TVS Motor Company Complaints & Reviews

My dad bought tvs vehicle 2 weeks back and referred me to buy tvs vehicle using refer tvs meera option. This week i made full payment for new vehicle. During invoice generation referral code which i got from tvs meera was not working. When i checked with the customer care, they told there was a problem in it team and asked me to wait. I waited for 2 days. But of no use. They didn't get back to me and didn't solve the issue. My dealer told already wrong information is entered during invoice generation. If we did for multiple times then invoice itself blocked. So i asked my dealer to proceed invoice without referral code. Tvs meera refer friend is the worst customer service i ever seen. They gave false promises and made me to wait for 2 days. After that they didn't pick the call. Worst customer service.

I am using tvs star city 110 cc bike which i purchased on 25/5/16 from bangalore tvs showroom. I am not getting the mileage of my bike. I am getting the mileage between 35 to 45 mileage. Number of time i tuned my bike from kubera tvs hsr layout service center as well arunagiri motors bomanhalli. I am not satisfied with my mileage. I am not getting what to do. My bike service is already done from my expert mechanic. No body is able to tunned. Please help me.

There are problems in my jupitar mopat.. Some is in engine.. And some is in back side... Mein deilar sunny motors gurdaspur sub deilar sat kartar adda kot mohan lal.. They do not listen my speak.. What i can doo.. Please help me sir.. I request you. There are four monyhs left expire warrenty in of jupitar mopat.. Please help me sir. My contact no is [protected]

We have purchase scooty pep plus on 24th March from Anjali service center and within one month self start stopped working, when we went to the dealer place for complain then they said there is battery problem please take this to service centre and get it repaired. When we asked them why they gave such defective vehicle then instead of helping they said you have kept the tank full and not used for few days that why this happend. I need replacement of my new vehicle or suggest some alternative

Worst experince not satisfied with the staff no proper explaination regarding finance no proper customer services no water facility not satisfied with working condition no proper banking facility provided for the convenience of the customer very confused staff members not well maintened office condition of the showroom too worst finally it forces us to to change the company.

Worst customer service .Working style is bad. Product finishing is worst
Service are worst .Respective person are not there. So many time i meet show room manager but only give a ans but don't complete my complaint . And bending are so many works in my bike. I amkodher my ph num [protected] . I buy a in (varsha tvs vanavampet ) this service center

Hey team, i need some help from the higher management as i have booked a ntorq from indian motors tvs #madiawala bangalore, now i had paid the downpayment and even the loan amount is also disbursed to the showroom, just apart from the cheque leaf i have submitted all the documents, and i said it will take time till friday to get my cheque book and then i can submit the cheque leaf! Now these guys are telling me that they are going to cancel my vehicle, i need your urgent help and importance towards this issue and get this resolved at the earliest

Regards,
Kushal naidu

Dear sir,

Please be inform you that i have purchased one tvs wego 110 scooty from you on 14.04.18 (Engine no. Dg4lh1755576 and chassis no. Md626dg49h1l58283) from your showroom addressed 1, simultala lane, bhadrakali, ps.- uttarpara, hooghly - 712232 in the name of pushpa roy.

But sorry to address you again that in the date of purchased the meter of this said scooty was not working even fuel gauge also and during highlighted the same to your manager and mechanics on that day they told "it will active after inspection done by local rto within one week time and you will get massage from local rto regarding inspection date". After 12 days when local rto not responded self has visited again to your showroom with my scooty and again your managed told that it will take time and wait till such time.

As per his advised self has returned and after some time one call received from your showroom as on 22.05.18 and asked for come to showroom on 27.05.18 for name plate fitment and original papers of my scooty. Self has asked that i have not got any inspection call from local rto and still my meter of scooty is not working and for the same your manager told it will be done on 27.05.18 during name plate fitment.

Self reached your showroom as per given scheduled and name after fitment of name plate by rto people your mechanic going to start my meter and after 2 hours tried they told "your meter is not working and need to be replace" and you talk to manager. Self discussed your manager and he told you go with your scooty and we already informed tvs person they will give the replacement of meter within two three days and we will informed you the same and change the meter accordingly.

Second day on 28.05.18 your managed called and told the you come with your scooty and we need to remove the meter from your bike for sending to tvs company. Self again visited your showroom on 28.05.18 and as per conversation your mechanics removed the meter from my scooty and your manager told that within tree to four days it will be replaced from tvs company and accordingly we will inform you and fit the same in your scooty.

When i didn't received any call after one week from your end self had visited again your showroom on 04.06.18 and asked your manager for the replacement status but i didn't got any proper answered from him and for the same i also met you on same day and asked for status and written communication as well my warranty claim status of meter. But you denied to give me any written document or meter removing reports or any warranty claim status and misbehave with me.

As per above please be inform that i am suffering badly after purchased new scooty from you and do not run since the scooty since14.04.18 due to your negligence.

So request you kindly replace my scooty immediately and give written communication for the same.

All the documents of purchased the scooty is attached herewith and please note i have also given written complaint your local sub dealer from where self has purchased the scooty but didn't got any response.

Thanking you

Your suffering customer
Malay roy/pushpa roy

Hello sir/mam

I bought tvs jupiter on 28 june 20178 and today it is just 28 june 2018 i am complaining you because tvs sangam batala road amritsar from where i bought jupiter are not helping me out. I got defective jupiter. The alignment of the handle bar with vehicle is not straight. I told them from the day about handle bar but they said it is my confusion. The handle bar is not at centre and as well as free on left had side not right hand side.

