TVS Motor Company Complaints & Reviews

I (A Aruna) liked the performance of TVS Jupitor and bought bike from Sri Balamurugan TVS Gudiyatham on 10/04/16. As the vehicle not used much due to delay in registration but by calling and visiting showroom there is no clarity on registration. Vehicle already covered 500+ kms and done my first EMI & 1st Service, is this the service TVS support us. We are not here to buy vehicle and keep at home for this much time. Kindly take necessary action to complete the registration.

Dear sir/maam

This is to bring to your kind notice that i ashudeep singh negi is a customer who owns apache with frame no. Mde34ke40f2d27600 and bike no. Up32gf8277, gave my bike for servicing on 22 may 2016 in your authorized service station tvs nirman in lucknow. I went to take my bike after servicing in the evening where i found that my vizer around my petrol tank has got damaged due to there mishandling.

I told them to do the needful to repair that problem but they refused as the service station was about to close in the evening. I went next day as well but they told its not there fault and its due to my mishandling.

They were quite rude to me and i would also like to mention that my bike was purchased only last year on 28/5/15, according to that its still under warranty.

I would like you to take some action against this issue and help me with a proper solution as soon as possible.

Thanks

Ashudeep singh negi
[protected]

I am owner of tvs apache rtr 180 (Grey), i have serviced my rtr 180 in last month i. E. April, 2016 and i am very very disappointed with the service.

I have three issues in bike that the gear is not operating properly, low average and handle bearing was damaged. For which the service center had suggested to change complete set of clutch plates (Approx rs. 1200), did engine flush & decarbon for engine and changed the handle bearing.

Have spent approximately rs. 4, 000 on spares and service but problems are still the same, infact increased.

The gear is still not operating smoothly even after changing whole set of clutch plates, average went worst than before, engine is making more noise than before and more on it while changing handle bearing they have damaged the oil seal of front suspension (Both right as well as left side) and are now asking to spend more rs. 650 for the same.

This was a worst experience with tvs authorised service center.

Kindly look in to the matter and ask service center to resolve the said issues without any further charges.

Details of service center:
Innovative tvs
C-12, kantilal mangalal estate,, pannalal compound,,
Opp. Sangrila bus stop, l. B. S. Marg bhandup
Mumbai, maharashtra
Phone number: [protected]
Email id: [protected]@tvsmdealer.Co.In
Contact person - kumar (Manager) - [protected]/ [protected]

Purchased scooty zest in 2015 and it started pulling to the left side while driving, gave for service three times and they are telling there is no problem with vehicle. The people in vehicle service could not figure out the problem. But i am completely dissatisfied with the vehicle. I do not know whether it is a problem with fork or something else.

My name is Chirag Raja Poojari.Ibought a TVS Jupiter in Feb 2016 from Shree Sai TVS Vashi, Navi Mumbai.I have not still received my seat cover, travel charger, rc book and my number.Its been four months now and when I call up at the showroom, they lackdiasically tell about me being a rented customer .Also, The staff their does not care a bit about customer grievance and my concerns are falling on deaf ears.The Manager, Mr. Mahindra, needs grooming session on how to treat customer when they look upto you when your execs are given proper solution to customer.When I asked the executive to handover the call to Manager, the exec (dont know who) replies "kya ukhaad lega".What they dont know is customer is the reason you re still there.Also, Manager doesnot have a clue about what is the status about my number.

I bought TVS Jupiter because of the parameters it performed on, but believe me if you if you dont work pn your customer service skills, then no amount of performance is gonna help you.

Hope this grievance works out in the positive and somebody in the company still cares about customer.

