Uber India Complaints & Reviews

I had raised many concerns with uber support team and all in vain., i am not sure if there is anyone who really cares and is responsible to hear customer query and support it accordingly.

This is regarding my 5 rides when i was in noida-delhi - india.

On 27th august 2018 at 8:55 am - i did not received my invoice copy yet
On 27th august 2018 at 5:11 pm - i did not received my invoice copy yet
On 27th august 2018 at 6:03 pm - received wrong invoice copy
On 19th august 2018 at 3:08 pm - i was unable to use my amex card
On 23rd august 2018 at 5:30 pm - i was unable to use my amex card

Immediately i raised my concerns with uber team about my issues, and still what i can say uber is unable to fix my issue. And my tickets are closing without proper updates, but what i felt surprising here is that the support team and the management are so irresponsible, incapable, team managing this whole issue, every time when i get a call from team, they tried to miss guide you or gives false information or tries to fool you. I am not sure is this really uber management team committed to? Or can i ever will get the solution to issues?

My name is rashmi panwar and my uber account was randomly blocked with any reason. When i tried checking with them i was directed to a web page and tge reasons listed for blocking customers dont apply to me. I tried reaching them several times but there is only a mail id and no number for greviances redressal. I have not gotten a response stating reason just a mail stating its been escalated. Its been 4 days and its really unfair that they can deny service to a well rated customer without reasonable explanation.

I strongly feel about such ostracisation of consumer and would like to take action against the unfounded discrimination.

Regards

Rashmi panwar
[protected]

Tonight around 2:30 i book über app when i book uber that time uber cab cout was rs 433 and when my ride is finish at panvel my ride amount is 850 rs. So kindly let me know what kind of service provided.
2 days before i book uber some driver name is sunil car is xcent i call him and ask him wher r u sir. He told me 3, 4 min pohoch jauga. After 10 min again i will him den he told me i reached your plance n all. He is lie to me. Der whre no uber car.
After that again call him den he told me to cancel my booking. I said why should i u cancel. He disconnect my call. Will him 7 to 8 times.
After that again i book über den 47 rs cancel charge i have to pay n all.
über management tell me one thing if your driver cancel the trip why customer pay cancel charge???
I paid all amount jane do.
Den tonight i book uber charge me 850 rs.
Kindly call me [protected]
[protected]@gmail.com.
Otherwise i have to go near police station to complete to your uber management.

Regadrs
Rajan s gohil
Ndtv

Had already taken a ride on 08-oct-18
And cleared my pending payment of 03-oct-18 and paid to the next driver.
My ride of 08-oct-18 is not reflecting in my uber app.
And 03-oct-18 ride is again showing pending.
Please find the details below.
Kindly help me out with my ride taken on 08-oct-18
Which is not reflecting.
Please note i had got option to rate the driver as well and i rated the driver with 5 stars.
Post rating the ride got disappeared from my ride history and 03-oct-18 again became pending to be paid.
Please find the details below

Trip details:
Date:08-oct-18
Time: 22.40 pm approx
Address:

From

Tcs gitobitan :

Street number 11, dm block, sector v, salt lake city, kolkata, west bengal 700091, india

Airport city hotel:

53, belghoria expy, manikpur, rajbari, dum dum, kolkata, west bengal 700079, india

Price: 139. + 219.53outstanding payment of 03-oct-18 (22: 18 pm)

= 359 approx

I had also got the option to rate the driver, i rated by 5 stars.

The ride at 08-oct-18 is not showing in my uber app and trip of 03-oct-18 (22.18 pm) again became outstanding although i had already paid for it.

Please look into it and kindly help me.
If required please call.

I booked uber on 10th oct. As driver's application was not working, he was not able to start the journey and meanwhile i was sitting in the cab waiting him to start the journey. He didn't move the cab and i was waiting in cab. When i received trip invoice from uber then there was charge of 33 rupees as waiting fee, however that's not because of me but uber application.

I raised the concern and your stupid customer care was keeping on saying we cannot refund more then rs 20 due to policy constraint as if i am asking for extra money. When i was talking to customer care folk (Esp shivani), she was keep saying about i cannot refund you more then that. Although i tried to explain her that waiting was not due to me, it was due to uber but she was keep on talking policy. When i asked for higher authority then she said there is no one above her and she is head of escalation department. I was pissed off when she cut the phone in between when i was talking to her. I was not expecting these kind of etiquette to such big organization line uber. I am sorry to say but your customer care folk shivani has no etiquette to talk to customer and seems she was not even trained well to handle situation as she just cut my call when i was explaining her (That was not network issue as she was said'thank for calling on user, have a nice day' before disconnecting the call). I request you to either train your customer care or stop calling customer to add more frustration to him/her.

All i want from uber is to refund my whole waiting fee as it was wrongly charged to me. I hope i am eligible for that.

