TRAI Complaints & Reviews

Team,
I am a sun direct customer. As per the new regulation, i would like to select the channels which i wish to watch. But based on the information from the service provider, i forced to take any of the base pack which includes a lot of channels that i don’t want to subscribe. Unfortunately, the base charge itself is high to afford. Also, the base pack concept which they are following is the same one before the new rules, no changes and benefit to the customers (In fact additional burden, due to high base pack cost). Addressing this in front of the forum, for your kind information and action on this.

Thank you!

Dear sir, i am a postpaid customer of airtel ([protected]) for about 20 years and have never defaulted on any payments or raised any issues with billing. Recently i travelled overseas and i did not request airtel to enable any services on my phone. I checked my whatsapp from wifi. However it now seems that airtel enabled roaming by default and now are asking me to pay rs. 649/- per day for the days which i used whatsapp (13 days). I complained to their nodal officer and to put me underpressure, i get an email saying that if you do not pay the amount (Rs. 649 for 13 days = rs 8690/-) then u have to pay rs. 1, 690522/- as usage charges.

My contention is that if i have not asked for enablement of the service, why was it enabled? On call with the customer services, the lady told me that we sent you a mail later in the day after leaving india. I was on holiday and i did not check any email either.

To.
Sub - telated to vodafone company complain. Without inform close my conection no - [protected],

Sir/madam

I am bribati devi vodafone user for last 3year mobile no - [protected]. This particular no-[protected] was bought in aircle store and used in 3year fter this aircle no - [protected] port in vodafone and used for some 3year and personal resons i con't pay the bill that why my no - will be barred for the company ofter some time i will pay the bill and this no - [protected] bill be barred recently i aggred pay outstanding bill to keep activate the but the problem is that the vodafone executive say that this no - [protected] transfer in airtel company i am valver costomer in vodafone company.. Company did not send massage phone and mail id. Were are my problem, i hope you will solved my problem.

Thans.
Name - advocate tejpal yadav.
Contact no - [protected]
Email id. [protected]@gmail.com,

"sristi digital" cable operator from agartala, tripura-799001 not giving services as per their commitment. They already taken advance amount 295/-, for zee, star and sony all packs. But among of them maximum time some channels like zee cinema zee news zee cafe sometimes and tv and some others channel they promised to give, but maximum time not giving. Kindly take action.

Pankaj das
[protected]
User
Stb id 3e09874c
Ca id: [protected]

This is continuation to already registered complain-trai complaint status update [id: 2379934]. Till date neither any response recieved from trai nor any action taken by jio telecom inspite of written complain within 30 minutes of wrong prepaid recharge of rs.198 on [protected] i. Place of correct number [protected] this recharge was done from another jio number [protected] on date-28.06.2019. Jio telecom is making fool to customer as when prepaid number on which recharge done is switched off no one used recharge & immediately complain done for wrong recharge why jio is transferred it to correct number. Pease actions agy it to refund or transfer recharge on correct no.

I go to shop say i want to tatasky dth service new connection but seller says independent tv service is the best dth connection because you purchase this dth connection 3000rupes one year all paid channel coming and free channel is 5year (Not coming channel i will refund) but this time i not purchased and come back to home but seller is call next day and fix the independent tv service and start around two months not problem after two months...

Esteemed sir with due respect that we are the uresidents of 1473 and 1475 wazir nagar, kotla mubarak pur, our neighbour purushotam gupta 1476, wazir nagar, kotla mubarak pur, new delhi has installed some mobile tower on their roof top. The said building not only is situated in a densely populated residential area, but also there is a mcd school just opposite the said building and also other building (1475 is hardly 8 meters away from these...

Dear sir/ madam,
I am independent tv customer i have * independent tv box. It was continueslly distrubing. This time distrubing from * june to today on words. He asking problems solved some time on * june, * june & today asking * july.. I want to refund the amount
I have sending mail 2 times to independent tv customer care but he is not giving any reply to me on mail.

Regards,
Ashok pandey
[protected]

The number one worst company I had ever seen before.

I placed this complaint on 20 days back with I'd number 2291273.
Up to know there is no one to resolve my problem.

This time I got angry about it and I am going to file a case against the d2h dealers in chirala, prakasam (dist). And ongole videocon d2h service care officer.

My contact details [protected].

And tommarow is the last day I am going to wait if they not come definitely I am to ### the dish and I am going to file the case against dealers and technicians.

Åňð once check the photos I shared and see the date when I placed the complaint.

Hi sir/madam.

I am using videocon d2h service from last 5 years. Last 7 days onwards i unable to see channel number 835 and channel number 836 whic was free channel and previously it was working fine. Getting error that e16-4-channel is not part of subscription. I have called approximately 10 times every time they are saying the channel is not activated and i am activating now. I am not understanding why videocon d2h team is providing rubbish service. I need your help to resolve my issue. I am attaching some picture for better service.