Hi,

I had purchased TVS Jupiter from our local authorized TVS dealer 1 year ago
some day before on my last free service i went to showroom for basic servicing like oil change
what they did, they took money from me for oil etc but didn't fill a single drop of oil into
now my bike have a lot of damage regarding this.
what should i do now??
Name Naveen Jain
Dealer Bhardiya Motors Pisangan(Ajmer)

It's me v. Nivas from chennai perambur, tamilnadu. I have purchased a tvs jupiter in m/s kamakshi motors, no.90, m. H. Road, (N) perambur, chennai-600011. Area code:053, tin no:[protected]. During my 4th and 5th paid service this agency is not providing the invoice bill. If i asked means they are simply telling that their system got repair and we will courier it with in couple of days. But still now my previous service bill is not given. Today[protected] i have dropped my vehicle for general servicing and to replace the tail lamp. But they did any thing but charged rs.808/-and gave the delivery chellan as a bill. While i asked their sales manager "mr. Raman" is not responding and shouting like any thing and used bad words. It's my right to ask my service bill, but he is shouting and in one movement he threatening me. So, as a customer from your end you have to take action against this agency and to this sales manager mr. Raman. Otherwise there is no other go to complaint in consumer court. For your reference here by i attached the bill details of my vehicle service dc. Kindly take action and give me the replay in the said mail [protected]@yahoo.com. Waiting for your reply.
Regards,
V. Nivas

I am totally disappointed with the last servicing and there was nil action taken against the complaints and suggestions which i have provided the concern person.

I am not satisfied with this kind of services which is provided in tvs abhishek - ghatkopar, rather than doing again service over there i would request tvs motors to cancel this kind of dealers and service centers which is spoiling the brand name which is built by tvs not by abhishek. I will request tvs motors to take by vehicle if they are not willing to do the services as per my preference.

Now again i have been forced to visit to the workshop which is not worth for the money which is spent. I would request you to rather refund the sum of money which i have paid or transfer the amc to some other branch.

You can treat this email as a notice from my end as a customer i have a democracy to move from one branch to another.

If the services are free why consumable charges are implemented in the bill. Who is doing fraud tvs motor or abhishek tvs - ghatkopar

I bought a tvs jupiter on 4th april, 2016 from sai baba sales pvt ltd, chinchwad, pune - 19.

I am surprised to see the worst form of customer satisfaction, since the time i bought the vehicle. No one is bothered to listen to our grievances at the dealers end. They do not pick up the phone. I got a vehicle which has serious problems, the fuel meter is faulty and shows faulty readings. The dealer says it a common problem and the company is doing nothing about this... Ridiculous.

The dealer has to refund me a small amount which they are not doing despite all follow up from my side.

Can someone tell me what to do about all this.

We sent our tvs heavy duty for free service. A person working in the service center told us that mobi-oil that is used for service is not available and we have to pay for another synthetic mobi-oil that will cost around 323/-.

When we told her that its your problem if you dont have the normal one than she told us to file a complaint if we cant afford the synthetic one.

If any action is not taken against this than it is obvious that company is also involved with their dealers.

Dealer name - india tvs (63/2 the mall, kanpur)
Phone no - [protected], [protected]
Name - mr. Dubey


From
Padam agarwal
([protected]@hotmail.com)
Up-78 ef 0835

Dear sir,
My name is manmohan singh and am buy the tvs jupiter in november 2015 from your auth. Dealer gulzar tvs motor which is situated in ludhiana city
And there is some noise coming from engine am telling your service manager but know after 5 month the company has not resolve my problem,
Am already mail on service. [protected]@tvsmotor.com on dt. 23.04.2016, and am going to to the tvs service center but am not fully satisfied of there service because the noice of engine is increase
O i request you that please sortout my problem

