Uber India Complaints & Reviews

Respected authorities, my name is balwinder singh and house number 415 sector 19 panchkula. I bought xcent cng +petrol new car on 10th of august only for uber service.

Its been more then a month i have visited them so many times and no one attended me properly.. They behaved very badly + till now my car is not attached with uber services.

I am paying emi of 10600 monthly and registered it as commercial number and no services provided by uber.

So you are requested to retain my request and do the needful asap..

I booked a trip dated 10sept2018, but uber driver didn't pick my phone call, not he cancelled the trip, to allow me book different trip. I waited for 30minutes and then cancelled.
On reporting this to uber customer care, they provided me the uber credit that was deducted from my credit card.
My point is, to utilise the received uber credit, i need to ride uber again. However, after this incident, i am disgusted with the unreliable services o[censored]ber and do not want to use it anymore.
So, i requested uber care to refund my money to my credit card, with which i paid, but it appears, customer care is not ready for it and very adamant.

Pls refund my money in my credit card

Hi,

I took uber today around 4.32pm and amount for the trip was 59rs. I have already linked my paytm with uber and amount was deducted from my account. The dirver insisted me to pay in cash rs100, the reason he was telling is that there was traffic block. I told him my trip amount is already deducted from my paytm, showed him my transaction also. I asked him to show the receipt he told me that i have pressed the star button so he cannot show.

Traffic police came and told road is getting blocked you pay the amount and go.

I request you to pay my extra amount which the driver has taken through cash

Thanks

On 14th sep my booking a ride to all india inst of hugiene & public health at salt lake tank no 14 jc 27 kolkata was accepted through my mob app mob no [protected]. The first driver was changed immediatelly to manirul mob no [protected] little after 9 am. My contact started with him at 09.08 am onwards and the the last call i rejected at 9.30 on cabncellation since i was getting late to honour the appointment at 10 am with doctor. Manirul first replied that i am on a drop mission and currently located at chiria more near airport. Subsequent calls replied i am comong and supposedly reached my housing complex & waiting. My location is very prominent on vip rd (Natural heights housing) and i told him i am waiting on the road itself and you have not reached my complex. He has been deceiving me for the last 20 mints. I was waiting in hot sun at the exit of my complex so that he does not have to go inside. I had to rush to the doct. I cancelled & availed another cab and your co fleeced me (A snr citz) with cancellation chrge. You need to train your drivers and take suitable action for no fault of mine.

Booked uber taxi from connaught place metro gate 7 to hotel. Driver started trip without me in it. Later showed as if trip completed. So booked again and reached destination. So in effect, i got charged twice. Complained against driver for starting trip without picking me up. Uber support says i took both trips! Common sense, why will i take 2 trips same time same locations? It seems uber is hand in glove with drivers to fleece customers.

I try booking cab. ₹350 is put on hold. But cab doesn't get booked because cabs are not available. So i try booking cab again. Another ₹350 gets on hold. So now ₹700 is on hold and cab still not booked because cabs are not available. I try again. Same thing. So now ₹1050 is on hold and paytm balance is around 100. So i cannot book a cab unless i change payment option. Why are you putting money on hold even when cab is not booked?
I have raised this question in app. But none are able to understand the simple query.

Yesterday evening (14.09.18) i (Avijit sen, mob. No. [protected]) booked an uber cab (Driver sitaram carno. Wb07j5472 from my residence to adi dhakeswari bastralaya, 168 rash behari avenue, kol-). But driver cancelled the trip due to he can not locate the destination. However, you wrongly & unlawfully charged me for the same. Please reverse the charge immediately, since i do not cancelled the trip on my own & i do was need of the cab.

Hi,

This is regarding the issue that on 15th sept i booked uber cab for my relative and after trip cash paid to driver as he demanded it. The amount deducted from my paytm account as well. This came into my knowledge when my relative told me that he paid cash as well. This is really unprofessional behavior by the driver. I want my amount refund and a strict action against the driver.

Appreciate the help on this

Thanks
Manish badola
[protected]

Dear _,

I am writing to inform you of the completely inappropriate behavior of one of your car drivers. His name is sameer his car no is mh12qg1243.

There was a meeting of mine at 9'o clock. I booked a uber in advance at 12.40 for 3.15 and he was just one minute away from my location. I waited for 1hour 20 minutes and called him multiple times (You can check the phone log) he didn't received my calls and when he received he said that he is getting where to come i was navigating him but he was not moving at all from the place i was checking him on the map but every time i call him he was avoiding my calls he was very rude to me and it was very pathetic service of yours my train is missed due to this.

I want the solution, if i miss my very important meeting because of this. I will lodge a complain towards your company and i will make sure you pay for it, i will take legal action towards this inappropriate service and behaviour of yours.

