TRAI Complaints & Reviews

I call dishtv customer care for temporary de-activation of dth service, but they said that as per trai rules there will be charges for temporary de-activation as per below tariff.

If less than 90 days there will 25 rs and for more than 90 days there will be 100 rs charges and this is as per trai.

But as per the below document from trai authorized website. There is no charges for temporary suspension of service. Faq no. 38.

https://main.trai.gov.in/sites/default/files/Consumer_Booklet_30042019.pdf

Pfb mail for their confirmation.

On 14 may 2019, at 11:21 am, customer care wrote:
Dear mr. Sameer,

Thank you for writing to dishtv.

As per telephonic conversation temporary deactivation related information
Has been shared with you.

Moreover, you can temporary deactivate your dishtv for a minimum of 15
Days and further in multiples of 15 days i. E. 15, 30, 45 etc. You can
Avail this service for unlimited times in a year however please note that
Your dishtv should be in a active state. Your request will not be
Processed if your account is deactivated.

Temporary deactivation service will be charged as below:

Rs.25 for less than equal to 3 months.
Rs. 100 greater than 3 months.

For any further assistance, please write back to us or call us on
[protected].

Happy viewing!
Regards,
Kajal
Customer service
Dish tv

You can refresh your channel list by giving a missed call on[protected]
(Toll free) from the registered mobile number. For any assistance, please
Contact us on our new customer care number[protected]Local call charges
Apply) or to get a call back from us, sms: call me to 57575 from your
Registered mobile number.

—

Subscriber request
Name: sameer
Vcno: 01526760xxx
Mobile: 797743xxxx

Category2: temporary deactivation
Emailtext: hi dishtv team,

I want to temporary deactivation my service for vc no. 0152676xxxx as we
Are going for vacation. But when i called customer no. Your executive said
That there will be charges for temporarily de-activation like 25 rs if
Less then 90 days and 100 rs if more then 90 days. And this changes are as
Per the trai regulation. So i request you to kindly give confirmation on
This charges and changes about your changes. Also if this is as per trai
Rules then please share the authorized document and or reference from
Trai.

Thanks!
Samir joshi
797743xxxx

Sir
We purchased independent tv 4 months back that time they told freedom pack with 500 sd channels and 10 hd channels but now all hd channels not coming also sd channels down to 200 only. And now coming channels are freezing so i unsatisfied with service they cheating customers so please solve this and give right direction to nonsense dth provider this is third class service

This is with reference to above mentioned id, i tried to contact the customer care number [protected] on various dates as there was some problem of signal., but it is always busy and could not contact and received message with that it is busy on another call. Even just now i contacted and got the reply.

Long back a message was received to give missed call at [protected] but no reply was received.

There is no contact office at chandigarh.
I have also sent emails to the customer care center.

Please help me to restore my connection or advice the company to refund my amount.

Thanks

Pritinder singh kohli
[protected].

Booked dishtv HD with recording+multi with free 1mnth titanium pack on 10 may frm website https://www.online.co.in, fr1299+999 but they charged me 2698, Rs 400 extra by Paytm in adv., but they send me ordinary box without recording, which I returned back, I hav screen shots of th ad I had booked, Installation request no.[protected]. Pl tel them to return my money back imme. - Rajkumar Maheshwari, [protected].

Dear team
I m Independent TV customer my ID is[protected], and I my offer activated is Freedom 1999. 300 something channels to view for 1 year after 1 year free channels view for 5 years.but now only Kannada channels are coming Hindi, English, channels are not coming plz give my offer as per your old base pack.
Otherwise refund my amount and take your set top box.

I am the videocon user cost id[protected] name alok chandra jena in state odisha, jajpur .on 01/05/2019 i recharged the amount of rs 804 by the advice of call center that, its a offer for you to rechage the rs 804 you will get 3month validity and aditional one month extra validity.so i rechaged this amount but this aditional validtity of one month not giving me..already i have complaind this issue to the costomer care but nobody cant resolve this problem.
So i pray you to take inquiry for my complaint and give me justification..

Dear sir please do the needful as soon as possible and I have seen all pay channels are given in encoder and channels are coming in local channels I LL give further details i[censored] can contact me to this number [protected].. I have attached the video of the same for your consideration help us taking necessary action..

Operator MsO NXT cable network Bangarpet 563114

Complaint raised on 10th may. Complaint no.[protected]

24 hours tat given to resolve the complaint. Nobody even bothered to contact. When call to the customer care was made on 11th may, a commitment was given to resolve the complain by eod 12th evening. Waited for the technician, but no one turned up. Even there was no call from the customer care department.

Reached out senior cc executives mr. Amit roy, then to mr. Pankaj kumar and then to ms. Deepika. All they gave again a timeline and which so far is not met. The cc agents have no clue as to when the issues will be resolved. Their only line like is "trying our level best" and the tat keep on increasing.

Intervention from trai is expected immediately or else many customers like me are suffering.

Sir, hamari puri society me local gtpl cable operator he jo 400/ month charge leta he jo pure gujarat me official gtpl ki site me 350/month he.