I had booked uber taxi from indore airport to aict bus depot today morning.. Though i spoke to the driver and he gave the confirmation the taxi didn't arrive. My subsequent calls was not properly responded.. I had to book again. This time the taxi arrived but i had to pay rs 36/- for the failed ride.
Kindly look into the complaint and arrange to refund the charges.
Anil kurup
[protected]

Uber: our systems have identified improper use of the app linked to your account this week and have removed 100% of this week's promotions from your account. Continuing this activity may disqualify you from earning future promotions. Learn more at http://t.uber.com/improperuse
This message i got from uber my last trip customer darshan he book cab for jayanagar after picking up customer he said he wanted to change destination as it was pool it could not be changed then i dropped customer in the middle of the trip as soon i ended trip uber has sent me messages as its improper use your promotion amount is fully deducted. Is this the way you respect driver's don't we get 1% respect from uber team. Without understanding our problem how can you deduct 100% amount of my promotion. It was customer mistake before i pick him same customer booked my cab once and cancelled as he did wrong destination again he did same thing is this driver mistake. First thing uber should learn to respect drivers without see what is the problem how can you judge yourself as its driver fault and deduct whole promotion money. That is hard earned money we will not get single rupees free from uber everything is what we deserve. First try to understand driver s problem also first make sure who did mistake and try to solve the problem. Dont blindly send messages your promotion amount will be deducted etc etc. Really this is not fair uber. Dont treat drivers so cheaply. Please help to solve my problem as soon as possible and give my incentive amount.
Uber i[censored] want to contact me please contact me in my driver partner id
Abhi34r. Solve the issue as soon as possible

Most uber cars in bangalore have no seat belts. Is this not a requirement?

Especially to and from airport late nights not wearing seat belts is a major risk.

As it is drivers don't wear belts. Some of the drivers are reckless and on the airport road this is quite dangerous. This is a basic safety requirement in any country and i don't u derstand how uber permits it's drivers to be so careless.

Payment made on paytm is reflecting to pay

My last trip at 18:36 from hbh colony to ashoka enclave is paid by paytm. The transaction id: [protected] of paytm.

The payment of rs.108.66 paid by paytm is not reflecting in my uber account. It shows "there was a problem loading this receipt".

Do you want us to complete the payment on next trip.

Please rectify the above mentioned issue.

Driver cancelled my trip. I reached the pick up point in 2 mins. Called him thrice. He didn't answer. When i claimed for refund that was charged. It says i.. It can't be adjusted. What do you mean i have exceeded adjustment limits. The driver cancelled. Do you mean now in future even if driver cancels i have to bear the expenses. What is this non sense policy. Awesome way to treat loyal customers and make money by exploitation

I booked the cab on 10.10.2018 from navrang cinema to dilshad garden metro station. A fare of rs. 184 was shown in the uber app.

After the waiting time of 20 minutes cab came and we reached to dilshad garden. Driver asked to pay rs. 398/-. I was shocked that i used the same path which was shown by app. No waiting time was there.

I submit the complaint to uber, and they are not ready to pay the differential amount of rs. 214.

The fare may vary 5 to 10 % but they are charging more than double.

This is a kind of cheating with the customer.

The trip was booked. The driver took the booking. Later tried to call him as he didn’t arrive in given time. He asked what is the destination, when told andheri, he cancelled the trip and uber charged me for the cancellation. This is highly unprofessional from both uber and the drivers side. Firstly i am the one who is late for the trip and secondly i have to rebook the trip due to cancellation from the driver’s side and thirdly i pay for the cancellation? Does it make any sense. Uber is exploiting its customers and creating a bad reputation. Driver number - [protected].
I would give very bad rating to the driver for such behaviour

I have booked a trip from karkarduma to radisson blue kaushambi. The trip was showing the price of 93 rupees but at the time of drop, the driver was arguing with me to pay 203 rupees. I don't understand why. It is been 10 days i am waiting for their response but customer service is not getting back to me till now. This behavior is not excepted from good brands like uber. If this continues i will not use uber anymore and will not recommend others to use. I will also post this on social media.

Today morning i had booked a cab from you to go to metro multispeciality hospital, noida and your driver mr. Bhagwan with his car no. Hr55w8543 came to the pickup location and asked me where to go to which i replied accordingly. He refused and said that he cannot go to noida and the trip should be cancelled. He tried through his phone as well as through my phone to cancel the trip and number of times the cancellation process failed and at the end it was cancelled. Immediately i got a message from you that a cancellation charge of rs.63/- will have to be paid by me. For the fault of your own driver, why i should pay the cancellation charge, because your driver has cancelled it and the trip could not take place. Please therefore confirm by return that no amount of such cancellation is to be paid by me. Your immediate reply will be highly appreciated.

Regards, r. R. Nair mobile: [protected]

Hi

This is poojitha, i am an uber account holder, one of the member from uber is misusing the database, the name is rajiv and mobile number is [protected], he is just pinging to me and irritating, he said like i got your mobile number from uber database.
This is how you maintain your database and there is no security for customer details.
Please take some action on this kind of things, this is really a very bad thing from your part.