I purchased the TVS Apache RTR 180 Non ABS on 7th October, 2015, but
since then I have been facing various problems with the bike, latest
is a strange sound coming from the front suspension when bike goes
into the pit, which the engineers initially tried to resolve by doing
some repair work on the cone set of the handle bar, but the problem
persisted then they replaced the bushes of the front fork, and after
that they replaced front mud guard supporter and after they took my
bike for 2 days and did something their own tricks after last visit my
bike's shocker is not working properly and coming unexpected sound
from it they increases my trouble by give 2 problems once which i was
facing since starting and now this shocker problem is well but still
both the concern still there.and finally today on 16/05/2016 i visited
again for shocker concern i reach GK TVS Service Center by 9 am but
they didn't start the work till 10:30 i wait after that i went to the
manager he said he will start the work in sometime again and again he
was saying the same thing after that i called to the TVS Customer Care
and register a complaint after my complaint i went again to manager by
11:30 he directly said that he will not look or work of my bike i
asked why he said that i complaint to TVS and he was angry on me and
clearly refuse to work.As I had expressed my concern that, this being
a new bike I have to undergo the torture from service center manager's
behavior and getting my bike opened up despite me taking excellent
care of the bike.

Hello,
I recently dropped my vehicle at one of your service centers in bangalore
Sri hari motors, no 20, mookambika complex,
New bank colony, amruthnagar main road
Konankunte
Bangalore ­ 560062

On vehicle pickup, supervisor mentioned that the belt was local and that should be replaced. Unfortunately, the belt replacement was done at the same service center 10 months ago. Later, supervisor accepted the fault and assured me the replacement. Further argument with the incharge person revealed that the duplicate parts are used sometimes. Also, the pack of new spare part looks genuine but the parts in the package is not original. Not sure if the service center is using genuine parts or not. I personally enquired about the service center with other customers and got to know that service is pathetic and not worth the money charged. Please look into the matter at the earliest. Have attached the invoice for details.

Hi I bought a tvs wego in November 2014 from kk tvs najafgarh. From the start I started facing problems with the scooty.
In one and a half years its driven head and the belt has been changed three times, spark plug is not stable, so many times I have pulled it on road to kilometers, the headlights are also defected as water goes inside while washing and rain thus head lamp is to b changed several times, after all this in last service the cost of service and parts was almost 3000 Rs, and after some time the scooty stopped working and I come to know that the engine oil is finished, I really can't understand how it is possible, the service center service is not satisfactory, the employees don't know how to talk to clients, I have extended warranty upto five years of scooty but whenever there is some problem in parts then I have been told that they are not covered under warranty.
This all is like hell.
I really didn't wanted to do a mail like this but the pain and embarrassment is now beyond the imagination.
Is there any way to get rid of all these painful problems ??

Regards
Amit Kumar
[protected]

Scotty no. DL4S CE 9089

My bike is TVS apache 160 rtr
Last paid service is not good only average
My bike sudenly skid today... then i see rear tyre position is totaly blocked...
Because drum bracks joint braked..
So i called a local machenic. He told me the drum brack joint scroo is not tight in service time... and brack padal also damaged now...
So now i want new bracking system and brack padal now...

Mein kashipur sa ranikhet ja rha tha achanak sa meri bike ki chain awaaz krne lagi meina apni bike ramnagar sub dealer satguru tvs per dikhai to meina mistri sa kha jara chain check krdo usne check ki aur kehna laga ki chain set beikar han change krna padega meina usse kha ki agla spocket daal dijiye abhi mein ayeka dalwa lunga kehta han ki ata hi nhi agla spocket pura set hi padega aur uska bolne ka tarika mistri puri baat sune bina hi chala gaya na hi koi waha supervisor rkha hua han jo han bhi woh baat tak to krne ko tayar hota nhi han meina apni bike haldwani mein dekhai to usne kha kuch nhi hua han bus chain ka lock awaz kr rha han aur usne lock nikal ke dubara laga diya meri bike thik ho gai pls aisa person ko authorized service station per met rakhiye jisse ki company ka sabse trust level brand sa bhi customer ka bharosa uth jaye ...yeh mera saath aaj paheli baar nhi hua han chain tak to tyte krta nhi waha ke worker ramps kha lagi hui han supervisor kha baitha rhta han baithna ka tamiz tak to han nhi customer sa relation company ko aga badati han kya company agla spocket nhi bnati han ager bnati han to kyu bnati han fir jab pura spocket hi change krta han worker chahe khrab ho yeh na ho apni marzi sa jissa pata han woh to bahas kr sakta han jissa nhi pata uska to ullu kaat deta han yeh worker apke ...

