TRAI Complaints & Reviews

Worst service ever. I have been charged for engineer visit, however no engineer came to resolve my issue and i need to contact private executive by paying extra. Customer care executives disconnect the call while speaking and if they speak they do not have resolution. Twice my complaint was closed without resolution. I would request the trai team to intervene and resolve my issue. How can someone charge on my account without intimation. These people send sms alerts for recharge of the account. Why can't they send messages for debits and reason???

Dish tv has introduced lock in on channels subscribed by it's customers of 30 days from 2nd july 2029 onwards.
This is wrong. As per trai rule we can add and delete a channel whenever we want, but now dish tv does not allow us to delete a channel when we want. As such we end up paying for a channel even when we do not want it.
1st of all we have to pay more money for less channels + ncf + tax. How much will they loot customers.
Has trai authorised dish tv to introduce lock-in period???

Hope trai takes action against dish tv if it really cares for consumers.

Forceful migration of my prepaid long duration sky connections by tatasky 10 ids [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected]
Dear sir
Please my earlier complaint letter to you on above subject 25 jun 2019, it has been more than 20 days you have not responded on my complaint.
Kindly note that i have registered my complaint with trai.
Trai has forwarded the complaint to you. I am enclosing the thread of my communication with [protected]@tatasky.com, your thread number is [thread id:1-1ka90uxc]
You are requested to do the need ful as requeasted to you, otherwise i will begoing for the legal action
Thanking you,

Sanjay goyal, dhannalal goyal, prashant hotel

Regd mobile nos. [protected], [protected]
Regd email: [protected]@rediffmail.com [protected]@hotmail.com

Hi trai,

My self dipankar i from assam sualkuchi (Kamrup district 781103).in here siti cable guys charging more for base channel.in base channel they are charging 170 but it should be 150. If somebody complaint they told it is the guide line for them. If add any channel again i have to pay for 2 channel (Channel price + extra 20 rs)

Before trai rule came we paid 200 for all channel. Now 220 for starsports hindi, and base channel.

Please do the needfull.

Regards
Dipankar

A/C NO[protected] connections many channels are charged but few coming. 3-4 complaint with complaint center and two email to customer care - no result.
When i telephoned customer care at[protected] and requested them to close the connections they said they can only close one connection. The operator could not tell me who to close the whole connection.
Request:
1. All connection be closed and our balance refunded ASAP

Worst experience from videocon d2h, my TV screen was showing only d2h symbol when I called customer support they send their engineer who came and told that my account has been locked, and then he pressed some tab from remote and it started working, and charged 200 rs, why should I pay 200 as they locked my account from their side and asking to pay .they are cheating by locking the I'd and to activate it they are bluffing the trai should take action or the consumer forum

Customer number[protected] d2h service of videocon
We had reconnected the d2h service of videocon in feb 2019, at a cost of rs. 799.
Our monthly charge is rs. 514.
Since the last three weeks or so, say from the third week of june 2019, the free malayalam channels are not getting screened. Whereas, he free english news channels are getting screened. Paid channels are getting screened. After many days of complaining, videocon technician came today and worked on the connection of their box on terrace and immediately we could view the free malayalam news channels, which are free. However, within half an hour of his departure, the entire channels got disconnected. The message displayed is,
“e18-4 services not available due t technical reasons. Will be made available”
The company charges rs. 200 for every time their technician comes to visit to rectify a defect.
Furthermore, they don’t show all the channels that we pay for. There is not much use by speaking to their customer care. We believe that this company is cheating their customers.

Regards
Mrs. Ranjini ramakrishnan
[protected]

My independent tv signal lost from last 35 Days and customer care no is not connected so i am unable to call them.
I am very much disappointed that why did i purchased the independent tv pack for 1 year.
Many channels who was committed to me, are not
Coming and now signal lost error-400.
Please start the service immediately and give me 5000/- compensation for the poor service.
I never recommend any one to but it.
Earlier i was used tata sky.More better in service then you.
Please do the needful
Mb no-[protected]
Regards

I had booked for the digital tv network during the month of march 2018 under booking id 14531232 by making an advance payment of rs.500.00 after an assurance that it will be installed with in 30 to 45 days. But however after 10 months the independent tv setup box bearing id no. [protected] was installed in the last weak of jan'2019. Within 10-12 days o its installation it started net work problems, initially for 6-7 days i received signals only for 3-4 channels, and there after 4-5 days, not a single channel could receive the network. I have been regularly making complaints through telephone and e-mails about which i have all the details with me but no official ever bothered to visit me leave aside resolving the issue.
Finally, on jun 4. 2019 i have sent a legal notice to refund the amount of rs.2800.00 including the installation charges which i have incurred and the damages/compensation of rs.5000.00 but till date i have bot received any reply to the notice. It appeasers that the intention of the company is to cheat the public.
In view of this, i request you to please prevail up on independent tv to return back my hard earned said money along with the damages before i take a appropriate legal action.

Dear Sir, From last month Independent TV is not working. All customer care numbers I tried but nobody answer the call. As per our contract they have to provide all channels including 12 HD channels but they failed to keep their promise. Service quality is very bad. Many channels are closed without any information. Still trying to reach customer care but no body answer the calls. One year payment already given in advance but nothing in return received. They fooled us. Request you to provide us refund of payment from the company.

