TRAI Complaints & Reviews

इंडिपेंडन टी व्ही वालों ने 1 साल तक फ्री टी व्ही चैनल दिखाने का वादा पूरा न करने के कारण हमें जो असुविधाएं प्राप्त हो रही है उसके लिए हमें 1 साल का दिया हुआ सारा भुगतान रुपए 2700 वापस मिलने का अनुरोध करते हैं तथा इनके ऊपर सख्त से सख्त कार्यवाही हो और इनको दिया गया लाइसेंस कैंसिल करवाएं ताकि आइंदा ऐसे लोग ग्राहकों को ठगने की कोशिश ना करें ।
आज की तिथि में इनका कोई भी चैनल काम नहीं कर रहा है केवल वेदर रिपोर्ट वार्निंग मैसेज दिला कर यह केवल लोगों को टेक्निकल यीशु के नाम से बहाने बना रहे हैं और 19 तारीख 22 तारीख शुरू होने का बहाना बनाकर केवल लोगों को झूठी तसल्ली देने का काम कर रहे हैं।

Name:- bhaskar jha
Set top box no. [protected]

Dear sir

With reference to above i request to you kindly arrange the refund my deposited money from independent tv because our family facing many problems due to discountined services of independent tv. I am not decided what i will do with independent tv. If i am purchase new dth then how i can get refund from independent tv and if i not purchase new dth then i will facing problems.

Therefore pls arrange the refund of my deposited money from independent tv because we are going to purchase new dth connection. After this if independent tv continue the services then how we can use to it because i had another's dth connection.

Dear sir / ma'am

Client name - kiran rao. N
Cust id[protected]

Yesterday i recharged for rs. 261 in night by 8.30 p. M or so. Last month i had recharged for rs. 238, this month i wanted to add star sports kannada (Cricket world cup channel in kannada), i asked your customer care executive they told 22.40, i rounded off the amount and recharged it for rs.261/-. Then kept on waiting for 30 minutes or so thinking that the channel would get activated. Channel numbers like 651, 653, 658 are also not activated from 21/8/2019 night.

In the morning on 22/8/2019 when i switched on the tv then also it was not activated. I called customer care number [protected] then they told malayalam channel has been activated amt rs. 60/- or 59.40. Then they told introductory value combo offer pack @177, has been activated and till next one month they will not be able to do anything.

My query are;-
1) i did not tell them to activate introductory value combo offer pack @177 + malayalam channel. Then after round of calls with your customer care executives for more than one hour 30 minutes they told subscribed channels are locked. They cannot do any thing. If i want extra channels star sports kannada, channel numbers like 651, 653, 658 i should pay extra.
2) i want your company representatives to show the proof that i have orally told them to active or the company should show me that i my self have recharged from my laptop or desktop. Which i have not done.
3) i don't understand how can your representatives lock the channels without customer's consent.
4) i want star sports kannada, channel numbers like 651, 653, 658 to be activated i will not pay single rupee further. Because it it not my mistake. I have not selected channels this month.
5) your representatives are telling if customer recharges for rs.261 malayalam channel will get locked, then in that case your customer care executives should tell for what all amounts which channel will get locked.
6) mr. Ashwin - store manager gave srirampuram branch number to inform them[protected],[protected], the phone kept on ringing even after several attempts to reach them they did not pick up. They told office timing is from 9-6. I had called them by 4.00 in the evening.
7) your executives disconnect the call in between. This has happened several times.

Dear sir/mam, i am living in bhilai chhattisgarh and i am using jio telecom service.in month of march i done a complaint against network facility and call drop and poor networking service but till date my problem is not solved. I was called jio customer service too many times but problem not solved. What i do?
Please you do strictly action against them.
Thank you

Madam/sir

This is to bring to your kind notice that, the cable operator in our locality has not given us the choice of choosing only free channels at rs.130.

