Uber India Complaints & Reviews

Today at 4:00pm I got a call from [protected] this number and the person was like we are calling from Uber can we have 2mins of time I was like okay then they asked my name and my profession then the customer executive was asking how you know about Uber I was bit Uber about what and executive was like four wheeler and I was again confused did Uber started sales of four wheeler and suddenly she cuts the call. I dono why they call and do they think we are jobless and more over they don't have any proper coustermer care number

My name is parvez alam, whenever I book an uber the driver doesn't reach on time and when I booked an uber yesterday with my family the driver refused to come and he used slang languages.. My phone no is [protected]

Please take strict action against the driver and I need his apologisation. Please fix a nice driver for me who can come at any time I want.

I booked an Uber cab from my home and put a destination. after trip started i added one more location as per the facility given by Uber (add/change destination). After i added destination uber driver started shouting and denied going to the added location and ended my trip. I requested Uber customer care to take strict action against driver and refund me the money charged in my paytm account. but uber customer care did not assisted me in this.

My account has been disabled by uber without giving me any reason for it. There are no dues from my end. My card details are saved by uber.
I have been trying to get it sorted since september, but uber just reverts we are looking into it.
This is a very poor service by uber. They block the account as per their own convenience with customers credit card / paytm information stored with them. Moreover, there is no helpline or live chat option available.
Account id - [protected]@gmail.com

I had ordered online food from ubereats @8:30 on 15/10/2018, in app it showed that food will be delivered by 9:30, after 9:30 it again extended time showing 15 mins more, to my suprise when i checked at 10:00pm app showed that food has been delivered at 8:47 itself, i called on callcentre but got a very poor respose, i want my compaint to be taken om very high escalation level as none of the team member were supportive

On 05 Oct 18, I booked an Uber Cab at Guwahati, Assam at 2026 hr. Despite of it being a non cash payment, the driver asked for cash payment and thereafter cancelled the trip. The cancellation amount was deducted from my paytm and on a request the amount was refunded however, as Uber credit. The cash return to Uber credits is unacceptable and is considered a planned malpractice to engage customers to such services without their will. Additionally, blocking of customer's hard earned money under such infinite lock in period is unacceptable. Despite communicating the issue multiple times, Uber officials have been unwilling to resolve my issue in case.

Hi, My name is Vipin sharma, i am infact was a regular user o[censored]ber Cab as well as Uber Eats...I have not faced any problem with both of the services i was using but recently i am facing such a harassment that i cant even book a cab or even cant order food. Look there are many options available in market which i can avail anytime anywhere.. But an outstanding is showing in my account worth rupees 459...
I have ordered food from uber eats on 8th of october 2018 from Chawla"s rajouri garden New Delhi 110027.. while taking the food by delivery boy i just checked the packet, it was short of item. i was getting late for dinner as i have waited for around 30 mnts for this order, i cancelled that order and return it back. Rushed to market and bring dinner for my family which were desperately waiting for food..

Now u are asking money for that order which was not as ordered, was short and not delivered.. called your customer care four times nothing has happened..
U have blocked my account saying outstanding...This is what you do to all of your customers.
This is my last attempt to clear my dues, i dont want to delete your app for the sake of money. This is my right .
Please clear my outstanding so i can get rid of your account..

Thanks and Regards
Vipin Sharma
[protected]

I called for uber in mumbai airport and was canceled (By the driver) twice at around 11.30pm (India time) on 13 october 2018. For the second trip that’s canceled, i got charged for the trip that’s not supposed to be mine. That trip was showing from one place called bazaar to airport. I think maybe this is the driver’s original trip, but in the end i got charged.
Tried complaining to uber in the app but the customer service did not care at all.

ON 10TH OCTOBER 2018 I HAD COMPLAINED TO YOU AS PER THE FOLLOWING DETAILS:-
"
Uber India — cancellation charge of rs.63/- for fault of your own driver.

1 Review
R.R.Nair on Oct 10, 2018 Submit a Complaint
Today morning i had booked a cab from you to go to metro multispeciality hospital, noida and your driver mr. Bhagwan with his car no. Hr55w8543 came to the pickup location and asked me where to go to which i replied accordingly. He refused and said that he cannot go to noida and the trip should be cancelled. He tried through his phone as well as through my phone to cancel the trip and number of times the cancellation process failed and at the end it was cancelled. Immediately i got a message from you that a cancellation charge of rs.63/- will have to be paid by me. For the fault of your own driver, why i should pay the cancellation charge, because your driver has cancelled it and the trip could not take place. Please therefore confirm by return that no amount of such cancellation is to be paid by me. Your immediate reply will be highly appreciated.

Regards, r. R. Nair mobile: [protected]
TILL NOW I HAVE NOT RECEIVED ANY REPLY FROM YOUR END. PLEASE SEE TO IT AND CONFIRM BY RETURN MAIL/SMS.
REGARDS, R.R. NAIR.

