TVS Motor Company — faulty product tvs apache 160 4v
TVS Motor Company Post Box No. 4 Harita,Hosur - 635 109, New Delhi, New Delhi District, Delhi, India
Iaianravisingh on Aug 6, 2019
Currently i have apache 160 4v black dual disk, chassis no - md637ae70j2k01061, registration no - dl9s bs 2717, bike run only 6000km.
I purchased an apache 160 4v bike on 31 oct 2018 from dynamic motors pvt. Ltd. (Address: a15, rajapuri main palam nazafgarh road, opp. Sec-5, dwarka, new delhi 110059).
In dec 2018, the bike did not start, so i have to call tvs roadside assistance, the person came from the tvs and said, the spark plug got carbon so bike was not able to start, at that time bike run was only 100km.
Then in june, i was on the way to my office, the speed was around 40-45 km/hr, the bike sudden breakdown while running. I saved myself from an accident due to this sudden breakdown. Then again i had to call tvs roadside assistance, their person came and diagnose the bike and said we have to take the bike to service center. After one day, they said we had to open the engine and change the valves, the bike run was 4495km.
Then again in the month of july, when i was on highway, speed was around 60-70 km/hr, the bike get stop while running. And i got lucky by saving myself from a major accident. Then like always the same story, i had to call tvs roadside assistance, their person came, inspect the bike and took to service center as he was not able to fix the issue there. The service center said you will get your bike day after tomorrow and when i got the bike they said there were spark plug and electronic component issue. At that time bike run was 5700km.
Contact with the tvs customer support team in july via mail and they said to come to service center. From my busy schedule, i took the bike to dynamic motors service center. The manager mr. Raghav said you keep the bike here and we will thoroughly diagnose it so that you wont face any difficulty in future. They returned the bike after 3 days and assures that there will be no issue further.
Then after 2 days, when bike start making interrupted sound and start giving issues in acceleration, i took the bike again back to service center. This time they keep the bike with them for 3 days and again they had to open the engine and change the piston of it. The bike run was 6000km.
I left the bike at dynamic tvs service center on 31st july 2019, as i am frustrated with this faulty product. This bike is risk full for life as i got saved by accident 2 times with this bike.
If i am paying 1.4 lac, i am expecting a reliable product.
So, i don't need this kind of bike. I cannot tolerate this bike anymore and will never ever recommend any one to go with tvs brand or apache bike. This is my experience with tvs apache 160 4v.
[Aug 06, 2019] TVS Motor Company customer support has been notified about the posted complaint.
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