TRAI Complaints & Reviews

Sir, i purchased independent independent tv set box on april 2018 for rs. 2250 including installation charges and they installed it on oct 2018. Independeny tv promised to provide all channels and 12 hd channels free for 1 year and after 1 year all fta channells will be continued for next 4 years.in the beginning it works good and thereafter trai rule it stopped some channels like stars, colors, and zee etc. And all hd channels. Now on june it totally stopped all channels without any reason and intimation. No response on customer care line. Now either please start all the channels or refund the amount deposited at the time of installation. Kindly look into the matter and do the needful.

Harsh pal kathuria
Age 77
New delhi
[protected]

My phone no is [protected] i was using this no in vodafone postpaid gave request to port in airtel and this was done in front of me but same day at night some one logged in with same upc code i dont know how.. And from 2 weeks i dont have that no with me dont know who did this fraud airtel vodafone and jio not responding properly..

Jio applellate team says they verify with old network the name it was used in and then they approve the port in request
Now i never gave this request but the person started using my no

Not attending my calls
All fraud people sold my fancy no

Just for money compromised with policies

Why they dint verify with old network whose name it was with

Now that no is switched off from 2 weeks
I need my no back

Call me on [protected]

Dear Sir,
We are using sun direct, I have rechared my Tamil DPO pack 3 in SunDirect as 1 year plan for Rs. 3000 on[protected]. But the same plan has expired on[protected]Before 2 Months). Now they are providing already selected package only, that price is very high. Customers don't have a chance to select channels in sun direct. They gave and charging more money. While asking in SunDirect customer care, they are not responding properly. Can you please take an action solve these problems.Thank You.

My Details Are
SunDirect SmartCard/CDSN No:[protected] R
Email ID : [protected]@gmail.com
Mobile Number : +91 [protected]

Regards,
Sakthivel Nagaraj

Respected sir/madam,
My name is alpesh r shah, using mobile no.[protected]-jio service from borivali (West), mumbai 400092, maharashtra. I am receiving call from axis bank call center since last 8 months asking for some mr. Ajay sharma even i had requested them all the time that i am not ajay sharma you are searching for, and my name is alpesh r shah and this mobile no. Is mine and using this mobile number since 2011. All the time they promise me to update his details but calls are not stopped and doing the calls at any time. I already some of their numbers but every time they are calling from different numbers. I hereby provide some of nos.. Please do the needful to stop this harassment.
Calls come from following nos. -
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
And many more

Yours truly,
Alpesh r shah
M. No.: [protected]
Email: [protected]@gmail.com

Name:- vaijayanta agarkar
Set top box no. [o42d1495]

Dear sir

With reference to above i request to you kindly arrange the refund my deposited money from independent tv because our family facing many problems due to discontinued services of independent tv. I am not decided what i will do with independent tv. If i am purchase new dth then how i can get refund from independent tv and if i not purchase new dth then i will facing problems.

Therefore please arrange the refund of my deposited money from independent tv because we are going to purchase new dth connection. After this if independent tv continue the services then how we can use to it because i had another's dth connection. My mob no. [protected]/[protected]

Refund requesting

I took 2 cable connection from independent tv on 5th oct, 2018. Initially it was working but now its not working from past 2 months. Every day calling customer care, but no use. They are keep on telling wait for 10 days like that. After 10 days if i enquire again same thing they are telling us.
So i requested from money back.
Please support me

My customer id - [protected]
My contact no: [protected]

Initial we had a Videocon d2h account which had some complaint and the it was registered with the customer care and their engineer visited and suggested to go for a new connection and with acceptance he have a new connection immediately.

Now at the time of Recharge we by wrongly recharged to our Account for 3months for a amount of Rs.783 which was made thru Credit card.

This was done on 19th 8:30pm and immediately...

Today tried to add 4 additional news channels to the existing package. Automatically they removed 2 addons which was there from the starting.
Sony happy india platinum hd
Star hindi malayalam hd premium

We can see that these are available with sony and start websites directly.
But vidoecon customer care is not adding these and says now we dont have this packages. They are now forcing to select some other package and asking to individually add all those channeles which are missing in new package from earlier. Individual selection will cost more for us and they are currently cheating us.

Incident date: 126-june-2019
Customer id: 78669922
Ph no: [protected]

Sir mein airtel digital tv ka customer hoon is samay airtel digital tv dwara grahako ko thaga ja raha hai is samay bahut se a channel aur bouquet ka rate kaam ho chuka hai jab ki broadcaster ki or se a in channels ko purane rate main hi customer ko diya ja raha hai. Ia samay bahut se bouqute me nye chanls add kar diye gye hain jabki brodcaster in chaanls ko bouqtue me add nhi kar rhe h (Update) grahakon ko in chanals ko dekhne ke liye alag se ala carte khareedane par mazboor hona pad rha h. Kripaya is baat ki jaanch padtaal karein for example mtv beates ka old price.50 rupees tha jise.10rupees kar diya gya h or utv bindaas ka old price 1 rupees tha jise.10 rupees kar diya gya h zee faimily pack me v chanals add kiye gye h jabki airtel digital tv inhe update nhi kar rha h in chanals ko dekhne ke liye hame alag se ala carte k paise dene pad rhe h. Please sir kindly request to you plese pay attension

From: customercare
Sent: wednesday, june 26, 2019 12:12 pm
To: vikas jain
Subject: jinwani channel not coming

Dear pardeep,

Thank you for writing to d2h. We regret the inconvenience caused to you.

