Uber India Complaints & Reviews

I booked a uber car from dwarka sec13 to mahipal pur (Rang puri) by 10:00pm, when i was reached my dstination i forget my phone in that car. So, i called to driver so many times but he's contact info is not reachable every time. Driver name's gajender [protected], car is maruti suzuki 5967..
My bookin id is by the name of mercy

Kindly we request you to pls provind driver;s details either alternate contact info.. And also i want to know about next passengers details who had booked the same cab after me...

Pls help me out of this.. It will be really greatfull!!

Thanks
James
[protected]
[protected]

I had taken ride on 8 oct and i was overcharged.
After complaining they adjusted the fares and refund amount is still not credited.

After raising multiple emails still no resolution. Almost 15 days completed and still no refund.

I had sent many emails from my registered email id "[protected]@gmail.com"

The worst part is there is no call center o[censored]ber, every time we need to waste time on sending an emails.

Booked an uber hire go from esplanade kolkata to belgachia. Driver, nasim, denied when asked for basic facilities of the rental car. When asked for reason threatened by calling some union and people on phone to come to our drop point and physically assault us and hurt us. Need immediate help as he may cause issues as he knows our home.
My number [protected].

There has been very poor response shown from the side o[censored]bereats.
I had ordered an paratha from paratha box on 21-10-18 and there was a change in order they gave me a onion paratha instead of cheese paratha i immediately complained on the support system o[censored]bereats but i havent received any response from their end. I personally called the person from paratha box about this on 22-10-18 morning and he is refusing to give a refund as no one from Ubereats called or informed them about the issue. Kindly look into the matter i need my money back as i have received the wrong order. Attaching the receipt and the chat on the Ubereats app. Hope my problem gets resolved. You can contact me on [protected]

I have been complaining from 10 days now from uber app but i get the same reply that our concerned team will revert to you soon.
I purchased Uber Ride Pass for Rs. 49/- with 28 days validity and also attaching the screenshot to prove that Uber had got the money for the ride pass. But neither i got any benefit till date not Uber is giving me Rs.49/- refund. Validity is 28 days and out of which 10 days have already got over.
On the top of that no positive revert on their app. Have provided them my number also but no call back from their side. Amount is small but it is the matter of fraud by Uber.
Please call [protected]

My uber account on my number [protected] was disabled on 17.10.2018 at 9pm.
I am a regular rider at uber with an average of 10-12 rides per week. I was more than satisfied by uber and it’s help support but this time it’s not just disappointing but extremely inconvenient and frustrating.

My account was disabled on the ground of outstanding payment. So l will detail that to you too, on 17.10.2018 i booked my first uber at 9.50am from gole market to lajpat nagar.
As i use uber through card payment, when i booked my second ride on 17.10.2018 at 12.20pm, the payment pop up never appeared but i could book the ride and got to my destination.
Similarly on the same day i took two more rides at 3.30pm and 7.15pm.
Now i could not make any payment for these 4 rides due to a technical glitch on the app where the payment pop up never appeared.

For no fault of mine, my account was disabled at 9pm on 17.10.2018 when i tried to book my ride to home.

I reported this issue on all possible portals stating the problem that i can’t login to my account and hence i can’t even make the payment.
The cumulative total of these 4 rides would be around rs 1000/-

Some customer service representatives called on 18.10.2018 to enquire about the problem but since then there’s been no progress. I’ve got no correspondence over email or over phone call.

I’ve been greatly disappointed to say the least. I use uber so frequently that i subscribe to uber pass etc.

I would request you to kindly look into the same and provide a resolution at the earliest.

It's very shameful that how unresponsive the uber support are. We have booked the cab from rbs hospital to mega mall at 6:35 pm. However, after we reached at the destination, we realized that one o[censored]s forget the phone in cab. We called on number about 150 times, however driver didn't pick the call and then he switched off the phone.

We tried to call uber support, however, thankfully there is no number on which we can contact.

- we tried to mail them, however, they just provided the basic information and closed the ticket.

- seriously, uber claims that they are there for security whenever we need them. If suppose i was in the cab instead of the phone the situation would be the same, there is no way to reach out to them.

- if you are providing the service, you should maintain it as well. If they provided the help at that time only, the things will get resolved at that time only.

Please provide the resolution asap. I am mentioning the details:

Lost item: i phone
User name: aryan +3
Time and place: boarded the cab from rbs hospital to mega mall gurugram at 6:35pm.

