TVS Motor Company Complaints & Reviews

I have purchased a jupiter 125 on 12/11/2021, and went for my first service on 08/12/2021, and replaced engine oil, after two(2) weeks the bike was giving trouble so i again approached the show room regarding the trouble then on 14/2/2022 they again replaced engine oil, after two days again the bike was giving trouble again i reched show room this time they are saying that the bike has bore piston problem and this will take 07 days to repair its already 3 days my bike was in the showroom only, when i asked they are saying bore piston of jupiter 125 was not available in the market what is wrong with this issue?
engine no:- bk4km1501009
chasis no :- md626ak48m1k01120

I had given my scooty to satbhaiya TVS for insurance claim on 09/01/22.They didn't do anything for whole month. Even I had given every document and filled every form that was required on the first day. And also claimed the policy. My scooty was approved for calim.But the service center didn't start working.Whenever I called them, they only told me that they will give the scooty tomorrow, and they don't even start working.After my various visits to service center (1 month) they start working and told me to give the scooty after 1 week, still they were not receiving my calls, I went to service center 1 more time. And then after 15 days they told me that my scooty servicing is done. And the insurance company has claimed the bill.I asked them how much amount I have to pay, they told me we will sent the bill after 5 minutes, after 5-6 calls, still they didn't sent me the bill, then next day I went to service center then after 1 hour they gave me my scooty and filled 300rs file charge+ the money after deduction from insurance claim.
Satbhaiya TVS Vehicles
Plot no.23 Scheme No.78
AB Road Vijay Nagar
Indore:- 452010 (M.P)
Worst experience ever, never gonna buy any Vehicle from TVS and also never gonna recommend to buy anything to anyone and I will also tell everyone, not to purchase anything from TVS.

I paid for the helmet but didn't get it. And after sale services are very bad. And also I didn't receive my refund for canceling my booking. When ever I contact them they are wasting my time 'saying that it took some time, but its already 2 months and website shows refund is already done.'

Dear sir, I purchased a bike on 2019 from your dealer in guwahati but they not updated my insurance so, i cannot transfer the R.C, please solve the issue and kindly take action against the dealer. I filled a complaint also to the insurance count they re mailed me, that i attached in the photo everything details of the vehicle. Please solve the issue urgently
With regards
Sumit baradia
[protected]

New TVS Ntorq Manufacturing defect handle lock not working properly.
because of handle road not in right position.

Please slove as soon as posible.
Thanks,

Regads
Amit Shinde
[protected]@gmail.com

My TVS jupiter Zx is having frequent issue and after taking it to the service center multiple times, the issue is not resolved. The bike doesnt start often due to fuel pump not working .the bike is less than 6 months old and it is under warranty period...

My name is Ajeet kumar, My scooty number is UP 14, DW 6901 and scooty is registered on the name of Arti kumari. I took my scooty for service to TVS Mirda Service centre Rakesh Marg on[protected]. My last cmpl. No-TVS_Gr[protected] after that its 4th complaint but they are not resolving the issue. After last service, when I recived my scooty, I found there were some issues like noise in engine for which I have done the complaint(last cmpl. No-TVS_Gr[protected]than after they solved the issue. According to them, the issue was of greasing, But the problem was not solved fully, but they said its okay and there will be no problem due to this. Now when I took scooty for service After 1500 + km firstly, there was only 200 ml engine oil present and secondly they are saying that there is issue in the engine, I think they haven’t put engine oil in last service for which I was charged for engine oil, because in 1500+ km never engine oil is so less. I always give my scooty for service on time and every service they changed engine oil. I am the only person who rides it . Every time I give my scooty for service here I face troubles every time, they come out with new problems in it . Only in two years there is an engine that’s mean either the product is not good or your services are poor. Its my compulsion that I have to give my scooty here because I have done the AMC. Inspite of it they charge me of everything even extra labour charge for changing the break shoe. And also gave my scooty in accidental claim, for which till date I haven’t received any bill for extra payment I have done after the file charge amount, I do not know why they charged extra amount though it was a 0 debt policy. It has been 9 days and my issue is not resolved yet. I talked to Mirda service centre. They are saying you have to pay almost 1100+Service charge extra for that. I am ready to pay my service but not extra amount. I am really not understanding, this is clearly stated that the mistake is from TVS service center side, they guys are not doing proper service, not listening to the problem of customer in one go, engine oil wasn't filled this is because i am suffering from all the problems. I dont have my vehicle from 13th of February. My scootty working is not upto mark due to their pathatic service and i will have to pay for all the problems. I have a question, is it right way to deal with the customers? No one is looking to it properly. Seriously fed up now, service center which do not know how to tackle the problems of their customers, an international brand who is not care for their customers
And when i asked, why should I pay for your mistakes, they replied me we are human and we don’t know what is the problem in your engine and mistakes happen. One thing triggered my mind, if they can't recognise the problem than why service centre is working?

