TVS Motor Company Complaints & Reviews

Dear Sir,
Servicing in the Haldwani, TVS workshop, is completely unprofessional. They take proper care of customers time, for the servicing of vehicle every time they take more 6 to 7 hrs, which is really unprofessional which led to the lots tike waste of the customer.
Customers dealing is also not upto date.
Thanks n Regards

I am writing this complaint letter on behalf of my vehicle (Reg no: kl-33-c-8446) given for servicing in tvs mahindra kottayam on 29th of february 2016. I was doing my service out side due to my previous experience of poor service and dissatisfaction regarding the service and the advisers attitude towards to the customer.

Since last week i got a call from tvs chennai and they offered me 5% discount on spares and 10% discount on labour charges and free body wash. I thought that it was your genuine words, and i given my vehicle to kottayam service center. Now i under stood that its all fraud words to make the business. It was totally disappointed with the service and even verse approach by the adversers and charged me a lot with a heavy bill.

I had given my vehicle on monday for general service and in additional to general service i pointed out other complaints to advisor like the problem with the fuel gauge, hand break indicator, low clutch etc. The advisor given me an estimate of rs:15000/- with the replacement of clutch disc assembly & general service and committed that he will give back the vehicle on next day after all servicing. But no one called me untill tuseday and informed on wednesday that the vehicle is ready after service. But unfortunately i was not able to take the vehicle since i was out of station. I had taken my vehicle on saturday and checked the complaints and found that it was not at all attended by the service engineer. The complaint regarding the fuel gauge and the hand brake indicator still not working and informed to the advisor also. There responds was too unhappy and told me to bring on another day. The total bill comes of rs:18000/- and enquirer withe the discounts as committed and they states that its after discount without mentioning any discount value in the bill. How come know that its after discount. Its really cheating and cannot be accepted. Also some parts has been replaced without any prior information to me.

The over all service feed back is very poor done and irresponsible advisory by tvs when we compared with toyota and maruthi.

Hope my complaint will take into consideration and please feel free to contact me for any further clarifications

Regards,
Thomas,
Mob: [protected]

I bought Apache on 13th Dec 2015 from Rushav Tvs, next day i found that the back brake lever is touching the silencer and it was vibrating. Due to that there is a mark on the silencer. I went to showroom they said its just assembling problem, it will be fine. They asked me to go service centre. I went there and they fixed the issue. After few days same problem arised again and i gave my bike for servicing. After servicing it was good but again after 1month same problem arised again. This time when i went there they said Sir you need to replace the silencer or brake lever and for that you have to pay.
I want it to be replaced for free of cost because i had already informed their sales person about this.

I have purchased a TVS Apache rtr 180 on 31 Dec-2015 from our nearest TVS store. Purchasing same day I have faced many problems such as Vibration problem, Brake noise problem, Meter noise problem, gear shifting problem, Clutch lever jerking problem after that I had took my bike to the service centre but still problems remain like before. recently I visited the service center again but they are not giving any clarification about my problems.Kindly look in the problem.

Thanks & Regards:
Amrish Raghav
Mob No:-[protected]
Moradabad(U.P)244001

I have booked a TVS Scooty pep +(ice blue) in Prabhas associates, Ashok Nagar, Chennai 83 on 13/2/2016. I have been promised to take delivery of the vehicle from 10 days of booking. I did not get any response from the showroom since my booking. I was forced to call showroom asking for the same, and found everything ends up in vain. Despite repeated calls, the administrator of the showroom does not show any interest in delivering the vehicle. The scenario was also not explained properly. It caused me mental agony and chaos in the family. Action may be taken in this regard at the earliest. Let me keep informed about the exact date of delivery of vehicle.

Sir I am Vaithianthan from Salem Tamill Nadu, I purchased TVS Wego and the Registration number is TN 30 AP 1938. Every three months i seviced my motor cycle in Rain bow TVS center salem. in the month of February 26th i gave my motor cycle for service i insisted the service center authority the petrol tank cap is in not good condition so petrol is leaking in my vehicle. She roughly demanded 2500 and they told your vehicle will repair on 28th February 2016 so i went to the service center they asked 2010 i paid the amount but i was shocked they never touch the petrol tank and the petrol leaking is still going on. It is very dangerous to burn and burst at any time. So it is not safety for my life. I request you please immediately to rectify the problem and to assure safety of my life.

Sir,

I handed over my TVS Wego the Registeration No is TN 3o AP1938 for service in Tamil Nadu, Salem Rainbow TVS Service center . I told the service center for replace the oil tank cap it was very loose in condition and petrol leaked through the oil tank cap. The petrol smell came and it is very dangerous. They charged 2010 for sevice. But they didnt replace oil tank cap and they didnt touch the oil tank and return back my motor cycle. They didnt tell any thing and the petrol is leaking still now. So i am totally upset for poor services i need suitable remedies.

I have a problem with my vehicle from the first day. They don't know what is the fault with the vehicle#(RDC TVS). I have already have a pulsar 150 which is 4 years old. The vehicle seems to be perfect. Bajaj service centre is great. I'm going to raise a complaint against RDC TVS.

Hello,

Unfortunately writing this mail with huge disappointment from TVS motors.

I have bought a TVS Jupiter vehicle on 28th of January 16 (probably the worst decision of my life). It’s not even a month today, and I have to visit the service center thrice.

On the first occasion, within a week I guess, the horn of the vehicle stopped working and the service center guy just made the horn wiring tight, post which it started working.

Few days later, the self-start stopped working. I visited the service center again and without even checking the guy told that I have to leave the vehicle for them to investigate.

