TVS Motor Company Complaints & Reviews

Dear Sir,
on 09th march 2017 i give my bike for service at rajpur road, dehradun, uttrakhand center and they give me service slip for deliver my bike on 11th march 2017 but they not give my bike on time. even when i go showroom they even not start repair my bike.. why this kind of service at dehradun center. my bike need repair engine and other parts total estimate is 14, 800 INR.

as per service bike deliver date is 11th march 2017 please do needfull or i have to complain this issue to consumer court.

Dear sir
This email i am writing to express my dissatisfaction and to clarify my doubts on the sailing policies tvs scooters and moter bikes.
I am working in the armed forces and recently i want to purchase a scooter. For this i have gone through
The survey and then i planned to buy the jupiter scooter of tvs because i got the good reviews about the same.
I went to tvs show room and asked for the csd quotation of the jupiter. He did the same as i have asked to him and he gave the quotation to me. But on the back side of the quotation he had written all the other charges which he claims mandatory items or things and customer have to pay for all. He added "this has been made mandatory by the company". When i asked for some negotiation on some items then he made the remark that "how the owner will earn and they are in lose of selling the vehicle to armed person". From this it seems that they are not at all interested of selling the vehicle to defense person.
Sir, if this is true then why you are registered in our list. Who stops you to opt out from this facility which you are providing to us just on the paper only.
Below i am writing all those things which he have mentioned in the quotation. I am also attaching the image the quotation.

Quotation amt.=42559
Rto charges=4742
N. P.=450
Lfr=641
Ins=1914
Pdi+dealer margin=1350
​accessories=2950
E. W=640
When i compare the things to honda activa they made clear deal. Other than the quotation amount and rto charges, all things are optional. Even the insurance amount have good difference there and can be done by customer also with some terms and conditions.
Please let me know is there any such policy of the company exist according to which the dealer is selling above. I have tried to get this answer from the area sell manager mr. Vaibhav and i called him four to five times in three days. But the way he responded doesn't seems me his interest in this matter.
If the things above are true then i am sorry to say that i can't purchase your vehicle neither i recommend to anyone to go with tvs.
I look forward to hearing from you early.

Thanking you

Surendra gusain
[protected]
Dehradun

Dear Sir,
I purchased a TVS Starcity + bike DL9S BH 2194 from Dynamic Motors Pvt Ltd, Mahavir Enclave, Delhi on 19 Feb 17 in a very good condition. On 09 Mar 17, I completed a run of 670 kms and decided to undergo the first service. I went to Rajpoot Motors, Jahangirpuri, New Delhi as it is near to my office for the service in morning on 09 Mar 17. In the evening, I went to take the delivery of the vehicle where i had paid Rs. 510/- for the service. Rajpoot Motors charged Rs. 291/- from their authorised service centre billing and Rs. 220/- on an invoice of LS Entrepreneur for oil supplement @ Rs. 155/- and special injector klener @ Rs. 65/- as mandatory requirement during service. I wondered if it is so mandatory, why billing has not been made on TVS service invoice itself. The main problem is when i took the delivery and drove the vehicle to my residence 25 kms away from the workshop, i noticed a lot of vibration, sound after the service. Somehow, i managed to reach home. The next morning on 10 Mar 17, i again went to the workshop in jahangirpuri for defect rectification. The mechanic Jeetu test drived the vehicle for approx one meter and noticed that the nuts are loose. He ordered the labour to tighten the nuts and confrmed me that everything will be alright. After 10 minutes, the vehicle was out of workshop, Jeetu again test drived and assured me by force that now the vehicle has not sound. Again, when i drove the vehicle 25 kms to my residence, i noticed the same noise, vibration, sound which was not there before service. I do not know what to do. I am feeling cheated. These thinks only tarnish the brand image of TVS. I really want that the matter be looked into by the senior management and action to be taken against such dealers who are spoiling the image of TVS. I trusted TVS for the second time against the established brand Hero, Bajaj where everyone was asking me to prefer them over TVS.
Thanks,
Rahul Gupta
C 102, IDSA
No 1 Development Enclave,
Rao Tula Ram Marg
Delhi Cantt - 110010
[protected]

Their was a problem in vehicle since 4 months of vehicle purchased. I have told to Service centre during regular Servicing period, they did some temperory solution to that. After Few months same problem percised and again told to service centre, they again made some temperoray solutions.

