TVS Motor Company Complaints & Reviews

I bought a new jupiter on 15th june 2016.In about 20 days yesterday on 11th july 2016 i encountered a problem in my vehicle. I had parked my scooty and when u came back and tried starting it i, it wasn't starting on checking i found the fuel leaking. On contacting the showroom i was made to wait for around 3 -4 hours till i recieved the service. The mechanic on coming said the fuel entered the filter. He rectified the problem but still somehow it gave some initial problems in starting on coming back when i discussed it with my husband he told me he has too encountered same problems in starting of the vehicle. For a person travelling alone it was a huge problem i am diabetic and i had to go through all this firstly waiting for the service and secondly insatisfaction with the product it had a bad impact on my health. I am very unhappy with ur vehicle and such a thing is not expected. I would be great if i am given a proper service and problem is rectified so that it doesnot trouble me in future else i hv to take other necessary steps.

I have just bought a new TVS Jupiter couple of months ago and is speed meter stopped working. I took it the showroom and they keep on asking me to come back saying that owner is not there and we can't change without owner permission.
Then at the time of second service I told them to change it but then also when i went to recieve my vehicle the speed meter stopped working again because they have not changed it. I went back and asked them about it they again start making stories that it was working previously and all that.
Bill date: 13-04-16
Reg no. : UP14CX2403

While driving (Rtr 180 new model which i bought in february 2016) on running the clutch broke and i met with an accident today morning while trying to apply brake. I complaint previously about clutch which had a crack to the service head in cuddalore raj vijay tvs. He told that spare is not available and he told me to go to pondicherry. Because of this only i met with an accident. If they had changed it earlier this accident would not happen. Your service centre doesn't have spare parts for new models. There is no customer satisfaction at al in tvs. Its the company who need to recover the problems in my bike.

Self started and kick started problem with in 15 days purchase on scooty. please immediate action. I need solve the problem.
very poor.

VehNo: TN 11 - S6096
Name : Arputharaj

I have purchased tvs jupiter millinor edition from hinjwadi pune showroom 4 or 5 day back, petrol lekage and starting of vehicle issues has been faced twice since when i purchased... Dealer has sent the mechanic to fix but later it has again appeared. Please note lekage of petrol is a seroious issue and vehicles does not has a provision to stop fuel flow by the user of vehicle. This can cause a mishap need to be addressed seriously and immediately. Reported the issue to the dealer mr. Sachin and concerned manager but no such seroius response has been received... It has been really troublesome experience for me.

Sir, i have purchased scooty pep+ silver colour in lakshmi automobiles, bellary, karnataka on[protected], the problem with this is, they have not issued the mirrors till now from the date of purchase, though they have given the receipt for "mirrors pending", when i called them to ask for mirrors they are somehow telling excuses regarding it, so i kindly request you to take action on this & fix my problem, thank you.

Dear concern,
My self gulzar ahmad new delhi, using a tvc jupiter purchased 8 months back from new delhi.
I went to kurukshetra on 05/07/2016 by the jupiter where the scooty, belt broke on the highway.
I called green tvs service center supervisor to help me but he did not help and talk me like an enemy.
I never expeted this from tvs.
I was really dissappointed by you guys.
You are running a big brand but your customer service is very poor.
I will never suggest to anyone to purchase tvs vehicle anymore.

When i was in need i did not get.
I will sell this jupiter and purchase bajaj or hero.
Atleast the provide good customer service.
Its my first and last experience with tvs.
I am really soryy that i purchased tvs.

Regards,

Gulzar ahmad

A paid service have been done from tvs service center chandigarh on 23/05/2016, after some days bike got stuck on the road, i revisited service center but they did nothing and after three consecutive visits to service center issue doesn't got fixed, even the behavior of the staff was very unprofessional, no job card was given to me after waiting for so long. now they are asking for more money.

I have wasted a lot of time over there, may be if the service was done from any local vendor that would be better. i suggest everyone not to go there for the service of bike.

Initially when i purchased tvs star city plus mileage given was around 60- 65, but till now done 3 services and purchased bike 5 months back, after 2nd service the mileage got dropped to 30-35 km/liter.
I have purchased bike in same showroom and given service for 3 times in the same showroom in Hosakote.
Request you to resolve this issue ASAP. According to company standards, they have given mileage of around 85kmpl, at the time of purchase they told that, customer feedback is 70kmpl.

