TTK Prestige Complaints & Reviews

We purchased a Prestige non-stick pan with glass lid and induction base on an on-going exchange offer. It was bought from Prestige Smart Kitchen located at Rajmahal Vilas II Stage, New BEL Road, Bangalore on 26.6.12. At the time of purchase, we overlooked the the fact that there was a crack on the top knob on the glass-lid. Although we did not use the lid, but we used only the pan. As the shop is little far from our residence, only after a few days (yesterday), I went with the product and warranty card for an exchange of the lid. At the shop, I was told that the warranty was only for the induction base and the non-stick coating. However, nowhere in the warranty card could they show me that such a statement has been made. Then they started arguing arbitrarily and simply made it clear that my complaint could not be entertained and behaved rudely. In fact, one of the shop employees was in my favour, but he was asked to shut up by his colleagues.

Hi ,

I have purchased Presitge Delux Junior Handi presurre cooker on 1-Jun-2012 In Prestige Smart Kitchen.

With in one week of time now, pressure is coming out of the cooker from the side walls and its not working now.

Please help to check and resolve my problem. I had a gud opinion on the brand prestige, that is the reason I preferred to buy it. But I feel I am wrong now.



Address where I have pruchased :

Prestige Smart Kitchen,
Kwik Kook,
#103 B,Annapurna Enclave,Next to SBM&TVS Showroom,
Whitefield road,hoodi junction,mahadeapura,Blr-48.


Total Amount I paid : 1690

My Bill num as per the shop :914

Thanks
Divya

Dear Sir,

I had purchased one Prestige Induction Cook-Top model PIC 4.0 on 06.10.2011 vide Sl. No.[protected] from Guwahati Big Bazar. They have given one mobile number i.e. [protected] for repairing purpose but the same number was switched off.

Please do the needful.

With regards,

Krishna Rao
[protected]

This was the letter, I drafter to the customer service of TTK Prestige on 22 Feb 2012. Pathetic, no responce. Be(a)ware of Prestige Service.


To

National Service Manager
TTK Prestige Ltd.,

Dear Sir / Madam

In lieu with a fault in Induction Stove, I had been to the door steps of your Service Centre at Coimbatore on 03.02.12.

The issue was with the power supply getting tripped off while switching on Induction stove. The turnaround for repair was given as a week time, but even after repeated follow-ups, I’m sorry to say that your service centre were giving plenty of blame excuses.

After few long day of swivel, today (22.02.12) I came to know that the stove is ready.

Asking about the fault, they were telling the power cord is damaged and internally IC, Capacitor and resistor were also replaced. Also informed that the power cord will not be covered in warranty and I have to pay Rs.300 towards the power cord.

Is your machines power cord so fragile and can’t with stand even a year?

Then & there I asked for a multi-meter and checked the faulty cord and found across the terminals one of the phase / neutral track was lacking in conductivity rest two tracks were fine.

If any one of phase or neutral is internally disconnected how come the power supply getting tripped off while switching on Induction stove? In no grounds it’s possible.

While physical examining, the faulty power cord was tampered with soldering iron. It’s whose mistake getting imposed on me?

The people were trying to fool me rather than realizing their mistake. Even after asking for job sheet copy, in which details were supposed to be furnished, they refused to honour.

It was a horrible experience with prestige service and made me deeply regret for buying this product for the unpleasant service.

Model No: PIC 1.0
Sr. No:[protected]
D.O.P: 02.03.11
Job Sheet No: 1841, Dated: 03.02.12, Ms. Vishakan Electronics, Coimbatore.

Regards.

Arun

I have purchased Glass Top 02 Prestige Royale Gas Table on 5/6/2009 vide serial No.JB44289. For the past 6 months right side burner is not burning at full length. Very low flame is coming. For this I have complained to Luz/Mylapore, Chennai customer care in the phone No.[protected] more than 25 days back duing April 2012 vide complaint No.22500. But still no body came to repair the stove. On 27/4/2012 once again a new complaint lodged vide complaint No.23758. Even after 6 days there is no message from the customer care about the deputation of the technician. The customer care centre is not responding properly and continue to ringing without attending.The customer care executives are also not politely responding. They are not connecting to the Asst.Manager (Services) to lodge a complaint. Crores of rupees are being spent for advertisement for sales, but not even 1% is spent for after sales service. Very poor status of this type of corporate company.