My customer id is[protected]

I took connection of independent tv dated 29 september 2018 and validity is for one year. And since more than a month, no signal and dth is not working
I spoke to customer care twice, first time they told me by 24th june issue will get resolved but issue not resolved, second time they told me by 02 july 2019 issue will get resolved and can able to watch all channels but issue not resolved and not even single channel is visible
And am trying to connect customer care but could not, it keeps me waiting for hour on line and getting disconnected.
So request you look into this issue and take strict action against the independent tv.
Ensure services will resume soon

Thanks

Respected sir
I am a customer of independent tv.

I have complaint so many times but till now there is no action towards my complaint. They are cheated to their customer including me and have called so many times but they do not want to give my money back.
Independent tv is not providing service they received rs 3000/-from me and they are not giving service. Please return my amount i do not want service more.
Thank you

July 1st i applied for port form jio to airtel

Airtel updated me to keep airtel sim in mobile after 11.17 pm night

Previous sim was showing no signal n then i inserted airtel.. Even after inserting no signal issue..
Contacted cc number they insisted as only after 7 days from port request u cant access services.. Cheap
It msgs me welcome to airtel but no signal

Am vodafone user and am not getting basic telecom service (Incoming/outgoing calls). Calls are continuously dropping and not able to attend or dial call seamlessly. Regarding internet, am not even getting 2g service in this 4g world. I had raised and escalated this to vodafone idea appellate but getting no resolution to network issue and they are keep saying we are upgrading network in your area soon but when? There is no answer on this.
Even i received email that my number is ported on 24/may/2019. Where i did not port my number and already paid my monthly bill for may/june to vodafone.
Hope you understand the situation and help me get basic telecom service from vodafone idea

Dear Sir,
I am a Videocon d2h user with customer ID-1212087. Since last week the services in not working.
Enormous Online Complaint has been given but no feedback has been received from there end.
Neither they are making arrangement of the technical person nor ready to disconnecting the connection
If requesting for disconnection they are given reason. The customer care executive are holding the call for long time there after disconnecting the call.

Mukesh Dalvi [protected]

Sir/madam,
My mobile no is [protected] with airtel. From last 6-7 month my mobile bill is paid by some unknown person for that many time i called on airtel helpline and also contacted airtel store but they are not giving any response on this. My request pls let me know the detail of person who is doing this payment and stop this payment for my mobile bill
Regards
Deepak sharma

Hum ne apna airtel dth 3 month se recharge nahi karaya tha, mare pass 23 or 24 may 2019 ko airtel ki side se call says hai ki ap 240 rs. Ka recharge karate aur ap ko sabhi chanal mile ge aur apko har month 240/- ka hi recharge karana hai, ye ho usne kaha mare pass recording bhi hai,
Main bar airtel ko complaint bhi ki waha se koi samadhan nhi hua
Please help me this matter

Name - manoj kumar
Airtel i'd - [protected]
My no. - [protected]

Purchase independent tv worth rs 1999/- and according to scheme we get whole year free plan of all channels including hd channels.

But in february 2019 they not broadcast hd channels and some another channels like zee, star etc... Without given any notice.

Then after his all channels are buffering and now there broadcasting are stopped from last 20 days.

Customer id [protected]
Mob no [protected]/[protected]

I sanjeev kumar, r/o kathua (Jammu and kashmir) have an independent tv connection with [protected] as registered mobile number.
The services provided by independent tv have been very disappointing except for first few months. Sometimes, the channels of a particular company got disconnected and now all the channels have been discontinued.
I have subscribed to freedom pack and paid rs. 2250/- for free playing of all paid channels and hd channels for an year as per company's pack but the company has failed terribly to deliver what it promised. The company has made me suffer so much.
Now, i want money to be refunded back so that i can switch to a different dth operator.

My customer care id for videocone d2h is 43481343, on 17jun in had received call from D2h call center and they had activated 2 channel, as per them it was promotional and was free for 1 month, i refused but staff insisted and said di can discontinue while rechargeing next time, now they have stopped service stating that account need to recharge,
When called again to customer care, then came to know that d2h staff has misguided and done his work, d2h has deducted money for that free and promotion channel, they launched complaint with Complaint No.[protected] and said it will get resolved till Wednesday, July 3, 2019 04.31 PM
But still it has not done and when i called to know update they again rregistered Complaint No.[protected] and said it will get resolved till Thursday, July 4, 2019 04.24 PM
Now my concert is
Why customer sholud suffer when the mistake is from d2h side and why my service is stopped, they are not going to give 1day extra and taking service offair very offen and this time they have come with explanation which feel me cheated by d2h.
Kindly help me jn gatting above answer and kindly take action on such type of business d2h is doing by making fools to the customers.
My number is [protected]
I wish you will take satisfactory action against such misguide, cheating and, 420.