I have purchased a TVS Jupiter for my wife in 2019 from Chowdhury TVS, Gurgaon. From 2020 onwards, the scooter started creating problems with respect to Self and Kickstarting issues, Acceleration Issues, Sudden Stopping Issues. I complained multiple times to the TVS Authorised Dealer BD Motors about the issues and every time they stated that they will fix the problem. Every time, I contacted them, they said new things and fetched a lot of money from me in the name of service, however, the problem still persists. Recently in Feb 2022, again, they examined my scooter and tried something new on the same, and after that, the petrol tank started leaking, and the entire petrol dropped in the middle of the road, I made complain to TVS through Grievance Call Centre and Twitter, but they are not taking my complaint seriously. I realized that the scooter is faulty and needed a replacement of the scooter. Kindly Help

I have received 3 different challans a few days back for violating traffic rules on my previously owned scooter which was an Activa 125 (MH05CA6019). Technically this vehicle shouldn't be on my Dads name because we exchanged it for a new vehicle at TVS Badlapur 421503 for a TVS Jupiter. After filling a grievance on the challans issued on my dads name i get a reply stating "No distractions in offence found" How is this possible? when the vehicle should not be even registered on our name in the first place??

I enquired for Jupiter 125 alloy drum variant.

Your authorised dealer at Guwahati is charging Ex showroom price of 85k while at your website the price for the same is 81k.

How is this possible ??

TVS - Savera Automobiles

Zoo Road, Near Nursery Bus Stop, Sundarpur, Guwahati, Assam 781005
[protected] https://g.co/kgs/iZnmKH

Dear TVS,

The dealership I have mentioned above is very useless guys in the dealership while taking the delivery of the bike they not clipped the fuel injector properly after traveling nearly 3km fuel started to leak and literally porring on engine directly and smoke started coming due to engine eat.

After that I called the showroom guys and informed the situation but they denied to come and cut the call again if I tried to call them and the call was not answered I have a video of the this situation.

Me my wife and one year old kid we're waited for hours and some mechanic guy came and helped me to fix the problem.
After paying lakhs to purchase a bike and sales team is least bother about my situation. It's been three days still I didn't get any response from the dealership.
What if something had happed to us while traveling it was my new bike and this guys so careless.

suman.[protected]@gmail.com

This is reminder message. my last complain no is TVS_Gr_[protected]. its 3rd day for complaining but there is no response. kindly resolve the issue as soon as possible.
My name is Ajeet kumar, My scooty number is UP 14, DW 6901 and scooty is registered on the name of Arti kumari. I took my scooty for service to TVS Mirda Service centre Rakesh Marg on[protected]. After last service, when I recived my scooty, I found there were some issues like noise in engine for which I have done the complaint(last cmpl. No-TVS_Gr[protected]than after they solved the issue. According to them, the issue was of greasing, But the problem was not solved fully, but they said its okay and there will be no problem due to this. Now when I took scooty for service After 1500 + km firstly, there was only 200 ml engine oil present and secondly they are saying that there is issue in the engine and they are saying almost 5000 will be spend, I think they haven’t put engine oil in last service for which I was charged for engine oil, because in 1500+ km never engine oil is so less. I always give my scooty for service on time and every service they changed engine oil. I am the only person who rides it . Every time I give my scooty for service here I face troubles every time, they come out with new problems in it . Only in two years there is an engine that’s mean either the product is not good or your services are poor. Its my compulsion that I have to give my scooty here because I have done the AMC. Inspite of it they charge me of everything even extra labour charge for changing the break shoe. And also gave my scooty in accidental claim, for which till date I haven’t received any bill for extra payment I have done after the file charge amount, I do not know why they charged extra amount though it was a 0 debt policy. I think its better to have outsider service rather centre shop, they are cheap and gives better response. I totally fed-up.