Aur 400 / month dene k baad bhi hum logo ko service nahi mil rahi he
Iske alawa mene gtpl ki office ja ke baat ki to bhi wo log bolte he ki hum kuch nahi kar sakte
Operator aise react karta he ki society uski he aur puri society k samne dadagiri karta hei.
Gtpl ki office jane k baad bhi koi solution nahi nikla, unhone to dish lene ka bhi bol diya puri society ko
Aur cable operator to puri society ko dhamkata he
Misbehavior of cable operator in society

Hello sir, i will book independent tv on 1st march 2018 but they will install on october 2018
I will booking on freedom pack for 1year free nearly 500 sd chanales & 25 hd channels now all hindi chanale are not working then i will call to costumer care they told to we will given only reaginol chanale free any another hindi chanale you seane to pay e extra amounts
So please salve the 1 years pack

Thanking you
Anilkumar h

We were seeing hindi star sports but after finishing of match they were speaking english and when we were changing language it was unable to change so we have complaint that if we are seeing hindi channel so we should hear there communication in hindi only because we are unable to understand the english language so have request that please keep the conversation in hindi only on hindi channels..

Dear Representative,

Please note that I am holding an account bearing number[protected] in Videocon D2H. From almost 15 days D2H is not working. I have made series of complaints and I see no response from them. Customer service is poor and pathetic. Can you pls help me

Customer care representatives are not attending calls and disconnecting

Regards
Prashanth
+[protected]

I am using videocon d2h bt after every few days it shows ua smart card is connected properly, take it out and insert properly... Bt der is no such issue in my smart card... Wen i called customer care dey were extremely rude and wen i asked dem to help dey say call ua engineer... Once i called d engineer also bt he takes 250 rs as charge... The advisors sitting over dere do not help and ask ua to pay d amount to d engineer... And wen i told dem m gonna complain about you people they answered rudely dat go and complain... Customer id 96760205

My vc no. Is [protected]. On last month i. E. 12/04/19 we paid rs.400/ to technician of dish tv, he has not given any receipts for the payment made to him and said receipts will be generated by system and you will receive it on your email, till date we haven't recd. On talking to customer care on toll free number[protected], attendent said company is not providing any receipt for payment received, you may complaint where ever you like.

Dear sir:
I am not provided with service since 10th may 2019by asianet cable. I complaints though their customer care call. After raising several complaints they gave me a number by telling you get a call back and this is a urgent complaint. I was asked to wait for 3 hours. Now at night 9:30 pm on may 11th also i don't have service. No connection and they are not picking cc call as well.
My subscription id is: ga91087123
My complaint id is: ga05191672

Please help me.

Asianet also charge for basic package 178 and do not allow us to select channels that are free.
I wanted free hindi channels to include. They forced me to select all malayalam channels.
Regards,
Kalpita chakrabortty
On behalf of ebbin jose (Accountant holder)

Hi sir, i recharched 4999 in videocon d2h annual pack in november 2018. I saw all channel 3 months but last 2 months many of channel are stop by provider .i complaint many time but not solution my problem .today i complain against its start my sd channel who i cant see last some time then he stop my all hd channel .against i call customer care he said all of your channel run in 10 minutes but still he not soulution my problem .l complaint against and against but not solution my priblem.please take some action against provider.

Dear sir/madam,
After making many complaints through 198 & e-mail, we are facing very slow internet in in-door maximum times from november-2018.
Jio care says i can't make any complain for this issue all times.

No any proper solution provided by jio yet.
Kindly solve this issue asap.

Mobile number:- [protected]
Latitude:- 25.8052, longitude:- 87.5789
Address:- barsauni, near govt school, purnea. Bihar, pin code-854326

Problems:- 1. Very low signal in in-door
2. Video call not continue happening. (Call cut in 1-5 minutes in indoor)
3. Slow internet maximum times
4. Unable to make or received call sometimes

Respected Sir /Madam,
We bought independent tv set top box in past 2 months. They gave us all channels in free for 1 year by their scheme, but when we used it we saw that there are only few channels are available. In their 'Zee Family Pack' and ' Sports channels' are not available. They are fraud people. They are not completed their give word. For it you will take legal police action of law 420 immediately.We are tried lot of to contact their customer care and officers, their contact service is unavailable. They do neither have a phone nor reply to sent email.
Yours Faithfully,
Rajgopal Khandekar

I am a customer of Videocon d2h bearing id 91816868 and requested on May 4th for relocation from old house new to house, one day one technician came and de-installed the D2H and not done the installation the person said another technician will come to install he said, i am waiting and keep on calling customer care but no respone they are telling do it within 8 working hours but no doing and deducted the money from accoutn on May7th.

Our vadaphone network is not working properly i am facing this problem last one month i am also complain before one month but problem is not solve and not take any action against company. Our place is divya roshni heath care and research centr lbs road lal bahadur shastri marg civil lines allahabad
Divya roshni health care center allahabad civil lines.