Yesterday around 6.23pm i booked a cab via uber, - dlirtb1821, driver started ride with out pick up me. I was a place where autowala dnt go to dwarka location at evening time. I dnt use another app i. E. Ola etc. Even i was unable to book another ride on uber as current ride was in progress. I was feeling helpless & harrashed. When driver finished the ride i booked another ride via uber. When i raised the complaint they refunded the amount, but i was not satisfied from the resolution they have given. I asked them to share what action they have taken against the driver & what they did for my harrashment. I am a well educated professional. Since today morning i am receiving calls & comments from uber that they have taken action against the driver & they will not reveal it. I[censored]ber has taken genuine action what is the problem in revealing the same. Further if someone books rider on app & needs immediate medical help & driver does the same as happened with me, in between any happening happens who shall be responsible. My question is in public interest.

I tried booking a cab using uber app. The cab didn't get booked and amount has been deducted by uber of approximately rs. 300. When i tried to track, it says amount is onhold by uber and will be refunded next day. I want to know how is uber eligible to take and keep user's amount on hold.in this way, i will keep adding all my amount and uber will take all for hold for earn money from illegitimate source. When service was not given how are they eligible to cut my money.
Please help.

I booked a trip from btm layout, bangalore to Chimney hills at Saturday 8th September, 13:18.. The shortest distance is around 30 kms.

While booking it showed me price of rs 483. But app asked me to add amount in my PAYTM as mode of payment was PAYTM. once i added and booked then it was booked for Rs 776.

Now the driver ChandraShekhar Reddy was untrained and unnecessarily took Nice Road which has tolls. He asked me to pay tolls and after short argument i paid the toll twice. Once rs 30 at entry point as he was not aware what will be the exit. and at exit 110 as that was the longest stretch taken by him.

And when my tripped ended i was charged Rs 828.
Now the real harassment begins, I complained multiple times and my complained was denied as the mode of payment was outside uber payment sys.

And after lot of arguments and insult from uber representatives i received Rs 52 as a waved amount which is difference of[protected].

Now my question are
1. where is my Cash 140 rs paid at toll, i[censored]ber is not accountable then who will be?
2. why i should pay for toll which is rs 140 included in bill by user as it was drivers mistake to take longer route and wasting my time and money.
3. What Should I have done once driver refused to pay Toll?????????? This is very common with Uber drivers.
4. I booked Ola as return cab and i was charged 460 and that too it was around 11 pm inn night.
And for this particular ride I have paid 828 + 140 - 52 = rs 916.
So someone needs to verify the reason for such a difference.
To be mentioned there was no festival, no rain and not even office time so there was no reason for surcharge.
5. And the representatives think they are the bad-###, and they forget that they are representing a company and after telling them this also they didn't realize a customers value. So I went ahead with complaint. So is there any training provided to UBER representatives accept to copy paste the forwarded answers?
6. Who will compensate for lost hours on travel day and after wards?

I have all the bills. attaching all here including Ola bill.

Very anguish and let down by Uber.

Regards,
Prashant
[protected]

To day i have booked uber cab mr. T. Krishnamurthy was the allotted driver. As my brother and his wife has to catch train from egmore i booked the single cab
Driver confirmed that in 3 minutes he will come. Cab did not turn up till 3.12 pm and no response even if i call in the phone.. Hence i sent them by auto.
Details of booking: booked from my mobile [protected]
Syndicate residency, 36 dr, thomas road t. Nagar next to shivaji ganeshan's house.
Destination: egmore railway station.
Pl reply me
Thank you,
K. K. Rangarajan

This is khwab nayak from ahmedabad gujarat india
On 10/09/18 night, my car was hit by the uber driver named harish bulani who was driving hyundai xcent with registration no. Gj01ft6234
His driving license no. Is gj[protected]
His car chassis no. Is mala741cljm313971
He was running at high speed and could not apply breaks properly. Due to which he his back side of my car and broke my car's bumper.
When i asked him to take his car to road side so that we can settle the issue and other people do not suffer due to our accident, he tried to escape and run away. He also argued in very abrupt manner rather than accepting his own fault. He did not show any intention to setlle the issue at all.

In the zest of running away, he almost created a hit and run kind of incident.

Such drivers should be banned and de-registered by uber so that they dont hamper the safety or common people.

I ordered an auto and the driver called me and asked me where i wanted to go. I said dlf mall. He said he didn’t want to go there and put down his phone.

I waited and another driver picked up the order and picked me up. When we reached dlf mall he said i had to pay rs 70:70!

The fare should not have been more than 50:00, so i asked him why he was overcharging. He said it was because i had to pay penalty for something.

I paid him the full amount.

I would like to know why should i pay the penalty when the first driver refused to take me and didn’t even come to my house? It is not my fault. He should have looked up the pick up point and the destination before accepting the trip.