The manager of the service center was not available and upon calling him he asked the mechanic to look into the issue. Initially I was informed that the battery drained out due to the faulty mobile charger socket (which was company fitted). They will charge the battery and I have to check if the issue persists I would have to come again.

Upon major arguments, and post involvement of the showroom owner, the battery was replaced. The scooter was with the service center from 11 in the morning till almost 5 in the evening.

Now, I have the similar issue again, where the self-start does not work, horn does not work and the power light turns on even if the vehicle is not running and is in the standing mode with engine started.

I visited again, and now came to know that the horn is faulty and there are other parts as well which are faulty.

Upon discussing the matter with the showroom owner Mr. Anand Deo, he politely told me that he can only guarantee for the service and not for any technical faults. Also, he somehow managed to blame me for not giving them enough time to investigate the issue last time and as per him its just my second or third visit which happens and is normal.

I my feeling cheated with TVS and really regret with my decision of being a TVS motors customer. I wish to return the vehicle and if you guys cannot refund the money, please keep it with you as charity as it seems you are in great need of it, but please stop cheating people.

The toll free number mentioned on your site[protected] does not work either.

MY Details:

Name - Deepak Sharma
Contact No. deepak.[protected]@gmail.com
Vehicle No. - Not yet registered, applied for
Vehicle Engine no. - MD626BG47G1A12576
Make - TVS
Model - Jupiter
Dealer Name - DEO AUTOMOBILES
DEALER ADDRESS -
S.NO.29/16/2 SHOP NO.4, 5, 6
MAHALAXMI CLASSIC
NEAR UNDRI JAKAT NAKA, UNDRI
PUNE
MAHARASHTRA - 441107
PHONE NUMBER:[protected]

I had given my Scooty Pep for service in Prakruthi Motors TVS, Jalahalli Cross Bangalore on January 30. The service representative told that the vehicle will be repaired and delivered within three days. After three days every single day i have been calling to track the status and the reply i get is that it will be ready by tomorrow. After three weeks the representative tells that one of the main part of engine i.e. head is damaged and it has to be ordered and it will take another one week to deliver. After exactly the time mentioned, i called up and the response i get is that it wil take another one week more. I have not seen such pathetic service anywhere else. The service representative is supposed to check all the problems in the vehicle before the start of the manual work. After almost three weeks, he replies that another part is missing. Hope i get a better response on this issue quickly. The next best option is to contact the Police Department.

I do not know how many times I need to register complain here. Still 4 days and there is no action taken on my complaint. I already mail my RC copy to you guys. And still no mesaage no calls no emails had been received by me since then.please resolve that and get back to me about the status
Ved prakash
[protected]

Hello Team,

Myself Prem Bhushan Jha from Bangalore, last week I hand-over my bike for servicing in Address: #45, Hosur Main Road, Rupena Agrahara, Bommanahalli, Bengaluru, Karnataka 560068
Phone:[protected]. They have changed more then 2000 just for normal servicing but they have not even aligned the handle properly and they have changed my battery they put some old battery, since I have taken my bike from servicing i am facing many problems.

I request you to please help me in this. I require I will attach bill receipt as well.

Expecting favourable response from your end..!!

Regards,
Prem Jha ([protected])

This is only for notifying you guys that i was complained on 16 feb... but still none a single action done by tvs team.
only a same day when i complained i got a call of ANUSH SHRIVASTAV from DELHI NO. IS :- [protected] he demand for my bike purchase bill on mail (cash.[protected]@india.com) and i was send him
but after that nothing is done by him for resolve my complain.
plz update me guys you were solve my problem or not...so i can thing for my next step.

thank you
Prateek raghav
[protected]
[protected]

TVS Cheating the Customers, this is not a good for the Company, U people charge for everything, Why the sales People lying to the Customers,

I was suffered by the Service Center """" Indubala Motors # 4-44/104//G4, Mohan Shradha Complex, Vasanth Vihar, Habsiguda, Hyderabad, Telangana - 500007

Phone: [protected]

I had given complaint on 18th Feb my complaint no 39693. In nellore vega tvs in mini bye pass road the guy given Oct 2015 model instead of 2016 ths very fraud dear tvs management do u think customer is fool, nearly 4 days completed no one given response I am upset by ur service within 48 hours ur not responding I will approach consumer court and media

I do not know how much rupees I need to give to the engine of my motorcycle. Now what happen noise coming out of my bike due to tappet and cam. My bike is in extended warranty. When I reached the service centre S.K Tvs hapur(uttar pradesh). They said we are unable to provide extended warranty coz we unable to pull up your service history.what is that.when I opt for extended warranty they told me u can avail the service all india.now thy are referring me to noida service centre coz I do maximum services there. But my home town is hapur. Pin code -245101. Please resolve that as soon as possible.
Ved prakash
[protected]

New Jupiter below the back-light portion broken in new brought TVS Jupiter . I complaint to agency next day and say please replace the TVS Jupiter but they say no.

I ordered parts of TVS Jupiter silver colour 15 days ago..bt till nw I dint got the parts..i[censored] people don't have parts then why the hell your are making vehicles.. Very poor quality of service..

Hi tvs,
This is hari singh staying in Uttar Pradesh Kaisth jaswant nagar etawah
I have purchase tv's Scotty while doing service tv's employee hit my scootty
And now he is not playing any thing
Please help me in this
Regards,
Hari singh
[protected]

Hello,

In last week I made servicing from Kalamkar TVS Hadapsar Pune.
1. Before servicing mileage is 71KM & after servicing 38KM. & I go again then give ans. mileage measuring device not available.

2. Bike total firing get changed Also getting crackers sound from cleanser.

3. Mechanic are totally uneducated. Dont have much knowledge.

4. So i give ZERO out of TEN for TVS