Uber India Complaints & Reviews

Our area manager named 'akshay bhati ' is not responding us properly neither attending calls, always be in frustrated mood and can't talk in proper way. I think this is not the way to behave with is, a business provides company a proper gate way. I request uber team plz provide us new executive.
As soon as possible. I think my words will treated seriously by uber team...

Thanks

Hi i am being highly paid for the route i booked.
09/04/2018- route from velachery to okkiyam pettai (Chennai)
When i booked it was 140 and when the trip ended it was 204. We took the same route, no stops inbetween or no longer distance. They are charrging for both toll entry and exit. Why should i pay both entry and exit, when my ride is one way. And they are charging toll rate more than what they ask in the toll gate.

08/31/2018-they are also charging more min by min for the same route like hell. Usually for koyambedu from velachery even though demands are high it will not even cost more than 350, but 08/31/2018 its almost 640 rs. It's too much.

Uber is sucking the money like blood and cheating people by charging more. We are booking cab for many reasons for comfort, for easy commute and for elders when they cant travel in local bus. But uber if they charge like this how will people go in it.

Aakash, Pune. I want to know what kind of service are you providing? I ordered food just now and delivery boy(SURAJ) was not getting the address inspite of having map. I told him the direction and after 20 mins he came to my door and started shouting with a very loud voice that I dont have knowledge as to how to pin point an address in maps, that is okay. I showed him my address in my ubereats app in the map. After that he got angry and told me to take the keys of his bike and go search where is the landmark which I put on the maps. I told him politely that please do not shout as families live here and we are tenants else I will complain about you, on that thing he told me if I get a complaint I will come today itself in your house and will hit you till you are dead! You are lucky that I am in your building else I would have shown you who I am! Seriously is this your delivery boy? I order food from Uber eats 3 tomes a day and no one complained me that your address is wrong. On top of this you do not have any customer care number. What if he comes to my door? Are you ready to take the resposibility? I have this messaged saved. I hope you get the seriousness of this and will take the action accordingly, Thank you!

Date: 31/08/18, 5.07 pm
Driver: tarun
Honda amaze
Cancellation fee: 47.25
Dear sir,
Recently i have had a very bad experience with uber. I had booked a car. It showed that the car was 1-3 min away from where i was standing. I called the driver who asked me where i was. As soon as he heard where i was he started talking rudely and asked me where i would go. As soon as i told him he told me to cancel the trip. When i told he is just 1 min away from where i was standing he picked up a fight and tells he will be very late. After that he also lied that he will come after 15 mins which he never came. I kept on waiting and he cancelled the trip. I was deeply hurt and harassed by his behavior as he was fighting and was extremely rude. Then i see that money is deducted from my account. This is sheer nonsense. I was harnessed and left waiting and the driver behaves wrongly and cancels without coming anywhere near me and i have to pay the cancellation fee? Please take strict action against the driver and remove the cancellation fee at once. I feel such drivers should be banned and are highly unsafe for women. Hoping you will take action as soon as possible.

Dr. Amrita sengupta

Hi, they deducted 1260 from my Paytm wallet without Reason. When I called them, they did not assist as they said onpt drivers can calm on this number. I dropped them email on every possible email addresses, but got response after long time. They promised me to refund money as it happened because of technical glitch. Till now I didn't receive my money. They should be penalized to refund my money with interest. Or please say no to uber everyone

On evening of 29th August, 2018, I booked a uber pool. Drop location was PhonePe office, Koramangala. However, driver stopped at HSR/Jakkasandra signal took a U-turn, refused to go to the destination and dropped me there.
On complaining to Uber to, they refused to acknowledge the issue and said that dropped location was indeed the signal where the driver completed the trip.
This was not the first time I have had issues with Uber. I'll bring those issues to attention separately.
If this forum can help even raise this issue in consumer court, I'd do my bit.

Uber is a white collar cheat and fraud IMO and needs to be brought to justice. No wonder their CEO and company had been accused of the same thing in the past and this is seeped in their culture.

Because of there technical issues, i have to reorder from other food delivery platform. & even i was not able to cancel my order because whenever i was opening the app after 5 mins of placing the order, there they show we're not available right now. There they show estimated arrival @1:30 but then there server downs & @2:00 i got call from the delivery boy that my parcel was arrived. What the hell is this?? Not only customer but also delivery boy also were in trouble that even delivering food at night where destination is far from the particular restaurant, anyhow they have to deliver. But due to these reasons customer will not attempt the call & delivery boy just attempting alott & got frustrate.