11th september 2018 sector 36 noida to sector 18 dlf mall

Time 11:15 am onwards

This is to inform you that few days ago i was returning home with my wife, marathahalli to kundalahalli, bangalore, the cab i booked was same but the driver was not same, which was showing in profile id photo, i double checked it also, the boy who was driving seems underage even, now as my wife was there with me, i haven't scene creat, but as soon as i came home, i complained uber, but after waiting several day they are not taking any action, this is a very serious matter, i do believe. So my request is to inquiry it & take necessary step asap, i attached all the conversation, driver's (Images) are in the below, thanks.

I am a very regular customer o[censored]ber, travelling every morning and evening between my home and office. As usual, i booked my cab from office to home on 25th of july 2018 at 8:31 pm. I boarded the cab and there was another pick up from wipro circle which is hardly a kilometre away from my office. We picked up the lady and the driver asked the other lady about her drop, then he suddenly announces that both of your trips are cancelled. Since my ride was already started, i was deducted with an amount that too more than what i was shown for my entire trip of 8kms. I was charged with a fine for my trip ending at a distance of 1km from my pick up. There was no intervention of mine. The other lady automatically got connected with another driver since her trip wasn't started. Here, there is a chance that the driver might have stopped my trip and then cancelled her's or there might be a service malfunction. But charging me with a fine of 64 rupees is ridiculous for the distance of 1km which i could have easily walked. On reaching the uber customer support, they refunded my half amount. Why did they even refund my half amount without discussing the entire issue with me. I was the one who was troubled at 9pm in the night, all alone trying to search for another cab with low battery in phone. Then i had to book another cab which was of the same price as that from my office. The uber customer support is not at all efficient, not at all customer friendly and is least bothered about customer's safety. I was the one who suffered, i was the one who had to stay out for so long, i was the one who was charged with fine without any of my intervention for their service malfunction and when i asked for full refund of my money, they apologised and this is the reply i got.
"i understand why you want to make sure this is handled properly, i'd feel the same way. While i can’t get into specifics due to our privacy policy, i assure you that we take issues like this very seriously and appropriate action has been taken.

This kind of behavior is not tolerated. We have a certain set of quality and safety standards that we expect all of our driver partners to meet."

But alas, i didn't get the solution i wanted, and sympathy and empathy wouln't cover up the discomfort caused.

Whom so ever it may concern.

There are couple of incidents that we would like to share with you all.
Uber from past few months has lost its charm to connect with customers.
People who earn basic salary use pool thinking it will cost them less as compared to calling for a private car.
However, its sad to see that when the car is in high demand the fare becomes equivalent to that of an ubergo. When it comes to uber drivers we have to always make a call to them to reach our pick up point in minimum time. When the driver is not in a mood to ride they will make excuses and won't turn up and will make such a situation that in the end we are forced to cancel the trip. Such a waste of time!
Uber autos half of the time they don't want to ride to the destination we put.
Be it night or day, most of the drivers want to know which part of the city we want to go as they make there choices whether they want to drop us or not.
Infact, there have been incidents when the uber drivers have denied for trips as we were paying them by card or paytm and not cash.
You guys need to come up with a solution, if there is heavy rain the fare cant reach so high as our salary don't change according to rain. So why the fare???
I hope you guys take this seriously as in today's time everything is word of mouth.
Hope to see some good and positive change while dealing on your app.

Thank you

I have been a regular and loyal uber customer. I took a cab this morning at 7:05am in bangalore.

I booked the cab the night before and i was quoted a price between 500-700 which was too much but i booked it anyway. I woke up at 5:30am to cancel the booking since i saw a better price in ola. But i also saw a change in price in uber in my booked ride which then showed 300-400. So i continued the booking.

I reached my destination and the metre showed rs 803. I was shocked. You cannot cheat someone like that. We are common people and these are not small amounts. Why quote a price at all when they mean nothing?

Besides this, i was through to nice road without asking me and forced to pay for the toll tax.

I demand a rightful refund of at least 600.

I’m very surprised and my loyalty to uber is also lost.

By 8.04 pm 9sep2018 i have booked a trip from csi christ church opposite to gh coimbatore to my home at sundarapuram.
Driver and car details
Driver name siva
Car hyundai grand i10
Tn99j9653
Driver has not come to the pickup location, he is at wrong location but he has put in status that he has arrived the pickup location. When we try to contact him. He is not getting connected. The driver is not also contacting us. We have waited for 15 mins. Driver didn't get connected and no calls from him. After 20 mins trip got cancelled and saying 36.75 inr to be paid for cancellation charges. Why we need to pay for the mistake of driver?
Request you to add this as complaint and remove the payment amount from my app.
Thanks
Jebastin
[protected]