Booked for a re installation 3 days ago due to my shifting of location to Chennai and I called customer care more than thrice and I was said they raised complaint against the allocated engineer and till now no one approached us.this s not the first time we're experiencing ur d2h service in sivagangai was awful n we would like to switch on to another dish operator due to the poor service providing by d2h

I registered for the new connection, and i got an appointment for the next day. Kept calling the consumer care number, they put the call on hold for minutes, are unable to solve any issues, the number of dealer they provided is not responding to any of the call. If you you want to talk to some senior it is always unavailable. If you say the person in call that you'll take further action, they'll rudely tell you their name and tell you to go and do whatever you can. They keep on mentally harassing you until you give up and stop calling them yourself.

Complained to videocon d2h cc, 6 days back regarding no signal to setup box.
After 1st complaint on 5th july engineer visit and change my setup box as it is warranty. After 2 hrs again signal lost.
After date every day i register complaint and i get complaint number. But no engineer visit. Here are list of complaint number for my cust id[protected]
1. On 6-7-19. Complaint nu.[protected] no engineer visit
2. On 7-7-19 complaint no.[protected] engineer close the complaint without visiting
3. On 7-7-19 complaint no.[protected] no response from customer care
4. On 8-7-19 complaint no.[protected] again no response
5. On 9-7-19 did'nt get msg of complaint no.
6. On 10-7-19 complaint no.[protected].

Each time cc tell engineer will visit in 24 hrs. But i am waiting from last 144 hrs.
Cc dont answer properly.

I very upset with the service of d2h. Please resolve my problem.
Already 6 days gone waste after recharge.
Cc is not answering properly.

Please do needful

All of a sudden some channels were not visible for the past two days, hence yesterday night i had called customer care and activated south silver, adding zee cinema, star gold, set max, and sony entertainment.

In which sony entertainment was visible and some channels from south silver were visible.

Regarding this i had called today morning.
1st call :
Mona took the call and i had aksed for senior, she transferred the call to pinki, when she was also not giving a convincing answer i had asked for a manager. And i had got the manager were he was saying that he was a team manager, i was arguing for a ops manager. But unfortunately he disconnected the call.

Again i dialled and some executive took the call, i had requested her to transfer the call to manager, she refused to transfer and said that she would be transferring the call to the senior only and transferred to pooja. When i asked pooja for manager, she also refused and asked me the issue.

Now again my mentioned my issue : that my channels have got change and the same has been updated yesterday night. But i am unable to use the service. I was demanding that i required a waiver for the two days and the channels which i had selected neeed to visible because i had paid for that.
Now countering, me pooja told me that there would be some technical issue, i would take a complaint and engineer would visit for which 200 rs would be charged.

Now my only question is that if there is technical issue from your side then why should i make the payment. Half of the paid and free channels are visible. So there is a fault from yourside only.

I had asked for manager and she had committed the same that a call back would be arranged before 2:00 pm. But i did not receive any call.

Now in the evening i had call to cc, a lady name muskan, told that there is system issue you can give a call after half an hour.

Immediately i disconnected and dialed again, then eknath received the call he had aksed him to transfer the call. He kept me on hold and disconnected.

1) i had not received any call from santosh
2) i can view half paid and free channels then why i should pay 200 more
3) it the technical issue from your side, you need to get it resolved.

4) last but not the least, is it that so to a normal customer can't reach a manager.
5) also i want you to take some action against santosh (Team manager) and the lady name muskan.

Looking for a positive response.

Dear Sir,
My box number is [protected]. From last month Independent TV is not working. All customer care numbers I tried but nobody answer the call. As per our contract they have to provide all channels including 12 HD channels but they failed to keep their promise. Service quality is very bad. Many channels are closed without any information. Still trying to reach customer care but no body answer the calls. One year payment already given in advance but nothing in return received. They fooled us. Request you to provide us refund of payment from the company.

While surfing internet, i came across few websites which are charging a fee for as liaison charges to get online msme certification and iec certification by using.org extension (For which i understand that.org extension is allotted to trusts, ngos etc. Largely) by duping similar interface (Look-a-like) to government official web portals. Please check with it.
They are as follows.

https://eudyogaadhaar.org
https://online-iec.org

Dear sir.
Independent tv operator turning off
All channels from 2 months first of all the channels were running, then turning off the hd and then closing all
Then the statement will last 5 days but it will be 2 months
And these company charges the money in advance for 1 year but now lost signal off all channels..
Please attention to our complaint so that we can watch matches on our movies
Pls refund us or play the all channels again all star channels and hd also pls
Thanks

I am user of videocon d2h company. my service no. is 60334784. on 6th of july i have lodged a complaint thatno channel is coming to my due to non available of tv signal. so thay have told that our engineer will come to your place and will solved your problem. they have not any engineer to my place and amount of service charge has been debited to my service acct. no. 60334784. so 8 have complained to the customer care but there no response till the date. therefore u r requested to solve my problem.

I am tata sky customer from last 5 years my id no.[protected]
I have 2 connection of tatasky from last 1 years.
I am facing a problem of cant change pack of secondary box.
I have complain to tata sky on 1st july 2019 & they have said company will
Resolve problem within 24 hours complain no. Jls87td.
& said company technical department will call u & solve your problem
But still they have not call.
I am getting error on change of pack (Sorry! Your request could not be processed. You have already ordered the selected package) i am not able to make changes of my secondary pack
Please assist me for further action

Thanking you
Rahul
[protected]

Hello,
I have given several complains to video-con dth to restore my connection having consumer number 48194256. Ticket numbers are closed automatically without any intimition and till now its not restored even after 1 month.

Complaint no 1: 65355566 date: 06 june 2019
Complaint no 2:[protected] date: 16 june 2019
Complaint no 3:[protected] date: 25 june 2019
Complaint no 4:[protected] date: 25 june 2019

Kindly take necessary steps to restore my connection.

Br//
Kalicharan
[protected]