Uber India Complaints & Reviews

Uber does not provide a proper customer service platform to address the issues faced by the customers. For the number of customers it serves, it is severely inadequate in catering to the challenges faced for the fee it charges. Only a limited standard set of options can be selected for the queries and there is no distress number provided in case of an issue. The customer service also has a very standard reply pattern that it uses and doesn’t...

My uber account showing due amount for rs 36 however the driver cancelled the ride, remove it from my account asap so that i can book my further rides. I will not pay for the driver cancellation. This is really annoying whenever you go to book a ride it shows due amount, this has to be removed from account. Why u people don't see the reason before putting any due on customer account....

I took 2 rides thru uber auto.Kondhawa to satara road. Auto fare was 91/- Amt paid thru Paytm. Still driver demanded cash.sayibg he didn't receive. I paid cash. Amt deducted from paytm too. Next ride was from dhankawadi to lotus court. Same thing happened. I ended up paying 41 rs in cash. Again amt was deducted from paytm. I want entire money back....

I had raised many concerns with uber support team and all in vain., i am not sure if there is anyone who really cares and is responsible to hear customer query and support it accordingly.

This is regarding my 5 rides when i was in noida-delhi - india.

On 27th august 2018 at 8:55 am - i did not received my invoice copy yet
On 27th august 2018 at 5:11 pm - i did not received my invoice copy yet
On...

My name is rashmi panwar and my uber account was randomly blocked with any reason. When i tried checking with them i was directed to a web page and tge reasons listed for blocking customers dont apply to me. I tried reaching them several times but there is only a mail id and no number for greviances redressal. I have not gotten a response stating reason just a mail stating its been escalated. Its been 4 days and its really unfair that they...

Tonight around 2:30 i book über app when i book uber that time uber cab cout was rs 433 and when my ride is finish at panvel my ride amount is 850 rs. So kindly let me know what kind of service provided.
2 days before i book uber some driver name is sunil car is xcent i call him and ask him wher r u sir. He told me 3, 4 min pohoch jauga. After 10 min again i will him den he told me i reached your plance n all. He is lie to me. Der...

Had already taken a ride on 08-oct-18
And cleared my pending payment of 03-oct-18 and paid to the next driver.
My ride of 08-oct-18 is not reflecting in my uber app.
And 03-oct-18 ride is again showing pending.
Please find the details below.
Kindly help me out with my ride taken on 08-oct-18
Which is not reflecting.
Please note i had got option to rate the driver as well and i rated the driver...

I booked uber on 10th oct. As driver's application was not working, he was not able to start the journey and meanwhile i was sitting in the cab waiting him to start the journey. He didn't move the cab and i was waiting in cab. When i received trip invoice from uber then there was charge of 33 rupees as waiting fee, however that's not because of me but uber application.

I raised the concern and your stupid customer care was...

I had booked uber taxi from indore airport to aict bus depot today morning.. Though i spoke to the driver and he gave the confirmation the taxi didn't arrive. My subsequent calls was not properly responded.. I had to book again. This time the taxi arrived but i had to pay rs 36/- for the failed ride.
Kindly look into the complaint and arrange to refund the charges.
Anil kurup
[protected]...

Uber: our systems have identified improper use of the app linked to your account this week and have removed 100% of this week's promotions from your account. Continuing this activity may disqualify you from earning future promotions. Learn more at http://t.uber.com/improperuse
This message i got from uber my last trip customer darshan he book cab for jayanagar after picking up customer he said he wanted to change destination as it...

Most uber cars in bangalore have no seat belts. Is this not a requirement?

Especially to and from airport late nights not wearing seat belts is a major risk.

As it is drivers don't wear belts. Some of the drivers are reckless and on the airport road this is quite dangerous. This is a basic safety requirement in any country and i don't u derstand how uber permits it's drivers to be so careless....

Payment made on paytm is reflecting to pay

My last trip at 18:36 from hbh colony to ashoka enclave is paid by paytm. The transaction id: [protected] of paytm.

The payment of rs.108.66 paid by paytm is not reflecting in my uber account. It shows "there was a problem loading this receipt".

Do you want us to complete the payment on next trip.

Please rectify the above mentioned issue....

Driver cancelled my trip. I reached the pick up point in 2 mins. Called him thrice. He didn't answer. When i claimed for refund that was charged. It says i.. It can't be adjusted. What do you mean i have exceeded adjustment limits. The driver cancelled. Do you mean now in future even if driver cancels i have to bear the expenses. What is this non sense policy. Awesome way to treat loyal customers and make money by exploitation...

I booked the cab on 10.10.2018 from navrang cinema to dilshad garden metro station. A fare of rs. 184 was shown in the uber app.

After the waiting time of 20 minutes cab came and we reached to dilshad garden. Driver asked to pay rs. 398/-. I was shocked that i used the same path which was shown by app. No waiting time was there.

I submit the complaint to uber, and they are not ready to pay the differential amount...

The trip was booked. The driver took the booking. Later tried to call him as he didn’t arrive in given time. He asked what is the destination, when told andheri, he cancelled the trip and uber charged me for the cancellation. This is highly unprofessional from both uber and the drivers side. Firstly i am the one who is late for the trip and secondly i have to rebook the trip due to cancellation from the driver’s side and thirdly i pay...

I have booked a trip from karkarduma to radisson blue kaushambi. The trip was showing the price of 93 rupees but at the time of drop, the driver was arguing with me to pay 203 rupees. I don't understand why. It is been 10 days i am waiting for their response but customer service is not getting back to me till now. This behavior is not excepted from good brands like uber. If this continues i will not use uber anymore and will not recommend...

Today morning i had booked a cab from you to go to metro multispeciality hospital, noida and your driver mr. Bhagwan with his car no. Hr55w8543 came to the pickup location and asked me where to go to which i replied accordingly. He refused and said that he cannot go to noida and the trip should be cancelled. He tried through his phone as well as through my phone to cancel the trip and number of times the cancellation process failed and at...

Hi

This is poojitha, i am an uber account holder, one of the member from uber is misusing the database, the name is rajiv and mobile number is [protected], he is just pinging to me and irritating, he said like i got your mobile number from uber database.
This is how you maintain your database and there is no security for customer details.
Please take some action on this kind of things, this is really a very bad...

I booked a cab with the fare of 151 rs and paid the same in cash at the time of trip end (Screen shot attached).

Later i got a receipt of rs 302 and now in my uber app 151 rs is showing as outstanding.

I raised the complaint but no one is bothering. Now uber want me to pay the outstanding amount of rs 151 rs when it was not shown at the time of booking.

Now they are saying that we have revised...

Today i booked uber auto to go to rajajinagar from vijayanagar - a distance of abt 3.78 km, the auto driver was madhu mohan. The charge was rs 40/- which v paid. Today i bkd an auto from rajajinagar to vijayanagar - same place pickup at rajajinagar and drop at vijayanagar. As per the bill the distance is 5.92 km and the amount charged was rs 91.95, the driver was mr shreedhara.

U advertise that for first 4 km the rate is rs...