TVS Motor Company Complaints & Reviews

I purchased tvs - jupiter 2 wheeler vehicle on[protected]tn81 a 3481/ engine no: bg4af1429895) and it has been reached 19, 000 k. mts so far. the vehicle has also been regularly serviced as per your norms. the vehicle has been placed at pla. agencies/trichy for 20, 000k. mts service to be at present (my job card. no: 8739/dt:[protected]. now the company says that the vehicle’s engine has to be serviced and it would cost about: 15, 000/-. since as per your norms the warranty period of the vehicle is 24 months, the engine service for the vehicle should be done at free of cost. so kindly instruct the concerned company to do the necessary work at free of cost only. this is for your information & records.

Sir i am dasharath from bikaner rajasthan. Aapka bikaner me shanti tvs ke naam se serviece center h jaha par aam nagrk ke sath galat vavihar kiya jaa rha h kaam ka koi bhi satisafction nahi h waha par mojud karmchari khud kisi ka nuksaan kar ke mukar jate h oor uus kaam ko caustmer ke naam he laga dete h. Ees liye aap ki jaan kari ke liye bata de ki mai court me apeal kar rha hu.

My name is evelin prathiba. A, contact no:[protected], vehicle no: ka-04 tc-425 no given to me. I bought a bike on 23 sep/2016 scooty zest in matrix motors tavarekere, bangalore. On the very 2 nd day itself i complaint to mr. Rikesh/sales manager who guided me to take the bike, stating that i'm not comfortable riding the bike as there is a problem with the wheel and its shaking, but no one even bothered to check or help me out instead convinced me saying nothing. Since last week the problem is occurring with different issues of the bike and they have given me a default bike. Hence i'm going to sue your t. V. S company in consumer court as u people have cheated a customer and i wanted my money refunded as soon as possible. And i don't want the same bike repaired and given to me as i cannot trust u people any more and don't want to take a chance.

I am very disapponted with TVS Bhiwadi staff they don't have any solution to sort out customer problems, and they dont even try to solve my problem.
Its' being 3 month almost they didn't provide me R.C paper and not giving their effort to completing my necessery document (R.C) / no helmet is given yet.

And the most irritating thing is that At the time we came to buy your TVS bike, i ask to him clearly is that helmet is free or come under free accessories ?, i asked him more than 10 times, He said Yes sir this is free accessory but not yet provided to him. I had buyed Honda activa and hero HF deluxe they give us 1 good quality helmet R.c. was provided within 1 month.
TVS is zero in this matter.
Whenever i talk about helmet they refuse to give us and says that helmet is not in stock we will provide you next sunday, and then next sunday story remain same, response again next sunday.

This is to inform that i have booked for an apache rtr 200 matte black the dealers told me that the bike will be delivered within 10days. In the middle they called me and said matte black is not available so if i choose matte grey they can deliver it sooner. so hence i have to choose matte grey but still they r not delivering my bike as they promised.
Details of the dealer
Quraysh motors
Phn no. - [protected]
I am hoping to get a quick response.
Thank you

I gave my apache 160cc bike for servicing at shanthi motors, himayathnagar x roads, , the servicing was literally worst, they gave back bike even without proper cleaning. And one important thing is after service the one who serviced the bike doesn't even ride the bike for check, if he done he come to know the problem.. And the problem is handle is not moving freely, first I thought that it will be common for some time after service, but the real problem is they gave me bike without filling the air in front tire. I contacted them today, they are not at all responding well, , , my tire is not in working position now... I taught of going to consumer court.. Please do needful

I have been roaming for fuel pump across the bangalore from last year, how a company can manfacture a product which is not going supplied further. Im very frustated that showrooms are not even responding about issue. Not only me alot of customers leaving their bikes in showrooms for weeks to get it resolved and taking them back with lack of stock of product. This spare part is big flaw in bike, i cant even throttle the bike forward.