I already raised this issue with uber customer service but no use. After paying 100 in cash to the uber driver for waiting time and the trip ended my online bill got updated with the waiting time charges again. I reached out to customer care for this to compensate my amount in the bill. They simply denied saying they are not 'accountable' for payment done in cash to the driver when the option selected was paytm. First of all i'm not informed by a mail or msg or anything that my bill is updated with waiting time charge, i only realised after paying the driver. Second thing is when the driver is uber employee who else is accountable for his mistake if not them. I'm lost trust in uber and seriously disappointed with their irresponsible attitude towards customer issues. Until i get my bill compensated i'm not going to use uber app anymore. I demand justice.

Uber driver : rambabu
Ts08ua8179
Hyderabad

I booked a ride from salt lake sector v to mullickbazar park street. I spoke to the driver, he asked about my drop location. Once i said, he hung the phone and cancelled the ride. After this i rebooked and unfortunately got him again. He again cancelled the booking and did not even pick up my calls. The driver’s name was afsar using the phone number ‭+[protected]‬
Unfortunately there is no contact number or a provision in app where one can complain about the trip not taken

Hi, i am dr manjunath. My fiance booked a cab via uber through her number 8792#.. On 31/8/2018 at around 10.30pm from chamrajpet to majestic railway station. She was in a hurry to catch the train, and she has dropped her phone in the cab. The cab was a sedan with number 8364. Kindly send me the cab driver details or ask him to contact us and return our phone. My fiance is on board a train now, without a phone. She can't log into uber account without otp. We can't contact the cab driver as we dunno his number. There is no helpline number o[censored]ber so can't call them either.. Come on uber u ain't user friendly.. How to contact u and get resolution in such a case. And these dishonest cabbies.. I m never boarding an uber again nor will i let any of my family members..

Sir,
I have booked uber at 10.06 am today on 31.08.2018 for my office being a heart and kidney decease patient as i am not able to travel by metro.I have been using your Uber taxis for the last three months regularly in the morning and evening .Today the driver whose no. was [protected] Pawan Uber Driver having Maruti Suzuki Wagon R Car who was allotted my booking was just 3 to 4 minutes away from my location .First he did not picked the phone to attend the call again he picked but he bluntly refused and told that he is in R K Puram far from my home location, where as his location can be seen at that time near by my home.I asked him to cancel the call if he is not interested but he again refused to cancel the call finally i had to cancel the booking.after that no car was available at the reasonable rate and finally i came by private taxi.
If your company is appointing theses type of drivers who dont take call and lie with the customer the image of your company will be in wrong in the mind of the customer.
I request the higher authority of you company to take strict action against these type of driver to avoid such harassment to the public and your regular customers.

Hoping and early action and reply from your side.

Regards

Chander Shekhar
Sr. Executive M/o Communication & IT
Mob-[protected]

Hi Team,

I have an UBER a/c with mobile number [protected] and Im an loyal customer with uber india but my uber ID has been blocked for no reason. I gave number of called to customer care department but no one is ready to take a complaint and neither responds properly to the query.

Request you to take necessary action at the earliest and un-block my uber id at the earliest.

Im even posting the same on the social media as im feed up by calling to customer care again and again.

It was an urgency to reach airport. I booked uber, driver almost came near to my pickup location, while i am seeing the car coming towards me. Uber driver suddenly did u-turn and went back. When i called him he said his car got problem sorry.

Without i enter the uber car, without he dropped me at drop location.

I got billed for rs 130 as due to pay to uber. This is ridiculous.

I have took another taxi and went late to airport almost was about to miss my flight. When asked the driver he said he don't know any thing.

Now uber support doesn't respond at all.

Dear team, i just boarded a cab from the bangalore airport around 11:50 am morning. We were standing in the line where this supervisor who addressed himself as mr rahul was an absolute ill mannered person. I was standing in the line and my friend was along with me who was just walking around, this mr rahul started shouting to him calling him bro ur supposed to stand here. Uber being such a reputed company how can u appoint people like him who has no manners how to talk to a lady and when i asked him who the supervisor is he proud said that he is the one. He told me i can complain against him he doesn't care. I mean u guys are here to help or giver us orders shouting at us. This is the first time i have ever experienced something like this in uber where the supervisor himself acts like a boss to the customers and says right on my face to complain i don't care. I would have never written about anyone like this but this is absolutely not done to any of the customers he attends like this.