I have bought a new TTK Prestige 3 burner Galss top just a week back. One of the burner is not working. I called up their Regional service number 33441111 and lodged a complaint for repair for which i was told that there should be a mechanic at my home in 3 days. Since, then there has been no response from them and when i try to reach them again on the same number, i am unable to get through. Request some one from the team to help me in this regard. Thanks. You can contact me @ [protected]

Hi,
I'm Makeshkumar.I have bought Prestige Induction Cook Top Pic 3.0 on November 2011.
with in two months i have issue with the product and its automatically turned off during working so i take the product to the nearest authorized service center.after 4 days they have given back the item and told having circuit board faulty.
Again after two month same problem happened and i went to the service center and i told it was happening frequently and its a repeated issue.they have done something and they given the product to me and told they have changed the circuit board once again.

The service center is far away from me nearly more than 20 km every time i taking the product and running to the service center and again one more time i need to run take back.after few months the same problem happened that my induction cook top not working properly and its turned off completely and i cannot able to press any buttons on that.

I'm totally frustrated because of these issue ,how many times i need to go for the same problem again ,again and again.
they are providing the proper permanent solution to this issue .Right now my warranty period ended and the same problem happened again and i have given that product to service center on 25th January 2012 but till now its was not resolved and its in service center itself for more than 40 days.In that website they have not mentioned escalation matrix so I'm helpless to take it forward.

I'm facing the same problem after four times with this product from the warranty period to till the warranty period ends and they need to accept to cover this fix in warranty section as it's repeated fault and they haven't provided permanent solution for my product.


i want my product with fully fixed at no excuse and i need a permanent solution fix for this issue.It was supposed to concern as a repeated issue since from the warranty period I'm facing the same kind of issue so its a defective product .i request and i hope you to please kindly take it forward my complaint to some senior high level persons who should be responsible for that.

thanks,
Makeshkumar T
[protected]@gmail.com
[protected]

Sir
My son-in-law was purchased a prestige cooker model
"Deluxe+,baby handy (red) on[protected]" at "prestige smart
kitchen-384 brough road -ERODE-1 for my usage.
when purchased they told this cooker model was working in all
types of induction cook top.and also in your instruction manual book
page 2 in"vI" and 3 in "F" noted that this cooker will work in all
induction cook tops.
But i used in my induction top PREETHI-Dial model (branded
item) i found that the cooker was not accepted .
i did not know why this problem occurs in this cooker.In
this matter i approached the dealer where i purchased but they were
not given proper explanation to us and also they said this was the
fault of the customer and they were not responsible for this .Also we
argued by showing the manual book let .but dealer was not willing to
hear our queries and take any remedical measure.
Hence i am submitting my query to you in order to know the
reason why this type of the cooker was not accepted in" Preethi-dial
"model induction cook top.i have spended nearly rupees 1200/ for
purchasing the cooker to be used in induction cook top.but now the
money spended was utter waste.
so if possible kindly let me know how to replace the
purchased cooker with another model which is working in preethi-dial
cook induction top.
Please do the needful in this matter and i am expecting a
favorable reply as early as possible.
Thank you ,sir

PURCHASER address:
S.muruganandham,
M.Thondaimaan apartment
vidya nagar east,
Thindal, ERODE-12

Dealer Address
Prestige smart kitchen
384-Brough Road
ERODE-1

i purchase one prestige Electric chimney in pondicherry
after 1 years. fan coil was burned
after 3 month same was attended by pondicherry service team.
Now some smoke came from chimney and it was not running. it was happen in the end month of warranty period..

i registered the complaint in pondicherry. they committed within this week we will attend.
For past three month. no response from pondicherry service team.
They are refusing to attend this complaint. we agree to pay the service charges also. But no respond.
i need to know, can i scrape the chimney or not.
Is there any exchange offer in other make.
i need a good solution.
Regards
N.Bhaskar
[protected]

I bought prestige 4 burner gas stove with glass top for 6.5K on 17th with Warranty. We started using this after 18th. The day when started using it, we smelt that gas is leaking. Thought it could be due to rubber tube. we replaced the gube and still it was smelling. Also we felt hot on the glass top when we cook.

