Uber India Complaints & Reviews

I booked a uber ride around 18:40 hrs this evening. I contacted the driver thrice. Every time he said that he was coming. But all of a sudden, he cancelled the trip. It is surprising that when i again wanted to book a ride, uber asked me to pay rs. 47.25 as the cancellation charge. But the driver cancelled the ride at his own will, but i have to pay the cancellation fee without any fault on my side.

Kindly look to the situation and so that i don't have to pay the outstanding fee.

The phone number of the driver is [protected].

Hi Uber Team,
I think you are treating as a foolish customer .Even I think you are not reviewing the fare and dropping auto generated mails.

I can give you reference of my trip where the trip was longer and charged even less half of this trip.

1. Trip taken on 15th Sept 2018- from Viman Nagar to Rahatani, Trip distance 20.13 KM and charged Rs 286.24
2. Trip Taken on 15th Sept 2018 - from Gokhale nagar to wakad, Trip distnace 17.74 KM and charged Rs. 232.18
3. Trip Taken on 7th Sept 2018 - from wakad to lohgaon, trip distance 29.3 KM and charged Rs. 436.09

Now the ride I am talking about is taken on 21 sept 2018- from wakad to Sangamwadi, Trip distance 15.03 KM and charged Rs. 533.56.
Still you will say that I am charged correctly for this trip. ? Can I get detail Justification for that.If you cant do that then can you please let me know how can I escalate this to higher level.
If I can get call from your side as there is no other way to make you understand.

Hope you guys understand.

If you cant please escalate this to higher level.

Unsatisfied customer.
Nitish Sri
+91-[protected]

[protected] Forwarded message[protected]
From: Anil Khandelwal
Date: Thu, Sep 20, 2018 at 5:29 PM
Subject: Re: I was overcharged on my cash trip
To: Uber Support

Hi Rasha/ Team

Thanks for your instant reply but please read mail carefully and decide:

1 I booked uber pool for Rs 99 from indiarpuram Ghaizabad to Shalimar garden.Ghaziabad

2 after that some one also join from Indirapuram to Vivek Vihar Delhi.

3. Driver needs to drop Shalimar Garden GZB ist and then go to Vivek Vihar (Delhi)

4 I also asked for driver but he told me that I will go as per GPS and according to GPS ist drop is Vivek Vihar

5 Due to Pool I can not forced him to drop me ist and then drop to other customer.

6 Because of that it took more than 1 hour inlieu of half an hour distance ?

7 Please let me know what is my fault, I had paid Rs 105 extra to the driver without arguing, but just inform that My charges should not be greater than 99/-

8. I had also lost my half an hour due to this.

9 when I booked uber pool Uber go also for rs 150/- then why I choose uber pool for 204/-

Please revert and reverse if you really care customer.

Thanks n awaiting your positive response.

Thanks n best regards

Anil Khandelwal
[protected]

My friend has booked the cab swift ka 02 af 9640 and forgot the phone in a cab. Within few minutes we tried to call the cab driver and he lied that there is no phone after 10 to 15 times of phone call he agreed that there is a phone and he demanded 3000 rupees to return the phone. I went myself to his location to collect the phone but still, he demanded 2000 rupees. When i was taking he started the car and he left, again i catch him at a different location and paid 1000 rupees and collected the phone.

I would like to Complaint about the driver.He picked our ride and we were waiting for 30 mins for him. I was calling him continuously but he didn't respond my call and just rejected my call den he cancelled it after 30 or 35 Mins den I order another cab from ola not by uber den uber app searched and choose another ride for me y Dis ### thing happened when I cancelled it still u guys sent another driver and now I have to pay cancellation charges such a bad app and bad response from drivers DL 4467 and u guys should support customer rather den ur stupid and irresponsible drivers

Dear sir/ madam,

Please note on 7 july 2018 time-19.27hrs i took a trip from prarthana samaj road, vile parle east, mumbai to chembur gaothan, chembur east mumbai.

Receipt shown as below:

Trip fare-inr 219.00
Sub total-inr 219.00
Uber credits-inr 47.25
Total payable-inr 171.75
Cash to be paid reflected on uber app-inr 219 instead of inr 171.75
Cash i paid to the driver-inr 219

Considering the above, please note uber credits received amounting to inr 47.25 have not been adjusted in this particular trip and driver collected said amount from me in cash.

Please look into the matter immediately and help..

Dear Sir/ Madam,

Uber credit received from Uber India amounting to INR 47.25 for a cancelled trip from Sudarshan Bldg, Ghatkopar West to Prarthana Samaj road, Vile Parle East as driver and I could not connect. Drivers cell phone was switched off and also waiting time was 13 mins.