I havent got a charging point in my apache 200 4 v ... One more thing is missing according to manual... My bike was already traveled by someone as trip meter shows 9.3 km before i used it ... And it shows highest speed 160 kmph as recorded but i have never reached even 80 kmph i got used bike from showroom

I purchased in the year 2012 . Recently 5/5/16 done service at authorised shop. after service given lot of trouble, which are clutch plate and gears spoiled.Again vehicle took into service shop same informed to works manger. he told me that clutch plate and gears to be changed. Done the same.
my vehicle no AP 10 BD 1353 travelled km is 8000 above till date . I just want to know that for such less KM's is it necessary to change the clutch plates and gears. So I am raising a compliant against this TVS SERVICE.

I have pusrchased new scooty pep+ from ks motors jaipur on 28th april 2016 and scooty did not start before first service so i book complaint to ks motors and after one day they attend the scooty and informed me that petrol pipe get choked i was surprised to know this that how the pipe get choked in such a earlier period but believe on ks motors and thanked them for help but again on 27th june it did not start so again i call ks motors they informed me that plug was choked and now you will not have any problem if it not start again then we have to look for major manufacturing defect they also informed me that if it again not start then according to company policy we will change the scooty and to my bad luck it get same problem today on 4th july2016 i was in problem becaouse my daughter get stucked in the twice and she has to drag the scooty al the way to home please look into the matter and help me to ch

Sir I have purchase a Jupiter on 20september 2015.then day after it have some noise in engine. I go to take first service and ask about that noise. They tell me dont conscious you have one year warranty. And I back with my Jupiter to take first service but engine make noise continoue. time tocome second service I thought now I will go whr I have purchase my Jupiter. It is Enzype at galta gate, Jaipur. He also to committed to solve this but...

I service my vehicle regularly. Recently I had a complaint that my vehicle gets struck in between while driving and not able to drive after that. So the service centre charged me nearly 10, 000/- for replacing important parts in the engine. Even after that I'm facing the same issue again and again. The service centre person serviced the vehicle, even after that I face the same issue. I travel in late nights, when my vehicle gets struck in the middle of the road, I'm scared of my life that the vehicle on the road will hit me. I become very tired by pushing my vehicle from office to my home in the mid night. I request that the problem may be identified properly and a permanent solution needs to be provided for me by the company.

My vehicle Nu KA03EY3091 start city, I service in sri Giri service in Tumkur, after service I getting different problems ( head light mask shaking, indicators not working, steering handle wobbling chain noise) after one week psfu call coming I registered all those problems in psfu is offer again visit service center. After one week I visit service center one hour waiting no response and no caring and no response authorized person all come I ask person those problems but not doing anything simply walking he telling wants two days time, I told him, am waiting now only do work but person not caring my concern very bad experience in that service center I given psfu 0 ratings, I wasting my valuable time, money, I lass my work.

Maan lajpat nagar si jupiter li h mujhe uska next day si problems arhi h me showroom gya the but vahi kuch kaam nhi hua mere . Name atif mobile number [protected] .

On 16/06/16, i took Jupiter there s problem in moving handle, it seems that fitting or shape is not proper like honda activa, or it may be problem of assembling.also at inner side body is not proper fitted, means where we put feet.now i feel i did mistake on taking jupiter tvs the show room technicians are also not skilled like of honda...so when i move the veichel during the turns i feel uncomfortable. While other scooter of this range does...

10 time servicing but cant solve problem now they cant response me also online complain 4 times but tvs officer all ways closed them no one responce to me ijust purchased my bike 1st january 2016 and give 10 times in cervice center to solve oll lickaging from engine now they say to me we cant do anythig for you
online complain no 71438
they also dont responce tvs officer mo no [protected]
mh pune

Dear Sir,

As per advise of Mr. P. Rajesh Kumar (Vasur ) I have mailed on 21.06.2016 to Mr. Manoj Sahai ( TVS Manager Kolkata) are as under ... but Still I have not received any positive reply from their end .

Kindly take it seriously & short out the same as soon as possible.

Thanks & regards
Suman Nag Roy


Dear Sir,

Subject: Smart Card / R.C.Book not received after ten
months
To: manoj.[protected]@tvsmotor.com
Date: Tuesday, 21 June, 2016, 6:36 PM

Dear Manoj Ji,

As per my telephonic conversasion I am sending the trail
mail to you which I have send several times to your
company
from last two months.
Kindly go through the mail for detail, also I am
highlighted some valuable points for your ready
reference...

1.TVS WEGO 110 CC DRUM, PURCHASED FROM SHAW AUTO CENTER, 108
/ 110 B.T.ROAD, I.S.I BUS STOP, KOLKATA -700108,
DUNLOP AREA ON 14.08.2015 WITH FULL PAYMENT
& SUBMIT REQUIRED DOCUMENTS.