I neither booked nor traveled by the cab from uber on 11th july 2018 but surprisingly i was shown to have traveled/hired a cab from uber in dl1z6396 with driver maulana abdul for 10 hours 54 minutes from 11th july 2018 evening to 12th july 2018 morning". I was driving myself with my friend on that day while going home from office (Cgo complex new delhi to vasundhara ghaziabad) that evening and was in my home the whole night after reaching home at arounf 9pm on 11th july 2018. How come the driver shown moving with me the whole night. I paid the amount shown on 16th july 2018 when i booked the cab again and for doing that i had to clear my previous balance. Payment made by me noway connected to actual travel made but just to get the cab at that time or subsequently. I raised my issue regarding that fraudulent activity on 16th july itself. I was assured that the concern has been escalated for detailed investigation but surprisingly the issue was closed without informing me the outcome. I hope uber would understand the severeness of the issue raised by me and do thorough investigation and take appropriate measure that such thing is not repeated again. I need a proper action from uber on this rather than just closing the issue.
The trip details (Receipt) are as follows:
₹1, 524.86
Thanks for choosing uber, pradeep
July 11, 2018 | ubergo

07:22pm | jawaharlal nehru stadium marg, cgo complex, pragati vihar, new delhi, delhi 110003, india
06:16am | 1228, sector 9, vasundhara, ghaziabad, uttar pradesh 201012, india

Picture of molana abdul
You rode with molana abdul
56.50
Kilometers
10:54:10
Trip time
Ubergo
Vehicle
One star two stars three stars four stars five stars
Did you know you can order food delivery through uber? Try uber eats and get 20% off your first order with the code 20ubereats. Download the app today.

Fares are inclusive of gst. Please download the tax invoice from the trip detail page for a full tax breakdown.
Your fare

Base fare ₹52.50
Distance ₹415.29
Time ₹686.88
Distance surcharge (?) ₹153.28

Subtotal ₹1, 307.95
Up state tax (Inclusive of taxes) (?) ₹105
Up tax up gate (?) ₹105
Wait time (?) ₹6.91

Before taxes ₹1, 452.26
Cgst (2.5%) ₹36.30
Sgst/utgst (2.5%) ₹36.30

Charged ₹1, 524.86
Personal •••• 7037

License plate: dl1z6396
Visit the trip page for more information, including invoices (Where available)
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Pgvli2anubxffyeogxta1rmv082993

Uber does not provide a proper customer service platform to address the issues faced by the customers. For the number of customers it serves, it is severely inadequate in catering to the challenges faced for the fee it charges. Only a limited standard set of options can be selected for the queries and there is no distress number provided in case of an issue. The customer service also has a very standard reply pattern that it uses and doesn’t provide any insight into problems.

My uber account showing due amount for rs 36 however the driver cancelled the ride, remove it from my account asap so that i can book my further rides. I will not pay for the driver cancellation. This is really annoying whenever you go to book a ride it shows due amount, this has to be removed from account. Why u people don't see the reason before putting any due on customer account.

I took 2 rides thru uber auto.Kondhawa to satara road. Auto fare was 91/- Amt paid thru Paytm. Still driver demanded cash.sayibg he didn't receive. I paid cash. Amt deducted from paytm too. Next ride was from dhankawadi to lotus court. Same thing happened. I ended up paying 41 rs in cash. Again amt was deducted from paytm. I want entire money back.

I had raised many concerns with uber support team and all in vain., i am not sure if there is anyone who really cares and is responsible to hear customer query and support it accordingly.

This is regarding my 5 rides when i was in noida-delhi - india.

On 27th august 2018 at 8:55 am - i did not received my invoice copy yet
On 27th august 2018 at 5:11 pm - i did not received my invoice copy yet
On 27th august 2018 at 6:03 pm - received wrong invoice copy
On 19th august 2018 at 3:08 pm - i was unable to use my amex card
On 23rd august 2018 at 5:30 pm - i was unable to use my amex card

Immediately i raised my concerns with uber team about my issues, and still what i can say uber is unable to fix my issue. And my tickets are closing without proper updates, but what i felt surprising here is that the support team and the management are so irresponsible, incapable, team managing this whole issue, every time when i get a call from team, they tried to miss guide you or gives false information or tries to fool you. I am not sure is this really uber management team committed to? Or can i ever will get the solution to issues?

My name is rashmi panwar and my uber account was randomly blocked with any reason. When i tried checking with them i was directed to a web page and tge reasons listed for blocking customers dont apply to me. I tried reaching them several times but there is only a mail id and no number for greviances redressal. I have not gotten a response stating reason just a mail stating its been escalated. Its been 4 days and its really unfair that they can deny service to a well rated customer without reasonable explanation.

I strongly feel about such ostracisation of consumer and would like to take action against the unfounded discrimination.