Uber credits are not getting applied on upcoming trip for payment in cash and Uber App is asking me to pay the amount of INR 47.25 in cash again to the driver o[censored]pcoming trip.

Surprised to know, why do I have to pay the Uber credit amount again in the upcoming trip when the same is already credited to my account?

Please help to resolve this matter asap..Seems Uber is trying to earn through Cancellation fees already credited.

On sept 5th, 2018 (7.15 pm), i called a ubercab and got connected to a cab driver (Maruti suzuki swift dzire-kl67a2199). He refused to come saying that he will not get a return trip from my destination and it will not be profitable for him. He asked me to cancel and call again. I cancelled and called, but again i got connected to the same person. He again told me to cancel; i told him i will not cancel because i had already been asked to pay the cancellation charges and also i had to get back home. He then flatly refused to drive me to my destination and didn't turn up. I had to pay the cancellation fee of rs 40 along with the charges for my next trip. Please refund this amount as the cancellation was done as per the driver's request.

Hello,

I had a very bad incident on 13 sept 2018. I hired uber taxi (Plate no: ka 33 9876) from banashankari to sea group of institutions and the total distace was around 26 kms. While boarding, the driver confirmed the dropping point and even told me that it is showing 26 kms and i replied him that it is correct. Once the journey reached koramangala, car suddenly stopped and driver told me that diesel got finished and told that there is no petrol station nearby. And he forced me to change the destination location. It clearly shows the negligence of the driver as he was clearly aware that the journey was bit longer and it is his duty to make sure that enough fuel is available in the vehicle to complete the journey. Myself and my wife struggled a lot to get another taxi from there as it was raining and finally i have to hire an auto for double the amount which was shown for taxi.

Hi

I had booked an Uber ride last night from Airport to Residence. The driver 1st demanded cash payment and forcefully made me cancel the existing ride and re-book with cash option saying he needs money to fill fuel (which he didn't do ultimately). I agreed since it was aleardy late night.
Following are the sequence of events -

1. As soon as we started from the airport, the driver enquired about the amount shown on the app and cancelled the trip, asking me to pay the same amount. On inquiry, he bluffed that there was no data on his mobile and insisted on making payment as seen earlier.

2. He avoided the toll road from the airport and took me through some other road to gain more money.

3. He then made an act of calling some random Uber guy (apparently somebody incharge) to state that the trip got cancelled due to data issue and asked them to arrange for the bill at the end of the trip.

4. When we reached our destination, I paid him Rs. 800 and got down. He started shouting saying he needs the full amount since it was no fault of his. He also said that he would arrange for Uber to send me the invoice for payment. My argument was that -
(a) There was no parking charge in airport since cabs were directly coming to the pick up point due to heavy demand in rains.
(b) Driver avoided the toll and took an alternate route to pocket the money.
(c) He cancelled the trip and hence the Uber commission part was also waived off.
(d) As per the invoice I had received, the amount due was Rs. 0.
(e) Generally, the amount for the distance from airport is around Rs. 600 and since he dropped me at that time of the day, I paid him Rs. 800.
(f) When Uber doesn't have details of my final destination and the route taken, there is no means of me receiving an invoice from them. In case, my miracle, I actually received an invoice, I informed him that I would pay the balance to Uber and he can collect his due from the company.

5. He was totally unsatisfied and started shouting at the middle of the night. I finally had to shout back and force my security person to shut the gate on him.

Driver details:
Name: Girish
Vehicle: Maruti Suzuki Celerio
Reg. No. : (Not available after cancellation)

I would request Uber to look into the matter since this has become a common behavior from drivers. I have been asked by Ola/Uber drivers several times to pay the amount as per the app, saying they will cancel the ride since the company takes too much commission and they will end up getting less money. I generally refuse but this time the driver got another means of cancelling after moving out of the airport parking area.

This kind of means are unacceptable I would demand Uber to give me a full refund of my payment for the irresponsibility of the driver. This is also a promise that I shall never use Uber cab again since this is not the first issue I have faced with Uber drivers. FYI, I haven't even received the mail regarding the trip and waseen unable to get it re-sent through the site.

Waiting for a positive action from your end.