After that i again told service centre person after a year, he replied after 1 year problem may percist. I told ok what to do do know, service centre man replied their is problem in " V Belt" you have to change that for which you have to pay. I payed for that and get it changed at your service centre.

Then also within 2 Months same sound is coming from the vehicle at the back side of vehicle. I am fed up with Ashwini service centres (Speed wheels TVS) service. I need solution for the same for which i am not going to pay for that.

I experienced a worst service from Trijal Tvs whitefield. I left my Tvs wego for 5th service in Trijal Tvs whitefield located at Prashanth layout extension. After servicing they forgot to connect the battery properly. After week end I took it to the service centre. They told me they changed the battery because old battery is in no more use. I asked for warranty card for the battery. They told no need of warranty card. Date will be there in the battery itself. So i believed them and i left. After 5 months I went for service with self start problem. After two days again problem arised in self start. Now they are telling without warranty card they can't change. There is no record for the change of battery is with them . I don't know whether full service includes battery check up and also basic check Ups or only water wash. It's a mistake that I didn' t insist for battery warranty card.

Hi There,

I have purchased a tvs apache rtr 160 on 17th of November 2016 from GK TVS, Laxmi Nagar, Delhi

This e-mail is regarding service center complaint of GK TVS, Patparganj, Delhi, after bike’s first service I was riding bike and found out that a screw has been missing which holds gear shift mechanism. I went to service center and the behavior of those guys was very bad, they want’ed me to go to place...

Rtr 200 4v 60 days old bike 3200km over iska back tyre ka mudgurd and silencer gurd damage huwa hey deler ship ne response neyi deraha hey 2 parts muje chaiye pls help me

Dear sir

Sub -service related very bad experience in authorized sarvice center.
Hmko ktl tvs se meri Jupiter ki service k liye call ayi r mujhko btya gya ki hamere yahan camp laga h jisme aapko gari ki sarvice k liye labour charge pr 20% r engine oil pr
5% discount milega but jb mein gari sarvice pe dene gya toh job card banwate time mujhe koi tax ki jankari ni Di gyi .BT jb hm gari delivery k liye pahuche toh invoice pe 15%extra charge add kiya gya Jo ki galat h aap usko jald se jald solve kare

Vehicle : TVS Jupiter
KM run: 650KM.
Date of purchase: 23/10/2016.
TVS Dealer : Swatik Krishi Kendra, A-10 jawahar nagar, kota, Rajasthan.

Dear sir/Madam,

I am writing this email with ref to details of the vehicle purchase with details mentioned above for the following two problems -
1. RC of the vehicle has not been provided to me till date. (more details below)
2. Extended warranty certificate not provided to me till date.(more details below)

#1. I have been visiting the dealer repeatedly and since then dealer is giving me one reason or the other and denying me access to RC. After repeated pursuance when I got to see RC document in December 2016, it had incorrect Name of the Father mentioned on it. I asked for the correct document for which the responsible person asked me to collect the updated RC in next 10 days. Those 10 days are not over till today and he is still asking me to come in 10 days. Also I waited for the soft RC paper (to drive vehicle) for 2 hours in dealer office today but it was not provided to me.

#2. On the day of purchase I was told that extended warranty certificate/document will be provided after few days. on each visit I was given one reason or the other about it. On todays visit he straight away refused to provide the same.

Kindly get both the issues resolved at the earliest. I have paid for every thing then why should I wait.

If you cant provide the original RC in 10 days, kindly refund me complete money I paid for the vehicle within 10 days from now.