Yesterday suddenly to our shock, we found that even after switching of Knob, fire is still burning from jet under the gas stove continuously. Due to this glass top is getting heated.

We contacted the dealer. He sent a serviceman and told that it should be attended by Company person.
We logged a complaint at[protected] and Reference # is 29066. When we call them there is no proper response. They said service man will come but not confirming the date and time. They are saying no technician available. How we have manage without a gas stove which is mandatory for daily usage?

We have purchased prestige as we thought is branded and good. But it looks like our assumption is wrong. We are fed up with this product.

A consumer product is falied within a week of delivery and there is no proper response. Can someone look into his?

Thanks
Muthukumar
[protected] / [protected]

Sir,
I have purchased ttk prestige induction cook top-1.0 delux model in March 2011. It got repaired till 4 times.And the service takes more than 15days for each time. And it is the only source of cooking for me. I completely depends on this equipment which use food to me. Yesterday I have given for repair and the same problem is persisting. It was informed from the dealer in Dhenkanal(Beauty House) it takes 15days to rectify the problem.
Since I am fully depended on this I am unable to face any other sources.It is very rediculus to know such a big branded organisation unable to rectify and fulfill the customer need.If it is not cleared with in a week I have no alternative and force to go to Consumer Court and dn't make me to responsible for any legal activities taken from them.

Thanking you,

Sincerely yours
Narayana Murthy.CH
([protected])

i have purchased prestige two burner gas stove from near by dealar on 27.11.2011.after 10-15 days the bottom of the vessels put on the gas stove becomes black due to black smoke.at the last week of december, i registered a complaint at the ttk prestige call centre[protected] and the ref.no. 20080.they said within two days the service man will come . but daily i am phoning they say today they will come.but till date no body has come.the dealer told me to go to consumer court againt ttk coy.the staff bharati and mariya are attending my calls at the call centre. but no response from service persons.

Hi,

I have raised a complaint about my Wet Grinder(table top) that is making a noise more than a month back. Complaint no: 3990.

Then, 10 days back one service guy came (his mobile no: +91 - [protected]) and dismantled everything and said we need to replace baring, wheel and then top portion of the grinder and said he doesn't have the spare parts now and will get back to next day. But till then no one turned up and not picking my calls. I called service centre as well[protected] and no one picking the calls. Now, we are not able to use the wet grinder at all due to dismantling.

Please address my concerns as soon as possible. My contact no: +91 - [protected]

Hi
This is in reference with Prestige induction cook top i purchased around Diwali. The product was purchased from Big Bazaar, the 'isse achha aur sasta kahin nahi' store!
the cook top has been serviced once because while in use it all of a sudden stopped working. i took it to the nearest service center and it was given back to me in 5 days, not to forget the induction cook top was my only means of cooking food, obviously though, nobody keeps two or more cooking stoves for cooking. the cook top worked fine for a week and has again stopped working day before yesterday.
m i meant to take this product every fortnight to a service center? what after the warranty gets over?
m not sure about 'indian consumer complaints forum' as to who all visit this forum and do the complaints ever get seekers or not, however i tried to lodge this complaint on Prestige TTK's own site and did not reach any favorable page, so thought of putting down the complaint here.
m not sure what time will it take for cook top to be serviced again, but the next time this happens m very sure of taking this whole episode to the Consumer Court! So u beeter take care Prestige. The service center has not replied to my phone call yet and m just waiting for this thing to get into my head and make me lose control! what else does one expect when i got to throw all the veggies i bought, i got to order the food everytime i feel like m hungry? how does Prestige intend to take care of that?

i have purchased a gas stove from prestige dealer of our area in the month of dec 2011. within 15 days the stove is burning as coal fire and the bottom of the vessels become black.when i complained to the dealer, he has given a call centre number of yours. Last week (end of december) i booked a complaint and the number is 20080. i was informed that within two days the service person will come.Every two days i am phoning but no body is coming.when i asked the dealer about it , he is saying to go to consumer court and also telling that these service persons are not doing service but they are claiming from the company leaving the customer in trouble.i request u to solve the problem as black flame is a serious problem to cooking ladies.

by
d.sundararaman.
8/12 Dr.Ambedkar street,
palavanthangal,
chennai - 600 114.