Regards,

Shruthi

We booked one cab and the driver stop the car before the drop point and he said the road is block i said another way is there only 50mr more bcoz i don't have footwear to walk but he deniyd that and the driver told he will take us to their local place with that girl and he will beat us and after 500m he stop on the car on high way he opened back left side door and tryd to touch girl then we make noice and again he beat my friend and after 2 km he stop the car on an highway and in local language he is telling we book the cab and we not paying money and the driver started to beat us then my friend beat him back this is wat happened for me today in uber car

Driver Ranjeet misbehaved with female occupants and pulled her from her arm and snatched her cell phone
What ever be reason this type of behavior was not expected from UBER Drivers

Issue was that wrongly destination got entered as L block instead of EL Block in Hari Nagar.
Driver Ranjeet stopped the car at L block and refused to move further for EL block which is hardly 500 mtrs away when requested.
On this issue argument started and driver Ranjeet misbehaved with my sister who was accompanied my mother for a relative visit
Need appropriate action and regular update till closure of this report, else we will have no choice but to lodge police complaint

Thanks

Gurpal Shah Singh
+91 [protected]

Respected authorities, my name is balwinder singh and house number 415 sector 19 panchkula. I bought xcent cng +petrol new car on 10th of august only for uber service.

Its been more then a month i have visited them so many times and no one attended me properly.. They behaved very badly + till now my car is not attached with uber services.

I am paying emi of 10600 monthly and registered it as commercial number and no services provided by uber.

So you are requested to retain my request and do the needful asap..

I booked a trip dated 10sept2018, but uber driver didn't pick my phone call, not he cancelled the trip, to allow me book different trip. I waited for 30minutes and then cancelled.
On reporting this to uber customer care, they provided me the uber credit that was deducted from my credit card.
My point is, to utilise the received uber credit, i need to ride uber again. However, after this incident, i am disgusted with the unreliable services o[censored]ber and do not want to use it anymore.
So, i requested uber care to refund my money to my credit card, with which i paid, but it appears, customer care is not ready for it and very adamant.

Pls refund my money in my credit card

Hi,

I took uber today around 4.32pm and amount for the trip was 59rs. I have already linked my paytm with uber and amount was deducted from my account. The dirver insisted me to pay in cash rs100, the reason he was telling is that there was traffic block. I told him my trip amount is already deducted from my paytm, showed him my transaction also. I asked him to show the receipt he told me that i have pressed the star button so he cannot show.

Traffic police came and told road is getting blocked you pay the amount and go.

I request you to pay my extra amount which the driver has taken through cash

Thanks

On 14th sep my booking a ride to all india inst of hugiene & public health at salt lake tank no 14 jc 27 kolkata was accepted through my mob app mob no [protected]. The first driver was changed immediatelly to manirul mob no [protected] little after 9 am. My contact started with him at 09.08 am onwards and the the last call i rejected at 9.30 on cabncellation since i was getting late to honour the appointment at 10 am with doctor. Manirul first replied that i am on a drop mission and currently located at chiria more near airport. Subsequent calls replied i am comong and supposedly reached my housing complex & waiting. My location is very prominent on vip rd (Natural heights housing) and i told him i am waiting on the road itself and you have not reached my complex. He has been deceiving me for the last 20 mints. I was waiting in hot sun at the exit of my complex so that he does not have to go inside. I had to rush to the doct. I cancelled & availed another cab and your co fleeced me (A snr citz) with cancellation chrge. You need to train your drivers and take suitable action for no fault of mine.

Booked uber taxi from connaught place metro gate 7 to hotel. Driver started trip without me in it. Later showed as if trip completed. So booked again and reached destination. So in effect, i got charged twice. Complained against driver for starting trip without picking me up. Uber support says i took both trips! Common sense, why will i take 2 trips same time same locations? It seems uber is hand in glove with drivers to fleece customers.

I try booking cab. ₹350 is put on hold. But cab doesn't get booked because cabs are not available. So i try booking cab again. Another ₹350 gets on hold. So now ₹700 is on hold and cab still not booked because cabs are not available. I try again. Same thing. So now ₹1050 is on hold and paytm balance is around 100. So i cannot book a cab unless i change payment option. Why are you putting money on hold even when cab is not booked?
I have raised this question in app. But none are able to understand the simple query.

Yesterday evening (14.09.18) i (Avijit sen, mob. No. [protected]) booked an uber cab (Driver sitaram carno. Wb07j5472 from my residence to adi dhakeswari bastralaya, 168 rash behari avenue, kol-). But driver cancelled the trip due to he can not locate the destination. However, you wrongly & unlawfully charged me for the same. Please reverse the charge immediately, since i do not cancelled the trip on my own & i do was need of the cab.

Hi,

This is regarding the issue that on 15th sept i booked uber cab for my relative and after trip cash paid to driver as he demanded it. The amount deducted from my paytm account as well. This came into my knowledge when my relative told me that he paid cash as well. This is really unprofessional behavior by the driver. I want my amount refund and a strict action against the driver.

Appreciate the help on this

Thanks
Manish badola
[protected]