Today we bought a new TVS Ntorq race editon from a nearby dealership in Ranigunj, Hyderabad, named Kiran TVS. As per the govt Rule 138 (4) (f) 1989, every individual should be provided with a helmet while purchasing a new vehicle by the dealership itself. But the dealership didn't provide me with any kind of helmet, and even told me it was not mandatory for the dealership to give helmet to the customer. I need you to assist me Asap with this and as well as contact the dealership with this issue. I will raise another complaint in consumer court and will also sue the company in the consumer court. Thankyou

My name is Ajeet kumar, My scooty number is UP 14, DW 6901 and scooty is registered on the name of Arti kumari. I took my scooty for service to TVS Mirda Service centre Rakesh Marg on[protected]. After last service, when I recived my scooty, I found there were some issues like noise in engine for which I have done the complaint(last cmpl. No-TVS_Gr[protected]than after they solved the issue. According to them, the issue was of greasing, But the problem was not solved fully, but they said its okay and there will be no problem due to this. Now when I took scooty for service After 1500 + km firstly, there was only 200 ml engine oil present and secondly they are saying that there is issue in the engine and they are saying almost 5000 will be spend, I think they haven’t put engine oil in last service for which I was charged for engine oil, because in 1500+ km never engine oil is so less. I always give my scooty for service on time and every service they changed engine oil. I am the only person who rides it . Every time I give my scooty for service here I face troubles every time, they come out with new problems in it . Only in two years and around 26thousand km there is an issue in engine that’s mean either the product is not good or your services are poor. Its my compulsion that I have to give my scooty here because I have done the AMC. Inspite of it they charge me of everything even extra labour charge for changing the break shoe. And also gave my scooty in accidental claim, for which till date I haven’t received any bill for extra payment I have done after the file charge amount, I do not know why they charged extra amount though it was a 0 debt policy. I think its better to have outsider service rather centre shop, they are cheap and gives better response. I totally fed-up. Kindly look into this matter.

Recently I gave my bike for general service in
Dharmana Tvs service centre, Gajuwaka, Vizag.
They gave it back evening at 6.30 pm and they charged 1100rs. They did only water was and changed the oil only. With a day my clutch wire broke due to rust, and the chains pocket was gone, disk brake pads were gone, the front suspension was gone.

What they did while services, They did only water washing. That to a long time.
Regards
Muralikrishna

I have visited near showroom tvs i have asked the scooty
but they are not responding and they told me that the scooty will not b deliverd
and
i have called to the customer care they are also not responding well

why??

I have bought TVS raider on 7-Oct-2021 from Manoj TVS Shahdol. I have completed around 3500KM with this bike, so far everything looks fine and awesome with this bike, but since past 1-2 weeks I am having trouble with this bike. previously its electronics got some issues (instrument cluster, horn headlight, indicators nothing is working) so I went to service center then they fixed it but again after getting service i am facing same problem and its third time i am facing it. Now this is making me doubt about purchasing this bike? Is the maintenance service provided by service center is poor or its just TVS has designed a very poor quality bike??
should i have chosen another bike?

Dear Sir,
1. I have purchased TVS Jupiter from Pushpa TVS Bareilly(UP). I was told that the company gives mandatory accessories like rear view mirrors and rubber foot rest. There was additional bill made for Rs 775/- levied to me in these accessories.

2. I enquired from the customer care in this regard. They give a different version saying ladies foot rest and foot rubber mat is part of additional accessories. Now there is a dichotomy in this. I have already paid separately for this. This clearly means that the showroom charged me twice for the same items.

3. Request pl check from your end. These items which they claimed that the company has mandated is already fitted in the scooter.

4. Also, when I told your customer care executive about the dealer and gave my details incl the date of purchase of the scooter, they started enquiring about the chassis no and engine no..Which I felt was not that important in this case. These I feel that are to discourage the consumer to raise a complaint.

5. These issues however small may spoil the reputation of the company.
Regards
Shweta Khanzode.

The service center's people are very corrupted and each and every thing we ask, they demanding money at a large number and their behaviour very worst.
And the recent incident, they took 3 hours to fix a new number plate.

I'm adding photo after waiting 1.30hrs of waiting till it is not completed.

Please reconsider it, it's not bearable
Thank you.

I given my jupiter for the service and they charged for few parts but when I enquired about those parts they never placed in my vehicle.And the cleaning of the bike they have done well, I can give 2 out of 10 for cleaning .And peson who shouted on me(customer) himself was a supervisor .He was very very rude and impolite.When I enquired about those improper things, he got frustrated and shouted .When I questioned about the cleanliness on the thing he said "Why you are spilling the sand and dust on vehicle like 3 to 4 times in rude commanding tone".Thats my bike I can do what ever I want how come your "tvs service center people " can question and argument with me.I have paid for labour charges and all.
if you people don't control your people then never sell your bike with that Customer relationship