

We had given an insurance claim of tata aig to trackon couriers to one ravi of your dadar office on 12th january, 2018 to be delivered. This is a medical insurance claim which was time bound and had to reach the office by the 15th of january, 2018.

When we tracked our claim we were surprised to note that it was delivered on 17th january, 2018.in case our claim is refused due to late delivery we will hold trackon couriers responsible and they will have to pay us our claim which is rupees two lakhs plus.

We contacted your office in dadar for your pod but we were told that it will be sent to us and on questioning him about the late delivery he very impertinently said you can complain about this to the office. We are placing this officially on record and if the need arises we will be compelled to take up the matter with higher authorities.

Awaiting your reply.

Joseph r carey

My parcel docket no. Is [protected]. Today morning it was showing it is out for delivery. But despite of continuous follow ups, the parcel not delivered the whole day. And when called on several numbers, they point out each other's names and give different numbers, very disappointing, important parcel not delivered on time. Please note and revert. Very pathetic.

Sir,
Very important documents were sent vide docket no.[protected] to gurgaon on 03.01.2018 which was delivered at gurgaon hub on 05.01.2018 but was not delivered at destination till dt. Regularly contacting the trackon hub & customer care offices they are putting of the matter as well as don't pick up phones. I request through you to get my documents delivered.

Kulbir singh
On behalf of vipul ltd.
Vipul ltd.
Mullanpur - dakha.
Ludhiana

Http://trackoncourier.com

To whom soever to be concern

Tracking number [protected]

I have never seen worst customer service by trackon ever seen. My documents was couriered from jaipur on 10th jan' 2018 but till date i have not received it and not receive any confirmation about delay.

I was trying to contact trackon gurgaon office from past 4 days but nobody is picking the calls and...

I booked a parcel with trackon couriers put ltd bearing awb #[protected] on 12th jan 2018 which was to be delivered from vasai to santacruz.
The courier promises 1-2 days delivery for local parcels. The delivery wasn't done on 13th jan, when i wanted to track, the website was down. I called the tracking courier office, the guy said that he isn't able to track now and the delivery wouldn't be possible on that day because saturday is a half working day. Fair enough, i was expecting delivery on monday but it wasn't done.
I had been calling the tracking office throughout the day but no one answered the calls. I called the place from where i booked, the guy didn't even bother to listen to me and hung up not once, not twice but thrice.
My customer had to face a lot of problems because the delivery wasn't made on time.
I went to the office, no one had any clue about my parcel. I yelled at them but still they didn't even care.
On tuesday (16th jan) i spoke to the guy who had booked my parcel, he said he will look into it personally. I had been calling the mumbai head office since the morning, no one answered.
I went to the office and after a lot of verbal exchange, i was able to get information about the parcel and the courier guy promised to deliver it personally by noon.

After all this, i want to know who will bear my losses? My valued customer lost trust in my service. My business was affected by all the time i had to waste running behind them. I made nearly 100 calls which were unanswered.
Why do these people have to even operate when they cannot do basic things right.

My courier is at najafgarh from 11th jan 2018 and i have not received it yet.in that courier my important documents are there, that i have to post in epf department before 15th jan 2018. When i called to customer care, they dropped my call, and trackon's najafgarh office landline no is switched off.

Trackon [protected]

Thanks and regards
Lalit
Mob no. [protected]

A courier/parcel ([protected]) was sent before ten days but not delivered yet,
When made a call to the concerned person at [protected] / [protected] (Choube colony, raipur, h. O.), then got answer that can't deliver today coz have not a guy to deliver d same, called next day then got same answer, call on 3rd day to follow-up then not responding at all, should the client follow-up for the courier every time or this is the responsibility of the courier company to deliver d same with itself when it arrived at the destination place or should they deliver as soon as possible, the trackon courier company doesn't understand its responsibility to do the same n their feedback is also very worst.

Thank you,
Ravi

Dear Sir,

We booked a consignment via Trackon courier by there prime track service on 3rd of January 2018 from their franchisee at Greater Kailash II New Delhi (Bharti Express) with consignment Number 7778144.

The consignment was having 2 bags weighted 2kg 800gm at the booking point.
It was delivered to Pune, but on 5th the online status was updated that the area is out of delivery, then i contacted the booking point & customer care of Trackon they promised me that the packet will be deliver tomorrow.
And in actual the packet was delivered on 6th January but one bag was missing and the weight of consignment was approx. 1kg.

Again i contacted the customer care & booking point and wrote them, they told me the they will investigate and find the problem.
But after two days when i contacted them they verbally told me that the packet was delivered as it was booked & now they are not ready to listen anything, even they do not feel the need to contact or reply on the complaint booked by customer.

Please look into the matter as that is my last hope.

Thanks & Regards
Bharat Latwal
[protected]
[protected]@gmail.com

One cartoon having approx. 5kg booked in Faridabad to be delivered at Hyderabad (Air booking) vide AWB [protected]. It was tracked and had reached at Hyderabad on 4th Jan. Today it is 9th Jan and yet not delivered even making nos of calls at its Faridabad office and Hyderabad office.