TVS Motor Company Complaints & Reviews

Dear Authority,
I have purchased TVS I cube electric bike from Saibaba TVS akurdi on date 28 march 2022.
In just 5 months there was charging issue.By facing many problems and taking commercial vehicle putting my bike in it paying 3000 Rs rent I handed over my bike to showroom on 7 sept till date have not received satisfactory answer nor my bike. I called many a times to them just giving unsatisfied answers many a times they do not receive the call even .. I am leaving 120 kms away from showroom regardless by continuous follow up they are just saying we cant do anything part is not available.. nor giving the date when i will receive my bike.. I have selled my petrol bike and purchased yours despite going words of family and friends.. please help me out as early as possible

I bought a tvs ntorq from TVS- SA Motors- Authorized main dealer. Before making the payment, they told me a date before which they will deliver the product. But after making the payment, i was not getting any response from them. When I called them after 4 days, they were giving me excuses like power was down. So will take more time. I asked them when they could exactly deliver it and they confirmed Saturday. But on Saturday when I called the service executive to ask about the time i need to come for delivery, she was not picking up my call. And when I kept on trying, another person attended the call and said she is busy with a customer and will call you back after that. I waited for hours and i didn't get any calls. When tried to contact the showroom, they were also not responding.I called her again and this time another lady picked up my call and she said like that lady is attending a meeting. I asked her at what time i should come to collect and she said registration is not yet completed, it won't be delivered today. I asked her why this is not informed from your end. Then she said they have meeting that's why. I felt really bad. I made a payment of 1 lakh+ and they are treating us in a really bad way. My brother called and asked for managers contact number and he called him. He said he would enquire and call back soon. But again, nothing happened. Since the executive was not responding, i texted her saying that i don't want that vehicle anymore, kindly pay back my money. Then she called me back and i asked why you people are responding like this. And she was saying lame excuses like i had meeting, power failure etc. I asked is ok if it's delayed, but you have the responsibility to inform customers no matter you are in the middle of meeting or power failure or anything. And while talking she ended up my call. I got frustrated.So i decided to raise an issue to tvs stating these. After 2 days the store manager contact me and enquired. He said he'll enquire about this and get back within an hour. Again nothing happened. Then i again contacted the showroom and they said they'll deliver the Vehicle on Monday or Tuesday. On Monday evening i contacted them again, at that time he said they can deliver it only on Wednesday. And the way he spoke was arrogant. And not in a professional way. Then when I contacted them on the mentioned delivery day, they were not at all picking up my call. And on the afternoon, they finally did and confirmed the time.
From this, I realised something that i will never suggest tvs to anyone and especially this showroom. It was a worst experience. I wasted my precious time for simply calling them. I'm not a happy customer. It's okay to get things delayed, if it's going in a proper way. The excuses they gave were not so trustworthy. Even if there are any delays or anything happening, informing the customer is the most important service. It should be transparent. And professionalism has to be maintained. Customers are more important than their meetings.

Dear authorities,

I have purchased tvs sport from Bhawani motors darbhanga on 12/08/21. Chassis number MD625CK23M3G05186 and engine number Ak2GM3502214.

My bike is totally waste because it's a new bike only 6-8 months is going only because also I had made complaint regarding the defective product last time also problem was there and now I'm facing the problem that the bike is getting off instantly even I can not start for the vehicle for 5 mins again and again it's getting off frequently and when I complaint it on tvs authorised service center Vicky tvs darbhanga they tokk the bike for 2 days then after 2 days my issue was the same then I got angry not staff then they told a prt of bike is defective and it is in warranty we will replace it please come after 8-10 days hile the part reaches and after that 10 days past yesterday I went there they told me to leave the bike for 2 days more and when I went there after 2 days they told me the part is changed but again 1 part is defective and since your vehicle is at same condition it was before getting off frequently and automatically then I had a argument with the service manager that how can I be suffering even I have purchased the new bike and u guys and creating trouble only not listening and how long you will took the bike even you tooled more than 15 days and the issue is still same I will complaint on your service them they happily told me cluth swith etc etc will be change and you have to pay the amout I told that the bike is in warranty 1st your told another problem after changing again you told one more part is defective and now you are telling that whole switch panel will be changed now and you have to pay money for this

What should I do please help me out even I'm paying the emi still for the bike which I have never used happily daily I have faced same issues the bike is defective from day 1 itself but not one is here to listen seriously I'm very unhappy and unsatisfied from the bike and tvs also I have never thought that tvs will become headache for me and now also they are asking to leave the bike for 10 days.. Tvs should replace me with the good bike because due too there defective product I am facing problems from months and now the bike is even in more worst condition after changing the defective part and they are telling take the bike and come after 10 days and pay the price for the parts gone to be changed nothing matters if it is in warranty or elso you have to pay else you take your bike..

