TRAI Complaints & Reviews

Sir pahle to aapne free dish se chenne hata diye uske bad koi bhi pack lo to itna mahnga he ki aam admi nahi le sakta or free wale chennel k liye bhi 155/ manth dena he to aap hi bataye isme customer ko kaha se fayda ho raha he
Free dish par chennel ate bhi the logo k liye to wo bhi band kar diye
Sir kuch garibo k liye bhi socho
My cont. [protected]

Sir,
Complaint number[protected] provided on 17.5.19, earlier complaint no.[protected]
I have made several email requests and several visit to service centre for solving the complaint pending for 8 months. None of the officials have shown any responsibility to resolve the issue till date. The connection which was disrupted during flood in august 2018 and company officials could not replace the set top box taken from me at ernakulam service centre. As per the advice of service centre an amount of rs.600/- was recharged in customer id[protected] using paytm for rs.600 vide order id [protected], 04:57 pm, feb 11, 2019 and an amount of rs.750/- was remitted to m/s. Dish infra services private limited at idbi bank, ifsc ibkl0000109 with a/c no. [protected] vide imps ref no.[protected] on 05.04.19.

Videocon d2h is not taking any action to restore the service disrupted since august 2018. Details complaint is attached herewith for your ready reference. I request your good self to take appropriate action against the erring company which blatantly violated the law of the land.
Thanks and regards
Mob [protected]

Sir,
I have d2h cable connection bearing customer id[protected] with two set top boxes.in non operation of one of set top box i made complaint to the operator on its customer care number bearing [protected] on 22.05.19 bearing complaint no.[protected] with request to disconnect /suspend operation of one of set top box for which sms message given to the complainant that same has been resolved but still the complaint was not resolved.
Once again this complaint made request for disconnection /suspension of operation of his one non functioning set top box on 27.05.2019 bearing complaint no.[protected]. This time also sms message supplied to the complainant that his issue has been resolved but still not due to which i am suffering unnecessary burden of recharge fee and other incidental expenses with the cable connection.
To day i. E. On 04.06.2019 i contacted the operator on its customer care number but surprisingly came to know that cable connection of one set top box has not been disconnected till date where as information about resolving the complaint successfully has been given to me twice.in this regard i made request to have a talk with senior officers of customet care group or to the nodal officer, i was asked to hold the phone but despite holding the phone for more than 15 minutes non came forward to even talk to this complainant and as such it is deem expedient in the interest of justice that this complain may kindly be admitted, and appropriate penalty may be charged on the cable operation and a direction be given to adjust /refund the monthly charges taken from the complaint against one non operational set top box

Our cable operator (Rm cables network, formerly maharaja entertainment) is impelling me to pay for those channels, which i don't watch.
Earlier they're charging 200/- then after selection of channels (Package of channels) they charged 260/- now they're insists to pay 320/-. When i repent then he said "we don't follow any rule of trai, if you want to see our cable then you have to pay this amount every month", and also threatened me for disconnection of cable.

Hi we have recently recharged our account[protected] with amount of 400 and our dish was working fine. Now all of a sudden it gives an error message 04-4: Smart Card Not Inserted Properly & when called customer care they cannot the resolve the problem and ask is for an engineer visit. However Videocon home channel are showing but for all other it's showing error. I do not wish to pay this 200 since that is completely not a problem from us as a consumer we understand to pay when it is unnecessary this is something should be handled by them. Requesting you to kindly do the needful. Thanks ®ards Velu Pillao

Since i have taken the od from bajaj & limit was also been assigned still just to harass i am getting frequent call at my mobile no [protected] from bajaj finserv sales call for enhancement of od limit where i have told many times that i am interested. Kindly block all these number & penalty on the organisation of breaching the privacy of customers. Mobile numbers are [protected], [protected], [protected], [protected] etc

Since i have taken the od from bajaj & limit was also been assigned still just to harass i am getting frequent call from bajaj finserv sales call for enhancement of od limit where i have told many times that i am interested. Kindly block all these number & penalty on the organisation of breaching the privacy of customers. Mobile numbers are [protected], [protected], [protected], [protected] etc

Dear sir, i am a coustmer of videocon d2h since 5 year my coustmer id:[protected]. I get a complaint to videocon d2h through their customercare on 11.05.2019 for no signal & everyday i call them they gave answer same day we resolves the problem by their engineers but till now they have not solve my signal problem of d2h, so sir kindly look this matter.

My d2h hd box is not working for the past 4days.I have been constantly reporting to their customer care centre.But no action taken till date.Hence I request you to interfere in the matter and resolve the issue. My customer ID[[protected]]. My name is sheen Raj. My registered mobile number is [[protected]]. I am from kerala. My complaint number[protected] from Videocon

Sir
I'm recharge dish tv on 01/06/2019 but error code is shown 101 i'm informed service provider complaint given but service person not came many times i am calling requesting but no can take any action iam loose my money so much suffer so please action to be takeen dish tv service providr.
Thanking you sir
Yours faith fully
P. V. Rangareddy
Mobile no. [protected]

I was out of station for around 4 months, on my return i can see none of my favorite channels are visible. When checked in airtel self-care website and customer care, they say 2 hindi packs are activated, which i have never done and they are deducting money. They said the request has been done from [protected], which i have no clue whose number is that. I understand this is a technical fault from thier side which they are not willing to accept. I need a register a complaint against them and i need my refund

Hi team,

Greetings for the day, its really saddening that how some of the dish cable operators are exploiting their customers with no resolution to their queries and complaints, their guidelines are not transparent nor do they follow any transparent escalation matrix, as per your guidelines there has to be nodal officer to reach out in case we don't get any resolution from customer care, but independent tv doesn't have the correct information of their respective nodal officer too.