I booked a cab with the fare of 151 rs and paid the same in cash at the time of trip end (Screen shot attached).

Later i got a receipt of rs 302 and now in my uber app 151 rs is showing as outstanding.

I raised the complaint but no one is bothering. Now uber want me to pay the outstanding amount of rs 151 rs when it was not shown at the time of booking.

Now they are saying that we have revised the fare and you have to pay!!
But why?

They should show the accurate fare at the time of booking. 302 rs is too high for that trip if this was shown at the time of booking i would have taken some other mode of transportation. I can not pay any additional fare because o[censored]ber's issue.

This is fraud.

Today i booked uber auto to go to rajajinagar from vijayanagar - a distance of abt 3.78 km, the auto driver was madhu mohan. The charge was rs 40/- which v paid. Today i bkd an auto from rajajinagar to vijayanagar - same place pickup at rajajinagar and drop at vijayanagar. As per the bill the distance is 5.92 km and the amount charged was rs 91.95, the driver was mr shreedhara.

U advertise that for first 4 km the rate is rs 25/-. But v hv never got an auto at this rate. But today was the limit. Same distance and same places, why the difference in rates. I paid rs 40/- for one trip and rs 91/- for the return trip. Pls explain why this discrepency.

V r senior citizens and never expected uber to cheat us like this. V always had a good opinion o[censored]ber and hence decided to book only thru uber. This experience makes us to discontinue using uber.

Thanks

Hi Uber team,
I have been overcharged on my last few rides.
Today as well, the estimated fare was 217. However, i was charged 280.
Since this is directly debited from my Paytm Account, i didn't have the option to protest. Please note that there were no deviations in the ride or delays from my end. Can you please share the logic behind this? I would like an explanation.

Yesterday 23.00 hrs i was as usual waiting for the uber vehicle infront of park hotel at park street kolkata.. I booked 5 cars all drivers refused to go to my same destination of everyday. Rather they said that it's too far as its not in their home destination which they clicked before so i had to cancel. After cancelling 5 cars oviously ur server is not giving me any car and thus affecting my ratings.

When u can't allot a car in my destination then why ur giving cars from other destination maximum drivers refusing to do the pick up.. At the middle of the night after long day stress long can u wait...

So i called for ola they are very prompt in service... Irrespective of giving ab awesome biz for more than 1 year i want to detach myself from uber. It's pathetic..

I from now onwards will avail ola coz u guys don't know the way of retaining ur passengers and customers..

I use to pay a huge money every day in uber that's the return of my loyalty what o got.. Shame..

Hello Uber,

There are 2 complaints related to Uber cancellation Fees
Uber Bangalore:::
1. Booking Date - 08-Sept-18 --- I booked Uber for catching up the Train at KR Puram Railway Station. After booking I called Driver, Driver told me I am coming within 10 mins after dropping another passengers. It was showing little away from my pick up location. After 10 mins, again I call driver, driver told coming within 5 mins. It was running around more than half an hour.
After that he cancelled the trip. So, immediately I rushed to Auto stand and booked auto. some how managed to reach KR Puram station to catch long distance train. I was thinking that okay he cancelled and there would not be any cancellation charge. But my thought was wrong. Driver did not come to pick up and cancelled the trip. Then how Uber charging this type of cancellation charge????
And strange think is that, that amount has been adjusted when I traveled to Kolkata for business purpose and booked Uber for travel. Uber added 08-Sept-18, cancellation fee with trip booking unles until this amount not allow to add to trip amount, Uber will not allow you to book the trip.
when going to Uber help app ---- it is showing that it is more that 1 month case, not allowing to make a compaint.
It really very pathitic and why UBER charging the cancellation fee for Driver cancellation when Driver in different pick up location and not wish to ready to take this Trip. Where is customer fault to charge the cancellation fee...This is loop hole o[censored]BER app and for which Driver is taking the benefit of this OR UBER has been found out this new rule to income the amount from pessangers with this dirty policy as no customer care etc.

UBER KOLKATA
Same case on 09-Oct-18, early morning around 3AM booked to catch up Howrah station from Airport 2no Gate, Jessore Road. As per map it was showing to reach pick up location around 1hr. I made a call to Driver, asked why you taken this Trip, he was asking me to cancel, then I asked him to cancel. But did not cancel on that time instead cancel after 30 mins. And cancellation fee charge and deducted from my paytm wallet. This time I made the complaint to UBER through UBER app. As per MAP it was showing different to Pick up location, then how UBER charge this?????? This is again loophole o[censored]BER apps and making money/earning money from people by cheating with people. There is no different between cheater and Uber...
I do not know whether I will get back my hard earn money from this Cheater like Uber...
Need urgent attention from UBER...

Sincerely
Your customer