They are not helping me out

I bought a tvs apache rtr 160 in feb 2018, the day on which i bought it the bike is having so much vibration and despite complaining multiple times to the service center, the issue has not been resolved yet. The bike's engine makes so much noise that no one wants to drive it on more than 40km. I told the mechanic of tvs about this and he says that apache bikes make noise and vibrates a lot. Is the way tvs handles their customers.

Hi team,
i have purchased tvs ntorq 125cc, during delivery find out vehicle is damage and checked by tvs engineer. And they have promised to replacement of thr part after 10 days. Its been 2 months. Tired of calling them there is no response.

Need justice.

Regards
junaid ahmed
[protected]
citizen of india...

I am purchase tvs victor black silver color purchase date 02.02.2018 but he is a given the bill 2 days after he was changing the color deep sky blue and insurance 2017 model bike come and after 45 days rc book come 17.03.2018 in rc book color deep sky blue come immediately i am going show room he is not giving response he call monday 19.03.2018 i not satisfied please help me when i purchase this bike 15 times i am going the showroom right now is not giving me rc still pending please help me i am attaching the invoice and other documents prakuthi tvs showroom ganaganager bangalore

Hello,

My name is ashok. I would like to raise a complaint about the apache rtr 200. I have bought the apache rtr 200 on april 14th 2017 (Bs4) and within a year i have faced issues with the gear sensor, chain sprocket and now i come across with a new issue about the headlight. Low beam headlight is not working and it's confirmed by the tvs authorised service center that the filament is not working properly which i need to...

Hi,

The tvs hari motors located in hari nagar is very hopeless showroom. They won't address any customers properly. Even if we want to give the vehicle to service, they won't collect saying too many vehicles already present. Also even if they service, the complaints won't be addressed properly. When asked about them they just tell some lame reasons. I recommend ppl not to do business in this showroom. Please take appropriate action

TGC motors pvt ltd invoice no 499 dt 30/04/2018, paid service, total amount Rs605/- charged but complain of scooter not resolved. Back wheel creating noise. Purchase date 17/4/2016 and km run 7846. Job card no 14817. Rough behaviour of staff at service centre. Extremely unsatisfied. Pl do me favour. Waiting your reply since 30/4/28 as I lodge complain at customer care.

Date: 24/02/2018

Client: saibaba sales pvt. Ltd., sr. No. 19/2, wakad - hinjewadi main road, pune - 411057 (Phone - [protected])

I have some issue with my fuel tank for my bike tvs rtr 160 bs4. My tank fuel tank cover was not working properly, hence i asked them to change, the cap. They did but some how my fuel gauge started behaving wrongly. It is showing half fuel tank full while my bike is on reserve. They said they will change it back in feb 2018. But still get no help from them.

I need to get my fuel tank replace as soon as possible.

I had purchased rtr 200 on 21 feb 2018. After 15-20 days tvs lauched new version of rtr with slipper clutch feature with rs.[protected] extra price. I requested the dealer and tvs customer care to provide existing rtr customers including me for chargable slipper clutch modification so that they won't feel neglected and left out. Just like how ktm racing provided chargable modification of slipper clutch. I sent many mails to the company after which i got a call from tvs that they can't provide modification. My only question and complain with tvs is if they proudly flaunt the name tvs racing just like ktm racing and do many racing events with rtr 200, why cant they provide simple chargable modification of slipper clutch for existing customers so that they don't feel left out. If ktm racing can do y not indian tvs racing?

We booked tvs smooth ntorq 125 on 31st may by giving advance 10000 at that time they provided us with some other price but when we came on 1st june to give full payment and take the vehicle at that point they kept us waiting for 2 hrs. And after that they said price has increased and when we asked to talk to owner or manager none was present in the showroom and when we called them the owner started shouting and cut the phone. I'm talking about tvs showroom silchar, assam. I'm totally disappointed with their behavior. Tvs have good vehicles but not proper staff..

I have booked "tvs apache rtr 200 v2.0 with abs black" variant on march 29th with the booking amount of rs10000 from dnc tvs dharmapuri. It's been more than 2 months, still i din't received bike nor any proper response from the dealer. I have escalated this to tvs customer care and contacted territory manager a month ago, he promised that i will get my bike in a week. The week passed to month and still he is saying wait for the next billing. The recent update which i got from him was, in company the production is not properly available for the variant which i have booked. The showroom manager was saying that he ordered black color but company has sent white color variant, due to that we are suffering like he is telling.

Such a famous motorcycle company is giving this kind of response is unacceptable. The behavior of the showroom manager was not that great, he was blaming territory manager.

As a customer, i don't know to whom i have to report.

Final conclusion was, tm promised me that i will get my bike on 2nd june (Coming saturday). But showroom manger was saying it will not happen, in our next billing we will order the bike, if we get the bike you will receive it.

Need some higher level escalation for this case. Please help me in this.

Paining part is, after paying the amount i am begging to showroom manager & territory manager.

My name is aravindh & mobile number is [protected].

There is a worst service center in zaheerabad named as veerabhadra tvs service center. Better to cancel the authorisation or else take a serious action upon that service center. Once i gave my vehicle for servicing, they dint did properly and damage it by missing some parts, when i asked them to replace those parts they are refusing and telling as that part is not available since 2months.