Sir i purchased a new apachi rtr 180.In coimbatore, vilankurinchi national motors., tvs showroom in november 2015., by the tym of 2nd service i complained that the right side scoop is more vibration., the showroom manager and working persons said that they ill order and, in a week. Now the 3months passed, till now they are not responding properly for any of my quireies., and they din change the product also., its getting very hard to drive in that vibration., very worst customs care., they are spoling tvs brand name.., now i need a solution. Hope that my complaint could be taken into your consideration..,

Hi,

Its been a no pleasure doing business with tvs services. Last time also i had faced big issue despite informing in advance that i wont be available to collect the vehicle (Tvs - wego) from kalamkar tvs, baner in the evening.
I was facing an issue with fuel leakage since last three days and so i talked with mr. Hemant and submitted my vehicle gettig assured by his words that my vehicle would be returned by the evening and a drop would be arranged for the same. I told him clearly that all the fuel had been leaked so pls make it sure that issue should be solved and also it would get dropped to my place later in the evening. But post that i didn't received any call from anyone of tvs saying my vehicle is ready and the issue has been sorted out. Only after calling hemant in evening around 5 i got to know that he is in hospital and somebody would call me from the service centre. Later i received a call from the service centre only to be told that vehicle is ready and i need to pay rs. 57 and can collect my vehicle. I told him, that i cant come, pls send some one to my place, its hardly 500mtrs and i would also pay him in the person. But the person didn't agreed and also when i told him to keep the key of my vehicle with the security, he didn't agreed on that too. I told him that i would come tom morn and pay in cash as i'm a genuine customer and hold a good rapport in market but he ignored that too. Later, i somehow managed to send my brother over there in rush situation to collect my vehicle as i was required to go somewhere imp.In evening, but to my wonder, the work even didn't happened in my vehicle. The fuel was even then leaking, i have an image and a video proof for the same.
Any now now lets talk about the issue in particular :

1. No respect for two year old customer.
2. No customised service when already been told about while taking up the vehicle in the day time.
3. Forget about the customer service, the work or the service for which the vehicle had been submitted at 12.30 of the noon time hasn't been accomplished till evening 6.30pm???

Hi team,

Initially i am glad to be jupiter family member for tvs.. But post 1 month of purchase i faced engine starting problem with my jupiter vehicle. The vehicle neither start by self start, with help of chouk nor with help of kick rod. Immediately took to service with 80kms runrate only. Even i didnt finish 1 year of warrenty and facing so many issues, purchase vehicle date (Date of purchase: 22nd july, 2015 with complete cash payment. Though we are giving regular servicing facing the same problems. Recently i have done 4th free service (21/04/2016) and today (11/05/16) my vehicle stucked on middle of road and not starting. Which is really not good and lost my emergency client meetings.
I need a service agent should come to my office at gachibolwly, hyderabad and rectify the issue within 24hrs or other wise want to take it as very serious matter.
I hop you understand how much problem iam facing with it. That is the way i am giving this feedback on the service and jupiter tvs brand.
I am realizing i chosen wrong decision to elect tvs jupiter. I complained so many times also for service related.

Vehicle details:
Vehicle num:ts07er3421
Engine num: bg$gf1601751

Vehicle purchase & service details:
Susheel motors private limited
Tvs motor company ltd.
6-19/3/5/b, opp: metro huda truck parking,
Hyderabad, telangana - 500072
Phone num: 23817646


Regards,
Pathiki madhuri
Cell number: [protected]
Land line number: [protected]

I have purchased TVS - Zest 110 from Vishnu TVS - Vagarayampalayam, Coimbatore - 641659. I purchased on 25 Dec 2015 and yet to date I have not received my vehicle book that too after many follow ups. This seems to be not good as per customer concern. take some appropriate action and need my vehicle book at earliest. We are totally dissatisfied with Vishnu TVS and TVS group.