I have purchased a ttkPRESTIGE INDUCTION from BIG BAZAAR,ADITYA CITY CENTRE, GHAZIABAD on 08 OCTOBER' 2011
It stopped working only in one & a half month.
Then it was repaired at my home

NOW, IT AGAIN STOPS WORKING AND I HAVE ALREADY SEND IT TO BIG BAZAAR,ADITYA CITY CENTRE, GHAZIABAD FOR REPAIR ON 24TH DEC'2011

BUT YET NOW (2nd january' 2012) NOBODY HAS REPAIRED MY ITEM
I have called MR.PAWAN SINGH (INCHARGE, PRESTIGE, UTTAR PRADESH). HE DIDN'T EVEN PICK-UP THE PHONE
What is this ?

THEY DON'T YOU PROVIDE HOME SERVICES
This is an example of worst product as well as worst customer service.

NEVER BUY PRESTIGE

FROM-
DR.SUKHDEV SINGH
H.NO-157, H.I.G. FLATS, ABHAY KHAND-1,
INDIRAPURAM, GHAZIABAD. UTTAR PRADESH.
PH- [protected]
[protected]

I bought oven from TTK Prestige. We have not used it much. After one year of purchase I found that bottom rods of the oven OTG are not working. I called their after sales support people. They advised me to bring the oven to their service station, which is situated at congested place at Kirti Nagar, New Delhi
They were to change one rod only. At the service center the repairing persons were sitting ideal and were segregating the old stock. I requested them to repair the oven, even one lady sitting there also requested to the service engineer to repair the same. The service engineer Mr. Sanjay told me take a receipt and come and collect after 2-3 days. I told him this is not fare, you just need to change one rod which will not take more than 10 minutes. But like an municipal office they misbehaved with me told me that I don’t know the appliances are being repaired.
Their service Manger was amazing person his name is Mr. Rajeev Sharm he told me that following is our process:
1. First we clean the product
2. Oven the same
3. Investigate why the part failed
4. Change the part, and operate the equipment for 2 hours
5. Then we give the same to the customer.
I asked him you can always keep investigating the failed part. And you should be confident of your parts which you are changing that it will work.
However Mr. Rajeev Sharma told me no they will operate the equipment for 2 hours before giving the same to me.
I told him in 3 hours Honda give me back my car after service, therefore whatever you are saying has no meaning you are justifying your disgraceful service engineer Mr. Sanjay and causing me lot of in convinces. But Mr Rajeev Sharma do not have any spine to get the work done by his engineer.
The repairing cost I am going to pay is INR 80/- My petrol cost would be more than INR 200/- one side and lot of in convinces.
Customer Complaint No RSC-244 dt 31/12/2011

On 20 sep 2011, I bought a Table top Wet Grinder from TTK prestige show room at kottayam. About two weeks ago the appliance stopped functioning. I contacted their serive engineer the day itself. Even though they promised to send the service engineer the the same day itself, he did not turn up. This happened several times, till this time. They assure the service engineer would be attending the problem and trouble shoot the same day I make them the call. What sort of service do you offer? If you cant give proper after sale service take out the machine and refund me the money.

-Arunan C

what is e3 error code in prestige induction stove?
using prestige induction stove from last 6 months it working properly, but from last 8 days its gives me e3 error on display and get off.
Please suggest permanent solution....

This is to inform you that i had bought Prestige GS-04 gas stove with a steel top in August 2011. Since then i have had a complaint with the pan stands ( all of them are tilted ). I had registered a complaint in the month of August. This is despite o[censored]ncountable calls that the service guy came twice only but to no help giving the excuse that they are short of pan stand supply.

I wish to know how can a big company like Prestige suffer such shortage for so many months.There is no body to help from their customer care. I had spoken to Ms. Nisha (customer care exec) n asked to transfer the call to the manager but as usual with an excuse she said she will call back which she didn't.

Complaint No. 2442

Thanks.
Nitin Aggarwal
[protected]