TRAI Complaints & Reviews

Dear sir/ madam,

I am sagar wale from pune city maharashtra, my hathway account no.[protected], regularly paying my monthly charges, on 19.05.2019 i have selected tv18 maharashtra value hd (18channels) broadcasters pack at rs.39. But my distributor in pune is not ready to give me zee marathi service, as he says it is his mistake.

Kindly look into this matter urgently, as still their website shows that they are showing this broadcaster pack is valid.

Regards
Sagar wale.
[protected]

Dear sir i am still complain airtel dth customar care active my conection near about 1 month. But no responce
Id no [protected]
Satyajit pandit
Mob [protected]
I request you sir immidiate active my conection. My dth id not active but how is possible 300 rupee recharge then i complain airtel dth coustomar care he say 300 rupee recharge but conection not activate

Its my painful grievance to bring to the notice that being a customer of videocon d2h for more than 5 yrs or so with customer id being 99623520, i raised a complain nearly 15days back as i don't have the exact date handy with me presently. The reason of raising the complain as because of recent hit of cyclone named fani on bhubaneswar made the outer unit of my videocon d2h completely being destroyed which has interrupted regular channel visibility on my tv. Despite my repeated calls to the videocon d2h customer care, i have been assured by saying that my issue will be resolved within 96 hours and this assurance has happened 3 times meaning a overall of 96*3=288 hrs + my additional waiting hours. However, their has been no one even called to me nor visited my place to get this resolved. I think the service provider is testing the customer patience and they are not at all taking this seriously. Could i expect a possible way of solution or further escalation on this matter of concerns.
My another concern is if i disconnect the usage of videocon d2h, what about the refund as i have done long term recharge for hassle free service which is exactly the not.

I am sanjeev with customer id 83515303 and pissed off with videocon d2h services. They add channels at their will without my consent and charging shamelessly. I tried reaching supervisor and nodal officers they are not answering. This happened 2nd time in last 1 month. Supervisors don't have call back numbers and even if i escalate to nodal officers through emails, they don't care to respond. Pathetic service i would say. I have attached bengali combo package snapshots which were added on my account which i don't have any clue. This is disgusting.

I purchase independent tv setoff box in month of march 2019, at that time i was paid rs.2500/- for one year free plan, in which independent tv promise to provide all hindi and marathi sd channels as wel as some hd channels but in the month of january all hd channels are removed and there after many more channels are removed like zee, colours, ibn network and many others. Independent tv made a fraud so i was not interested to continue with independent tv please refund my money...

We have raised complaint with videocon d2h regarding no signal error on my both d2h connections since 22nd may (Customer id[protected], complaint no[protected]. I was informed that a technician would visit my house to check the issue, i have been speaking to their customer service everyday since then, they say that technician would visit my house. Its been more than 3 days, i have even sent an email to their nodal officer sateesh, he didn't reply.
Please look into the poor service provided by videcon d2h network.

Regards,
Satya

Dear sir,

I have book a airtel dth connection on 21st may and i assured by airtel customer care that my connection will be done by with in 4 hours. But today is 25th may and still waiting for installation. I have called many times to airtel customer and its local distributor but airtel customer care blocked my number and local distributor numer switched off. So kindly help me on this urgent basic.
Bookiing id:[protected]
Order id:25849680
Booking date:21.05.2019
Time:12.44pm

D2h videocon engineer came for antenna installation, he was told me your antenna receiver is unserviceable but without my permission he removed some antenna components from my neighbor antenna and charge for it 960/- and i have paid it. After two days my neighbor told me, why you removed my antenna receiver then i shocked. After that i call to d2h videocon engineer but he is not picked up the call then i complain videocon on 19 may 2019 and still problem not resolved.
Complain no are following
[protected] on 19 may 2019
[protected] on 21 may 2019
[protected] on 24 may 2019

Dear sir, our cable operator is satvision, stc code no. Anjps0337kst001 of siti cable i filled up form for getting only g bangla other' than permitted free channels with it but they addef much more a & charging rs.275/ telling it is minimum. Pl. Look into, the matter and do the needful thanks shomenath chatterjee, 1019, m. L. G. Rd. Kol 8, ph. No [protected]

Ref. Videocon d2h id[protected]
I have requested videocon d2h customer care several times from 10.5.2019 onwards daily to resume satellite service. The company assured me to offer free service for cyclone affected bhubaneswar city. Each time when i pursue they told me that we have registered a complaint against the engineer regarding delay and assure me that he will visit your residence within 96 hours. Now it is 24.5.2019. I am not able to watch the subsribed channels in spite of recharging the amounts as per sms alert received from the videocon d2h company.
Kindly take necessary steps against the fake assurance and bad service of the said company.