Respected sir at last I have written this email if it goes like that that I have to file complaint in consumer court forum and will do the police case also on the cheater company tvs who's harresses their loyal customers.. Really worst ever bike experience by tvs really horrible I am facing the problem and after they are not responding my complaints I am very unsatisfied from the product I was a tvs bike quality lover bt now by seeing the issue I just hate your products now onwards no one is responding to my complaints and it's new bike what should i do please help me regarding my concern I'm attaching bike papers in this mail and defective product pictures

Please help me regarding my complaint

Thank you
Name of buyer - Rahul Raj
[protected]
Darbhanga

Service already done on 9th Sep 2022 and Still, problem persist. They charged me with Labor charge Rs.484 and Spark plug and Engine oil change Rs.484. After one day, Jupiter ZX is not starting and Every time i start the bike same issue. Fed up with this problem and not want to use the bike.
TN-24 AV-1804

Hello,
I ( Pramila Malviya) has purchased a tvs jupiter scooty on 1 October 2021. From the time of purchase im getting problems listed below
1. Horn issue (solved)
2. Left handle vibration (not solved )
3. Engine sound ( not solved )
4. Self start ( not solved )
Plz kindly look out on this issues. All issues have occured within 1 year have complained about it did service but no improvement found.

Thank you,
Pramila Malviya
malviya.[protected]@gmail.com

TVS ntorq started giving button start after 7 months of purchase. Visited couple of times in last 2& half months to nearby service Centre but they are just avoiding. My Grievance Id is TVS_Gr_[protected] raised on 11 September 2022. Talked many times with their representatives but still the issue is not resolved. It is being very difficult to park the scooter on double stand and kick it to start the scooter in the traffic and every time.

Dear TVS Motors,
I am Sujan Kishore from Mysore, recently taken Jupiter 125cc at Ambari TVS Showroom in Tilak Nagar, Mysore.
I have taken the delivery on 6th September and did not noticed that it has manufacturing defect while delivery. But when riding the vehicle, there is not balance on the handle and the frame has set to left.
I have intimated same to the showroom staff and submitted vehicle on Monday September 12th. They called me today and asked to use the vehicle for 2 days and they will setit, once they hear from the regional office.
But it's becoming late, if you please lookinto this issue and make it ASAP, that will be great.
My X Scooter is Jupiter Blue Color while i was riding at Hyderabad.

My contact info - Ph: [protected]
My email ID: [protected]@gmail.com

Hi team,

I am very disappointed in the service of one of your dealer Shelar TVS, Pune. I purchased a Jupiter ZX sxc (Matt Black) model on 16th August 2022. And just on my second ride of it on 10th Sept 2022, the engine of this bike froze right in the middle of road.
Couldn't believe this happened to the brand new bike (48.3 km running). I have taken this up with the dealer but they are refusing to assist me any further with refund / replacement. They have just passed the defective product and registered and sold to me for INR 1, 20, 000.

Request you to please look into this matter ASAP and refund me my full payment.

Thanks,
Kalyani Korpe

Hello Team,

As discussed reference with subject, last month I have purchased new shock absorber item id K6090640 for Rs 1288/- for 2wheeler Wego model from, Shelar Auto TVS Parvati, Authorised dealer on 15th July 2022.

Now it is showing oil leakage displayed in the attached images. Showroom sales person mentioned that first register the complaint then further process will take place.

After 1.5 month shock absorber leaking hardly daily running 20 km both side 10 each

While fitting of the part they mentioned it is having replacement warranty for 1year.

Attached is images of the same and bill for your reference.

Request you to either replace the part or refund the amount.

Awaiting your response.

Thank you.

I have all the amount of loan has been paid finance my two wheeler loan and agency not giving me no dues . three month are completed requesting to you sir please being help us to provide us no dues as soon as possible

Hello team - I bought TVS Jupiter 125 cc with chassis no MD626AK46N1G07359 from Kamal Auto, Mumbai registered in Mumbai on 9th Aug 2022. Vehicle registration no is MH01ED3925. The vehicle is not starting at all, not even the indicator is coming. It's hardly a month since the vehicle arrived. I had requested Kamal Auto to check this once on 30th aug 2022 and they said it's battery is discharged. Today again it's not starting. How can a month old vehicle be like this? Not starting at all. I think I have been cheated with a faulty vehicle and requesting the TVS team to look at this at the earliest