Issue:

-we have made the advance payment for annual subscription of pack with hd channels but after few months all our hd channels services got stopped and with we haven't got any money adjustment for that neither we are getting that the hd services until the period we have made the payment
(As per trai guidelines)

-since may'19 we are not able to view any of the cable channels, for few days we waited as we were in conception that weather condition might have disrupt the services but after a week we started contacting customer care for their intervention and services but after various dial attempts in day we could barely connect over the customer care number and there was no resolution or update for our previously logged ticket and each time they were giving us new ticket number to be followed up on.

-we are now really pissed off and irritated following up on the customer care number multiple times in a day, and if for once they picked up the call there is always a same reply that they apologize for the inconvenience and our problem will be resolved in 24-48 hours, but we wonder how they calculate their turn around time for query resolution.

-we tried contacting various contact person available on the websites and got to know many of them has left the company for its false practices and fake promises.

- we as innocent customers deserve our rightful services to be granted for the payment that we have made and we wish and hope that these fake or insolvent operators shall be penalized for their wrong practices.

- as a desirable resolution we just want to have the uninterrupted and faithful services from the operators and else we should get our adjusted refund for the time we aren't getting the services as promised.

Contact information :

Mobile number - [protected]
Email address - [protected]@yahoo.com

Regards
Himanshi kohli

Dish tv vc no.[protected] have tried several times for dd national and dd sports but they just ask for refresh and wait for 15 minutes. As per Trai rules 25 channels of dd are compulsory to show which includes national and sports. So not showing dd channels amounts for not following Trai guidelines. They should also keep all dd channels together for convineance of viewers.

I've been a dishtv customer since 2010. As per the new trai guidelines, the customers should have the independence to select channels on a la carte basis but my dishtv operator is asking me to upgrade to a new pack to get one particular channel. I want sony ten 3 hd. But on call, they're saying i must subscribe to sony ten 1 hd, sony ten 2 hd, sony ten 3 hd and sony espn hd. But i only need sony ten 3 hd.
Very very disappointed in them. I hope some strict action is taken against them.

Sir we are very disturbing this setup box independent because connection is very poor not good service not channels clear and this setup box is very poor and customer is not satisfied this box so i am requesting you please my setup box find this problem and independent setup box return i am complain very time but not responding. The customer is not happy for service

Mera ghar par fastway cabel ka set top box lga h fastway ki aur se abhi tak b channel list nhi di gai aur 400/- rs cabel ka rent dena phd rha aur channel b hamari merji ke nhi aa rhe fastway ki traf se koi channel list select ke liye nhi dai gi jia se hme jyda pay krna phd rha h plz solve my problem channel list na hone ke karan ham koi b channel apni mrji ke nhi select kr skete is liye fastway ke khilaf koi karwai ho

I have 4 Vodafone number and 4 different mobile devices all 4G compatible
But still there are Severe Network issues on the below two locations -
Location 1: Kamgar Nagar CHS, 4 Bunglows Andheri West, Gharkul Society, Ratan Nagar, Four Bungalows, Andheri West, Mumbai, Maharashtra 400053
Map Coordinates: 19.1268395, 72.8207379

Location 2: Shakti Nagar, Old D N Nagar, Munshi Nagar, Andheri West, Mumbai, Maharashtra 400053
Map Coordinates: 19.123755, 72.833297

I've sent multiple complaints but this problem is getting worse day by day

All complaints have been closed without any resolution and fix.

I want status and update on watch of these complaints listed below-
interaction number[protected]
Your interaction numbers for future reference is[protected].
The docket number for your future reference is[protected]
reference number[protected].
service request number[protected].
service request number[protected].
reference number[protected].
reference number[protected].
Hello! Your service registration number[protected] is registered on 26-MAY-19. We shall respond to your query by Wednesday 29-May-19 06:00p.m.
Hello! Your service registration number[protected] is registered on 30-May-19 05:44p.m. We shall respond to your query by Monday 03-Jun-19 05:44p.m.
Hello! Thank you for interacting with Vodafone. Your service registration number is[protected]. Your query shall be responded by Monday 13-May-19 12:00p.m.

From past 12 days my tv showing error 6 e87 filter is not enough. Colors kannada and zee kannada. Channels are not coming... We contacted customer car of indipendent tv they said before 15th july comming the channels
They simply giving dates to solve problem... They have already collected 1 year subscription amount
We want channels early

Kindly solve the problem

Regards
M v mahesh
[protected]

We've taken dish tv connection almost a month ago now i've received one month free hd connection from dish tv and i've been informed that going forward i just need to recharge every month somewhere around 200 to 250 to enjoy all popular tv channel. As my one month recharge has been finished so i've checked online for various dish tv recharge packs n done a recharge for rs 209 on may 22. Still my connection has been cut by dish tv now when i've called customer care i got to know that premium pack with monthly cost of rs 730 or 780 has already been selected so i spoke with customer care n i've been informed that i can recharge with rs 326 on monthly basis n i've been also informed for rs 251 plan where i can get all channels. So i've asked them to adjust 251 from my 326 recharge amount n they can refund the balance to my card with which i've made a payment for 326. Later on i found that rs 251 pack do not include star channels like star plus, star bharat etc.. N since then it's been 2 days now n dish tv people are not calling me back to discuss anything even when i've sent sms to dish tv saying "call me" at 57575. I want this to get resolved asap n i'm also thinking to file complaint against dish tv in consumer court

Dear sir,
My name is ajinkya prabhakar patil
From murgud, kolhapur, maharashtra, india. Pin-416219.

In my town the the dth cable service provider not follow any rules and regulation of trai

We pay for individual tv chanel recharge but he always activate the recharge another day, same issue facing again and again
I hope you may take the strict action against him.

Your customer
Ajinkya patil