Dear sir/ ma'am,
I had arise a complain to re - installation of my dish tv on dated 10/05/2019 but till now there is not solve my complain. When i call to dish tv costumer care they have said every time that, we work about your complain and it will be solve as soon as possible.

I have already call to dish tv customer care minimum 8 to 10 times but they are not resolve my complain.

My dish tv vc no. - [protected]
My service request (Complaint) number is.[protected]
Complaint date - 10/05/2019

Respected sir, ma'am

This is to request the concerned authorities to please activate my docomo number - [protected] (The number was registered in the name of manju singh, lucknow, up east), or at least help me with the recovery of the same. It has been deactivated as per the trai rules which is concerned with non usage since 90 days and balance less than rs 20. As per the docomo customer care service, the sim is deactivated since 17th may.

The number is really important to me and connects me across. It is because of my negligence and some personal reasons i could not access the number offline while it was active online via different social media accounts especially whatsapp.

I will be really grateful if you help me with the same.
Please respond asap.

Regards

Arpita singh
(D/o manju singh)

I am customer videocon d2h i (D[protected] last 5-6 year, now i have problem with setup box since 13 may 19 but problem not solve till time, my recharge is wasting daily because setup box is not working... I am complain to much time in customer care helpline. My complain automatically closed without any solution by engineer visitor... I m falling very disappointed with their response. Plz take necessary action on them

My setup box is not working properly some days. I have already independent tv complaint customer care last 4 days. But my problem not solve and service boy are not come in and no solve. My some channels are closed by customer care 2 month. Before i have purchased information all channels are given. But 2 month later i have no given information my chaannels closed

I have subscribed for some extra channels and they start deducting my money for that channels and that channels are not start. I complaint about that and they told me we have no information abou this we shall not refund your money and they put down phone. I have recording of that call. Please do something for my money and time. My cell no. Is [protected] kundansinh vaghela

Dear trai,

I am a videocon d2h user and using the dth service from the last 8 years. Recently there was a signal issue and most of the channels were getting distorted and repeatedly showing signal issue. Initially called to videocon d2h customer care and it was told that the service technician will come and the issue will get resolved within 48 hours. Unfortunately, no one visited and with repeated call to customer care, i had to hear the same dialogue that within 24 hours the issue will get resolved. I mailed to the nodal officer, hyderabad area to get the issue resolved but got the same reply that issue will get resolved.

It has been become more than 12 days, the issue is still pending and nodal officer not taking up calls nor replying to the mails.
I dont have any options left to get the issue solved.
I hope needful action will be initiated from your end & strict action will be taken against videocon d2h to get the issue solved
Thanks and regards

Somnath nandi

For information:
Videocon d2h nodal officer: b sathessh: email: b. [protected]@dishd2h.com

My videocon d2h i'd is 84869295, which i am unable to see & error is showing technical problem, i am constantly approaching customer care through toll free no but all the time i call they said engineer will visit & problem will be solved today. I am just harrassed with this type of answer as almost 20 days had gone & i am unable to use the service for which i have paid.
So i request to please resolve my problem & grant me more 20 days grace for which i have already paid but not used.

Respected sir,
Pl refer vc no [protected] p and [protected] c with switch off date of 16/06/2019 (Reinstated by dish tv as per their mail dated 10/05/19) with total package of approximately rs.780. On 21/05/19 i have switched over to new package of rs.591 for both vc's. Even though i have migrated to lower package, new switch off date is reduced to 27/05/19. It should be beyond 16/06/19.
I have already registered complaint with dish tv. Complaint no.[protected] and[protected]. I have received a call from customer service center of dish tv, however they are knowingly denying to correct the date.
So i request you to look into the matter and do the needful

With warm regards,
Sagar kolhatkar
[protected]

I purchase independent tv setoff box in month of december 2018, at that time i was paid rs.2200/- for one year free plan, in which independent tv promise to provide all hindi and marathi sd channels as wel as some hd channels but in the month of january all hd channels are removed and there after many more channels are removed like zee, colours, ibn network and many others. Independent tv made a fraud so i was not interested to continue with independent tv please refund my money

I am resident of Jamuria and using the vodafone postpaid connection. In this connection my plan was upgraded without my consent wand when I call to the customer care he said that in earlier plan company get loss so they upgrade the plan without any customer consent. I had also written a mail to them but they are saying that you had pay the upgraded plan bill and also disconnected the connection. My Mob no is [protected].