I am in chennai and i was about to travel from urapakkam to vandaloor on 30th august 2018, time 22.56. I booked a chevrolet enjoy car and the cash amount was 150. I tried calling driver mr. Thanigaivelan but he didnt picked up the call and made me to cancell the trip because the car was also not moving and was shown as parked in some place.. But i got a cancellation fee of rs. 150 which is unacceptable and was caused because of drivers fault. Please do consider this complaint and take necessary action.

I have saved my home location and work location. Every morning and every evening when i book a cab through uber, it shows me nothing less than 300 rs. Per ride siting the reason of sruge pricing and that more cabs will be visible due to this. My ride takes rs. 164- 180 on normal days, inspite that all taxis these days have cng. The price is already high in uber and also other such service providers and top of that they charge 2-3 times the price on every ride. Why? And if they are charging so much then the waiting time for the taxi should be less. But the waiting time is also not less. The taxis are atleast 6-8 min away. And many times even 10-15 minutes waiting.
Why is uber charging such an exorbitant price?
The government has not provided any transportation services properly in noida, and we have to pay the price on addtion to the taxes we pay for services. And then the government allows providers like uber and ola to do so. They are not regulated. This has just become like private airlines. They can charge what they want. There should be some regulation on th upper limit that providers can charge.

I booked a trip with uber last evening and i had a really bad experience. The fare was decided as rs.360 but after a while the driver stopped at a cng station for filling the gas for about 10 minutes.
Moreover he took us from a long route
At the end the fare was increased to rs.474. After discussing it with the driver the driver behaved rudely and denied his mistake. It was a very unprofessional and irrational behaviour by him.
And with uber services it is really hard to find a complaint portal. I was really unhappy with uber services and would never prefer it again for a ride.

I booked a uber cab on 01.07.2018 and there was 130.56 in my uber wallet.
I wanted to pay by cash for my trip so i kept off the auto debit from wallet option in the app.
Post the trip i paid the driver in cash and my wallet balance was still there.
Now last time i saw my balance was showing as zero and amount adjusted with my trip.
Uber charged me double for the trip.
I paid in cash as well as my wallet balance was deducted.
Please help.
Sandeep koul
[protected]

Sir,
I book a cab on[protected] at 5:00 am from moosarambagh to nampally railway station which shows that it will reach with in 7 minutes to the pick up point. The vehicle details is toyota etios & driver is (Veera swami)
I'm very sorry to inform you in spite of repeated telephone to your driver mr veera swami (+[protected]) he is not responding and finally called him with my another number at 5:40 am he pick up the phone and says that due to some personal work so he canceled the booking due to this my train to delhi was missed then i took a private taxi to kazipet to catch my train. I'm very surprised about a thing that because of the driver cancellation you have charged fees from me where as i'm incurring laws for private taxi of rs 1, 500 due mismanagement and not providing satisfied service by your driver as well as you it leads to your reputation i can't expect from an international company like you.
If you are an gentleman and reputed international company with a international standard you written off my cancellation charges and laws incurred by me (Rs 1, 500) credited in my account. I returned back from delhi today so that"s was the reason that i'm mailing you today
Awaiting for your early satisfied and gentleman reply
Your's
Chirag gupta
[protected] / [protected]

On 24.08.2018 i booked a cab around 15.42 hours from everest house to 7d raja santosh road, alipur, kolkata
At the time of booking fare was rs.114/
At 15.47 i got sms "your driver has arrived. Samir is waiting at your location in tata indica.. Wb23c5335
After sometime i got another sms"ooops, it looks as though your trip has been cancelled by the driver. Hang on while we find you another uber - we'll send you an update."
At 15.51 i got another sms" dear ramesh, your trip is confirmed arriving in 8 mins car: maruti suzuki swift dzire wb19h6831 driver: hassan.. Ph no: [protected]
At 16.07 i received another sms "dear ramesh, your driver has arrived. Hassan is waiting at your location in maruti suzuki swift dzire wb19h6831.
At 16.18 hours i received another sms"ooops, it looks as though your trip has been cancelled by the driver, hang on while we find you another uber - we'll send you an update."... Which they didn't.
When at 16.37 hours i tried to book another cab for same destination with same pickup location the fare shows rs.194/ instead of rs.114/
My quarry is:...
When a customer cancelled his trip by any reason, you charge for cancellation?
What when your driver cancelled the trip, what a customer will do?
The above incidence shows in humanity, harassment, negligent service and breach of trust.
Rate of fare escalated within half an hour around double.
I am a medical practitioner i was in urgent need to visit my patient, due to your cold shoulder attitude my patients condition deteriorated.
Pl let me know how a customer will get proper help from you and your ill mannered driver.