Uber India Complaints & Reviews

Hi i have cancelled my 1st order on iber eats but fee not refunded.

Uber eats guy told me on first order there is full refund if i cancel the order and due to some emergency i did on able to take the delivery so i cancelled bit still uber eats order fee not credited to my paytm account.

Please check as soon as possible.

Uber eats mobile number : +91-[protected]

It was 1st october 2018 when i had booked uber cab at around 9:10 pm to drop my family member to airport. When i called the driver, the call was not getting connected and was getting forwarded to another number (As usually every uber driver does) and was not picking up the call. Waiting for around 45-50 minutes i booked ola cab and after sometime i got a message that uber has send another car with another driver. So i was waiting for his call to come because i had not cancelled the trip from my phone as uber was charging me rs.105 for cancellation as it was not my fault. Still, i did not receive call from the another driver and the most shocking thing he did is, he cancelled the trip from his device stating that the passenger cancelled the trip and uber charged me rs.105. I lodged a complaint but my problem didn't solved yet. I hope it gets solved as soon as possible. This was the most horrible trip i gone through.in future i will never prefer to travel through uber and will not suggest anyone to book also.

I booked this uber for airport and driver accepts later after 15mins he called and said he cannot come as he is far and he told me to canceled the trip.
And i asked him will u please cancel as i am getting late for airport so i will book new cab, he replied i am busy i will cancel it after 10mins. He was so rude while speaking and manner less
Take a correct action against him.
I will mail and give my feedback every where

I would like to inform you that due to unbearable & abusive behavior of Driver, I can't work in such an unofficial atmosphere.

Today I had booked Uber and he came and went without rooting. I said to him that at 7 o'clock my train, and yet did not take it. Therefore, you are requested to understand the driver and impose a fine on him. So do not make such a mistake in the future. I have kept the seat of the lower driver.
So all of this is done by mistake of the people, so I have a ten thousand rupees against you. Because the person is not doing the attention of the people today, the driver is so fanatical. If you do not give this amount to the people, then I will go to the Consumer Court.

Therefore, it is requested from the Complaint Board that you pay attention to this art and help us.

Kanj
mo. [protected]
[protected]

I ordered 2 veg rice items on 30/09/2018 order
Code #1f232.. But i received 1 non veg schezwan mix rice instead of veg rice... I wanted to exchange immediately when i searched there is no customer care support to inform... I just put msg a msg reporting this in help queries but there are no persons responding to it... Waited so long for reply & thrown out the food & asked for refund.in the night their person replied we received ur query we will look into it. I asked for refund again as i cannot exchange rotten food.. Since then there is no reply.. No solution to my query... I request you to tell them to maintain a proper customer supporr system..& not to waste customers time & money... Many other food deliveries have an instant support like chat session or calls.

I am writing this complaint little late - apologies for that.

Date of the incident: 15-aug-2018.
Client: uber app user.

I booked uber taxi for a pickup from tambaram-madambakkam to chennai central on 15-august-2018 (Booked 13 hours in advance). The booking was confirmed and uber sent the driver's contact details.

On the day of journey, the 15th: i was waiting at 5:30am in the morning for catching train to bengaluru at 7:25am. The uber app was showing that the taxi is coming nearer to my home. But till 6:00am, the cab did not reach. I was waiting on road and watching to receive the taxi. But, it never happened. I called the taxi driver many times but did not picked the call once. I then cancelled and booked olacabs.

I should thanks ola cabs a ton, because, i booked at 6:00am and the taxi reached my house at 6:10am and understanding the urgency, the driver made us reach the central station by 7:15am. It was the travel for joining a new job in bengaluru.

Sad,
Karthikeyan.