Date: 21/10/2018.

I booked a cab by Uber on 4.30 the driver asked me about drop location the drop location was Chennai airport on repeatedly calling driver said I am coming in 5 min 2 min and all of the sudden he cancelled the trip I have my flight by 5.40 I may miss my flight this is how u guys work really it's very disappointing I am gonna raise this issue on all social media platforms and tell the people how u guys cheat on people the booking fare previously was 393 and all of a sudden on cancellation by your driver I have to rebpok it and pay 695 this shows how u guys cheat the people

Mobile number thru which I booked the cab [protected]

Uber eats is one of the pathetic services i have used. I placed an order and immediately wished to cancel it as they painted a very beautiful picture of the restaurant but on checking on google it looked like a shady place. But the customer care number was either busy or the call was on hold. I couldn’t cancel till the very end
I am very very disappointed in uber eats and would be deleting the app immediately. Disgusting customer service!!!

Uber india presents no forum where a consumer can reach them to register a general complaint. The numbers presented don't work, email provided on the web replied back saying it's for techni cal complaints and one should log in to the website. When one logs into the website, there also complaints are allowed trip wise. It's no help as my complaint cannot be registered on that forum.
Uber is taking it's customers for granted.
This needs to be addressed.
Bogus cancellation charges are levied on trips, trip costs fluctuate like crazy especially on pool, where the difference between ubergo and uberpool is sometimes less than rs. 20.

Yesterday i was booked a uber cab 16 almond street aphb colony to nehru zoological park, on the time of pickup he is arguing with the ladies, he is not allowing the kid below 3 years in the car, total members are 4 ladies and 4 kids.

He is misbehaving with the ladies he is telling if i allowed 4 ladies and 4 kids i need to pay the tax.

All kids are below 3 years...

Previouly also i have booked uber cabs more than 15 times and travel 4 ladies and 4 kids drivers are didn't tell anything and didn't stop to the kids...

But this driver is rudely behaviour and arguing to much and cancel the trip...

Thanks for your this type of service from next time i will not use uber cab...

If really uber cabs not allowed kids mention in the uber portal...

I booked an uber from mantri alpyne, bangalore to sobha forest view, bangalore at 6.58 pm on 20th october 2018. The driver latif picked up a different person from different location sri sai shiva nilaya, uttarahalli main road and dropped at the same destination at 7.15 pm which is a building consisting of 900 flats. My paytm account was debited by rs. 179.59 when i didn't even travel. Uber refuses to pay back the amount for no fault of mine. They are in collusion with erring drivers and duping innocent customers. I need refund as i didn't even travel.

1. Order placed on 28 sept 3:35 pm from bitty batter. Order no #ab8a0. Complained that the quality of pasta was very bad. Got a mail saying i will be refunded for that. Post that, no refund got and uber eats not responding
2. Order placed on 19th oct from the pancake factory. Order no #c4eca. The order was cancelled by uber eats because the delivery personnel met with an accident. Got a call saying my money will be refunded. No response or mail

I am tired o[censored]ber eats behaving this way. I had been ordering regularly from this place but now i can't stand the thought of doing so. Their indifferent attitude makes me sick of them. I dont know how else to get a response. Called them, mailed them, tweeted.

I have attched mail replies and order screenshots.

My uber account shows unpaid amount of 315rs despite being repaid multiple times to avoid chasing the poor uber customer care service. The most recent (4th time) i paid 315 rs was on 31/7/2018.

Have shared screenshot of payment, got response uber need credit card statement!... Shared that, the mail bounces back saying compliant closed, need to initiate new compliant!!!

Fresh complaint initiated... Now uber needs unpaid amount screenshot (Attached here)... Again mail bounces back saying compliant closed, need to initiate new compliant!!!

I am totally aghast at this process.

Hope for resolution - reversal of charges and refund of excess payments made.

Thanks
Diksha

Hi,

I feel that uber has charged me unfairly as the amount was 3 times my normal fare. I was forced to book at this high price because of booking issues with uber.

Initially i have scheduled my ride before an hour of my trip and the cost at that time of booking was 100 rs for my trip. At the last moment when the driver was about to arrive the amount changed to 300 rs which was very unfair because at the last moment if the amount is increased we customers are left with no other choice other than to book the ride with whatever amount. So i canceled that trip tried to book another ride with amount 200 rs and the driver agreed to pick me up at the destination. 5 minutes before pick up driver asked if i will pay cash, but i insisted on paying through paytm and at the last minute he canceled the ride. This act from uber driver is highly unprofessional because i have already lost most of my time and had only few minutes left to catch my train. So at the end i was forced to book the cab at whatever price just to atleast catch my train. This situation gave me unnecessary tension and i almost missed my train today.