Address of the cable operator is given below :
Unique cable tv,
1-1-771, (1052), opp. Icici bank atm, gandhi nagar,
Hyderabad -500090. Phone:27612347

Instead, he is charging over rs.200 per month in addition to the advance (Rs. 3000) paid by us in december, 2018, for the current year i. E., dec. 2018 to nov. 2019.
The channels are provided for forced payment, though we requested him several times that we need only free channels for monthly regular payment of rs.130.

Therefore, it is requested to see that necessary action may be taken to prevent any such kind of activities by the cable operators so that the new policy may be implemented successfully with our (Public) support.

I have requested vediocon dth relocation they provide services and collected cash but i recharged against my i'd[protected] amount deducted if asked customer care will refund you last 20 days but not refund not provide channels also vedicon techinsian collected amount 450 same amount deducted my account also if compint customer care no response pat 20 days

Dear sir, mam
I'm complaining above the reliance jio.
I'm using reliance jio prepaid sim card.
Today i have many work so i'm used my jio sim card for calling and internet service but its not work properly.
Then i'm using data from this sim card again and again connections was losting so i'm using my office wifi.

~ but then i'm using sim card for calling purpose i'm facing call droping problem its irretating. Sir i have don't other opition for calling so that i'm unable to do my work. From this problem i'm get many loss

Videocon d2h dish tv. Id number. 76493090
I mohsiraj matadar use videocon d2h and recharge rs. 320. On date 16/6/2019and after that i call d2h care to select chanel to show me asper my choice. But operator not show selected channel asper my choice. For this i call care more times and also complain. But not resolved my issue till today and he answered me you have to see these chanel for locking period which are not selected by me and i have not requested for these chanel to see. So this is a openly cheating. For customers
My complain no is (Text message for dated 20/6/2019complain - dear mohsiraj taherbhai your complaint no.[protected] for customer id 76493090 has been registered and will get resolved till sunday, june 23, 2019 04.00 pm) so do need full for resolve my issue

Hello TRAI

This is to inform you for a cases where MDU is installed in Soceity flats, Tata Sky generates false Work Orders from their technicians resulting in deduction of amount from the subscriber balance and this happened with me.

Despite request and trouble faced due to your technician for almost 3 days starting 1st June due to cable connection being installed at neighbors house and technician acknowledging the problem was in common dish, money has been deducted against 1IO1DB2K amounting to Rs 150/- on 4th June 2019 from suscriber id[protected], The complaint was lodged with Nodal officer Tata Sky but they did not make resolution and did not return the money self deducted from balance.

Kindly intervene and penalize the SP for refund make provision to get signature from customer before any self deduction from the balance and for a common dish or MDU case there should not be any deduction by DTH service providers and have a checks on them charging illegally for false WOs without visiting the flats.

My customer ID[protected].
Due to some tecnical problem my videocon network is not working so that at i am not able to watch tv where as i have sufficient balance in my account. The main reason is i had complained regarding this issue for 4times bt still there is no response from the company side. Every time they say that our engineer will visit to u within 24hrs bt nobody came for repair. So what can i do sugest me

The Vodafone customer service made a mistake of not informing about the charges associated with International Roaming Service pack. As per Vodafone customer service the charges were applicable only on receiving the incoming calls and making any outgoing calls. But I was surprised to see the charges on my monthly bill for incoming missed/ rejected calls. They accept that this was a mistake from their end that they did not inform me about the charges, but instead of taking the responsibility of the mistake made and reversing the entire charges of rs 3975 on my account, they are reversing an amount of rs 2345 and doing a favour on me.

If they accept their mistake, why can't they take the responsibility and reverse the entire amount. Being a responsible customer I have not received any calls or made any calls during my international travel for me to expect any such charges on my account. I paid another rs 149 for activating international service, then why would I expect additional charges on my number for incoming missed/rejected calls. If this was the case, I have the right to know about any such charges to be made on my account. Hence, I disagree to pay any charges made to my account for such calls which amounts to rs 3975.