My tvs jupiter silver in delhi problem shocker problem nhi hoti sunvai service Centre ma khata ha nhi karaga theek ham. Manufacturing date 6/16 ha purchase[protected] li ha shocker was very poor quality. My number is [protected] ha name Hardik

I bought apache rtr 160 yellow bike from vigneswara automobiles which is sub-dealer of garapati tvs which is at vijayawada andhra pradesh. My vehicle has front bumping complaint and the front stum wheel is bend at the time of delivery. Now my vehicle undergoes 3 free services but the complaint is no rectified and thy are giving irresponsible answers. They won't consider about my complaint and talking rubbish.

Dear sir
I am using tvs motorcycle since 2004 and like starting, victory, starcity and all models every year i was change my tvs motorvechile but i my self should be feel because today i went to tvs showroom at palakol, wgdt, to indubala show room last 2 years ago bought viego vechile to my uncle with my recomandation the vechile not self start so i request to workshop manager sir send to mechanic he advice bring the by auto or lorry if it ok. If i my self i am should be feel i am anouncing the tvs vechile i bought since 2003 tvs brand i am telling everybody to buy tvs vechile i am think my own brand feell so today thework shop manger not send mechanic with me why should tell about tvs my self thinking you are not given salary me now onwards i decided this will sell and take unother brand of course i am only leave the tvs brand you are not loss but my brand tvs since 25 years so many people asking why should using tvs vechile last 25 years i am finally not respond the workshop managers and mechanics so not working properly no repect to vechile owners and no re sale value to tvs vechiles like that i will be announce so this my decision.
Tvs show room, indubala at palakol, wgdt-534260 near railway gate., ap.
M s gowda
Cell:[protected] (Now i am using tvs victor)

I have TVS wego. its headlight and wiser has been crashed. i went to R K TVS (Dealer of TVS) at Gandhinagar, Gujarat. they have taken my contact number and told me that they will contact me when those parts will be available. They didn't this till 1.5 month and i went there again. at that time i made known that the parts i requested for my vehicle has been arrived but not informed to us and sold to others. Then again i have requested for parts of my vehicle. but then after i didn't received any response from R K TVS till 2 month. and then once again i have done the same thing (request for parts for my vehicle), they responded that we will call. thenafter once they calls me and says your parts are arrived. please take delivery. at that time i was in important meeting, still i went there and then, they says only wiser is arrived and no headlight is available now. I made loss due to TVS third time. i'm driving risky wego in night (without headlight) . This problem causes me loss when i'm going to important client meetings - impact towards clients goes down. and my business is facing loss due to your unsatisfactory services.

now i'm gonna file a suit for claiming these much losses i;m facing due to your services.

Respected Sir

I am writing this mail in reference to my TVS Dealership code no. 60507 by the name of 'B.K. Automobiles', subdealer of ' Tayal Automobiles' in Badkal, Faridabad.
Despite of my reminders and phone calls for renewing my TVS dealership, no action has been taken and I have the pending stock of about 15 vehicles currently present in my showroom.
Without any prior information or notice, Mr. Ajay Rawat, sales engineer, Faridabad has cancelled my dealer code around a month back. Moreover, he issued the advertisement on 8th February 2017 in a local newspaper for the new TVS Dealership.
After about a week later, I have been notified for the same and cancellation of my dealership code.

kindly take immediate action to either renew my dealership and give me authority to sale the pending stock of TVS vehicles or take the vehicles back.

I have been serving your esteemed company from the last 10 years and the decision taken by this sales engineer Mr. Ajay Rawat is too rude and unjustified.


Regards
B.K. Automobiles
Badhkal, Faridabad.
[protected], [protected].

Hi,
I bought a new TVS Victor from Varsha TVS. 3 Free services are over still now. however whenever I leave the bike for service in VARSHA TVS they introduce a new repairs on each service. Do they really have a trained mechanics or they really service the bike or trained for introducing new repairs. Not at all worth to be a TVS Dealer. If you want to know the problems I can list it down, i will handover the bike to you and you can find the problems. you will come to know the defects and repairs on the new bike. All hard earned money is getting wasted. Either you need to take action against the dealer and do a regular follow up or take back your bike. I am ready to return my bike to TVS Motor company.