I took a trip from rajajinagar to electronic city on 30th september 2018 by uber cab, through electronic city toll flyover, since i had plans to travel to and fro again towards city, so i paid and bought a day pass toll. But uber charged me toll of 47 in my invoice, since i was cheated previously by uber i checked invoice immediately after my trip, before making payment to driver, i discussed with driver about the toll rate in invoice, he told me that he cannot do anything, i can complain to uber to claim that amount from uber directly. Despite of submitting all the proofs, uber customer care made some excuse and is not ready to refund the overcharged toll. Later the same day, while traveling with uber, we discussed with that uber driver about the previous issue, he openly admitted that uber is doing this with most customers and all customers are complaining, also some times there are cases where they don't pay back toll to drivers, and if drivers insist more uber threatens drivers to cancel their taxi license with uber, so drivers keep quite. Then i understood it is a clear case of looting customers. I decided not to use uber again. I don't want to loose hard earned money to some taxi service. I hope some serious action is taken again uber.

Hi,

This is sriram nammi from hyderabad infosys.

I am very disappointed by the drivers behavior.

He had charged extra amount fro toll gate.

I have booked uber cab on 28th sep 2018 at 11:52 am from peerzadiguda (Shankar nagar) to shamshabad.

He had took the oor route and asked us to pay the toll amount (70/-).

The driver was very rude with us.

Please take an action on him.

I have a registered mail id [protected]@gmail.com with uber.
On 23/9/18 i had booked a ride from rcity mall ghatkopar to bhandup west. We waited for almost 20 mins and then called the driver. The driver said that the car had broken down and he wont be able to come to the pick up location.
After a long wait we took another ride to bhandup.in return an amount of rs 47 was wrongly deducted from my account. What is this 'dadagiri' that uber is resorting to?
Why will i pay for something that is wrongly deducted.. It is like the extortion money that you take from the customer

I have paid rs.114.58 twice wrongly for my single trip from e pocket sarita vihar to kfc kalkaji new delhi on 28/09/2018 and you have accepted it. Till now i did not receive the amount. I will lodhe a complain to your ceo if you do not return rs.114.58 immediately. Please reply in my mail id. How you can charge double for a single trip???

Niranjan thakkar
[protected]@yahoo.com
[protected]
[protected]

Gentleman, i booked cab 9.15 am 29th sept 18. Booked tata indica. Contacted driver gajendra. Gave directions. After long waiting find driver has cancelled it on his own. Once otp is issued it is commitment with legality. No message or alternative arrangement from company.. Very unprofessional and deceitful. A senior doctor - had to miss important appointment. No customer friendly system. Runs on whims of driver. Would you compensate for my time and inconvenience. Will you act. Will complaint on other consumer welfare sites. Dr h k kalia. Indore.

Driver name : Shibu
Vehicle : Tata Indica (TN37CR7516)
He was very rude to us starting from the phone conversation after we booked the ride .. It was night and traffic was hectic along with heavy rain .. And when we told the driver our location he told he won’t come inside and asked us to come outside of the complex gate and wait in road .. we explained it’s raining heavily and that I am pregnant and can’t wait in rain .. He snapped and disconnected the phone and reached the spot after few minutes .. when we got into the car he was very rude and when we asked why can’t he come inside, he asked us to get down if we don’t like to travel in his car in the middle of the road where it’s raining heavily . We told we won’t get down and the argument went on and on .. I don’t know how we trusted him and went on his car but somehow managed to reach the destination . Even though I didn’t mention anything about complaining About his ride, he was keep on telling that if I complain about him anywhere he doesn’t care and he is the owner of the car and he doesn’t mind anything . Please take necessary steps and it was one terrible experience with Über which made me think twice before booking another ride with Über in future . It was only 25% of his rudeness what I wrote here . Please do the needful . Thank you .

I have booked pool cab from botanical garden to vasundhara ghaziabad at Rs.119 only. The co-passengers were travelling to delhi. Driver took me to delhi first to drop the co riders first and then reached my place in vasundhara. At the time of trip completion he asked me to pay Rs. 224 and at that time it was not showing any such amount in my app. Now they have imposed Toll charges on me saying that you were in cab that time when driver moved to delhi. This is completely cheated and they are making fool of all. There is no such customer care instead of auto generated macros.