At this moment we regret to show our infeasibility to provide services for “jinvani” channel as this is not part of d2h’s platform.

We have captured your feedback and we will work on adding this channel on our platform in near future based on the customer base’s demand.

If you have any further queries, please email us at [protected]@d2h.com we will make every effort to revert with resolution as soon as possible.

For details of all our products and services you may visit our website https://www.d2h.com

We endeavor to provide you with the best tv viewing experience. We value your association and assure you of our commitment to serve you better.

Warm regards,
Akshay
Customer care
D2h

Note : - you can also call our customer care helpline on +91 [protected].

To enjoy icc cricket world cup matches in hindi commentary on star sports 1 hindi, give a missed call on[protected]. To enjoy matches in english commentary on star sports 1, give a missed call on[protected] from your registered telephone number.

If you want to watch the channels in hd give a missed call on[protected] for star sport 1 hindi hd (For hindi commentary) and[protected] star sport 1 hd (For english commentary).
—
Hi,

Regarding consumer no.[protected], tv channel (Jinvani) not coming on my all three set top box from long time. Please check & get it live on all set top box at the earliest.

Note, this channel is added in my package so there is not point of discontinue. Kindly do the needful.

[cid:image005. [protected]@01d52c13.6c5be460]

Regards,
Vikas jain
Senior manager - accounts
Info edge india ltd.|b-8|sector-132|near jaypee hospital|noida-201304|u. P.|india
Phone: +[protected] fax: +[protected] mobile: +91 [protected]

Independent tv ne sab ke sath dhoka kiya kia h package lete time kha tha ki 1 year tak saare channel aayenge hd bhi lekin phle hd band kr diye fir saare jabki trai ke anusaar aisa koi rule nhi tha existing customer ka pack badalne ka koi haq nhi h company ko so plz mjhe mera refund wapas kiya jaaye mai independent tv ko lekar boht bada bewakoof bana so plz mjhe mera refund wapas kro ya fir un channels ko hd or non hd wapas chalao or jitne month band rahi thi tv utna din extra chalao thank u...
Name abhishek jain
Mob [protected]

I have purchased 2 connection of independent tv set top box on 12th february, 2019 for 5200/- inr.
Their service has stopped from 1 month so not happy with their service
Hope trai being main authority will resolve the matter at the earliest by putting pressure on independent dish tv for refunding our money.
Thanks & regards,
Sanjay
+91 [protected]

I m swapnil patil using vediocon d2h service. It's an worst service towards entertainment. My id is[protected] in every rain season it shows me signal not available since last 3 year and when i call to coustmer care they tell me that this problem can not be solved by this side so you have to call our engineer by paying them there amount. They took 450rs in last year to solve same problem and in this year they again telling me that you should call our engineer. Please look in my matter or ban vediocon d2h service in india.

Respected authority,
I am kandarp pandey, a subscriber of independent tv.
I have purchased their setup box with one year freedom pack worth 1999/-. From 1march their services are all shut down. No service is provided by them.
And no clear response given by their call executive of the company.
I do request you to take serious action against them and return our money.
In a hope of positive response
Thanking you
With regards
Kandarp pandey

As well as u know very well that after 12th june independent tv has been stopped without any information.
After that all customers care old no. Has been stopped to take any call. When we contact via other they are wasting our time.
We are in trouble that what should we do against independent tv.
Please do something against independent tv.
We want to back all channels on otherwise pls return our my which we have given 2500... For 1 year.

Sir, i purchased independent independent tv set box on 12 nov 2019 for rs. 2250 including installation charges and they installed it on 27th nov 2019. Independeny tv promised to provide all channels and 12 hd channels free for 1 year and after 1 year all fta channells will be continued for next 4 years.in the beginning it works good for one month and thereafter trai rule it stopped some channels like stars, colors, and zee etc. And all hd channels. Now on june 12 it totally stopped all channels without any reason and intimation. No response on customer care line. Now either please start all the channels or refund the amount deposited at the time of installation. Kindly look into the matter and do the needful.

Kailash
Rohtsk haryana

Sir madam
Mene jan.29 ko independenttv 2600rs ko liya tha tb mujhe 1 year ka bola tha pahle isme star channel band hua fir zee channels and colors band hua 12 jun se pura independenttv hi band ho gaya jb independenttv me call krta h to date pe date di jati hai par abhi tk kuch nhi hua call krte hai to bolte hai technol problem hai 16dates ho gaye par abhi tk problem solved nhi hua
Plz sir madam ye problem solved kijiye
Mujhe mera refund chahiy

Hi,

I have purchased independent tv set top box connection last year september 2018, they promised to show all channels for 1 year at 2450 rupees, now suddenly from 13th june we are not able to see any channel. Their customer care is informing services suspended due to satellite disconnection

1st customer care informed channel would start on 22nd june, now they informing it will start on 3rd july
Please help

Sir/ madam
I am artatran parida a customer of dish tv broadcaster having regd. No [protected]. I complained on 30/05/2016 and calling frequently to the custemer executive to resolve my problem but every time they are saying we will resolve the problem within 96 hours but it took 27 days and no one here to resolve my problem.in this way the customer executive fooling me since 27 days.
Kindly resolve my problem as soon as possible
My e mail id [protected]@gmail.com

Am using tata sky from long time. Last year on 16th sept 2018, i got a call from tata sky's executive that you can avail special yearly plan of rs. 1859 and i recharged for the same. But suddenly on 23rd of june 2019, without any information, my account got deactivated before the completion of 1 year.
And tatasky customer care is not even accepting my complaint request.