2. REGISTERED ON BARACKPORE RTO ON 15.09.2015 REGISTRATION
NO WB24AF6304 & ALSO SUBMIT THE PAPER TO SHAW
AUTO CENTER .

3. CONTINIOUS REMINDER THROUGH WHATS UP & PHONE CALL
TO
MR. AMIT (OWNER) MOBILE NO.[protected] & COULD NOT
GET
PROPER REPLY FROM HIM. ALWAYS TOLD NOT RECEIVED FROM
BARACKPORE RTO.

4.AGAIN SUBMIT THE ALL DOCUMENTS ON 21.05.2016 LIKE
INSURANCE PAPER, TAX TOKEN, ADHAR CARD, PAN CARD &
REGISTRATION SLIP WHICH I HAVE RECEIVED ON
15.09.2015.

5.COMPLAINT TO YOUR CUSTOMER CARE WITH DETAIL ... AFTER
THAT RECEIVED CALL FROM SHAW TVS, TITAGARH FOR
SOLVED OUT THE PROBLEM.

6. VISIT SHAW TVS TITAGARH ON 28.05.2016 & SUBMIT ALL
DOCUMENTS AS PER THEIR REQUIRMENT & WRITE A LETTER TO
BARACKPORE ARTO FOR NOT RECEIVING THE R.C.BOOK . AFTER
THAT SHAW TVS, TITAGARH TOLD ME YOU WIlL GET THE
R.C.BOOK WITHIN A WEEK. BUT NOT...NO
FURTHER COMMUNICATION FROM THEIR END...

7. AS PER YOUR CUSTOMER CARE REQUEST I HAVE PHONED SEVERAL
TIME TO MR. ARINDOM YOUR KOLKATA TERYTORY MANAGER, HE
TOLD ME TWO WEEK BEFORE POSITIVELY I WILL GET THE SAME
THIS WEEK .AFTER FAILURE THE COMMITEMENT HE DID NOT
PICKUP MY PHONE.

I think you understand my problem... I have move like a
ball here & there .

Please solved the problem because you know the legal
problem
at Kolkata ...

Thanks & wait for your reply ..

Suman Nag Roy
Phone No[protected]


ConsumerComplaints.in › TVS Motor Company › TVS Motor
Company — Smart card not recd registration no.
wb24af6304
dated 15.09.2015
TVS Motor Company — Smart card not recd registration no.
wb24af6304 dated 15.09.2015

1 Review
Suman Nag Roy on Jun 13, 2016
Add a Comment

I suman nag roy have bought a two wheeler tvs wego
(Registration no. Wb 24 af6304) on 14th aug, 2015 from
shaw
tvs sub delear, name shaw auto centre, 108/110 b. T. Road,
kolkata 700108 (I. S. I. Bus stop) area dunlop & it
has
been registered at barackpore rto on 15.09.2015. But still
i
have not received my smart card / r. C. Book. I visited
& phoned several time to the showroom, but they give
me
different excuses time to time like smart card is not
available at barackpore rto / puja vacation offciers are
not
available, the last one is all officers are busy for
election duty. Last saturday that is 28/05/2016 i have
visited shaw tvs main delear, titagarh on their request to
short out the problem within seven days also i have writen
a
letter to barackpore arto for not received the smart card
(On their request), but still i have not received the
smart
card nither any positive reply from their end. Also i have
talk to your kolkata terytory manager mr. Arindam on
10.06.2016 regarding this issue he told me after taking
status he phoned me, but i have not received any call from
him also. Now tell me what i will do? As per goverment
vehicle act smart card / r. C. Book should be delivered
within 45 days to 60 days to the owner of the vehicle
after
registration date. Then why i have not received the same
till now, after nine months
Also i have complaint to your head office on 18.05.2016
vide
call ref no. 40411 & your customer care department
also
update to me the problem will be shorted out within seven
working days... But i have not received any call from
their
also.
Please suggest me what i will do?

Kindly look into the matter urgently.

Thanks
Suman nag roy
Ponne no.[protected]
145/a ashokegarh east
Dunlop
Kolkata - 700108.

Dear Sir,

I have bought a tvs apache rtr 180 on dated 08.06.2016.
But after payment they don't give manual book & warranty paper of the vehicle and told we have no manual, we will give u within 15 days but it is already 21 days passed, they aren't either communicate me neither receive my phone.

So kindly do the needful as soon as possible.

Regards
Anjan Kumar Mahapatra
[protected]