Regards

Rashmi panwar
[protected]

Tonight around 2:30 i book über app when i book uber that time uber cab cout was rs 433 and when my ride is finish at panvel my ride amount is 850 rs. So kindly let me know what kind of service provided.
2 days before i book uber some driver name is sunil car is xcent i call him and ask him wher r u sir. He told me 3, 4 min pohoch jauga. After 10 min again i will him den he told me i reached your plance n all. He is lie to me. Der whre no uber car.
After that again call him den he told me to cancel my booking. I said why should i u cancel. He disconnect my call. Will him 7 to 8 times.
After that again i book über den 47 rs cancel charge i have to pay n all.
über management tell me one thing if your driver cancel the trip why customer pay cancel charge???
I paid all amount jane do.
Den tonight i book uber charge me 850 rs.
Kindly call me [protected]
[protected]@gmail.com.
Otherwise i have to go near police station to complete to your uber management.

Regadrs
Rajan s gohil
Ndtv

Had already taken a ride on 08-oct-18
And cleared my pending payment of 03-oct-18 and paid to the next driver.
My ride of 08-oct-18 is not reflecting in my uber app.
And 03-oct-18 ride is again showing pending.
Please find the details below.
Kindly help me out with my ride taken on 08-oct-18
Which is not reflecting.
Please note i had got option to rate the driver as well and i rated the driver with 5 stars.
Post rating the ride got disappeared from my ride history and 03-oct-18 again became pending to be paid.
Please find the details below

Trip details:
Date:08-oct-18
Time: 22.40 pm approx
Address:

From

Tcs gitobitan :

Street number 11, dm block, sector v, salt lake city, kolkata, west bengal 700091, india

Airport city hotel:

53, belghoria expy, manikpur, rajbari, dum dum, kolkata, west bengal 700079, india

Price: 139. + 219.53outstanding payment of 03-oct-18 (22: 18 pm)

= 359 approx

I had also got the option to rate the driver, i rated by 5 stars.

The ride at 08-oct-18 is not showing in my uber app and trip of 03-oct-18 (22.18 pm) again became outstanding although i had already paid for it.

Please look into it and kindly help me.
If required please call.

I booked uber on 10th oct. As driver's application was not working, he was not able to start the journey and meanwhile i was sitting in the cab waiting him to start the journey. He didn't move the cab and i was waiting in cab. When i received trip invoice from uber then there was charge of 33 rupees as waiting fee, however that's not because of me but uber application.

I raised the concern and your stupid customer care was keeping on saying we cannot refund more then rs 20 due to policy constraint as if i am asking for extra money. When i was talking to customer care folk (Esp shivani), she was keep saying about i cannot refund you more then that. Although i tried to explain her that waiting was not due to me, it was due to uber but she was keep on talking policy. When i asked for higher authority then she said there is no one above her and she is head of escalation department. I was pissed off when she cut the phone in between when i was talking to her. I was not expecting these kind of etiquette to such big organization line uber. I am sorry to say but your customer care folk shivani has no etiquette to talk to customer and seems she was not even trained well to handle situation as she just cut my call when i was explaining her (That was not network issue as she was said'thank for calling on user, have a nice day' before disconnecting the call). I request you to either train your customer care or stop calling customer to add more frustration to him/her.

All i want from uber is to refund my whole waiting fee as it was wrongly charged to me. I hope i am eligible for that.

I had booked uber taxi from indore airport to aict bus depot today morning.. Though i spoke to the driver and he gave the confirmation the taxi didn't arrive. My subsequent calls was not properly responded.. I had to book again. This time the taxi arrived but i had to pay rs 36/- for the failed ride.
Kindly look into the complaint and arrange to refund the charges.
Anil kurup
[protected]

Uber: our systems have identified improper use of the app linked to your account this week and have removed 100% of this week's promotions from your account. Continuing this activity may disqualify you from earning future promotions. Learn more at http://t.uber.com/improperuse
This message i got from uber my last trip customer darshan he book cab for jayanagar after picking up customer he said he wanted to change destination as it was pool it could not be changed then i dropped customer in the middle of the trip as soon i ended trip uber has sent me messages as its improper use your promotion amount is fully deducted. Is this the way you respect driver's don't we get 1% respect from uber team. Without understanding our problem how can you deduct 100% amount of my promotion. It was customer mistake before i pick him same customer booked my cab once and cancelled as he did wrong destination again he did same thing is this driver mistake. First thing uber should learn to respect drivers without see what is the problem how can you judge yourself as its driver fault and deduct whole promotion money. That is hard earned money we will not get single rupees free from uber everything is what we deserve. First try to understand driver s problem also first make sure who did mistake and try to solve the problem. Dont blindly send messages your promotion amount will be deducted etc etc. Really this is not fair uber. Dont treat drivers so cheaply. Please help to solve my problem as soon as possible and give my incentive amount.
Uber i[censored] want to contact me please contact me in my driver partner id
Abhi34r. Solve the issue as soon as possible