Dear sir,

As per the confirm of your local agencies aswathy motors kozchencerry Pathanamthitta on 3th of September 2022 for TVS raider 125. As they have informed that the product will deliver by on 10 sep 2022 and they have collected all the cash before 5th September also. But today on 10sep morning they have confirmed that they will deliver it by evening but later when we are trying to connect the exicutive there mobile number switch off and another person is not picking the call. When I reached office the office has been close before 4pm
This is totally Unacceptable by your service provider when they have collected the cash they have informed us they will deliver by 10 September and later they has been close the office and number and left

Ajesh [protected] No response
Sindu [protected] switch off

I need proper action to be taken against these employees which is given fake information towards the customer and fake delay

Regards
Subin

I am using TVS Ntorq since july 2021 and till now i have replaced 3 accelerator cable and everytime it is broking while riding and its too much frustrated. Once it got broke where there was no service facility available. Every time i take my bike to service centre and they just replace the cable and charge me for the same. Money is not the issue but all of sudden its damaging and creating a lot of trouble to me. After replacement within a week its again getting hard. Too much of problem i am facing. Please provide permenant solution for the same.

I am Rakesh Soren, I bought apche 160 4V in october 2020 whose registration number is JH05CU1931, I have done servicing every time on time still on 6th september my fuel pump got damaged and when I took the bike for service I was told That the fuel pump is damaged and it will take 1 week to replace and its warranty period is also over, but when I talked to the toll free number, it was told that there is no warranty of the fuel pump, and there is not mentioned in manual book regarding fuel pump, how can it be that Everyone give different information, and how can the fuel pump get damaged so soon when I have never driven the bike in low fuel and serviced on time in every servicing period, please give me a confirmation that who is responsible for this and why everyone is giving different information.

Service centre details
Classic motors, birsanagar, jamshedpur, jharkhand, 831019

Regards
RAKESH SOREN
[protected]

The company did not reduce the satisfaction or tha bike, did not satisfy tha customer.

I had ordered by Bike accessories on TVS Motors website on 16th Aug 2022. I received order confirmation and details of my order via mail. Post this, there was no update, so I waited. In next week, seeing there was no action from TVS motors in terms of parts/accessories dispatch or estimated delivery time, I contacted customer care, since this was regarding accessories they gave accessories dept no. ([protected]). I called on this no, the accessories dept person informed me they have packed my order but waiting for payment confirmation. I informed him I have already received confirmation from TVS post payment was done but he kept insisting he doesn't have the order no. in the his system. Next few days, I regularly called this person asking for update, he kept saying, he is waiting for the finance dept confirmation. Finally i spoke to payment getaway CCAvenue to get confirmation and payment details (successful as confirmed). After sharing this details, TVS person took 2 week to dispatch the accessories order on 5th Sept post verification. Total 3 weeks to ship the prepaid order. After receiving the accessories, I found the order had parts missing from accessories. I questioned why there was no quality check before sending the order. He had no answers and told he will check the CCTV. Such is the professionalism at TVS Motors, I had to send them mail as proof of my problem and call them individually to resolve problem caused by their own mistake. The accessories dept no. keeps ringing and nobody is answering for 2 days. I got another email asking for images of fasteners missing, I had already shared images of part accessory missing and website description of the accessory. Such ignorance for customer will not take the company far. I have been struggling to get proper service even after paying in advance.
Please help with resolution and an apology for such service

Hello sir
Maina apni tvs apache 160 rtr bs6 jo ki rk tvs se purchase ki thi. Uska accident ho gaya tha. Jb mai bike showroom lekar gaya unhone kuch chije sahi kar di but maina unse kaha tha ki sir bike ka pichla tyre bubbling kar raha hai. To unhone kaha ki 1000 rs lagenge or iska chassis sahi kara dunga. Or meri bike 1st party ka insurance tha to paisa kis baat ke. To bole katwani hai to batao nahi to bahar se karwa lena ye baat showroom or insurance boy dono ne boli. Ab bataye usi bubbling ke chalte mera 2 baar or accident ho gaya hai

Dear Sir,
I am V.Aravind from Visakhapatnam. Recently I have bought a new bike [ TVS Apache RTR 160 4v special edition] at OLIVE TVS showroom, Murali Nagar, Visakhapatnam with the price of Rs.1, 60, 806/- through cash payment on 30/08/2022. Its my dream to buy apache bike with my own hard earned money.
On the very first day when I started my bike I faced many problems like starting problem, engine jerking, heavy fuel consumption,...

Totally worst service I have never seen before. 5 times visiting the service center for different issues after serviced my bike on 3/9/2022

I bought tvs raider on 29/11/2021.After buying the bike am facing various problems..now am feeling very much regreat about my decision of buying tvs raider.