I am a consumer of Independent Tv it's a fraud company they closed Randomly channels like 2 months ago colors and start channels are close only zee broadcast ON and Both HD channels are closed they contract to 1 year pack with HD channal but they did not do any thing 12 June 2019 they closed all Channels so Please return My money contact no [protected]

Respected sir madam
My name is Milan Nathwani my Contact number is +91 [protected]
I am one of the user of independent TV, my customer ID is[protected], I bought independent TV subscription with Rs. 2800 /- on 7th February 2019. they do full package of one year subscription, first they have stop all star channels and committed to deposited money in my account, but they haven't do it, after some time they have stopped all zee and colours channels, and after 12th june-2019 Independent company stop all channels so it's means too many user who all ready pay for dth service company doing fraud with there client, so I want my money back and wants some serious action against this...

I registered complained as on date 14.05.2019 but till today not solved.but our complined will be closed by Dishtv.Who and how our complianed should closed whithout solve.repitdaly customer care told me our technicians visit you 96 hours but till today nobody can visit me. customer care told me that our technicians visit you tommorrow but charges for you of Rs.200/-.

It's clearly a case of fraud. Independent TV commited me that all chanel will work free for one year but my Chanel's are not working properly since last three months almost all Chanel's are invisible for me now still my six months pending for completion they are not picking are calls and I have loose approx rs.3000 due to this case of misselling by Independent TV if my chanel problem will not get solutions Asap then Independent TV definitely will face legal action from my side.

Hello sir/madam

On the date of 18.12.2018 I purchased Independent tv dth @2200 for 1 year which is wrote on independent tv site. They promised to provide all HD channels and other channels for 1 year free but they couldn't provide me hd channels and other channel like zee tv, colour etc. they promised to installed dth connection within 15 days but I got installed after 2 to 3 month so at every step they lie. Now my all channel not working and I see error 400 written on tv so I want to refund my money .So please help me to refund my money
My details is given below
Name - Deepak Kumar Sharma
Customer Id - [protected]
Mob. - [protected]
Delhi- 110085

We have Idea mobile CUG connection (7nos).The Problem is network issue of all connection .I am register the complaint in idea costumer care service .Idea not rectifying our problems.My phone is [protected] .I am attaching conversation details with idea customer care

Dear Sir,
Further to my complaint for our connections[protected] and[protected], I received a call today from your Mr Rameesh (from his mobile #[protected])
asking me my location for inspecting the site. The situations remain the same from what he has seen on 6th April 2019. Our residence and my office have not been changed and We do not find any change in the missing calls, call drops, signal strength or the absurd messages one gets while contacting us- especially on[protected].I fail to understand what difference would it make by sending persons repeatedly for site verification asking me to shuttle from my office to home on a working day.

During his last visit, this gentleman had asked me to give a feedback call to his number and he never bothered to answer any of my calls . Now he says that his phone cannot receive calls and I should have sent messages to him. If so, he should have given me some number which will work.

Also please note that out of frustration, we have replaced the handset and SIM for[protected] . The problems remain the same and you cannot blame the problems on them anymore .

Just to show that something is being done, you do not have depute your persons wasting your precious resources and that of mine. We have been waiting for the last five months and now we need a genuine solution and not any hoodwinking gimmicks.

I am using Videocon D2H service provider since last 10 Years. Placed a request for relocation on 9th June and till now the relocation is not yet done. Everyday i am calling multiple times to customer care and Nodal Office and the issue is not yet resolved. My Customer ID is "48541663". Videocon D2H doesn't care about the customers and they are literally torturing.

Im using Vediocon D2h and customer ID is[protected]. Unnecessarly i was charged Rs, 450 for service although iam in warrenty. Called 20 times and everytime they are saying in progress. Vediocon service is pathetic. No respect to customer issues at all. Kindly take action against them. I don't recommend vediocon D2h to anyone as they are the worst in looking at customer issues.

For th past 3 months videocon d2h has been charging me for services I’ve not opted for. On asking them to deactivate the service (ch. no. 913 Movies Active hd) they assured me to deactivate it but failed to do so and charged me again next month. Similarly they charged me for sms services for which I’ve not opted neither do I get benefits of the above mentioned. This simply fraud towards us consumers.
Companies like these need strict legal actions. Ihope to get a solution from the government.
Hopefully
Rahul Bari.