I'm purchase the new Jupiter millinior on 29/11/16.the company says the mileage 50-55, but my scooter given the mileage only 30km/litre, i went my scooty to my leelavathi classic yes service center at isakathota in vizag i request service management head for my mileage problem, he said giving to first service after get the mileage at 50-55.i did not get the mileage he says, again went my bike at the same service centre and meet the service centre head he said that old put the bike here we are clean the corporate after you get the mileage 50-55, after get the mileage 32, again went the Scotty at the same service point, service head said that please give second service and after you got the mileage 50-55.i still get the mileage 32.every time service center give me problem I couldn't satisfy any time, please look this matter and solve my problem. otherwise I complained at higher level authority, my name is PURUSHOTHAM and [protected].

My name is dipen maity, i was purchased tvs victor my vehicle registration number is gj-06-kf-8907, Engine number: ef1eg1050326, chasis number : md625mf12g1e49827, my contact number: [protected].
I have no any loan document or agreement welcome letter or any type of letter of loan agreement so pls kindly provide me loan agreement number or welcome letter.

Sir
I purchased a TVS Jupiter from Solapur on 16/4/2015 and having a time to time servicing @ Gandhi TVS Servising Center, Solapur only.
I never give for servicing outside, Today for a Butten Start problem ( in the last month Jan 17 - having last servicing ] the phone from servising center told that the Battery having problem, and the Battery is not the TVS Battery it is another company.
Sir, the battery is replaced in the Gandhi TVS Servising Center- An authorised TVS Center.
Please having enquiry of this matter.
Contact No is - [protected] / [protected]

I, Gagandeep Singh Gulati, purchased TVS Sport Bike dated 29.1.17 from Om TVS, Darya Ganj, New Delhi. Its Chasis No is MD625MF51G1G16360 and Enginer No is CF5GG1682442. This bike is having major manufacturing defects from day first. Its rear tyre is bubbling (shaking even while standing on centre stand).The shaking is so much that I am not able to drive. It was very less on day first which I ignored but it increased day by day. I visited GK Motors, Patpar Ganj, Delhi and they simply denied the service and asked to contact dealer from where I purchased the bike. Then I visited Balaji TVS, Inderlok, Delhi where again my complaint was ignored and asked me to visit TVS tyre centre. I drove under threat of my life for the cause which is a manufacturing defect. I was harassed by negative attitude towards customer service from authorized service centres. After this, I contacted the dealer (OM TVS) and managed to take letter for tyre fault and replacement. Again search for tyre dealer begun and after a lot of efforts, I found SR Motors in Karol Bagh, Delhi. They only understood my problem and replaced tyre. It worked well for same but next day same shaking started. Even it is started in front wheel also. Other problems include only 35-40 KM average even at 35Kmph single riding and not starting some times.
With so many manufacturing defects, huge follow-ups for last 15 days and service denial from TVS authorized service centres, have shaken my faith on TVS company. If I am facing problems from day first then how I can ride the bike in future? I cannot put my life at risk and cannot keeping visiting service centres everyday.
It is thus requested to please help in refund of my full amount of Rs 42, 429 with intimation to me.

Thanks & Regards
Gagandeep Sing Gulati

I purchase the new tvs Jupiter on 30/05/2016, and four service is complete, but mileage is coming in city ride 34/kmpl and i went for my scooter service at Supreme Tvs Service Center in Ulhasnagar and i request to service management head for my mileage problem he said that to change the oil and after that u get 40 to 45/kmpl and i stil get 32/kmpl mileage, every time service centre give me problems, i cannot get satisfy any time please look this matter and solve my problem otherwise i compliant at higher level athourity my name is Nitesh Tanwani my Mob.no. is [protected] the serivce centre name are Supreme service centre Ulhasngar. the worst serivce centre .