Hi, I bought new TVS Jupiter Million R edition on 23rd July 2016 from Vansh Motors, Sea Woods, Navi Mumbai. They didn't gave me free accessories of Floor Matt & Charger, lied to me that TVS company not giving it also der is no floor matt produced by TVS for Jupiter. When I inquired to TVS showrooms, dey said giving all free accessories with new Jupiter.After 1.5 months they gave my tax & insurance papers & after calling dem for more than 50 times dey gave bike no after 2 months, gave me false commitments about my bike no that it will come today, tomorrow, next week etc etc, when I went to der showroom the owner talked n behaved rudely wid me & asked me to go to RTO n take no, I said its not my job, den dey said der rto agent is not replying dem about my no, i said its ur duty to get d job done from him. So after all frustration I gave negative remarks to them on just dial.com, after reading my comments, owner of Vansh Motors called me & talked with me in a bad & rude manner, said not to come in his showroom get my Jupiter serviced, also threatened me about my RC book, said I should not do follow up with them for RC book. Also bought Jupiter on 09/11/2014 still not received RC book, when asked dem dey said go to RTO. My point is dey treat customers very badly, selling free accessories item received from TVS to give to customers, in all this the name TVS is getting spoiled.
Hope you TVS as a reputed brand will take some strict actions on Vansh Motors.

Sir, meri problem kafi dino se hai .sir jab 2 mahine pehle me is issue ke liye gaya to mujhe yeh keh ker wapas bhej diya ki ab pareshan nahi karegi or 20 dino ke baad jab dobara gaya to keh diya Bettry jama ker jao .or das din baad apki Bettry mil jaygi .or ab karib 20 dino ke baad bhi me phone ker rha hun to kehte hain yahan aker pata kero ..or sir me 20 kilometer yaha se jaun or aise hi mujhe ana padhe to kesa lagega ...sir.me bahut pareshan hun Koi to help kero...

Hi, I purchased new TVS ZEST bike from one of your dealer Varsha Motor at vanuvampet, Chennai. Till now i havent got any feedback call from either you or from the dealer. I am totally disappointed with this dealer as i didnt get my original paper whatever i submitted at the time of registration. Also not getting proper response from them. Pls sort out this issue i am struggling lot withou having my original papers.

By
Kannan
[protected]

After first service in rks tvs service cnetre kangeyam trippur district tamilnadu not done properly there are unable to remove the air block in front disk break hydrolic line in my vehicle tn 42 t 2605 victor 2016 model. That problem persists after third services also i think threre are not able to not rectified the fault please give to very trained mechanical person.

Customers details :
Customer name : jalpa j. khakhkhar
Tvs scooty purchase details :
Purchase date - 10/2/14 /
Engine no. 093kd2187510
Dealers name : coronation motors, near trikon baugh, yagnik road,
Rajkot - 360001 (gujarat)

Warrentyand complaints details : we have separately purchase extended warrenty progrrams 5 years warrenty. when we purchased this scooty within 7 days in problems findout in engine and every time repair by autho. service center but problems still not solve. and when we visited last date:[protected] tvs autho service center, service engineer mr. sanjay checked this scooty and find out engine problems but he told - this is in not cover under warranty, we also showed them the book guarantee. but he said that you reported to claim tvs companys complaint agency. so we have given you to send the complaint by online. do you request that the order to change the engine as above complaint details.
Thank
- your faithfully : jalpa khakhkhar
M - [protected]
Email : [protected]@gmail.com

This is for your kind information on dated 23/07/16 myself suryendu mishra, s/o, shri manik chandra mishra of laxmipur math, college more, bardhaman -713101 have been purchased two no's of rear shocker vide tax invoice no. 103 dt. 23/07/16 from "m/s balbir auto", authorised parts stockist, tvs motorcompany, bahir sarbamangala road, jora mandir, (Panjabi para), burdwan-713101. After getting re-registration of my tvs fiero bike no. Wb 42e/ 3579 on dt. 25/09/16 when i go to the motor cycle serving centre at kesabgang chatti, bardhaman there i came to know the defects of those two no's of rear shocker form the mechanic. Last sunday dt. 25/09/16 at about 7:15 pm myself trying to contact m/s balbir auto to say that problem, but m/s balbir auto told me to talk tomorrow as because today is off day. Yesterday dated 26/09/16 at evening 8:00 pm as i came to know from my brother mr shibesh chandra mishra "m/s balbir auto refuses to replace those defective shocker's as per your company's norms.
Please see the problem. Here is a kind prayer please look into the matter for giving me justice. I will be highly obliged for taking action at yours earliest sir. Copy of tax invoice is attached here with the complaint.
With regards,
Suryendu mishra.