I never expected such a horrible experience from this big company.

I want refund of the extra amount i paid for my ride because of this unprofessional act.

Also i, m going to uninstall uber and also planning not use it again. I might give the same feedback to my friends as well.

On sat 20 oct, 2018, 19:34 uber receipts, wrote:

Total: ₹339.84
Sat, oct 20, 2018

Thanks for riding, hema
We hope you enjoyed your ride this evening.

Total ₹339.84

Trip fare ₹339.84

Subtotal ₹339.84

Before taxes ₹323.66
Igst (5%) ₹16.18

Amount charged

Paytm
Switch
₹339.84
Visit the trip page for more information, including invoices (Where available)
Download pdf
Download link expires 11/19/18
Xid0f24cead-79ba-46de-9284-d42f78900765
Pgvli2anubxffyeogxta1rmv082993


You rode with karthikeyan

4.74 rating

Top driver compliment
"6-star service"
How was your ride?
Rate now
License plate: tn77j3101

Ubergo
3.95 km | 18 min

07:15pm
P n palayam, coimbatore, tamil nadu 641044, india

07:33pm
No.50, state bank rd, opp. Railway station, gopalapuram, coimbatore, tamil nadu 641018, india

Invite your friends and family.
Share the uber love and give friends free rides to try uber, worth up to ₹25 each! Share code: hemal4046ue
Report lost item ❯

Contact support ❯

My trips ❯

Placed an order on uber eats through paytm due to delay in delivery i cancelled the order and uber team told me to wait for 5 working days to refund the amount in paytm but after 10 days they returned the amount in uber credit due to technical support problem they're facing.. I want my money back to my paytm wallet as they promised me.. I don't want to use uber anymore..

He asking for drop address as per rule im traveling around so i don't know about it
So just i told him im new out here i put location...
So he told me to cancel trip so rough as if im baging him for ride
I haven't cancel my trip
After 20 min he arrived and asking me for drop again i told him tht im travaling so i don't know bro just see in gps i already located...
Again he is too rude and shoting on me... So i haven't sit in car and trying to chang drive
So he cancel trip and went back
After 5 min he called me up from onther number and abused me like anything...
He is treating me so rude
And apart of that he called me 2time
As per my phone set are on for recording all call so i have proof that what he told and how...
I m trying so hard to get help uber complaint but i cant so plz
Call me when u gat complain
So just give me call uber hr department...
[protected]

On 27.7.18 at about 11.30 a. M, i booked cab from my mobile [protected] for avisikhta 1, em bypass from my residence at dhakuria.. The driver arbind was contacted. He was also given location guidance over mobile. As he was not coming, i tried to contact him again. The mobile was found switched off. He could neither be contacted again nor he came to the location. Thus the driver deliberately cancelled the journey. I have also utilized the app provided by you several times marking that this cancellation was done by the driver only.
To my utter surprise, i find that whenever i am trying to avail uber cab service again, i am being advised that this amount of rs 47.25 will be added in addition to fare. This has restricted me to avail the any cab from uber thereafter. Will you please look into the matter and withdraw your inelligble claim of rs 47.25. This only will allow me to avail the cab service from uber again
Subir ghosh

I was wrongly charged cancellation fees by uber cab services
Despite of multiple complaints my amount was not reverted
In fact i always saw a message saying your amount has been reverted to uber credits... Which actually never happened

More we i was charged extra on my next teip (Including cancellation fees)

There is no response from uber support system
We just recieve system generated response that’s it
They don’t have a team who will address issues faced by customers

It is very common for uber drivers to call up and ask drop location and cancel the ride

I booked uber this morning, got a driver no and cab no. Gave all info abt pickup/drop to the said driver. After 20 min another driver calls me and asks everything again. Driver says prev booking was cancelled by driver. What crap is this? Are we at the mercy o[censored]ber drivers? My stupid decision to change to uber from ola paid off. When you charge penalty if customer cancels booking then what abt the drivers? They must be awarded demerit points if they cancel. They must be heavily punished for delaying customers request. Uber you are losing customers beware that we have many alternatives available in the market.