20/09/2018 UBER INDIA SYSTEMS PVT.NEW DELHI IN 1.00 Cr
20/09/2018 UBER INDIA SYSTEMS PVT.NEW DELHI IN 47.25 Dr
20/09/2018 UBER INDIA SYSTEMS PVT.NEW DELHI IN 1.00 Dr

I was booking a car and it said confirmed, post that immediately I got a message saying that unfortunately, there's an error and the booking is cancelled, whereas I have been billed for amount of Rs. 47.25

request you to please look into this asap and refund the amount back to my account

Whenever i subscribe for ride pass, drivers don't agree to come to the pickup location, on top of that they say that they will reach soon but don't come and then they tell customers to cancel. When i book without pass they are there within no time. I don't understand if you cannot give service at cheaper rate then don't give options. Don't fool customers.

Dear Uber,
I have no complaints against service what you offering to us and even you are the best for most o[censored]s but in my last ride I was come across by driver in Induction to the drivers your officials were suggested to speak English or Hindi rather than Local Kannada Language in Bangalore. This is not a good sign o[censored]ber to impose a language to speak or communicate other language which he does not know. We are looking for better service from you. In driver known language you purposefully not mentioning local language (Kannada) this is not at all tolerating matter to people of Karnataka and I am expecting satisfactory answer for this all such a nonsense activity is going on in your Uber.

Uber is a curse and treats its customer as ###. No emergency contact/HELPLINE number, illiterate drivers and pathetic rating system. Recently I booked a cab for my wife who is pregnant and the driver come ther after 20 minits and park his car before location ahd west my time more 10 min. and till the time she is standing at pik up point now she lost her petitions and i call that driver then he says i am having tee wait for more 10 min. or else cansel the trip or book another cab. is this way to talk with customer?? . THE CAB NO MH02EH5746 I have messaged the Uber support using their app feature as mentioned, but I don’t think anything will be taken care of, as I haven’t received any update on my earlier grievances still. But women/family safety is something I won’t let go. India would be better without such foreign companies like Uber and Ola, on which we can’t take any serious actions by law. A new Indian alternative should be there, answerable to Indian law, and with responsible, cultured drivers.

UBER CAB NO MH02EH5746

Dear sir
I booked a cab today with my mobile no [protected]. When i called the driver, he asked me dropping point. When i told my drooping location. He told i will not go you take other. I asked ok you cancel he told ok. But he did not canceled. He was roaming near my location for some time. And after 10 mint he canceled. Even in between that i called him but he did not pickup. Please take proper action.
Manish kumar
Mobile no [protected]

My name is tushar nadkarni mobile number [protected]. On 9th sept i booked uber from dadar as i was in the train traveling from goa to mumbai i had passed kurla and almost reaching dadar. We booked a uber and told the driver will reach in 10 minds the driver was very abusive. I gave the phone to my wife and he began to a use my wife. I sent the call recordings to uber. As the driver forced me to cancel the trip and i got a cancelation fee charge. I ha e to book another cab from dadar that's a local cab was cheated by that driver as well. Uber premium promises the best driver services me and my wife were welcome with abuses. Uber is not concerned out. We need a sticit action to be taken a d uber need to compisate on all the streess as that to go through on 10rh sept.

Today i was at park street kolkata in front of park hotel waiting for the uber cab. I got the cab and the driver asked where to go i told him the destination he then told me to cancel he can't come as he is 5 km away from the pick up. Similar situation in the rest 6 cabs. Same destination refusal issue. Then i. Told them to cancel from their end as i cancelled too many cars. Coz uber was not taking my booking as i cancelled too many cars. It's not my fault. If the driver don't want to come what shall i do... Moreover i'm a regular traveller in uber only. Everyday i pay almost[protected] as oi er the rate varies. But still i gave to get harassed like this then i'm sorry to say in future i'll not avail uber and i'll complain to the highest authority. Check my name u will have the data supporting my ride everyday. I don't get any free rides also yet i had to experience this harassment in the middle of the night.. Shame..