[protected]

[protected]

Dear sir/madam,
This is prasanna kumar from visakhapatnam. I have purchased tvs apache rtr 160 bearing registration ap31dj2023 and chassis no md634ke44f2784689 on[protected] from the beginning when got the vehicle from your showroom there was self starting problem so raised an complaint when ever i visit service center regarding self starting problem but there was no response and the to two tvs service centers are (Leelavati classic motors pvt ltd, jail road, visakhapatnam and sri kanakamahalakshmi motors, madhuravada) so at last i went to exide dealer in viskhapatnam which look afters the battery which are supplied to the concern showrooms. So exide person gave me a letter that my bike got an over lapsed battery fitted to bike then i when to leelavati motors this another service center which tvs people played me and make me to roam to each and every show room in visakhapatnam. At now i found works manager ravi at leelavati service which is located in isakhathota opp icici bank. So i request him that this what happen with my bike and i explained what they have done to bike regards battery so he spoke me rudely blaming me that what you do you done with that exide letter and then i asked him i raise a complaint against you he said you can done what ever you want and he suggest me to go to consumer court also. Please help me with this issues and i dont want to take any action on manager just i want my battery replacement please tvs as an exiting customers we are begging you to please do us favor. Thank you regards prasanna kumar [protected].

Sir
I have booked new rtr 200 grey colour variant on 17th August 2016. It was told that the vehicle will be delivered before 13th September but not yet done. I would like to know the reason for the delay. The dealer which i booked the bike is omraj kollam, kerala. they say they are ordered for the grey colour. But getting other colours instead of grey.

Have purchased TVS Jupiter last week on 15 September 2016. On 17 Sep reported seat lock issue to sales person Mr. Akshay. Who said it will be fixed by 25th Sep today. Now I get to know that the part is not yet came to dombivali branch. When asked Akshay has taken me to service department who does not have any order book, it's all verbal. Akshay has told to Simon and pranit (service store assistant) and Simon has phoned (and not email) to Ulhasnagar service ASIF or AARIF (part department).

When inquired today, sarif saying he has put the request on Monday ( I have asked for order copy) but part has not arrived till date.

Tushar nenvani branch sales manager and anil sehejwala who is owner of SUPREME TVS has a tendency to order in bulk only and does not care for small orders.

I strongly recommend a detailed inquiry on the logistic and service process particularly the part management process.

Wait for your reply

Regards,

Dinesh- your new customer

Dear Sir,

I bought Apache bike at April 2016 at Madurai, Tamil Nadu. Now the Left hand side foot rest (rear) got fell down and it is missing. While asking the service centre, they said that the rear foot rest is supported by one caterpin which cant be strong enough. Also the price of that foot rest is Rs.193/- in which we get only PEDAL, However i have to purchase "MAIN BOLT, WASHER, CATERPIN" at any other automobile shop.

While the same foot rest for the old model is Rs.115 only in which it is having all the accessories.

Kindly replace the same at free of cost.

I purchased a new TVS Jupiter dated 12-sept-2016. Registration no DL9SAX9920
From first day there is problem ...

At first instant...they clean carburettor at showroom
2nd time they .. set rpm by tachometer at showroom
3rd time they send me at service center... carburettor changed ( date 20/09/16)
4th time time ...main shaft and pulley changed.. (date 23/09/16)

But problem is still same and oil leakage started...please i am too much afraid there is big problem in engine. Please provide a New Vehicle against my this vehicle.

Sir I purchased TVs Apache in 4th month around 2months later the chain set is starting giving me problem the power is not transmit properly and making so much noise.and I repaired it many time bt problem still persists.due to this my bike is not performing well.please solve my problem sir . I give my bike to service station station many times they said the bike is OK but now my bike handle alignment and chain is not ok.plzz solve my problem sir.

I purchase tv apace 160 on 16th oct 2015 in sri gokul tvs showroom tadepalligudem westgodavari ap. From 11 months iam stepping into showroom for 5yrs warrenty book still showroom members are saying you will receive book in one month this same word is saying from 10 months. Today i directly called tvs headoffice eluru i asked them some what seriously they said you will receive a warrenty book in a week i said ok but with in 5mins i received a call from tvs headoffice employer from eluru and said we will not provide you 5yrs warrenty book you can do what you can and dropped the call. This is way they are responding shame ontvs brand